Yealink SIP-T38G User manual

tiptel
Manual (en)
tiptel IP 386
Yealink SIP-T38G

About This Guide
Thank you for choosing this Gigabit Color IP Phone which is especially designed for
power users in the office environment. It features fashionable and sleek design,
abundant telephony applications, broad interoperability with the popular 3rd party VoIP
products, fulfilling the VoIP deployment needs from enterprise and ITSP.
In this User Guide, you will find everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared for
configuring your IP phone. As well, be sure to read the Packing List section in this guide
before you set up and use the phone.
Declaration of Conformity
Hereby, it’s declared that this phone is in conformity with the essential
requirements and other relevant provisions of the CE, FCC.
CE Mark Warning
This is a class B device, in a domestic environment; this product may cause radio
interference, in which case the user may be required to take adequate measures.
WEEE Warning
To avoid the potential effects on the environment and human health as
a result of the presence of hazardous substances in electrical and
electronic equipment, end users of electrical and electronic equipment
should understand the meaning of the crossed-out wheeled bin symbol.
Do not dispose of WEEE as unsorted municipal waste and have to collect
such WEEE separately.

Contents
Getting Started..................................................................................- 6 -
Packing List ............................................................................................................................... - 6 -
Assembling the Phone................................................................................................................ - 8 -
Configuration and Registration................................................................................................ - 10 -
Configuring via Web Page ............................................................................................... - 10 -
Configuring via keypad.....................................................................................................- 11 -
Overview..........................................................................................- 12 -
Keypad Instruction................................................................................................................... - 12 -
LED Instruction........................................................................................................................ - 14 -
Icon Instruction........................................................................................................................ - 15 -
Customizing Your Phone................................................................- 17 -
Idle interface ............................................................................................................................ - 17 -
Menu introduction.................................................................................................................... - 18 -
Status........................................................................................................................................ - 19 -
Features.................................................................................................................................... - 21 -
Call Forward .................................................................................................................... - 21 -
Call Waiting ..................................................................................................................... - 22 -
DSS Keys......................................................................................................................... - 24 -
Key as Send...................................................................................................................... - 25 -
Hot Line ........................................................................................................................... - 26 -
Anonymous Call .............................................................................................................. - 27 -
Auto Redial...................................................................................................................... - 29 -
DND Code........................................................................................................................ - 30 -
Intercom........................................................................................................................... - 31 -
Call Completion............................................................................................................... - 33 -
Broadsoft Settings menu.................................................................................................. - 34 -
History Setting ................................................................................................................. - 36 -
Directory.................................................................................................................................. - 37 -
Local Directory................................................................................................................ - 37 -
Blacklist ........................................................................................................................... - 45 -
Remote Phonebook.......................................................................................................... - 45 -
Broadsoft.......................................................................................................................... - 47 -
LDAP............................................................................................................................... - 47 -
History...................................................................................................................................... - 48 -
Local History.................................................................................................................... - 48 -
Network CallLog.............................................................................................................. - 49 -
Messages.................................................................................................................................. - 49 -
Voicemail ......................................................................................................................... - 49 -

