VeriFone 3740 User manual

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Q Comm VeriFone 3740/3750 Quick Guide

Client Services 1-800-626-9941
INSTALL
1. Plug
TELEPHONE LINE
into VeriFone terminal.
2. Install
POWER SUPPLY
into back of terminal as well as outlet.
Telephone
Wall Jack
Electrical Outlet
Power Supply
Connector U.S.
or International
(Unique by Country)
Telephone Line
INSTALL

Client Services 1-800-626-9941
Q Comm VeriFone 3740/3750 Quick Guide
LOG IN
TO LOG IN
1. Press any key from the Startup screen
2. Enter the clerk or manager
Password
3.
Demonstration Mode “9999”
Password: _ _ _ _
Password: 9999
PASSWORDS
TO ADD
A USER
All passwords must be kept secret. Clerks are responsible for all transactions
completed using their password.
1. Enter
Manager
password
Press Enter
2. Press
key
3. Select
Add
user, press
Enter
4. Enter desired 4-digit password
Press Enter
5. Enter desired access level
Press Enter
Password: _ _ _ _
* Add User
Password: _ _ _ _
Access Level: _ _ _ _
Note: 10 for Managers,
40 for Clerks.
TO SUSPEND
A USER
1. Enter
Manager
password
Press Enter
2. Press
key
3. Select
Suspend
user
4. Enter password of the user to suspend
Press Enter
Password: _ _ _ _
Function
Function
LOG IN

Client Services 1-800-626-9941
Q Comm VeriFone 3740/3750 Quick Guide
SALES
TO SELL A
PRODUCT
In most cases
HOT KEYS
appear on fi rst screen and provide a shortcut to selling a prod-
uct. Each
HOT KEY
item includes denomination & product information.
Instructions
Screen Samples
1. Enter Password
Press
All Products
2. Select
Product Category
, press
Enter
3. Select
Service Provider
, press
Enter
4. Select
Denomination
, press
Enter
5. Select
Language
, press
Enter
1.
1) $10 Cingular 2) PreCash
3) CashPlus Reload 4) $30 Verizon
9) All Products <9>
2.
1) CashPlus 2) Wireless
3) Long Distance 4) PreCash Payment
5) Gift Card < >
3.
1) TracFone 2) T-Mobile
3) Cingular Wireless 4) TransCom
PCS
5) Verizon FreeUp
0) Return to main menu < >
4.
1) $10 2) $20 3) $30
0) Return to main menu < >
5.
Card back Language?
1) Spanish 2) English
0) Return to main menu
SALES

Client Services 1-800-626-9941
Q Comm VeriFone 3740/3750 Quick Guide
REPORTS
TO PRINT
REPORTS
Reports my be run any time and show up-to-the-minute activity
Manager
Reports Available
• Transaction Detail Report
will list all transactions over the period of time entered
• Transaction Summary Report
will give totals for each product over the period of
time entered
• ACH Detail Report
lists transaction and margins allotted for the specifi ed ACH batch
• ACH Summary Report
lists a product summary and margin for the specifi ed ACH batch
• Shift Report
will list all transactions printed since last shift report
• Clerk Report
lists the number of transactions per user over the period of time entered
SAMPLE TRANSACTION REPORT
NOTE: All times must be in military / 23 hour format. (Ex: 6pm=18:00)
*Transaction Detail Report
Start: 03/31/2003 00:00
End: 04/02/2003 23:59
Transaction Detail Report
03/31/2003 12:01am - 04/02/2003 11:59pm
Product Date/Time Clerk Price
PreCash 03/31/20003 11:27:47 1 3.00
Ex: Screen
Ex: Printed Card
REPORTS

Client Services 1-800-626-9941
Q Comm VeriFone 3740/3750 Quick Guide
REPORTS CONT.
REPORTS
CONT.
SAMPLE ACH REPORT
NOTE: Daily batches are processed the day following the sale date.
Weekly ACH batches are processed on Sundays for the previous week’s sales (Sun-Sat).
*ACH Detail Report
Start: 03/31/2003
ACH Detail Report
03/31/2003 8:00am
Product Price ACH Margin
PreCash $30.00 -$27.00 3.00
Ex: Screen
Ex: Printed Card
SAMPLE SHIFT REPORT
Shift Report
03/31/2003 12:01am - 04/02/2003 11:59pm
Product Date/Time Clerk Price
PreCash 03/31/20003 11:27:47 1 3.00
Ex: Printed Card
The terminal will call Q Comm’s Transaction Processing Center to retrieve
report data. Once the call is completed, insert blank cards(s) to print.
REFUND
PROCESS
1. Log in and press
key
2. Select 80 - Print Refund Form
3. Fill out and send to address on receipt
(include original if available)
REPORTS
Function

Client Services 1-800-626-9941
Q Comm VeriFone 3740/3750 Quick Guide
MAGNETIC SWIPE
TO USE THE
MAGNETIC
SWIPE
Notes:
•
Product Specifi c
•
Swipe toward you with the numbers to the right
Instructions:
1. Enter Password
2. Select HOT KEY product or press
for complete product listing
3. When instructed, swipe card & follow instructions on screen
4. When entering dollar amounts, numbers will move from right to left
(Decimal does not move)
REPORTS

Q Comm VeriFone 3740/3750 Quick Guide
ENTERING ACCOUNT NUMBER MANUALLY
TO MANUALLY
ENTER AN
ACCOUNT
NUMBER
Instructions
Screen Samples
1. Enter Password
2. Select
HOT KEY
product or press
for all products
3. When prompted to swipe magnetic
card, press


key
4. Follow screen instructions
• Press Yes
• Enter card number
Press Enter
• Enter month of expiration date
Press Enter
• Enter year of expiration date
Press Enter
• Enter dollar amount
Press Enter
Card Not Swiped
Do you want to enter data manually
1) Yes 2) No
Please Enter Card Data
Acct# 12585254256225
ENTERING ACCOUNT NUMBER MANUALLY
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