VeriFone V240m+ User manual

Public | V240m+ External User Manual | Version 1.5 | September 15th 2020
V240m+ External User Manual
Verifone (U.K.) Ltd.
3 Roundwood Avenue, Stockley Park, Uxbridge, UB11 1AF
IMPORTANT NOTICE

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Verifone, the Verifone logo, VeriCentre, SoftPay, Omni, NURIT, VeriShield Protect, VxSolutions, VX
Evolution, SC, and MX Solutions are trademarks of Verifone Systems, Inc. in the United States or other
countries.
All other brand names and trademarks appearing in this publication are the property of their respective
owners.
NO WARRANTY
Although Verifone has attempted to ensure the accuracy of the contents of this manual, this manual may
contain errors or omissions. This manual is supplied “as-is,” without warranty of any kind, either expressed
or implied, including the implied warranties of merchantability and fitness for a particular purpose.
LIMITED LIABILITY
In no event shall Verifone be liable for any indirect, special, incidental, or consequential damages including
damages for loss of business, profits, or the like, even if Verifone or its representatives have been advised
of the possibility of such damages.
Verifone (U.K.) Ltd.
3 Roundwood Avenue
Stockley Park
Uxbridge
UB11 1AF
UK
www.verifone.com
Copyright © 2018 Verifone Systems, Inc. All rights reserved
No part of this publication may be copied, distributed, stored in a retrieval system, translated into any human
or computer language, transmitted in any form or by any means without the prior written consent of Verifone
Systems, Inc. or Verifone UK Ltd.
REVISION HISTORY
Version
Author
Date
Changes
1.0
MKB
29/05/2018
First Release
1.1
AJW
03/04/2019
Minor corrections and updates for latest app
release

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1.2
CH
14/08/2019
Updated to include
* Account Verification
* CNP Telephone Order
* Purchase
* Refund
* Signature Transaction
1.3
CH
03/09/19
Added in updates as per requests from
helpdesk
1.4
CH
21/07/2020
Added in detail on how to set up GPRS
1.5
PW
15/09/2020
Added in detail on communications fallback
Updated Sim Card details.

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CONTENTS
Contents
REVISION HISTORY ..............................................................................................................................................2
CONTENTS...........................................................................................................................................................4
1 INTRODUCTION ................................................................................................................................................6
2 GET TO KNOW THE V240m+DEVICE .................................................................................................................7
2.1 OVERVIEW .................................................................................................................................................7
2.2 TERMINAL FRONT......................................................................................................................................8
2.3 TERMINAL BACK ........................................................................................................................................9
2.4 TERMINAL BASE STATION........................................................................................................................10
2.5 FULL FEATURED TERMINAL BASE STATION..............................................................................................11
3 GENERAL USE .................................................................................................................................................12
3.1 REPLACING PAPER ROLL ..........................................................................................................................12
3.2 FULL FEATURED BASE CONNECTIONS......................................................................................................13
3.3 UNDERSTANDING THE KEYPAD ...............................................................................................................14
3.4 ENVIRONMENTAL FACTORS ....................................................................................................................15
3.5 POWER ....................................................................................................................................................15
3.6 HOW TO INSERT A CARD..........................................................................................................................16
3.7 HOW TO SWIPE A CARD...........................................................................................................................16
3.8 HOW TO PROCESS A CONTACTLESS CARD...............................................................................................17
4 HOW TO CONNECT YOUR DEVICE ..................................................................................................................18
4.1 WI-FI ........................................................................................................................................................18
4.1.1 Visible Wi-Fi Networks..........................................................................................................................18
4.1.2 Hidden Wi-Fi Networks.........................................................................................................................23
4.2 Bluetooth.................................................................................................................................................29
4.3 GPRS ........................................................................................................................................................34
4.4 COMMUNICATIONS FALLBACK ................................................................................................................39
5 TRANSACTION PROCESSING ...........................................................................................................................40
5.1 USER LOGON ...........................................................................................................................................40
5.2 SALE ICC...................................................................................................................................................42
5.3 SALE SWIPE..............................................................................................................................................45

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5.4 SALE CTLS.................................................................................................................................................48
6.1 REFUND ...................................................................................................................................................51
6.2 CUSTOMER NOT PRESENT –SALE MAIL ORDER.......................................................................................54
6.3 CUSTOMER NOT PRESENT –REFUND MAIL ORDER.................................................................................60
6.4 CUSTOMER NOT PRESENT –SALE TELEPHONE ORDER............................................................................65
6.5 CUSTOMER NOT PRESENT –REFUND TELEPHONE ORDER ......................................................................71
6.6 ACCOUNT VERIFICATION .........................................................................................................................76
7 FREQUENTLY ASKED QUESTIONS....................................................................................................................78
Q: Blank Display.............................................................................................................................................78
Q: Keypad Does Not Respond........................................................................................................................78
Q: Transactions Fail to Process......................................................................................................................78
8 CONTACT DETAILS ..........................................................................................................................................79
MERCHANT HELPDESK...................................................................................................................................79
TECHNICAL SERVICES.....................................................................................................................................79
CUSTOMER SERVICES ....................................................................................................................................79
SALES ENQUIRIES...........................................................................................................................................79

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1 INTRODUCTION
This guide is the primary source of the information for setting up, installing and screen messages
that will be seen during transaction processing the Verifone V240m+payment device, when used
in conjunction with the PAYWare Ocius Gateway.