SMS.................................................................................................................................. - 52 -
Setting...................................................................................................................................... - 56 -
Basic Settings................................................................................................................... - 56 -
Advanced Settings............................................................................................................ - 62 -
Display..................................................................................................................................... - 75 -
WallPaper......................................................................................................................... - 75 -
Screensaver ...................................................................................................................... - 76 -
Theme .............................................................................................................................. - 77 -
Backlight.......................................................................................................................... - 79 -
Applications............................................................................................................................. - 80 -
Digital Photo Frame......................................................................................................... - 80 -
Other Settings........................................................................................................................... - 81 -
Codec Selection................................................................................................................ - 81 -
AutoAnswer .................................................................................................................... - 81 -
Missed call log ................................................................................................................. - 82 -
Programmable Key .......................................................................................................... - 82 -
Softkey Layout................................................................................................................. - 82 -
Live Dialpad..................................................................................................................... - 83 -
Dial Plan........................................................................................................................... - 84 -
Feature Synchronisation................................................................................................... - 86 -
WatchDog......................................................................................................................... - 86 -
Action URL/URI.............................................................................................................. - 86 -
XML-IdleScreen .............................................................................................................. - 89 -
Using the Basic Call Functions......................................................- 90 -
Making a call............................................................................................................................ - 90 -
Call Devices..................................................................................................................... - 90 -
Call Methods.................................................................................................................... - 90 -
Answering a call....................................................................................................................... - 92 -
Answering an incoming call............................................................................................. - 92 -
Denying an incoming call ................................................................................................ - 92 -
DND................................................................................................................................. - 93 -
Call Forward .................................................................................................................... - 93 -
During anActive Call .............................................................................................................. - 94 -
Mute................................................................................................................................. - 94 -
Call Hold.......................................................................................................................... - 94 -
Call Waiting ..................................................................................................................... - 95 -
Call Transfer..................................................................................................................... - 95 -
Local Conference............................................................................................................. - 96 -
Network Conference ........................................................................................................ - 97 -
Using theAdvanced Phone Functions..........................................- 98 -
Account Settings...................................................................................................................... - 98 -
TLS .................................................................................................................................. - 99 -

DNS-SRV....................................................................................................................... - 100 -
Network Setting ..................................................................................................................... - 100 -
LLDP.............................................................................................................................. - 100 -
Maintenance Tasks................................................................................................................. - 101 -
Administrator Mode....................................................................................................... - 101 -
Administrator/User Password ........................................................................................ - 102 -
Reboot............................................................................................................................ - 102 -
Reset to Factory ............................................................................................................. - 102 -
Firmware Update............................................................................................................ - 102 -
Export / Import Config................................................................................................... - 104 -
System Log Export......................................................................................................... - 104 -
PCAP Trace Export........................................................................................................ - 104 -
Zero-sp-touch................................................................................................................. - 105 -
DSS key Configuration.......................................................................................................... - 106 -
Line................................................................................................................................ - 107 -
Speed Dial...................................................................................................................... - 107 -
BLF................................................................................................................................ - 107 -
BLF List......................................................................................................................... - 108 -
Voice Mail...................................................................................................................... - 108 -
Pick Up........................................................................................................................... - 108 -
Group Pick up ................................................................................................................ - 108 -
Call Park......................................................................................................................... - 109 -
Intercom......................................................................................................................... - 109 -
DTMF .............................................................................................................................- 110 -
Prefix...............................................................................................................................- 110 -
Local Group ....................................................................................................................- 110 -
XML Group.....................................................................................................................- 110 -
LDAP..............................................................................................................................- 111 -
Broadsoft Group..............................................................................................................- 111 -
Conference......................................................................................................................- 111 -
Forward...........................................................................................................................- 112 -
Transfer...........................................................................................................................- 112 -
Hold.................................................................................................................................- 112 -
DND................................................................................................................................- 112 -
Redial..............................................................................................................................- 113 -
Call Return......................................................................................................................- 113 -
SMS.................................................................................................................................- 113 -
Record.............................................................................................................................- 113 -
URL Record....................................................................................................................- 114 -
Paging .............................................................................................................................- 114 -
Group Listening ..............................................................................................................- 115 -
Public Hold .....................................................................................................................- 115 -
Private Hold ....................................................................................................................- 115 -
Shared Line.....................................................................................................................- 115 -

ACD................................................................................................................................- 116 -
Zero-sp-touch..................................................................................................................- 116 -
URL.................................................................................................................................- 117 -
Voice .......................................................................................................................................- 117 -
Ring.........................................................................................................................................- 118 -
Tone Settings...........................................................................................................................- 119 -
Trouble Shooting...........................................................................- 121 -

Gigabit Color IP Phone Getting Started
Getting Started
Packing List
The following components are included in your package:
Gigabit Color IP Phone
Phone Stand
Power Adapter

Gigabit Color IP Phone Getting Started
Handset & Handset Cord
Ethernet Cable
Quick Installation & Quick Reference Guide
CD Content
Check this list before installation to ensure that you have received each item. If you are
missing any items, contact your IP phone reseller.

