Yealink T5 Series User manual

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Copyright
Copyright © 2017 YEALINK(XIAMEN) NETWORK TECHNOLOGY
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GNU GPL INFORMATION
Yealink T5X series IP phones firmware contain third-party software under the GNU General Public License
(GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact
terms and conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products
can be downloaded online:
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About This Guide
v
About This Guide
Thank you for choosing Yealink T5 series IP phones, which deliver the industry’s leading HD
audio quality and a wide range of business telephony features, such as Call Hold, Call Transfer,
Busy Lamp Field, Call Recording, Multicast Paging and Conference over an IP network.
Meanwhile, it features a compact appearance, robust performance and cost efficiency for daily
desktop voice communications.
This guide provides everything you need to quickly use your new phone. First, verify with your
system administrator that the IP network is ready for phone configuration. Also be sure to read
the Quick Start Guide in your phone package before you set up and use the IP phone. As you
read this guide, keep in mind that some features are configurable by your system administrator
or determined by your phone environment. As a result, some features may not be enabled or
may operate differently on your phone. Additionally, the examples and graphics in this guide
may not directly reflect what is displayed or is available on your phone screen.
This user guide contains information for the following Yealink products:
SIP-T54S media IP phones
SIP-T52S media IP phones
Read the Yealink Products Regulatory Notices guide for all regulatory and safety guidance.
Related Documentation
You can obtain additional information on the following phone's support pages:
Media IP Phone SIP-T54S
Media IP Phone SIP-T52S
The following types of related documents are available on each support page:
Release Notes, which details bug fixes and feature enhancements when an update is
released.
Quick Start Guide, which describes how to assemble your phone and configure the basic
phone features.
Wall Mount Installation Guide, which provides detailed instructions for how to use an
optional wall mount bracket to mount your phone on the wall.
Administrator Guide, which provides the detailed information on how to configure phone
features for system administrator.
Regulatory Notice, which provides information for all regulatory and safety guidance.

User Guide for T5 Series IP Phones
vi
In This Guide
This guide mainly takes the SIP-T54S IP phone as an example. Chapters in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
Chapter 6 Using Optional Accessories
Chapter 7 Maintaining Your Phone

Table of Contents
vii
Table of Contents
About This Guide ........................................................................... v
Related Documentation ........................................................................................................................................v
In This Guide .............................................................................................................................................................vi
Table of Contents.........................................................................vii
Overview .........................................................................................1
Hardware ...................................................................................................................................................................1
Icons and Status Indicators Instructions.........................................................................................................3
Status Indicators...................................................................................................................................................3
Line Key Icons........................................................................................................................................................4
Other Icons.............................................................................................................................................................9
LED Instructions..................................................................................................................................................... 10
Power LED Indicator ........................................................................................................................................ 10
Line Key LED........................................................................................................................................................ 11
User Interfaces ....................................................................................................................................................... 13
Phone User Interface....................................................................................................................................... 13
Web User Interface........................................................................................................................................... 20
Features Configurable via Phone/Web User Interface....................................................................... 21
Getting Started.............................................................................27
Phone Initialization............................................................................................................................................... 27
Phone Status........................................................................................................................................................... 27
Viewing the Phone Status ............................................................................................................................. 28
Basic Network Settings....................................................................................................................................... 29
Configuring the DHCP .................................................................................................................................... 29
Configuring the Static IPv4 Address.......................................................................................................... 30
Configuring the Static IPv6 Address.......................................................................................................... 30
Registration ............................................................................................................................................................. 31
Registering an Account .................................................................................................................................. 31
Disabling an Account ...................................................................................................................................... 32
Configuring the Default Account ............................................................................................................... 33
Customizing Your Phone.............................................................35
General Settings .................................................................................................................................................... 35

