VeriFone MX 915 User manual

DRAFT
MX 900 Series
Inst allat ion Guide

DRAFT

DRAFT
MX 900 Series Installation Guide
Part Number SPC132-022-01-A, Revision A
March 1, 2012
Ve r iFone ®, Inc.
2099 Gat eway Place
Suit e 600
San Jose, CA 95110
Telephone: [phone]
ht t p: / / www.verif one. com
Print ed in t he Unit ed St at es of America.
© 2012 by VeriFone, Inc.
No part of t his publicat ion covered by t he copyright s herein may be reproduced or copied in
any form or by any means —graphic, elect ronic, or mechanical, including phot ocopying,
t aping, or inf ormat ion st orage and ret rieval syst ems —wit hout writ t en permission of t he
publisher.
The cont ent s of t his document and all feat ures and specif icat ions are subj ect t o change
wit hout not ice. The inf ormat ion cont ained herein does not represent a commit ment on t he
part of VeriFone, Inc.
Publicat ions are not st ocked at t he address given above. Request s f or VeriFone publicat ions
should be made t o your VeriFone represent at ive.
VeriFone, t he VeriFone logo, and Ruby SuperSyst em are regist ered t rademarks of VeriFone, Inc.
Sapphire, Topaz, HPV-20, Ruby Manager, Everest , EASY ID, Elect ronic Journal On-sit e, and Ruby
Card are t rademarks of VeriFone, Inc. in t he U. S. and/ or ot her count ries. All ot her t rademarks
or brand names are t he propert ies of t heir respect ive holders.

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Contents
1. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Int ended Audience . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Document Organizat ion . . . . . . . . . . . . . . . . . . . . . . . 1
Modificat ions t o t his document . . . . . . . . . . . . . . . . . . . . 1
Acronyms, Abbreviat ions, and Def init ions . . . . . . . . . . . . . 2
2. Hardware Installation . . . . . . . . . . . . . . . . . . . 3
Inst alling t he Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
To unpack t he shipping cart on . . . . . . . . . . . . . . . . . . . . . 3
Selecting a Locat ion . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
St and Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Wall Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
PIN Prot ect ion Measures . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inst alling Opt ional Component s . . . . . . . . . . . . . . . . . . . . 8
Inst alling Count ert op Wedge . . . . . . . . . . . . . . . . . . . . 8
Removing or Inst alling t he I/ O Module . . . . . . . . . . . . . 9
Inst alling MSAM or SD Cards . . . . . . . . . . . . . . . . . . . 10
Inst alling t he St ylus and Holst er . . . . . . . . . . . . . . . . 14
Removing t he Privacy Shield . . . . . . . . . . . . . . . . . . . 16
Connect ing t he Device . . . . . . . . . . . . . . . . . . . . . . . . . 17
I/ O Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Mult iport Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Connect ing ECR in Tailgat e Mode . . . . . . . . . . . . . . . . 20
Connect ing t o a Host PC. . . . . . . . . . . . . . . . . . . . . . 21
Connect ing t o t he Et hernet LAN . . . . . . . . . . . . . . . . 21
Connect ing t o USB Host or Hub . . . . . . . . . . . . . . . . . 21
Powering up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Using t he I/ O Module . . . . . . . . . . . . . . . . . . . . . . . . 22
Using t he Mult iport Cable . . . . . . . . . . . . . . . . . . . . . 23
Calibrat e Touch Screen . . . . . . . . . . . . . . . . . . . . . . . . 24
3. Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Cleaning t he Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Cleaning t he Display Screen . . . . . . . . . . . . . . . . . . . . . . 25
Magnet ic St ripe Cleaner. . . . . . . . . . . . . . . . . . . . . . . . . 25
Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4. Terminal Specifications. . . . . . . . . . . . . . . . . . 27
Terminal Specificat ions . . . . . . . . . . . . . . . . . . . . . . . . . 27

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1 INTRODUCTION
This inst allat ion guide is your primary source of inf ormat ion f or set t ing up and
inst alling t he MX 900 Series t erminals, t he MX 915™
and MX 925™ .
Intended Audience
This guide is usef ul for anyone inst alling and configuring t he MX 900 Series
t erminals. A basic descript ion of t erminal f eat ures is also provided.
Document Organization
The f ollowing chapt ers are included:
Chapt er 1, Int roduct ion, explains t he Int ended Audience, Document
Organizat ion, and common acronyms, abbreviat ions, and def init ions used.
Chapt er 2, Inst allat ion, explains how t o inst all t he MX 900 Series t erminals.
Chapt er 3, Maint enance, explains how t o maint ain your MX 900 Series t erminals.
Chapt er 4, Specificat ions, provides informat ion on power, environment , and
dimensions of t he hardware.
Modifications to this document
This document may be changed or ext ended t o include new product
requirement s.