Gigabit Color IP Phone Getting Started
Assembling the Phone
This section introduce how to assemble the phone with the components in the packing
list：
Attach the stand;
Connect Handset and Headset;
Connect Network and Power.
1) Attach the Stand, as shown below:
2) Connect Handset and Headset, as shown below:
Note:

Gigabit Color IP Phone Getting Started
Headset is not provided in the packing list. Please contact your distributor for more
information.
3) Connect Network and Power
There are two ways for network and power source connections. You can either connect
the phone to the AC Power directly using the power adapter or to a PoE compliant
switch or hub. Your system administrator will advise you on which one to use.
Note:
1. If inline power is provided, do not install AC adapter. Make sure the Ethernet cable
and switch/hub is POE compliant.
2. The Internet Port can be also connected to Hub/Switch/IP PBX or other internet
devices.
3. When the phone is powered by POE (Power Over Ethernet) at this situation, you
have to use Power Adapter to support Expansion model if the phone is connected to
an Expansion model.
The phone can also share the network connection with other network devices such as
PC. Connect the phone’s PC port and computer’s Network Port together using an
Ethernet cable, shown as below:

Gigabit Color IP Phone Getting Started
Configuration and Registration
If you are administrator, you need to do some simple configuration to make the phone
work. If not, please contact your internet administrator or service provider for more
details.
Configuring via Web Page
Press OK button on the keypad of the phone to enter the status page and find out the
IP address of IP phone. Enter it (for example http://192.168.3.35) into the address bar
of web browser. The default administrator’s login name and password are
admin/admin. The default user’s login name and password are user/user.
Note:
Please locate your PC in the same network segment as your IP phone [phone].X) to
access the web configuration page. Please consult your system administrator for help.
Network Settings
Choose Network->Basic->WAN
DHCP: Under the default situation the phone attempts to contact a DHCP Server in
your network in order to obtain its valid network settings, e.g. IP address, subnet mask,
gateway, DNS server, etc.
Static IP Address: If your phone cannot contact a DHCP Server for any reason, you
need to enter the network settings manually via Static IP Address. Please contact your
internet administrator for more details.
PPPoE: If you are using the xDSL Modem, you can connect your phone to the internet
via PPPoE mode. Please contact your ISP for the User Name and Password for internet
access.
Note:
Using the wrong network parameters may result in inaccessibility of your phone and
may also have an impact on your network performance. Please contact your network
administrator.
Account Settings
The phone attempts to register to the SIP server using the account data provided by the
automatic or manual initialization.
Choose Account->Basic->Account X, you will find the following parameters:
Field
Description
Register Status
It shows the register status of the phone.
Account Active
You can choose enable/disable the account respectively.
Label
The name showing on the LCD of current device.
Display Name
The local phone name showing on the other phone when calling.
Register Name
SIP service subscriber's ID used for authentication.

Gigabit Color IP Phone Getting Started
User Name
User account, provided by VoIP service provider.
Password
Account password provided by ISP.
SIP Server
SIP server address provided by ISP.
When you have finished the Network and Account Setting configuration, the Register
Status Icons will show in the idle screen:
Registered successfully
Register failed
Registering
When there is not any account registered successfully, the phone will display "No
Service" by default on the idle interface.
When the phone boots up, it will register all its accounts to server automatically. If
many phones register at the same time, this will affect the server, the users can set the
Registered random time on electricity so that the phone will random register
automatically within the set time.
Setting the power up time via web interface:
Choose Network->Advanced->Registration random, enter the time in the field.
Note:
Should the IP PBX (SIP registrar) require an authentication, you will be prompted to
enter the correct password. Make sure you are using the appropriate input method or
enter the password via the web user interface.
Configuring via keypad
Network Settings: Press Menu->Setting->Advanced Settings, enter the password,
and choose Network ->WAN Port /PC Port /VLAN/Webserver Type/802.1x Settings/VPN
Option to enter the network relating configuration page.
Account Settings: Press Menu->Settings->Advanced Settings, enter the password,
and choose Accounts to configure the account settings.
You can refer to the above “Configuring via Web Page”for the parameter details.

