TSC TTP-368MT Series User manual

USER’S
MANUAL
TTP-2610MT/ TTP-368MT Series
THERMAL TRANSFER / DIRECT THERMAL
BAR CODE PRINTER

Copyright Information
© 2015 TSC Auto ID Technology Co., Ltd,
The copyright in this manual, the software and firmware in the printer described
therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co..
No part of this manual may be reproduced or transmitted in any form or by any
means, for any purpose other than the purchaser’s personal use, without the
expressed written permission of TSC Auto ID Technology Co..

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Agency Compliance and Approvals
EN 55022 (Class A)
EN 55024
EN 61000-3-2 / EN 61000-3-3
EN 60950-1
This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
FCC CFR Title 47 Part 15B, Class A
ICES-003, Class A
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.
This Class A digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.
AS/NZS CISPR 22 (Class A)
GB-4943.1
GB9254 (Class A)
GB17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可
能需要用户对干扰采取切实可行的措施。
Wichtige Sicherheits-Hinweise
1. Bitte lesen Sie diese Hinweis sorgfältig durch.
2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.
3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.
4. Die Netzanschluß-Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.
5. Das Gerät ist vor Feuchtigkeit zu schűtzen.
6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.
7. Beachten Sie beim Anschluß ans Stromnetz die Anschlußwerte.
8. Dieses Gerät kann bis zu einer Außentemperatur von maximal 40℃betrieben werden.

- iii -
CAUTION
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
“VORSICHT”
Explosionsgefahr bei unsachgemäßen Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.
CAUTION:
Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.
CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER
BODY PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.

- iv -
Contents
1. Introduction......................................................................................................................................... 1
1.1 Product Introduction ..................................................................................................................... 1
1.2 Product Features.......................................................................................................................... 2
1.2.1 Printer Standard Features................................................................................................ 2
1.2.2 Printer Optional Features................................................................................................. 4
1.3 General Specifications ................................................................................................................. 5
1.4 Print Specifications..................................................................................................................... 5
1.5 Ribbon Specifications................................................................................................................... 5
1.6 Media Specifications .................................................................................................................... 6
2. Operations Overview.......................................................................................................................... 7
2.1 Unpacking and Inspection............................................................................................................ 7
2.2 Printer Overview........................................................................................................................... 8
2.2.1 Front View.......................................................................................................................... 8
2.2.2 Interior view....................................................................................................................... 9
2.2.3 Rear View......................................................................................................................... 10
2.3 Operator Control......................................................................................................................... 12
2.3.1 LED Indication and Keys................................................................................................ 13
2.3.2 Touch Screen .................................................................................................................. 14
3. Setup................................................................................................................................................ 16
3.1 Setting up the printer.................................................................................................................. 16
3.2 Loading the Ribbon.................................................................................................................... 17
3.2.1 Loading the Ribbon ........................................................................................................ 17
3.3 Loading the Media...................................................................................................................... 20
3.3.1 Loading Roll Labels........................................................................................................ 20
3.3.2 Loading the Fan-fold/External Media............................................................................ 23
3.3.3 Loading Media in Cutter Mode (Option)........................................................................ 24
4. Adjustment Knob.............................................................................................................................. 25
4.1 Print Head Pressure Adjustment knob....................................................................................... 25
4.2 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ............................................................ 26
5. LCD Menu Function ......................................................................................................................... 28
5.1 Enter the Main Menu ................................................................................................................ 28
5.2 Main Menu Overview................................................................................................................ 29

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5.3 TSPL2....................................................................................................................................... 30
5.4 ZPL2 ......................................................................................................................................... 32
5.5 Sensor....................................................................................................................................... 35
5.6 Interface.................................................................................................................................... 36
5.6.1 Serial Comm................................................................................................................... 36
5.6.2 Ethernet .......................................................................................................................... 37
5.7 File Manager............................................................................................................................. 38
5.8 Diagnostics ............................................................................................................................... 39
5.8.1 Print Config. ................................................................................................................... 39
5.8.2 Dump Mode .................................................................................................................... 41
5.8.3 Print Head....................................................................................................................... 42
5.8.4 Display............................................................................................................................ 42
5.8.5 Sensor............................................................................................................................. 42
5.9 Advanced.................................................................................................................................. 43
5.10Service...................................................................................................................................... 44
6. Diagnostic Tool................................................................................................................................. 45
6.1 Start the Diagnostic Tool............................................................................................................ 45
6.2 Printer Function.......................................................................................................................... 46
6.3 Setting Ethernet by Diagnostic Tool........................................................................................... 47
6.3.1 Using USB interface to setup Ethernet interface......................................................... 47
6.3.2 Using RS-232 interface to setup Ethernet interface.................................................... 48
6.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 49
7. Troubleshooting................................................................................................................................ 51
8. Maintenance..................................................................................................................................... 54
Revise History ....................................................................................................................................... 55