User Guide for T5 Series IP Phones
viii
Wallpaper............................................................................................................................................................. 35
Configuring Transparency............................................................................................................................. 38
Screen Saver........................................................................................................................................................ 39
Power Saving...................................................................................................................................................... 43
Configuring the Backlight.............................................................................................................................. 46
Changing the Language................................................................................................................................. 46
Idle Clock Display.............................................................................................................................................. 47
Time & Date........................................................................................................................................................ 48
Changing the Administrator Password .................................................................................................... 50
Configuring Key As Send ............................................................................................................................... 50
Phone Lock.......................................................................................................................................................... 51
Audio Settings........................................................................................................................................................ 55
Adjusting the Volume ..................................................................................................................................... 55
Ring Tones........................................................................................................................................................... 55
Configuring the Key Tone ............................................................................................................................. 58
Contact Management ......................................................................................................................................... 58
Configuring List(s) for the Directory Soft Key........................................................................................ 58
Local Directory ................................................................................................................................................... 60
Blacklist ................................................................................................................................................................. 68
Mobile Contacts ................................................................................................................................................ 70
Remote Phone Book........................................................................................................................................ 72
Call History Management.................................................................................................................................. 74
Viewing History Records................................................................................................................................ 74
Placing a Call from History Records .......................................................................................................... 74
Adding a Contact to the Local Directory/Blacklist............................................................................... 75
Deleting History Records............................................................................................................................... 75
Disabling History Record............................................................................................................................... 76
DSS Keys................................................................................................................................................................... 77
Line Keys............................................................................................................................................................... 77
Programmable Keys......................................................................................................................................... 88
Dial Plan.................................................................................................................................................................... 89
Configuring the Replace Rule...................................................................................................................... 90
Configuring the Dial Now.............................................................................................................................. 91
Configuring the Area Code........................................................................................................................... 93
Configuring the Block Out ............................................................................................................................ 94
Using Bluetooth Feature .................................................................................................................................... 95
Activating the Bluetooth Mode................................................................................................................... 95
Pairing and Connecting the Bluetooth Headset................................................................................... 96
Pairing and Connecting the Bluetooth-Enabled Mobile Phone..................................................... 96
Viewing the Bluetooth Device Information ............................................................................................ 99
Editing Bluetooth Device Information....................................................................................................100
Deleting the Paired Bluetooth Device ....................................................................................................101
Disconnecting the Bluetooth Device.......................................................................................................101
Deactivating the Bluetooth Mode............................................................................................................101

Table of Contents
ix
Basic Call Features......................................................................103
Switching among the Handset, Speakerphone and Headset Modes ............................................103
Placing Calls ..........................................................................................................................................................104
Placing a Call ....................................................................................................................................................104
Placing Multiple Calls....................................................................................................................................105
Placing a Call Using a Speed Dial Key ....................................................................................................105
Placing a Call from the Recent Calls/Search Source List.................................................................106
Placing a Call Back to the Last Incoming Call......................................................................................107
Dialing the Hotline Number .......................................................................................................................107
Redialing Numbers ........................................................................................................................................108
Answering Calls....................................................................................................................................................108
Answering When Not in Another Call ....................................................................................................109
Answering When in Another Call .............................................................................................................109
Answering Calls Automatically ..................................................................................................................110
Configuring the Call Waiting......................................................................................................................111
Ending Calls...........................................................................................................................................................111
Auto Redial............................................................................................................................................................112
Enabling the Auto Redial .............................................................................................................................112
Redialing a Call Automatically...................................................................................................................113
Call Completion...................................................................................................................................................113
Enabling Call Completion............................................................................................................................113
Using Call Completion ..................................................................................................................................114
Call Mute ................................................................................................................................................................115
Muting and Unmuting a Call......................................................................................................................115
Muting and Unmuting While Dialing......................................................................................................116
Call Hold/Resume ...............................................................................................................................................116
Holding a Call...................................................................................................................................................116
Resuming a Held Call ....................................................................................................................................117
Do Not Disturb (DND).......................................................................................................................................117
Configuring the DND Modes.....................................................................................................................118
Phone Mode .....................................................................................................................................................119
Custom Mode...................................................................................................................................................120
Configuring DND Emergency and Authorized Numbers................................................................121
Call Forward ..........................................................................................................................................................122
Static Forwarding............................................................................................................................................122
Dynamic Forwarding .....................................................................................................................................126
Call Transfer...........................................................................................................................................................127
Configuring Transfer Mode via Dsskey..................................................................................................127
Performing a Blind Transfer........................................................................................................................128
Performing a Semi-attended/Attended Transfer...............................................................................129
Conference ............................................................................................................................................................129
Local Conference ............................................................................................................................................129
Network Conference......................................................................................................................................132