Gigabit Color IP Phone Overview
Overview
Keypad Instruction
You can check the following list which introduces the IP phone’s keypad in details:
Power Indication LED
It will show the power status, it will be on if the phone is powered, off if the phone is not
powered，and blink when there is an incoming call or there is a call on mute.
Soft Keys
The screen will display labels for these keys, to identify their context-sensitive functions,
and you can custom soft keys. To be different layout, you can refer to “Softkey layout”
function for details.
Line Keys
These buttons are used to active up to the six user accounts.
These keys are also used for various functionalities such as call /Line appearance
Button.
Memory Key

Gigabit Color IP Phone Overview
Memory key which is short for direct station select keys are used for various
functionalities such as call /Line appearance Button, Speed dial, Intercom, Pickup, Hold,
Transfer, etc.
Dial Pad
Use the DTMF hard keys to enter numbers, letters and special characters. Depending on
the selected input mode, you can enter digits, lower / upper case or special characters.
Navigation Keys
Use the navigation keys to navigate in the display menus and confirm or cancel actions.
Audio Device Control Keys
Use the audio device control keys to perform the following actions depending on your
phone type:
：Adjust the volume of the handset, headset, speaker, ring tone and
signal tone;
：Allows for hands-free communication during calls;
Press to switch to the Group Listening mode;
：Place and receive calls through an optionally connected headset. The LED will
be on when the phone is in Headset mode;
：Mute audio transmission locally during calls;
Hard Feature Keys
：Allow users to access the voicemail interface directly;
：Enable setup of a conference;
：Place a call on hold or resume it;
：During a call, press to transfer the current call to the third party;
When the phone under the idle, press to enter the forward configuration page;

Gigabit Color IP Phone Overview
：Press to enter the Dialed Calls interface and choose a record to dial out;
LED Instruction
Table 1 Memory Key set to BLF
LED Status
Description
Steady green
The monitored account is active
Blinking red
There is an incoming call to the monitored account
Steady red
The monitored account is on a conversation
Off
It is not active as BLF
Table 2 Memory Key set to BLA (Bridged Line Appearances)
LED Status
Description
Steady green
All of the members are in idle status
Steady red
Some part(s)is seizing the line
Blinking green 300ms
Some part(s) is ring-back
Blinking red 300ms
Some part(s) is ringing
Steady orange 
Some part(s) is on the phone
Blinking Orange
500ms
Some part(s) is under the public hold status, and all of the
members can retrieve the call
Blinking green 500ms
Some part(s) is under the private hold status, and only the
initiator can retrieve the call
Blinking red 500ms
Three way conference, all of the parts press hold
Off 
It is not active as BLA
Table 3 Line Keys set to BLF
LED Status
Description
Steady green
The monitored account is in idle status
Fast blinking green
There is an incoming call to the monitored account
Slow blinking green
The monitored account is on an conversation
Off
It is not active as BLF
Table 4 Line Keys set to BLA
LED Status
Description
Steady green
All of the members are in idle status
Slow blinking green
Some part(s)is seizing the line/ ring-back/ under the private
hold status.
Fast blinking green
Some part(s) is ringing/on the phone / under the public hold
status or all of the parts press hold.
Off
It is not active as BLA
Table 5 Line Keys
LED Status
Description
Steady green
The account is active

