VeEX NET-BOX User manual

Table of Contents
1.0 General Information
1.1 Customer Support
1.2 Warranty
1.3 Patent Information
1.4 Documentation Conventions
2.0 Safety Information
3.0 Introduction to NET-BOX
4.0 Getting Started
4.1 Overview
4.1.1 LEDs
4.1.2 Battery Indicator
4.2 Management Ports
4.3 Software and Upgrades
4.3.1 Software Upgrades and Procedures
4.4 NET-BOX App
4.4.1 Trusting VeEX App on Android
4.4.2 Trusting VeEX App on iOS
5.0 Management and Connections
5.1 LAN Connection
5.2 Bluetooth Connection
5.3 WiFi Connections
6.0 Speedtest
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6.1 Connecting the Unit
6.1.1 Port Setup
6.1.2 Starting the Test
6.1.3 Saving and Renaming Test Results
6.1.3.1 Saving Test Results
6.1.3.2 Renaming Test Results
6.1.4 Email Test Results
6.1.5 R-Server
6.1.6 About
7.0 Certifications and Declarations
8.0 About VeEX
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1.0 General Information
This user manual is suitable for novice, intermediate, and experienced users and is intended to help use the features
and capabilities of VeEX products successfully. It is assumed that the user has basic computer experience and skills,
and is familiar with telecommunication and other concepts related to VeEX product usage, terminology, and safety.
Every effort was made to ensure that the information contained in this user manual is accurate. Information is subject
to change without notice and we accept no responsibility for any errors or omissions. In case of discrepancy, the web
version takes precedence over any printed literature. The content in this manual may vary from the software version
installed in the unit. For condition of use and permission to use these materials for publication in other than the
English language, contact VeEX, Inc.
© Copyright VeEX, Inc. All rights reserved. VeEX, Sunrise Telecom, Digital Lightwave, Air Expert, CaLan,
FaultScout, Fiberizer, MPA, MTT, RXT, VeGrade, VeriPHY, and VeSion, among others, are trademarks or registered
trademarks of VeEX, Inc. and/or its affiliates in the USA and other countries. All trademarks or registered trademarks
are the property of their respective companies. No part of this document may be reproduced or transmitted
electronically or otherwise without written permission from VeEX, Inc.
This manual describes software and/or a device that uses software either developed by VeEX Inc. or licensed by
VeEX, Inc. from third parties. The software is confidential and proprietary of VeEX, Inc. The software is protected by
copyright and contains trade secrets of VeEX, Inc. or VeEX's licensors. The purchaser of this device and/or software,
downloaded or embedded, agrees that it has received a license solely to use the software as embedded in the device
and/or provided by VeEX Inc., and to use it solely as intended and described in this manual. The purchaser is
prohibited from copying, reverse engineering, decompiling, or disassembling the software.
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1.1 Customer Support
For more technical resources, visit www.veexinc.com.
For assistance or questions related to the use of this product, call or e-mail our customer care department for customer
support. Before contacting our customer care department, have the product model, serial number, and software version
ready. Please locate the serial number on the back of the chassis. Please provide this number when contacting VeEX,
Inc. customer care.
Support hours may vary depending on the product.
Product Technical Support
Support is generally available 8:00 AM to 8:00 PM, Eastern Standard Time, Monday to Friday.
Phone: [phone]
E-mail: [email protected]
MPA Product Technical Support
Support is generally available 8:30 AM to 5:30 PM, Eastern Standard Time, Monday to Friday.
Phone: [phone]
International: [phone]
E-mail: [email protected]
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1.2 Warranty
For warranty information on VeEX products, go to https://www.veexinc.com/Support/Warranty.
To activate the warranty, please register your product at https://www.veexinc.com/Support/ProductRegistration.
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1.3 Patent Information
VeEX product hardware and software may be protected by one or more patents on file with the United States Patent
Office.
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1.4 Documentation Conventions
Icons used in this manual:
Marks a helpful tip (action or method), which can save time and
improve usability of the product.
Provides important information needed to use this product and
avoid missteps.
Cautions against and action or inactivity, which can hinder
productivity.
Strongly warns against a condition, an action, or inactivity which
can lead to a health hazard, injury, equipment damage, data loss,
and/or financial losses.
Stop and read before continuing.
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2.0 Safety Information
Safety precautions should be observed during all phases of operation of this instrument. The instrument has been
designed to ensure safe operation however please observe all safety markings and instructions. Do not operate the
instrument in the presence of flammable gases or fumes or any other combustible environment. VeEX Inc. assumes no
liability for the customer's failure to comply with safety precautions and requirements.
Optical Connectors
The test platform displays a laser warning icon when the laser source is active to alert the user about a potentially
dangerous situation. It is recommended to:
1. Deactivate the laser before connecting or disconnecting optical cables or patchcords.
2. Never look directly into an optical patchcord or an optical interface (e.g. CFP, CFP2, CFP4, QSFP+, SFP+,
SFP, OTDR, LS, VFL) while the laser is enabled. Even though optical transceivers are typically fitted with
Class 1 lasers, which are considered eye safe, optical radiation for an extended period can cause irreparable
damage to the eyes.