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Acronyms, Abbreviations, and Definitions
The f ollowing t able describes t he common acronyms, abbreviat ions, and
def init ions used:
Convention Meaning
BFI Buf fer Flush Int erval
bps bit s per second
CRC Cyclic Redundancy Check
FA File Aut hent icat ion
Firmware Sof t ware in FLASH/ ROM
FTP File Transfer Prot ocol
GISKE Global Int eroperable Secure Key Exchange
iPKG The It sy Package Management Syst em
IPP Int ernal PIN Pad
ISR Int errupt Service Rout ine
JFFS2 Journaling Flash File Syst em
KLK VSS Key Loading Key
KSN Key Serial Number
KVC Key Verif icat ion Code
LED Light Emit t ing Diode
MS Mast er Session
MSR Magnet ic St ripe Reader
NFS Net work File Syst em
OSS Open Sound Syst em
PED PIN Ent ry Device
PEK PIN Encrypt ion Key
RFCR RF Card Reader
RRT Receive Record Threshold
RTC Real-t ime Clock
SAM Securit y Access Module
VRK VeriShield Remot e Key
VSS VeriShield Securit y Script s

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2 HARDWARE INSTALLATION
This chapt er describes t he MX 900 Series inst allat ion procedures and includes
connect ion examples.
Installing the Device
This sect ion present s inst allat ion guidelines f or t he MX 900 Series t erminal.
Unpacking
Open t he shipping cart on and carefully inspect t he cont ent s f or possible
t ampering or shipping damage.
War ning:Do not use a damaged t erminal.
To unpack the shipping carton
1. Wit h t he shipping cart on right side up, open t he t op and remove all it ems
from t he cart on:
– Terminal unit
– Power pack (Separat e Packaging)
–Bergretainer
2. Remove t he prot ect ive plast ic wrap from t he display and ot her
component s.
Berg Ret ainer
Pow er Pac k
(Separat e Cart on)

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3. Place t he component s on a t able or count ert op.
4. Save t he shipping cart ons and packing mat erial f or repacking or moving
in t he f ut ure.
Selecting a Location
War ning:The MX 900 Series t erminal is designed f or indoor use only.
Use t he f ollowing guidelines t o select a locat ion for t he MX 900 Series t erminal.
1. Select a locat ion f or t he t erminal t hat of fers adequat e vent ilat ion and
prot ect ion and is convenient f or t he user and merchant .
2. Place t he MX 900 Series t erminal on a flat surface, such as a t able or
count ert op, or mount it on a mount ing st and supplied by VeriFone. Avoid
areas wit h:
– Excessive heat or dust
– Oil or moist ure
– Devices t hat cause excessive volt age f luct uat ions or elect rical noise,
such as air condit ioners, fans, elect ric mot ors, neon signs, or high-
frequency securit y devices must be no closer t han 24 inches
– Direct sunlight or obj ect s t hat radiat e heat
Note: Interference Sources:
Special care is required when mount ing t he MX 900 Series
t erminal in sit es t hat ut ilize ant i-t hef t devices posit ioned at
doorways or surf ace mount ed deact ivat or pads. Devices of t his
t ype, such as Sensormat ic brand devices, generat e st rong
elect romagnet ic f ields which may int erfere wit h MX 900 Series
t erminals. Always select mount ing locat ions at least 6 f eet from
doorway unit s and at least 18 inches f rom surface mount ed
deact ivat or pads.
Note: Mounting Considerations:
VeriFone recommends t he use of an approved st and for all
mount ing sit uat ions. Posit ion t he t erminal convenient ly in
relat ion t o power, ECR and LAN connect ions. Ensure t he MX 900
Series t erminal is locat ed in a manner t hat allows cust omers t o
swipe t heir magnet ic cards or insert t heir Smart Cards in a
smoot h and comfort able mot ion wit hout encount ering
obst ruct ions. If t he unit will be swiveled during normal operat ion,
VeriFone requires t he use of an approved swivel st and. The st and
must limit t he swivel t o 180 degrees t o prevent t wist ing and
damage t o t he MX 900 Series cable. Aft er mount ing, verif y all
cables move f reely and do not t wist when t he unit is rot at ed
t hroughout it s range of mot ion.

