VeriFone e285 User manual

Wireless e285 Quick Start Guide
Follow the steps in this guide to set up your device to work with your POS.
THE PLATFORM
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HOW IT WORKS
SPECIFICATIONS
Battery
1800mAh rechargeable, replaceable
Operating temperature
32°F to 122°F (0°C to 50°C)
Storage temperature
-4°F to 140°F (-20°C to 60°C)
Operating relative humidity
5% to 90%, non-condensing
Storage relative humidity
5% to 93%, non-condensing
WARNINGS
●Do not use liquids near your device. Spilling liquids onto your device can damage it and make it
unsafe to use.
●Do not use thinner, trichloroethylene or ketone-based cleaning products to clean your device;
they can corrode the plastic and rubber parts.
●Do not spray cleaning products directly onto your device.
●Do not plug your power adapter into an outdoor power outlet.
●Do not turn off your device when installing an update.
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●Do not unplug your device from a power outlet when installing an update.
●Use only the power adapter and charging cable we provide to charge your device.
●Charge your device when not in use.
BEFORE YOU BEGIN
Find your Merchantware Credentials. We sent these in an email with “Merchantware Credentials” in
the subject line.
Make sure that your internet connection is working correctly and that your network is secure.
Depending on your connection type, you should do the following:
●Wi-Fi - Locate your wireless network details.
●Bluetooth - Check that Bluetooth tethering is activated on your POS.
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STEP 1: TURN ON YOUR DEVICE
1. Insert the USB-C end of your USB cable into your
device.
2. Insert the USB-A end of your USB cable into the
power adapter.
3. Plug the power adapter into a power socket. Your
device will turn on.
- If your device does not turn on, hold the Enter
button for at least four seconds.
Note: We recommend that you charge your device overnight before you set it up.
STEP 2: CONNECT YOUR DEVICE TO YOUR NETWORK
You can connect your e285 to your network using the following connection types:
●Wi-Fi
●Bluetooth
Note:
●Your device is configured to receive a dynamic IP address by default. If you need
to configure a static IP address, go to the FAQs section.
●If you see “Power Interface?” on-screen, tap Yes.
Wi-Fi
Important: If you are not using our Meet in the Cloud solution,
connect your e285 to the same network as your POS.
Find your network
1. Use the keypad to press 1,5and 9at the same time.
2. Tap Com Control.
3. Tap WiFi.
4. Tap Configuration, and then use the keypad to enter the
password. The default password is 200331.
5. Tap OK.
6. Tap WiFi Scan.
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Connect to your network
1. From the list of networks, tap the network you want to connect to.
2. Tap Add.
3. Select the type of authentication that your network uses. If you don’t know the type of
authentication your network uses, contact your network administrator.
4. Enter your network details. The details you need to enter depend on whether you chose
pre-shared key (PSK) authentication or extensible authentication protocol (EAP) authentication.
a. For PSK authentication, in the Pre-Shared-Key (PSK) field, enter the authentication
password.
b. For EAP authentication, enter the following:
i. Identity
ii. Password
Note: For information about how to enter a special character, go to the FAQs section.
5. Tap OK.
6. Tap Save, and then tap OK.
7. Tap Yes.
8. Tap OK.
Apply your settings and return to the home screen
1. Tap .
2. Tap Exit, and then tap Yes.
3. Tap the Genius icon.
Bluetooth
Important: By default, Bluetooth connection isn’t enabled on your e285. To enable
Bluetooth connection, contact our Support Team.
1. Turn on your e285. You must connect your e285 to your POS within 180 seconds. If you don’t
connect your e285 to your POS within 180 seconds, you must restart your e285.
2. Follow the instructions on your POS to connect your e285 to your POS.
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STEP 3: CHECK YOUR CONNECTION
Wi-Fi
1. Use the keypad to press 1,5, and 9at the same time.
2. Tap Com Control.
3. Tap WiFi.
4. Tap Status.
5. Confirm that the Status field shows “Up.”
– If the Status field shows “Down,” contact our Support Team. For more information about
how to contact our Support Team, go to the FAQs section.
Bluetooth
1. Use the keypad to press 1,5, and 9at the same time.
2. Tap Com Control.
3. Tap More.
4. Tap Status.
5. Tap IP Addresses.
6. Tap BT LAN.
7. Confirm that the Status field shows “Up.”
– If the Status field shows “Down,” contact our Support Team. For more information about
how to contact our Support Team, go to the FAQs section.
STEP 4: CHECK THAT YOUR DEVICE IS READY TO USE
Check that your device connects to the internet
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the passcode, and then tap OK.
The default passcode is 9416557.
3. Check that there is an IP address next to the
IP address field.
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Run a gateway connection test
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the passcode and tap OK. The default password is
9416557.
3. Tap Options, and then tap Network.
4. Tap Options, and then tap Connection Test.
5. Check that all the tests have passed.
- If the tests do not pass, go to the FAQs section.