Gigabit Color IP Phone Overview
Blinking green
There is an incoming call to the account, or there is a call on
hold.
Off
The phone is in idle status whatever registered /unregistered
Table 6 Power Indication LED
LED Status
Description
Steady green
Power on
Blinking green
There is an incoming call, or there is a call on mute
Off
Power off
Icon Instruction
The IP Phone displays different kinds of icons on its LCD, you can refer to the following
table for their meanings:
Icon
Description
Flashes when the internet is disconnected
Account register failed
Account registering
Account register successful
Missed calls in idle status
In history page: Call in
In history page: Call out
In history page: Missed call
2aB
Input Method: all letters and numbers
123
Input Method: numbers
abc
Input Method: multi-lingual letters in lower case
ABC
Input Method: multi-lingual letters in upper case
Call mute
Call hold
Voicemail
SMS
Call forward
DND(Do Not Disturb)
Auto answer
In handset mode
In headset mode

Gigabit Color IP Phone Overview
In speaker mode
Ring volume is 0
The recording session cannot be started
The recording cannot be stopped
Probably the recording box is full
This call cannot be recorded
Enable the record function
Open VPN
Enable keypad lock
Conference
The default contact photo
User can set the line key as other function, for more information you can refer to “DSS
Keys”. Set the line key as corresponding function the corresponding icon will display on
the line key label.
Line key ICON
Description
The default icon when you set the line key as other function(except
Line, BLF, Speed Dial, Record and XML Group).
Set as BLF function, and the monitored account is Unregistered.
Set as BLF function, the monitored account is in the idle.
Set as BLF function, there is an incoming call to the monitored
account.
Set as BLF function, the monitored account is on a conversation.
Set as Speed dial function.
Set as XML Group function.

Gigabit Color IP Phone Overview
Customizing Your Phone
Idle interface
NO.
Description
1
This area is showing the phone’s time.
2
This area is showing the phone feature status. For more
information you can refer to “Icon Instruction”.
3
This area is showing the six line key labels. You also can custom
the line key as other function. For more information you can
refer to “DSS Keys”.
4
This area is showing the soft key labels. The screen will display
labels for these keys, the default soft key 1-4 are “History”,
“Directory”, “DND”and “Menu”. User also can custom these soft
key. For more information you can refer to “Softkey Layout”.
5
This area is showing the default account. User can use
Left/Right navigation key to choose the default account.
6
This area is showing the backgrounds picture. User also can
change it. For more information you can refer to “WallPaper”.

Gigabit Color IP Phone Overview
Menu introduction
Enter into the main menu interface, there are some sub-menu, user can choose
corresponding submenu to enter into the configuration interface.
Menu
Submenu
Second level submenu
Status
IP
----
MAC
Firmware
More…
Network
Phone
Accounts
Features
Call Forward
Always Forward
Busy Forward
No Answer Forward
Call Waiting
----
DSS Keys
Line keys as DSS keys
Memory Keys as DSS Keys
Key as Send
----
Hot Line
Anonymous Call
Auto Redial
DND Code
Intercom
Call Completion
Broadsoft Settings Menu
Broadsoft Dir Settings
CallLog Settings
History Setting
----
Directory
Local Directory
Contacts Group

Gigabit Color IP Phone Overview
Blacklist
----
Remote Phonebook
Contacts Group
Broadsoft
Contacts Group
History
Local History
----
Network CallLog
CallLog Group
Messages
Voice Mail
View Voice Mail
Set Voice Mail
Text Message
New Message
Inbox
Sentbox
Outbox
Drafbox
Setting
Basic Settings
Language
Time & Date
Time & Date Format
DHCP Time
Ring Tone
Advanced Settings
Accounts
Network
Phone Setting
Reset to factory
Set Password
Set AES Key
Auto Provision
Display
WallPaper
----
Screensaver
Theme
Backlight
App
Digital Phone Frame
Note:
“----” is representative there is no second level submenu.
Status
You can view the status of your phone using the Phone interface or the Web interface.
This option allows you to review:
Network status: IP, Mac, WAN/LAN, Gateway and DNS etc.
Phone status: Model, Hardware, Firmware, Product ID and MAC;
Accounts: The 6 SIP accounts status;
To check the Phone Status via Phone interface:
1) Press Menu soft key, choose the Status option, or press OK button on the idle