3. Never use a fiber microscope to check the optical connectors when the laser source is active.
Electrical Connectors
Telephone lines may carry dangerous voltages. Always connect the electrical test ports to known test interfaces which
carry low level signals.
Safe Module Handling
While replacing test modules, all work on the open panel must be performed only by suitably qualified personnel who
are familiar with the dangers both to people and to the instrument itself.
Modules are not hot swappable. The platform must be turned off and unplugged from VAC mains when
removing or inserting test modules.
For safety and EMC (Electromagnetic Compatibility), empty module slots must be properly covered with blank
panel covers.
Prevent foreign objects from entering the RXT, before, during and after module exchange or re-configuration
process. They could create short circuits or damage internal fans.
Always store test modules by themselves in individual ESD protected packaging (with no loose elements, like
screws or tools).
Lithium-ion Battery Precautions
Lithium-ion (Li-ion) battery packs are compact and offer high capacity and autonomy, which make them ideal for
demanding applications, like providing long lasting power to portable test equipment. For safety reasons, due to their
high energy concentration, these battery packs and products containing them must be used, charged, handled, and
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stored properly, according to the manufacturer’s recommendations.
Li-ion battery packs contain individual Li-ion cells as well as battery monitoring and protection circuitry, sealed in
their plastic container that must not be disassembled or serviced.
The test set unit's battery pack is also fitted with a safety connector to prevent accidental short circuits and reverse
polarity.
Always charge the unit's battery pack inside the test platform battery bay using the AC/DC adapter supplied by
VeEX.
Do not charge or use the battery pack if any mechanical damage is suspected (shock, impact, puncture, crack,
etc).
Do not continue charging the battery if it does not recharge within the expected charging time
Storage: For long term storage, the battery pack should be stored at 20°C/68°F (room temperature), charged to
about 30 to 50% of its capacity. Spare battery packs should be charged and used at least once a year to prevent
over-discharge (rotate them regularly).
It is recommended to charge and use battery packs at least every three months. Battery packs must not go
without recharging (reconditioning) for more than six months.
After extended storage, battery packs may reach a deep discharge state or enter into sleep mode. For safety
reasons, Li-ion batteries in deep discharge state may limit the initial charging current (pre-recharge) before
starting their regular fast charging cycle. The pre-charging state may take several hours.
Air transportation of Li-ion batteries is regulated by United Nations' International Air Transportation
Association (IATA) Dangerous Goods Regulations and by country-specific regulations. Please check local
regulations and with common carriers before shipping Li-ion battery packs or products containing relatively
large Li-ion battery packs.
Electrical Connectors
Telephone lines may carry dangerous voltages. Always connect the electrical test ports to known test interfaces which
carry low level signals.
ESD: Electrostatic Discharge Sensitive Equipment
Test modules could be affected by electrostatic discharge. To minimize the risk of damage
when replacing or handling test modules, make sure to follow proper ESD procedures and
dissipate any electrostatic charge from your body and tools and use proper grounding gear.
Perform all work at a workplace that is protected against electrostatic build-up and
discharging.
Never touch any exposed contacts, printed circuit boards or electronic components.
Always store test modules in ESD protected packaging.
Wear ESD protection and grounding gear when:
Inserting, extracting, or handling test modules.
Inserting or removing SFPs, XFPs, QSFPs, or CFPs from the platform.
Connecting or disconnecting cables from modules or platform.
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3.0 Introduction to NET-BOX
NET-BOX
Ethernet Speed Test Solution
The NET-BOX is an optimized Quality of Experience (QoE) testing platform for Gigabit services. It offers a low-cost,
reliable, high performance FPGA-based alternative to expensive laptops often used for enterprise and speed tests. It is
truly scalable with a multi-test port architecture, with four 1000BASE-T ports for up to 4 Gbps full line rate capability
and one SFP cage for 1000BASE-X and 2.5GBASE-T. The NET-BOX can truly test the limits of verifying Quality of
Service (QoS) and assure QoE for the ever growing high-speed internet service at and beyond 1 Gbps.
Platform Highlights
Mobile app for iOS® and Android®™ devices
Cost effective: eliminates the need for expensive high-end laptops or complex test equipment for QoE
verification in gigabit services
V-TEST Throughput Test supports VeEX Mode and Speedtest Powered™ Mode based on Ookla® technology
Truly scalable: 4xRJ45 ports for up to 4GE speed and SFP cage for 1000BASE-X GE and 2.5GBASE-T
Simple easy to use graphical UI
Inexperienced technicians benefit from built-in intuitive process. Step by step testing process and
troubleshooting guide.
Ready to pair on startup with QR code for the quick and easy pairing
Ethernet, WiFi, and Bluetooth® connection methods available
Configurable network management settings for connecting through LAN
R-Server compatible
Fast boot-up time and up to 8 hours of continuous use
Supports 1m drop to concrete on all sides
Shoulder strap for easy transportation
Software Support
NET-BOX is designed to be managed with the NET-BOX mobile app. The unit can be controlled via LAN,
WiFi, or Bluetooth from the selected platforms.