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2 GET TO KNOW THE V240m+DEVICE
2.1 OVERVIEW
The V240m+is a consumer-facing handheld device. The product’s design is equally appealing as
a handheld terminal for PIN entry and robust enough to look and function appropriately in a fixed
mount setting.
The V240m+can utilize over-the-air connectivity, facilitating mobile telephony technology for
sending and receiving data, using existing operator-provided Wi-Fi, Bluetooth, or 3G connectivity.
This guide provides an introduction and basic setup procedures for V240m+terminals.

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2.2 TERMINAL FRONT
The V240m+includes the following features: -
•Capacitive touch LCD display and CTLS tap area
•Smart card reader
•Magnetic card reader
•Integrated thermal printer
•Secure keypad supporting 3x5 matrix containing 0-9, *, #, Cancel (Red), Backspace/Clear
(Yellow), and Enter (Green) keys.

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2.3 TERMINAL BACK
After removing the rear cover and battery, the underside of the V240m+device shows
the following:
A Micro SD slot
• Dual MSAM slots to support stored-value card programs or other merchant card requirements
• Dual MICRO SIM Card compartments

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2.4 TERMINAL BASE STATION
The V240m+Base provides a stable mounting platform for the V240m+terminal. The Charging
Base supports charging only with no communication functionality. The Charging Base
accommodates and supplies power to the V240m+portable terminals.

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2.5 FULL FEATURED TERMINAL BASE STATION
In addition to charging the terminal the full-featured base also provides the following cable
configurations: -
•Ethernet port RJ-45 socket (for connecting PINPad to LAN infrastructure)
•RS232 port RS232 socket (for connecting PINPad to LAN infrastructure),
•MOD-8 socket, Mini USB & DC-in jack
•USB ports Mini USB and type A USB

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3 GENERAL USE
3.1 REPLACING PAPER ROLL
Use the following steps to load a roll of 57mm x 40mm thermal printer paper into the compartment.
1) Unlock the paper compartment by pulling up the latch and swinging the door
downwards.
2) Load the paper roll as shown in below, with the edge of the paper on the top of the roll.
Pull a length of paper up over the serrated cutter and close the compartment door.

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3.2 FULL FEATURED BASE CONNECTIONS
To connect the terminal to other devices via Ethernet, RS-232 use the V240m+full feature base.
The full-featured Base provides a standard RJ-45 LAN socket, RS-232 port, a mini-USB port. The
V240m+terminal must be docked on the base to utilize cable connectivity.
Ethernet

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3.3 UNDERSTANDING THE KEYPAD
This section will explain which buttons will
allow the operator to key in particular
characters.
Key
Characters
1
1 Q Z . q z
2
2 A B C a b c
3
3 D E F d e f
4
4 G H I g h i
5
5 J K L j k l
6
6 M N O m n o
7
7 P R S p r s
8
8 T U V t u v
9
9 W X Y w x y
*
Scroll up on the menus
0
0 * # . - + Space , ‘ “ ! : ; @ =
& / \ % $ ( ) ^ _
#
Scroll down on the menus

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3.4 ENVIRONMENTAL FACTORS
The following are the temperature and humidity specifications of the V240m:
•Operating temperature: 0° to 50° C (32° to 122° F)
•Storage temperature: -20° to 70° C (-4° to 158° F)
•Relative humidity: 5% to 90% (RH non-condensing)
Subjecting the V240m+to extreme environmental conditions will result in tamper events.
Any temperatures above 100 ºC (± 5 degrees) or below -37 ºC (± 5 degrees) will result in
a tamper condition. Additionally, should the battery voltage drift outside of the range of 2.2
VDC to 3.3 VDC, the unit will tamper as well.
3.5 POWER
Unit Rating: 5VDC, 1A/2.2A
Power Adaptor:
•Input: 100 –240V ~ 150mA 50 - 60Hz
•Output: 5.0V === 1.0A

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3.6 HOW TO INSERT A CARD
To conduct a smart card transaction: -
1) Position the smart card with the gold contacts facing upward.
2) Insert the card into the smart card reader slot in a smooth, continuous motion until it seats
firmly.
3) Remove the card when the display indicates the transaction is completed.
3.7 HOW TO SWIPE A CARD
To conduct a magnetic swipe transaction: -
1) Position a magnetic card with the stripe facing the keypad. 2)
Swipe it through the magnetic card reader.

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3.8 HOW TO PROCESS A CONTACTLESS CARD
To perform a contactless smart card transaction: -
1) Gently tap the card onto or hold the card (within 4 cm) against the surface of the display
where the contactless logo appears.
2) An activated LED visual on the display accompanied by a short beeping sound indicates
a successful transaction.

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4 HOW TO CONNECT YOUR DEVICE
Please note that most option numbers do not have numbers assigned, however, the menu options
will respond to the numbers in the guide. To navigate up and down the menus, the * and # keys
respectively should be used.
4.1 WI-FI
This section will cover setting up the Wi-Fi connection when both the network is visible and
hidden
4.1.1 Visible Wi-Fi Networks
Step
Instruction
Screen Information
1
Either Tap “Green Bar” at the bottom of the screen or
press “Green Circle” or ”Enter” button to enter to the Main
menu.
2
Press “3” to go to the “Supervisor” menu.

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Step
Instruction
Screen Information
3
Enter the Supervisor’s password.
4
Press “2” to go to the “Communication” menu.
5
In “Communication Panel” menu, slide the finger on the
screen upward to view the remaining options.
6
Select “Configuration” option. It should go to the
“Configuration” menu.

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Step
Instruction
Screen Information
7
In the “Configuration” menu, select “Network Interface”
option.
8
In the “Network Interface” menu, select “WiFi” option.
9
In the “WiFi” Menu, select “WiFi Scan”.
10
You will see that the device is now searching for the WiFi
networks.