STEP 5: CONFIGURE YOUR POS
To configure your POS, you need:
●Your Merchantware credentials, including your:
○Merchantware name
○SiteID
○Key
●The IP address or host name of your device
STEP 6: TEST A TRANSACTION
Run a test transaction on your POS to make sure you have correctly configured it with your device.
●If the test transaction successfully transfers to your device, cancel the test transaction and
start running live sales.
●If the test transaction does not successfully transfer, contact our Support Team. For more
information about how to contact our Support Team, go to the FAQs section.
FAQs
Why can’t I connect my e285 to my POS using Bluetooth?
Your e285 may not be Bluetooth-enabled. By default, Bluetooth connection isn’t enabled on your
e285. To enable Bluetooth connection, contact our Support Team.
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Can my device remember my POS on startup?
When you enabled Bluetooth connection on your e285, you selected one of the following possible
connection modes:
●On startup, your e285 automatically searches for available POS devices.
●On startup, your e285 remembers the last POS device it was connected to and
automatically reconnects to it.
If you want to change your device’s connection mode, contact our Support Team.
How do I configure a static IP address?
Wi-Fi
1. Use the keypad to press 1,5, and 9at the same time.
2. Tap Com Control.
3. Tap WiFi.
4. Tap Configuration, and then use the keypad to enter the password. The default password is
200331.
5. Tap OK.
6. From the list of networks, select the network you want to configure, and then tap View/Edit.
7. Tap IP settings, and then tap IPv4.
8. Tap DHCP, and then tap No.
9. Tap IP Address, and then set values for the following fields:
a. IP address
b. Subnet mask
c. Gateway IP address
d. DNS 1
e. (Optional) DNS 2
Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address. For
example, to use the IP address 192.168.2.35, enter 192.168.002.035.
Apply your settings and return to the home screen
1. Tap twice.
2. Tap Save, and then tap OK.
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3. Tap Yes, and then tap OK.
4. Tap twice.
5. Tap Exit, and then tap Yes.
6. Tap the Genius icon.
Bluetooth
1. Use the keypad to press 1,5, and 9at the same time.
2. Tap Com Control.
3. Tap More.
4. Tap Configuration, and then use the keypad to enter the password. The default password is
200331.
5. Tap OK.
6. Tap Network Interface.
7. Tap BT_LAN.
8. Tap IPv4.
9. Tap DHCP, and then tap No.
10. Tap IP Address, and then set values for the following fields:
a. IP address
b. Subnet mask
c. Gateway IP address
d. DNS 1
e. (Optional) DNS 2
Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address. For
example, to use the IP address 192.168.2.35, enter 192.168.002.035.
Apply your settings and return to the home screen
1. Tap .
2. Tap Save, and then tap OK.
3. Tap Yes, and then tap OK.
4. Tap three times.
5. Tap Exit, and then tap Yes.
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6. Tap the Genius icon.
My gateway connection tests failed. What do I do?
Wi-Fi
1. Check that your router or switch has a working internet connection.
2. Run the gateway connection tests again. If the tests fail, contact our Support Team.
Bluetooth
1. Check that your device is paired with the POS.
2. Make sure that Bluetooth tethering is activated on the POS.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team.
How do I enter a special character?
Important: You can’t enter < or >.
To enter a special character, on the keypad press the 1button, the *button, the 0button or the #
button until you get the character you need.
Button
Special characters
1
.
*
*, ' "
0
+ - and whitespace
#
# ! : ; @ = & / \ % $ ( ) ^ _
My device isn’t receiving transaction requests from my POS. What do I do?
1. Check that your router has a working internet connection.
2. Check that your device is in range of your router.
3. Run the gateway connection tests again. If the tests fail, contact our Support Team or visit
help.globalpaymentsintegrated.com.
My device won’t read contactless cards. What do I do?
If your device has a low battery level, it can’t accept contactless payments. To help prevent this
from happening, charge your device when it is not in use.
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If your device still doesn’t read contactless cards, contact our Support Team or visit
help.globalpaymentsintegrated.com.
How can I find out more information about my device?
For more information about your device, visit our Help Center at
help.globalpaymentsintegrated.com and search for “e285.”
How do I put my device in sleep mode?
Your device automatically goes into sleep mode when not in use.
How do I turn off my device?
To turn off your device, hold the Cancel button for 10 seconds.
How do I wake or turn on my device?
To wake or turn on your device, hold the Enter button for four seconds.
How do I contact the Support Team?
Before you contact our Support Team, gather the following information:
●The serial number of your device. To find the serial number:
1. From the home screen, use the keypad to press 000.
2. Use the keypad to enter the passcode, and then tap OK. The default passcode is 9416557.
3. Note the number next to the Serial Number field.
●Your Merchantware credentials
●Your POS make and version
Contact our Support Team at 888.249.3220.
©2023 Global Payments Inc. Global Payments Integrated is a service mark of Global Payments Inc.® C9.3180-D01
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