User Guide for T5 Series IP Phones
x
Call Park/Retrieve................................................................................................................................................134
FAC Mode ..........................................................................................................................................................134
Transfer Mode..................................................................................................................................................137
Call Pickup .............................................................................................................................................................138
Directed Call Pickup.......................................................................................................................................138
Group Call Pickup ...........................................................................................................................................140
Anonymous Call ..................................................................................................................................................142
Configuring the Anonymous Call.............................................................................................................142
Placing an Anonymous Call ........................................................................................................................143
Anonymous Call Rejection ..............................................................................................................................143
Configuring the Anonymous Call Rejection.........................................................................................144
Placing a Call to Anonymous Rejected User........................................................................................144
Advanced Phone Features.........................................................145
Busy Lamp Field (BLF)........................................................................................................................................145
Configuring a BLF Key...................................................................................................................................145
Configuring Visual and Audio Alert for BLF Pickup ..........................................................................146
Placing a Call to the Monitored User......................................................................................................148
Transferring a Call to the Monitored User............................................................................................148
Picking Up an Incoming Call of the Monitored User........................................................................149
Parking a Call/Retrieving a Parked Call to the Monitored User...................................................150
BLF List ....................................................................................................................................................................150
Configuring BLF List Settings .....................................................................................................................151
Call Recording ......................................................................................................................................................153
Recording Using a USB Flash Drive .........................................................................................................153
Recording Using a Record Key..................................................................................................................158
Hot Desking ..........................................................................................................................................................160
Configuring a Hot Desking Key.................................................................................................................161
Using a Hot Desking Key .............................................................................................................................161
Intercom .................................................................................................................................................................162
Configuring the Intercom Feature on the IP Phone..........................................................................163
Using Intercom ................................................................................................................................................165
Multicast Paging..................................................................................................................................................165
Sending RTP Stream......................................................................................................................................166
Receiving RTP Stream ...................................................................................................................................169
Using Multicast Paging.................................................................................................................................171
Automatic Call Distribution (ACD) ...............................................................................................................172
Configuring an ACD Key..............................................................................................................................173
Logging into the ACD System ...................................................................................................................173
Shared Call Appearance (SCA).......................................................................................................................174
Configuring SCA Feature on the IP Phone ...........................................................................................175
Using SCA Feature on the IP Phone........................................................................................................178
Bridged Line Appearance (BLA).....................................................................................................................188
Configuring BLA Feature on the IP Phone............................................................................................188

Table of Contents
xi
Using BLA Feature on the IP Phone.........................................................................................................189
Messages................................................................................................................................................................192
Short Message Service (SMS).....................................................................................................................192
Voice Mail ..........................................................................................................................................................194
Using Optional Accessories with Your Phone .........................197
Using a Headset ..............................................................................................................................................197
Connecting to the Wireless Network......................................................................................................200
Using an Expansion Module.......................................................................................................................206
Maintaining Your Phone ...........................................................209
Diagnosing the Network..................................................................................................................................209
Checking the Network Using “Ping” Method......................................................................................209
Checking the Network Using “Trace Route” Method.......................................................................210
Rebooting Your Phone .....................................................................................................................................210
Resetting to Factory Settings.........................................................................................................................211
Updating the Phone Configuration .............................................................................................................212
Export All Diagnostic Files...............................................................................................................................212
Appendix.....................................................................................215
Appendix A –Time Zones................................................................................................................................215
Appendix B –Menu Structure........................................................................................................................217

Overview
1
Overview
Before using your phone, you’d better get familiar with its features and user interface. This
chapter details your phone’s component, the icon and LED instructions, the screen layout of
your phone, and how to navigate the phone/web user interfaces. Topics include:
Hardware
Icons and Status Indicators Instructions
LED Instructions
User Interfaces
Contact your system administrator for assistance or more information.
Hardware
The main hardware of IP phones are the LCD screen and the keypad. The following figure
displays the hardware features here takes SIP-T54S IP phone as an example:

User Guide for T5 Series IP Phones
2
Hardware features description:
Item
Description
①
LCD Screen
Shows information about your phone, such as calls, messages,
soft keys, time and date:
• Default account
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call or second incoming caller information
• Message (for example, "Saving config file!")
• Time and date
②
Power Indicator LED
Indicates call status, message status and phone’s system
status.
• Receives an incoming call—Fast-flashing
• Receives a voice mail or text message—Slow-flashing
③
Line Keys
• Activates accounts
• Assigns function or feature to the line key.
④
Soft Keys
Enable you to select context sensitive keys that display along
the bottom of the screen.
⑤
Dialpad
Allows you to enter numbers, letters and special characters as
well as select menu items which are with index numbers.
⑥
HEADSET Key
Toggles the headset mode on or off.
The LED indicator glows green when headset mode is
activated.
MUTE Key
Mutes or un-mutes your audio during calls.
The LED indicator glows red when the call is muted.
MESSAGE Key
• Accesses voice messages when the voice mail code is
configured.
•Configures the voice mail code when the voice mail code is
not configured.
HOLD Key
Hold an active call or resumes a held call.
REDIAL Key
Dials the most recently dialed number.
TRANSFER Key
Transfers a call to another party.
⑦
Speakerphone Key
Toggles the hands-free (speakerphone) mode on or off.
The LED indicator glows green when hands-free
(speakerphone) mode is activated.
⑧
Volume Key
Adjusts the volume of the handset, headset, speaker, ringer or
media.
⑨
Navigation Keys
Scrolls through menus, information or options displayed on
the phone’s screen.
OK key
Confirms actions or answers incoming calls.