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MX 900 Series Installation Guide 5
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War ning:Do not use t he MX 900 Series t erminal near wat er, including a
bat ht ub, wash bowl, kit chen sink, or laundry t ub. Do not use
in a wet basement or near a swimming pool.
3. Bef ore connect ing t he t erminal t o t he power pack, complet e t he
inst allat ion by connect ing all t he cables (see Connect ing t he Device and
Power Up wit h t he Mult iport Cable).
Stand Mount
In most ret ail spaces, t he t erminal is posit ioned on a st and mount . To inst all t he
t erminal on t he st and mount :
1. Inst all t he st and mount on t he count ert op in t he desired lane over an
appropriat e hole t hrough which t he wiring connect ions can be t hreaded.
2. Thread all wiring connect ions t hrough t he cent er of t he st and mount .
3. Make all wiring connect ions.
4. Align and seat t he t hree pins on t he t op plat e of t he st and mount
plat f orm wit h t he t hree key-hole slot s on t he bot t om of t he t erminal.
5. Slide t he t erminal down unt il t he unit seat s securely.
6. Posit ion t he st and so t hat it is prot ect ed from being bumped by shopping
cart s or ot her it ems. Being bumped and pot ent ially t rigger t he syst em
int o “ t hinking” a breach at t empt has occurred, causing t he encrypt ion
keys t o be cleared.

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Wall Mount
The MX 900 Series t erminal can be mount ed on a wall. To wall mount t he MX 900
Series t erminal:
1. Creat e a t emplat e of t he t hree key hole slot s on t he bot t om of t he
MX 900 Series t erminal.
2. Locat e a wall st ud t o base cent er placement of t he MX 900 Series
t erminal unit .
3. Mark t he hole placement on t he desired wall locat ion.
4. Prepare holes f or screw placement . For mount ing int o drywall use 1/ 8"
Hollow Wall Anchors. Ot her st ud mount ings use #6 t rim screws. Aft er
inst allat ion apply 30 pounds f orce downward t o ensure proper mount ing.
a. Creat e a small hole in which t o screw in self -t apping wood screws, or
b. Insert molly screws int o prepared holes in sheet rock wall.
5. Insert screws int o prepared holes, leaving approximat ely 6. 35mm (1/ 4” )
of t he screw above t he level of t he wall.
Note: Adj ust t he screw dept h t ill t he unit is firmly mount ed.
6. Align and seat screws in t he key hole slot s.
7. Slide t he MX 900 Series t erminal down unt il t he unit seat s securely.
Key Hole Slot s
Mount ing Holes

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MX 900 Series Installation Guide 7
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PIN Protection Measures
The f ollowing t echniques can be employed t o provide f or effect ive screening of
t he PIN-ent ry keypad during t he PIN-ent ry process. These met hods would
t ypically be used in combinat ion, t hough in some cases a met hod might be used
singly.
■Posit ioning of t erminal on t he check-st and in such a way as t o make visual
observat ion of t he PIN-ent ry process inf easible. Examples include:
– Visual shields designed int o t he check-st and. The shields may be
solely f or shielding purposes, or may be part of t he general check-
st and design.
– Posit ion t he PIN Ent ry Device (PED) so t hat it is angled in such a way
t hat PIN spying is dif f icult .
■Inst alling PED on an adj ust able st and t hat allows consumers t o swivel t he
t erminal sideways and/ or t ilt it f orwards/ backwards t o a posit ion t hat
makes visual observat ion of t he PIN-ent ry process dif ficult .
■Posit ioning of in-st ore securit y cameras so t hat t he PIN-ent ry keypad is
not visible.
The f ollowing t able describes t he t wo pref erred mount ing met hods and t he
recommended measure t o prot ect from PIN capt ure in f our observat ion
corridors:
VeriFone also recommends inst ruct ion of t he cardholder regarding safe
PIN-ent ry. This can be done wit h a combinat ion of:
■Signage on t he PED
■Prompt s on t he display, possibly wit h a “ click-t hrough” screen
■Lit erat ure at t he point of sale
■A logo f or safe PIN-ent ry process
Note: For a det ailed discussion of PINpad Securit y Best Pract ices, see t he
MX 900 Ref erence Manual.
Mounting Methods and Protection Measures
Method Cashier Customer Queue
Count ert op wit hout
st and
Use signage
behind t he PED
Inst all so t hat cust omer is
bet ween PED and next in queue
Count ert op wit h
St and
No Act ion
Needed
Inst all so t hat cust omer is
bet ween PED and next in queue

