Yealink WP52P User manual

Vox Centrex Yealink WP52P DECT User Guide
Author: Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry …………………………………………. Page 5
Edit or Delete an Entry ………………………………..
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call ………………………………
Page 7
Call History ………………………………………………………….
Page 7
Do Not Disturb (DND) …………………………………………….
Page 7
Call Pick Up …………………………………………………………
Page 7
Call Forwarding ……………………………………………………
Page 7
Call Waiting …………………………………………………………
Page 8
Call Transfer ………………………………………………………. Page 8
Blind Transfer ……………..………………………………
Page 8
Announced Transfer ……………………………………. Page 8 3
Way Conference ………………………………………………… Page 9
Call Pick Up …………………………………………………………. Page 9
Voicemail ……………………………………………………………. Page 10
Customer Self-Care ……………………………………………… Page 11
Created By Dale Ellwood 1Vox_Yealink_WP52_DECT_V2

Handset
Created By Dale Ellwood 2Vox_Yealink_WP52_DECT_V2

Created By Dale Ellwood 3Vox_Yealink_WP52_DECT_V2

Icon Instructions
Created By Dale Ellwood 4Vox_Yealink_WP52_DECT_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.
To unlock the keypad:
Long Press the #key
Directory
Adding an entry
Press 
Select 

Select Local Dir
Press Options, New Contact, OK
Enter the details for Name, Number and Mobile

Press Save
Note: Use the key to select between numeric and upper/lower case
alphanumericmodes.Use the X button to delete an entry.
Use the to makea space when the input methodis not 123.
Edit an entry
Press 
Select 

Select Local Dir
Press or to highlight the desired entry

Press Options, Edit, OK

Edit the values

Press Save
Delete an entry
Press 
Select 

Select Local Dir
Press or to highlight the desired entry

Press Options, Delete

Press OK
Created By Dale Ellwood 5Vox_Yealink_WP52_DECT_V2

Dialling from the Directory
Enter the directory

Press or to highlight the desired entry
Press or to highlight the desired number
Press 
You can search the contacts by entering in the 1st few letters of the
desired contact name.
Making a call
To make a phone call:
Dial the required number and press 
Press the button, the icon will be showed inthe idle screen.

You can also dial the number first, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Options button.

Scroll to Hold and press OK

To retrieve the held call press Resume
To active a 2nd call:
While on an active call

Press the Ext.Call key.
Dial the number and press .

Toggle between held calls by pressing SWAP or use the navigation
Up/Down button
Answering a call
Answering an incoming call
If you are not on an active call, press , or Accept
Note: Duringthe conversation, you can alternate between Headset, Handset and
Speakerphone by pressing the correspondingbuttons or pickingup the handset.
Created By Dale Ellwood 6Vox_Yealink_WP52_DECT_V2

Denying an incoming call
Press the button to reject an incoming call and send it directly to
your voicemail.
Call History
To access the handset call logs
Press History
Use the navigation Up/Down button to scroll between, All Calls,
Outgoing Calls,Missed Calls or Accepted Calls.

Use the navigation Up/Down key to scroll between the entries in each log.
Press to dial the number

Press Options to add it to the phone book and other options.

Press View to view additional details about the call.
DND (Do Not Disturb)
Note: All calls will be directed to your voicemail when DND is active.
Press 
Select 

Highlight Do Not Disturb

Press OK
Select the line and Press OK
Use the navigation key to select Enable
Press OK
The icon will be displayed on the screen.

To deactivate DND follow the steps above and select Disable
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. When call forwarding is active
the display showed the icon.
The following call forwarding events can be configured:
Always: All incoming calls are immediately forwarded.

Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
Created By Dale Ellwood 7Vox_Yealink_WP52_DECT_V2

To configure Call Forwarding
Press 
Select 

Highlight Call Forward
Press OK
Select the forward type required and press OK
Use the navigation key to select Enable
Scroll down and enter the destination number.
Press Save

To deactivate the forward, follow the steps above and select Disable.
Note: By default all callswill divert to your voicemail if not answered after a
specific time.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Press 
Select 

Highlight Call Waiting

Press OK
Use the navigation key to Enable/Disable and Enable/Disable the tone.
Call Transfer
Blind Transfer
Press the Options button during the active conversation

Use the navigation key to select Blind Transfer
Press OK
Dial the extension or telephone number and press Transfer
Announced Transfer
Press the Options button during the active conversation

Use the navigation key to select Transfer
Press OK
Dial the extension or telephone number and press 

Announce the call and press Transfer
Created By Dale Ellwood 8Vox_Yealink_WP52_DECT_V2

3-way Conference
To establish a conference:
Press the Options button during the active conversation

Use the navigation key to select Conference
Dial the 3rd party number and press Conf
When the call is answered, press the Conf button.
Hang up to disconnect all parties.
Call Pick Up
To answer a call ringing at another extension in the same pickup
group, dial *78.

To answer a call ringing at another extension not in the same
pickup group, dial *78 + extension number.
Created By Dale Ellwood 9Vox_Yealink_WP52_DECT_V2

Voicemail
Setting up your voicemail
Dial *98 or dial your extension number.
You will be directed to the Main Menu of your mailbox.
Select Option 1 to listen to your messages.

Select Option 3 for personal options.
Exit press *
Personal Options
Press 2 for admin options
oPress 1 to change your password. (Default is 777)
oPress 3 to change the prompt level.
oPress 4 to toggle date and time announcement on or off.
oPress 6 to toggle auto play on or off.
Press 3 for personal greetings.

oFor extended absence greeting press 1.
o For personal greeting press 2.
o To record your name press 3.
Retrieving Voicemail Messages
When messages are left in your mailbox, the message lamp will come
on and the display will indicate that you have a new voice message.
To access your mailbox long press the button
While listening to voicemail messages:
Press any digit to skip to the end of the message.

To replay the message press 4
To delete the message press 7
To save the message press 9
Created By Dale Ellwood 10 Vox_Yealink_WP52_DECT_V2

Main#Menu
To#Che ck#
To# Hear# A c c o u nt #
To#Change#
To#manage#
To#access#
voicemail#press
Balances##press
forward#sett ing s## # #
additional#DID#
preference s#
press
numbers
press
1
2
3
press
4
5
Voicemail#Menu
Account#Info#Menu
To#listen#to#
To#g o#to #y o ur #
To#return#to#
To#Listen#to#
To#listen#to#
To#return#t o#
new#me ssage s#
voice mail #
the#voicemail#
your#balance#
the# last# 5# ca l l s#
the#voicemail#
press
options########
m a in #m e nu#
again########
dialled#######
m a in #m e nu#
1
press
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press
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disable #auto#
disable #date#
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play#press
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followGme#
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call#FWD#
the#voicemail#
m ode #
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disable# ca ll #
disable#sending#
your#
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caller#ID#
greetings#
language#
m a in #m e nu#
press
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Customer#SelfGCare
Dial*99
Enter your pin and press to reach the main menu.
Note: The defaultPin is “777”.
For security reasons this should be changed as
Instructed in the “Voicemail” section of this user
guide. At 1st login you will be requested to select your
language. Option 4 from the main menu is not&applicable
to IP Centrex customers
Call#Follow#Me#Menu
To#listen#to#
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numbers
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numbers#
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