Overview
3
Item
Description
Cancel key
Cancels actions or rejects incoming calls.
⑩
Speaker
Provides hands-free (speakerphone) audio output.
⑪
Reversible Tab
Secures the handset in the handset cradle when the IP phone
is mounted vertically. For more information on how to adjust
the reversible tab, refer to Yealink Wall Mount Quick
Installation Guide for Yealink IP Phones .
⑫
Hookswitch
• Lifts the handset from the handset cradle, then the
hookswitch bounces and the phone connects to the line.
• Rests the handset on the handset cradle, then the phone
disconnects from the line automatically.
Icons and Status Indicators Instructions
Status Indicators
Phone icons and status indicators displaying on the status bar are described in the following
table:
Icons
Description
Wired network unavailable
Hands-free (speakerphone) mode
Handset mode
Headset mode
Voice Mail
Text Message
Auto Answer
Do Not Disturb (DND)
Keep Mute
Silent Mode

User Guide for T5 Series IP Phones
4
Icons
Description
Phone Lock
Missed Calls
Call Forward
Recording in progress (Using a USB flash drive)
Recording paused (Using a USB flash drive)
Bluetooth Mode
Bluetooth headset paired and connected
Bluetooth-Enabled mobile phone paired and
connected
Wi-Fi connection successful
Wi-Fi connection failed
USB flash drive connected
Line Key Icons
Icons for line key are described in the following tables:
Icon indicators (associated with line key features):
Icons
Description
Hold/Public Hold
Private Hold
DND
Voice Mail
SMS
Direct Pickup
Group Pickup

Overview
5
Icons
Description
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Conference
Forward
Transfer
ReCall
Record
URL Record
Recording in process (Record/URL Record)
Multicast Paging
Group Listening
Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicators (associated with mobile account)
Icons
Description
Bluetooth-Enabled mobile phone paired and connected
Bluetooth-Enabled mobile phone connect failed

User Guide for T5 Series IP Phones
6
Icons
Description
Bluetooth-Enabled mobile phone connecting
Icon indicators (associated with line)
Icons
Description
The private line registers successfully
The shared/bridged line registers successfully
Registering
Register failed
DND is enabled on this line
Call forward is enabled on this line
Icon indicators (associated with call park/retrieve park)
Icons
Description
Park successfully/Idle state
Park failed
Ringing state
Retrieve parked call
Icon indicators (associated with BLF/BLF List)
Icons
Description
Monitored line is available.
Monitored line is ringing.
Monitored line is dialing.
Monitored line is busy or in a call.
Monitored line is placed on hold.

Overview
7
Icons
Description
Monitored line is parked.
BLF/BLF List registers failed.
Note
Icon indicators (associated with intercom)
Icons
Description
Target extension is available.
Target extension is ringing.
Target extension is dialing or in a call.
Target extension registers failed.
Icon indicators (associated with ACD)
Icon
Description
Log in
Available
Wrap up
Unavailable
Log out
Icon indicators (associated with a shared line)
The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved
in the SCA call and used for monitoring shared line.
Icon
Description
The shared line is idle.
Your system administrator can customize the BLF key LED status and BLF key behavior for the
phone.

User Guide for T5 Series IP Phones
8
Icon
Description
(Monitoring SCA Phone)
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in busy or is in a call.
The call on shared line is placed on public hold.
(Local SCA Phone)
(Monitoring SCA Phone)
The call on shared line is placed on private hold.
The call on shared line is barged in by the other
shared line party.
In a multi-party call, all the participants place the
call on hold.
Icon indicators (associated with a bridged line)
The Local BLA Phone is involved in a BLA call, while the Monitoring BLA Phone is not involved in
a BLA call and used for monitoring bridged line.
Icon
Description
The bridged line is idle.
(for monitoring BLA phone)
The bridged line is seized.
The bridged line receives an incoming call.
The bridged line is dialing.