VeriFone VX820 Pin Pad User manual

Terminal Guide
VeriFone
nVX520 with VX820 PIN Pad
nVX820 Duet
nVX680 3G

Getting Started
The VeriFone Terminal Guide will help you set up your terminal, understand your terminal’s
functionality, and troubleshoot common payment application and terminal issues.
Please note that terminal options may vary depending on the device and application you are using.
Contents
Navigating and Setting Up Your VeriFone Terminal
nVX520 with VX820 PIN Pad
nVX820 Duet
nVX680 3G
Transactions
nBasic Transactions (Credit and Debit Cards)
nBasic Transactions (Credit Card Only)
nContactless Payments Transactions
nGift Card and Stored Value Card Transactions (Optional)
Functions and Features
nBasic Functions and Features
nClerk Server Management
nReports
nSettling the Batch
Reference
nPrompts
nCommon Error Codes
nChip Card Error Codes
4
5
6
8
12
13
13
16
17
18
20
22
23
24

Navigating and Setting Up
Your VeriFone Terminal

4
VX520 with VX820 PIN Pad
How to plug in your VX520 with VX820 PIN Pad:
To USB (if applicable)
To Internet
To Phone Line
Connect the VX820 PIN pad
To Power Supply
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
VX520 VX820 PIN Pad
Note:
The cable from the VX820 PIN Pad needs to be connected to the VX520 before the power supply is plugged in.

5
VX820 Duet
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
To Phone Line
To Internet
To Cash Register (if applicable)
Connect the VX820 Duet PIN Pad
To USB (if applicable)
How to plug in your VX820 Duet terminal:
Note:
Port to power supply located on the right side of the base.

6
To Power Supply
VX680 3G
Function
Variable key
Variable key
Variable key
Variable key
Arrow Key
Tip Adjust
ALPHA
Gift Card
Reports
How to plug in your VX680 3G terminal:
Note:
To turn ON the terminal, press and hold the green button. To turn OFF the terminal,
unplug from power source then press and hold the red button until the terminal turns off.

Transactions

8
Basic Transactions (Credit and Debit Cards)
Refer to this section for information on what transactions are available and when to
use them.
Begin a Transaction
In general, to begin a non-sales transaction, use the [] (VX520) or [ ] (VX820 Duet and
VX680 3G) at the Main Menu or idle prompt to navigate to the transaction type you wish
to perform. Scroll through the menu and press the corresponding [F] key when your desired
transaction appears on the terminal display.
Sale
Perform a credit or debit card sale transaction when the card is present.
Display
Idle Screen
Amount: $ 0.00
VX520
Press [F2] to select Sale
Key in amount and press [OK]
VX820 / VX680
Press [F1] to select Sale
Key in amount and press [OK]
Customer is prompted to Tap/Insert/Swipe
or Enter Acct #
1. Customer confirms the sale amount
2. Selects Chequing or Savings (Debit Only)
3. Enter PIN and press OK
4. While terminal connects, do not remove card
For contactless (tap) transactions, the customer holds their card
over the terminal until the reader flashes and/or beeps.
Sale
$0.00
Tap/Insert/Swipe
APPROVED XXXX
Remove Card
Receipt prints and approval is displayed.
Press [Enter] to print the customer copy.
What the customer sees:
Note:
Failure to obtain an authorization code for a sale may lead to a chargeback.

9
Sale (With Tip)
Perform a credit or debit card sale transaction with a tip when the card is present.
Display
Idle Screen
Amount: $ 0.00
VX520
Press [F2] to select Sale
Key in amount and press [OK]
VX820 / VX680
Press [F1] to select Sale
Key in amount and press [OK]
What the customer sees:
Customer is prompted to Tap/Insert/Swipe
or Enter Acct #
1. Customer confirms the sale amount
2. Customer is prompted to select Tip Method (per cent,
amount, no tip)
3. Selects Chequing or Savings (Debit Only)
4. Enter PIN and press [ ]
5. While Terminal connects do, do not remove card.
Sale
$0.00
Tap/Insert/Swipe
APPROVED XXXX
Remove Card
Receipt prints and approval is displayed.
Press [Enter] to print the customer copy.
Note:
Failure to obtain an authorization code for a sale may lead to a chargeback.

10
What the customer sees:
Return/Refund
Perform a return to refund money to a cardholder’s account from a sale completed in a
closed batch (e.g., previous day). May also be used to adjust a previous transaction.
Display
Idle Screen
Refund
Mgr Password:
*******
Amount: $ 0.00
VX520
Press [] to select Refund
Key in password and press [OK]
Key in amount and press [OK]
VX820 / VX680
Press [F4] to select Refund
Key in password and press [OK]
Key in amount and press [OK]
Customer is prompted to Tap/Insert/Swipe
or Enter Acct #
1. Customer confirms the refunded amount
2. Selects Chequing or Savings (Debit Only)
3. Enter PIN and press OK
4. While terminal connects, do not remove card
For contactless (tap) transactions, the customer holds their card
over the terminal until the reader flashes and/or beeps.
Refund
$0.00
Tap/Insert/Swipe
APPROVED XXXX
Remove Card
Receipt prints and approval is displayed.
Press [Enter] to print the customer copy.
Note:
Having an imprinted copy of the card does not prevent you from receiving a chargeback.