1. Introduction
1.1 Product Introduction
Thank you very much for purchasing TSC bar code printer.
This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large
clear media view window, which ensuring to work for the extreme and heavy duty industrial environment
and applications.
With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly.
The moveable sensor design can accept wide range of label media. All of the most frequently used bar
code formats are included. Fonts and bar codes can be printed in any one of the four directions.
This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine
and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also
download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it
also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By
integrating rich features, it is the most cost-effective and high performance printer in its class!
Applications
oIndustrial-duty printing
oHealthcare patient safety
oCompliance labeling
oWork in process
oOrder fulfillment
oDistribution
oShipping/ receiving
oTicketing
oElectronics & jewelry labeling

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1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
203 dpi
models
300 dpi
models
Thermal transfer/ or direct thermal
○
○
High quality die-cast aluminum design
○
○
Metal cover with large clear media view window
○
○
Transmissive gap sensor (position adjustable from 2”~4”)
○
○
Reflective black mark sensor position full web adjustable
○
○
Transmissive ribbon end sensor
○
○
Ribbon encoder sensor (Support color ribbon)
○
○
Head open sensor
○
○
Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with
back lights
○
○
Control panel with 6 operation buttons
○
○
LED indicators
○
○
Real time clock
○
○
Internal Ethernet print server (10/100 Mbps) interface
○
○
USB 2.0 client (High speed mode)
○
○
Serial RS-232C (2400-115200 bps) interface
○
○
USB host interface, for scanner or PC keyboard
○
○
Centronics (SPP mode)
○
○
256 MB DDR2 SDRAM memory
○
○
512 MB FLASH memory
○
○
SD Flash memory card slot for Flash memory expansion, up to
32GB
○
○
32-bit RISC high performance processor(BGA 536MHz)
○
○
Standard industry emulations right out of the box including
Eltron® and Zebra® language support
○
○
Internal 8 alpha-numeric bitmap fonts
○
○
Fonts and bar codes can be printed in any one of the four
directions (0, 90,180, 270 degree)
○
○
Internal Monotype Imaging®true type font engine with one CG
Triumvirate Bold Condensed scalable font
○
○
Downloadable fonts from PC to printer memory
○
○

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Bar code, graphics/image printing
Supported bar code
Supported
image
1D bar code
2D bar code
BITMAP,
BMP, PCX
(Max. 256
colors
graphics)
Code128 subsets
A.B.C, Code128UCC,
EAN128, Interleave 2
of 5, Code 39, Code
93, EAN-13, EAN-8,
Codabar, POSTNET,
UPC-A, UPC-E, EAN
and UPC 2(5) digits,
MSI, PLESSEY,
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche
Post Identcode,
Deutsche Post
Leitcode, LOGMARS
CODABLOCK F
mode,
DataMatrix,
Maxicode, PDF-
417, Aztec,
MicroPDF417,
QR code, RSS
Barcode (GS1
Databar)
○
○
Supported code page:
Codepage 437 (English - US)
Codepage 737 (Greek)
Codepage 850 (Latin-1)
Codepage 852 (Latin-2)
Codepage 855 (Cyrillic)
Codepage 857 (Turkish)
Codepage 860 (Portuguese)
Codepage 861 (Icelandic)
Codepage 862 (Hebrew)
Codepage 863 (French Canadian)
Codepage 864 (Arabic)
Codepage 865 (Nordic)
Codepage 866 (Russian)
Codepage 869 (Greek 2)
Codepage 950 (Traditional Chinese)
Codepage 936 (Simplified Chinese)
Codepage 932 (Japanese)
Codepage 949 (Korean)
Codepage 1250 (Latin-2)
Codepage 1251 (Cyrillic)
Codepage 1252 (Latin-1)
Codepage 1253 (Greek)
Codepage 1254 (Turkish)
Codepage 1255 (Hebrew)
Codepage 1256 (Arabic)
Codepage 1257 (Baltic)
Codepage 1258 (Vietnam)
ISO-8859-1: Latin-1 (Western European)
ISO-8859-2: Latin-2 (Central European)
ISO-8859-3: Latin-3 (South European)
ISO-8859-4: Latin-4 (North European)
ISO-8859-5: Cyrillic
ISO-8859-6: Arabic
ISO-8859-7: Greek
ISO-8859-8: Hebrew
ISO-8859-9: Turkish
ISO-8859-10: Nordic
○
○

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ISO-8859-15: Latin-9
UTF-8
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
option
Dealer
option
Factory
option
Applicator I/O interface (GPIO)
○
Peel-off module
○
Heavy duty cutter module (Cut on non-adhesive material)
Max. paper width:178mm Thickness: Max 0.25mm
○
KP-200 Plus series keyboard
○
KU-007 Plus programmable smart keyboard
○
Bluetooth module (Serial interface)
○
802.11 b/g/n wireless module (Serial interface)
○
Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