V-TEST Throughput Test
TCP/HTTP Throughput Test and latency test powered by Ookla.
RFC6349 V-PERF TCP Test
Stateful TCP Test at line rate
TCP Client Server modes
Compatible iPerf Client/Server MTU search per RFC4821
Round Trip time measurement
Configurable TCP window sizes
Multi-window size tests
Measurements
TCP Throughput rate (min, max, average)
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Transfer file size and duration
Transfer time ratio
TCP Efficiency %
Buffer Delay %
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4.0 Getting Started
4.1 Overview
Front View
Press for 3 seconds to turn the test set ON or OFF (prevents
accidental ON/OFF).
Toggles between Ethernet/LAN, BT and WiFi connection modes.
To Reset the unit.
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Top View
4x RJ45 1000BASE-T
1x SFP+ 1000BASE-X or 2.5GBASE-T
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4.1.1 LEDs
Power LED: A single LED indicates the power state of the unit.
The LED is off when the unit is powered off.
The LED is blinking white when the unit is booting up.
The LED is blue when the unit is powered on.
The LED is red when the unit has an error.
The LED is orange when the unit is connected to the AC Mains and powered off (charging).
Connections LEDs:
Ethernet/LAN
Blinking White -Ready to connect
Solid White - Connected
Bluetooth
Blinking Blue - Ready to pair
Blinking Blue Rapidly - Pairing
Solid Blue - Connected
WiFi
Blinking Yellow - Ready to connect
Blinking Green - Connecting
Solid Green - Connected
Solid Red - Connection Error
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4.1.2 Battery Indicator
The NET-BOX chassis is equipped with an intelligent Li-ion rechargeable battery pack which is embedded in the unit.
The battery will be partially charged upon delivery, so it is recommended to charge the battery fully before use. Please
charge the battery at room temperature to preserve its life and to obtain maximum charge. The battery is charged
during operation provided the unit is connected to the AC Mains using the supplied AC adapter. Removing the battery,
while the unit is powered on is not recommended - this may result in damage. Charge the battery by connecting the
AC Main adapter to the power jack on the left side.
Battery Indicator
4 Green Bars - 100%
3 Green Bars - 75%
2 Green Bars - 50%
1 Green Bars - 25%
Battery Red - 15%
Battery Symbol
Lightning Symbol Orange: Charging
Lightning Symbol Green: Fully Charged
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4.2 Management Ports
Management Ports
RJ45 - For Ethernet/Lan connection
Micro-B USB - For Software Upgrades
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4.3 Software and Upgrades
NET-BOX Platform Software
The software can be downloaded by visiting
https://www.veexinc.com/en-us/Products/Ethernet-Speed-Test-
Solution-Net-Box or scan the QR Code on the left.
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4.3.1 Software Upgrades and Procedure
1. Obtain the netbox-veex-arm.tar.gz system upgrade package.
Download it from www.veexinc.com
Unzip the file and copy to the root of a FAT32 USB memory stick.
2. Connect the USB stick to the NET-BOX using the Micro-B to USB adapter (included).
3. Initiate the Software Upgrade process by powering DOWN the NET-BOX, then simultaneously press the COM
and POWER buttons until a beep sounds. During the upgrade process the V-LED light on the front of the NET-
BOX will blink green until the process is complete. After the upgrade process is complete, the NET-BOX
reboots automatically.
4. When the NET-BOX has rebooted, select the preferred method of connection and connect.
5. On the NET-BOX app, open the menu on the top right corner and tap About to verify the current App and NET-
BOX software version.
Once started, the Software Upgrade process takes several minutes to complete.
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4.4 NET-BOX App
NET-BOX App for iOS and Android smart devices
The iOS and Android apps are available for download from the VeEX
Apps website https://www.veexinc.com/apps.php. The Android app is
also available at the Google Play™ store.
When installing VeEX Apps for the first time, users are required to manually and consciously
authorize VeEX as a trusted Enterprise Developer, in order to use said apps.
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4.4.1 Trusting VeEX Apps on Android
Trusting VeEX Apps on Android
1. Android trust permission varies between devices, when attempting to install the app, a warning will appear on
certain devices, tap Settings> Turn On "Allow from this source".
2. After allowing source, go back and resume installation.
3. For some devices, only a warning will appear, by choosing Continue, the user agrees to trust the app. Tap
Continue>Install.
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4.4.2 Trusting VeEX Apps on iOS
Trusting VeEX Apps on iOS
1. When starting the app, a popup message appears stating the app is from an Untrusted Enterprise Developer.
2. Tap Cancel to proceed.
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iOS Settings
1. Go to Settings application > General.
Device Management
1. Tap Device Management > VeEX Inc.
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Trust VeEX
2. Tap Trust "VeEX Inc" > Trust.
Even though the apps shows as "Verified", you still need to tap Trust "VeEX Inc".
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5.0 Management Connections
5.1 LAN Connection
1. Turn on NET-BOX by pushing the red button until beep sounds.
Front View
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2. Connect RJ45 cable to the management port located on the left side of the unit.
Side View
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