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Installing Optional Components
This sect ion discusses t he inst allat ion procedures f or t he opt ional component s
available f or t he MX 900 Series t erminal. Your t erminal may already have some
of t hese opt ions, as modules can be inst alled at t he f act ory or in t he f ield.
Installing Countertop Wedge
The count ert op wedge raises t he rear sect ion of t he MX 900 Series t erminal by
an angle of 10 degrees t o f acilit at e use of t he screen. See t he St and Mount
sect ion f or aligning t he pins.
To install the countertop wedge
1. Align t he pins in t he count ert op wedge wit h t he t wo key holes on t he
bot t om of t he MX 900 Series t erminal.
2. Slide t he count ert op wedge f irmly int o posit ion.

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Removing or Installing the I/ O Module
Use t he f ollowing st eps t o remove and inst all I/ O modules.
Push down t he t wo t abs so t hat t he I/ O module can slide out .
Ta b s
Ta b s

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Slide t he module in unt il it locks int o place.
Installing MSAM or SD Cards
Follow t he st eps below t o inst all smart cards (MSAM or SD cards).
Oft en merchant s are issued MSAM or SD cards t o run small applicat ions, such as
loyalt y programs. MSAM and SD cards are used only wit h MX 900 Series t erminal
smart card conf igurat ions.
1. Unplug t he power pack from t he mult iport cable or unplug f rom t he I/ O
module if no mult iport cable is present .
2. Place t he t erminal upside down on a sof t , clean surf ace t o prot ect t he
glass cover from scrat ches.
I/ O Modules
Terminal Description Terminal P/ N I/ O Module P/ N
MX 915
AUD, BERG ONLY, NO
TAILGATE
P132-601-00-R MX900-01
PWR, AUD, BERG W/
TAILGATE, ETH, USB OTG,
COM 2
P132-602-00-R MX900-02
PWR, AUD, POE, USB OTG,
USB HOST, COM 1, COM 2
P132-603-00-R MX900-03
PWR, AUD, ETH, USB OTG,
COM 1, WIFI/ BT
P132-604-00-R MX900-04
MX 925
AUD, BERG ONLY, NO
TAILGATE
P132-601-00-R MX900-01
PWR, AUD, BERG W/
TAILGATE, ETH, USB OTG,
COM 2
P132-602-00-R MX900-02
PWR, AUD, POE, USB OTG,
USB HOST, COM 1, COM 2
P132-603-00-R MX900-03
PWR, AUD, ETH, USB OTG,
COM 1, WIFI/ BT
P132-604-00-R MX900-04

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3. Remove t he card compart ment door screw and rot at e t he door up and
back t o access t he SD and MSAM cardholders.
4. Remove any previously inst alled MSAM or SD card by sliding t he card f rom
t he cardholder.

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Note: Before insert ing t he SD or MSAM card, posit ion it wit h t he card’s
gold cont act s facing t he smart card reader end of t he t erminal.
The cardholder connect or base has a set of cont act s and a not ch
on one corner t o ensure t he card is posit ioned correct ly. The card
has a not ch on one corner t o ensure t hat it fit s int o t he connect or
base in only one way. The card compart ment door will not close
properly if t he cards are inst alled incorrect ly.
5. Inst all an MSAM or SD card by aligning t he card and carefully sliding it
wit hin t he guides on t he cover unt il it is fully insert ed.

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6. Reinst all t he compart ment cover and door screw.

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Installing the Stylus and Holster
Use t he f ollowing st eps t o inst all t he st ylus and it s holst er.
1. Turn t he MX 900 Series t erminal over and plug t he st ylus cable int o t he
t op of t he t erminal and insert and t ight en screw.