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1.3 General Specifications
General Specifications
Physical
dimensions
355 mm (W) x 337 mm (H) x 520 mm (D)
Weight
21.5 kg
Power
Internal switching power supply
Input: AC 100-240V, 3.0A, 50-60Hz
Output: DC 24V, 8.33A, 200W
Environmental
condition
Operation: 5 ~ 40˚C (41 ~ 104˚F), 20~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
Environmental
concern
Comply with RoHS, WEEE
1.4 Print Specifications
Print Specifications
203 dpi
models
300 dpi
models
Print head resolution
(dots per inch/mm)
203 dots/inch
(8 dots/mm)
300 dots/inch
(12 dots/mm)
Printing method
Thermal transfer/ or direct thermal
Dot size
(width x length)
0.125 x 0.125 mm
(1 mm = 8 dots)
0.084 x 0.084 mm
(1 mm = 12 dots)
Print speed
(inches per second)
Up to 12 ips
(11~12 ips for special media)
Up to 10 ips
(9-10 ips for special media)
Max. print width
168 mm (6.61”)
Max. print length
14,732 mm (580”)
6,604 mm(260”)
Printout bias
Vertical: 1 mm max.
Horizontal: 1 mm max.
1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameter
Max. OD 81.3 mm
Ribbon length
450 meter
Ribbon core inside diameter
1” core (25.4 mm)
Ribbon width
50.8~178 mm (2”~7”)
Ribbon wound type
Ink coated outside or inside
Note: Support color ribbon

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1.6 Media Specifications
Media Specifications
203 dpi models
300 dpi models
Label roll capacity
208.3 mm (8.2”) OD
Media alignment
Edge alignment
Media type
Continuous, die-cut, black mark, fan-fold, notch
Media wound type
Printing face outside wound
Media width
50.8 ~ 172.7 mm (2” ~ 6.8”)
Media thickness
0.06 ~ 0.254 mm (2.36 ~ 10 mil)
Media core diameter
76.2 mm (3”)
Label length
Min. 10 mm (0.39”)
Label length
(cutter mode)
25.4~5,080 mm (1” ~ 200”)
25.4~2,540 mm (1” ~ 100”)
Label length
(peeler mode)
25.4~152.4 mm (1”~6”)
Gap height
Min. 2 mm
Black mark height
Min. 2 mm
Black mark width
Min. 8 mm (0.31”)

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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer. Unpacking the
printer, the following items are included in the carton.
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.
One printer unit
One Windows labeling software/Windows driver CD disk
One quick installation guide
One power cord
One USB interface cable
One paper core (for ribbon rewind)

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2.2 Printer Overview
2.2.1 Front View
1. LED indicators
2. Touch screen
3. Operation buttons
4. Media viewer
5. Paper exit chute
6. Printer right side cover opener
2
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3
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2.2.2 Interior view
1. Ribbon rewind spindle
2. Ribbon supply spindle
3. Print head pressure adjustment knobs
4. Z axis mechanism adjustment knob
5. Print head release lever
6. Media guide bar
7. Rear label guide
8. Label roll guard
9. Label supply spindle
10. Damper
11. Print head
12. Ribbon sensor
13. Gap sensor
14. Platen roller
15. Black mark sensor
16. Front label guide
2
1
3
P
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w
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r
L
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D
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d
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a
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o
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4
13
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2.2.3 Rear View
* Recommended SD card specification
Type
SD card spec
SD card capacity
Approved SD card manufacturer
SDHC
V2.0 Class 4
2G
Transcend
V3.0 Class 10
32G
Kingston
V3.0 Class 10
16G
Kingston
V2.0 Class 4
8G
Scandisk
V3.0 Class 10
32G
Scandisk
Micro SD
V2.0 Class 4
4G
Transcend
1. External label entrance chute
2. Power cord socket
3. Power switch
4. Ethernet interface
5. * SD card socket
6. USB interface
7. USB host
8. RS-232C interface
9. GPIO interface (Option)
10. Centronics interface
Note:
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.
1
3
2
4
US
B
inte
rfa
ce
7
USB
inter
face
6
5
8
9
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ad
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ad

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V2.0 Class 4
8G
Transcend
V3.0 Class 10 UHS-I
16G
Transcend
V3.0 Class 10 UHS-I
32G
Transcend
V3.0 Class 10
16G
Kingston
V2.0 Class 4
16G
Scandisk
V3.0 Class 10 UHS-I
16G
Scandisk
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
- The miniSD/microSD card to SD card slot adapter is required.

- 12 -
2.3 Operator Control
LEDs
USB
interfac
e
Touch
screen
USB
interface
Keys
USB
interface
Icons
USB
interface
Printer
model
Printer firmware
version
USB interface

- 13 -
2.3.1 LED Indication and Keys
LED
Status
Indication
POWER
Off
Printer power off
On
Printer power on
ON-LINE
On
Printer is ready
Blinking
Printer is paused
Printer is downloading data
ERROR
Off
Printer is ready
On
Carriage open or cutter error
Blinking
No paper, paper jam or no ribbon
Keys
Function
PAUSE
Pause/Resume the printing process
MENU
1. Enter the menu
2. Exit from a menu or cancel a setting and return to the previous menu
FEED
Advances one label
UP
Scroll up the menu list
SELECT
Enter/Select cursor located option
DOWN
Scroll down the menu list