Yealink WP52P User manual

Vox Centrex Yealink WP52P DECT User Guide
Author: Dale Ellwood
Department: Vox Telecom R&D
Date: September 2014

TABLE OF CONTENTS
Handset Description ……………………………………………
Page 2
Keypad Lock ………………………………………………………
Page 5
Directory ……………………………………………………………
Page 5
Adding an Entry …………………………………………. Page 5
Edit or Delete an Entry ………………………………..
Page 5
Black List ……………………………………………………
Page 5
Dialling from Directory ………………………………….
Page 6
Making a Call ………………………………………………………
Page 6
Placing call on Hold …………………………………………….
Page 6
Making 2nd Call ……………………………………………. Page 6
Answering a call ………………………………………………….
Page 6
Denying an Incoming Call ………………………………
Page 7
Call History ………………………………………………………….
Page 7
Do Not Disturb (DND) …………………………………………….
Page 7
Call Pick Up …………………………………………………………
Page 7
Call Forwarding ……………………………………………………
Page 7
Call Waiting …………………………………………………………
Page 8
Call Transfer ………………………………………………………. Page 8
Blind Transfer ……………..………………………………
Page 8
Announced Transfer ……………………………………. Page 8 3
Way Conference ………………………………………………… Page 9
Call Pick Up …………………………………………………………. Page 9
Voicemail ……………………………………………………………. Page 10
Customer Self-Care ……………………………………………… Page 11
Created By Dale Ellwood 1Vox_Yealink_WP52_DECT_V2

Handset
Created By Dale Ellwood 2Vox_Yealink_WP52_DECT_V2

Created By Dale Ellwood 3Vox_Yealink_WP52_DECT_V2

Icon Instructions
Created By Dale Ellwood 4Vox_Yealink_WP52_DECT_V2

Keypad Lock
To lock the keypad:
Long Press the #key

The icon will be displayed on the top right corner of the idle screen.
To unlock the keypad:
Long Press the #key
Directory
Adding an entry
Press 
Select 

Select Local Dir
Press Options, New Contact, OK
Enter the details for Name, Number and Mobile

Press Save
Note: Use the key to select between numeric and upper/lower case
alphanumericmodes.Use the X button to delete an entry.
Use the to makea space when the input methodis not 123.
Edit an entry
Press 
Select 

Select Local Dir
Press or to highlight the desired entry

Press Options, Edit, OK

Edit the values

Press Save
Delete an entry
Press 
Select 

Select Local Dir
Press or to highlight the desired entry

Press Options, Delete

Press OK
Created By Dale Ellwood 5Vox_Yealink_WP52_DECT_V2

Dialling from the Directory
Enter the directory

Press or to highlight the desired entry
Press or to highlight the desired number
Press 
You can search the contacts by entering in the 1st few letters of the
desired contact name.
Making a call
To make a phone call:
Dial the required number and press 
Press the button, the icon will be showed inthe idle screen.

You can also dial the number first, and then choose the method you
will use to speak to the other party.
Placing a Call on Hold
While on an active call, press the Options button.

Scroll to Hold and press OK

To retrieve the held call press Resume
To active a 2nd call:
While on an active call

Press the Ext.Call key.
Dial the number and press .

Toggle between held calls by pressing SWAP or use the navigation
Up/Down button
Answering a call
Answering an incoming call
If you are not on an active call, press , or Accept
Note: Duringthe conversation, you can alternate between Headset, Handset and
Speakerphone by pressing the correspondingbuttons or pickingup the handset.
Created By Dale Ellwood 6Vox_Yealink_WP52_DECT_V2

Denying an incoming call
Press the button to reject an incoming call and send it directly to
your voicemail.
Call History
To access the handset call logs
Press History
Use the navigation Up/Down button to scroll between, All Calls,
Outgoing Calls,Missed Calls or Accepted Calls.

Use the navigation Up/Down key to scroll between the entries in each log.
Press to dial the number

Press Options to add it to the phone book and other options.

Press View to view additional details about the call.
DND (Do Not Disturb)
Note: All calls will be directed to your voicemail when DND is active.
Press 
Select 

Highlight Do Not Disturb

Press OK
Select the line and Press OK
Use the navigation key to select Enable
Press OK
The icon will be displayed on the screen.

To deactivate DND follow the steps above and select Disable
Call Forwarding
This feature allows you to forward an incoming call to another phone number e.g.
anther extension, a group or an external number. When call forwarding is active
the display showed the icon.
The following call forwarding events can be configured:
Always: All incoming calls are immediately forwarded.

Busy: Incoming calls are forwarded when the phone is busy. (Note; for
this feature to work, Call Waiting must be deactivated on the handset)

No Answer: Incoming calls are forwarded when the phone is
not answered after a specific period.
Created By Dale Ellwood 7Vox_Yealink_WP52_DECT_V2

To configure Call Forwarding
Press 
Select 

Highlight Call Forward
Press OK
Select the forward type required and press OK
Use the navigation key to select Enable
Scroll down and enter the destination number.
Press Save

To deactivate the forward, follow the steps above and select Disable.
Note: By default all callswill divert to your voicemail if not answered after a
specific time.
Call Waiting
This call feature allows your phone to accept other incoming calls to an extension
already in an active call.
To enable/disable Call Waiting:
Press 
Select 

Highlight Call Waiting

Press OK
Use the navigation key to Enable/Disable and Enable/Disable the tone.
Call Transfer
Blind Transfer
Press the Options button during the active conversation

Use the navigation key to select Blind Transfer
Press OK
Dial the extension or telephone number and press Transfer
Announced Transfer
Press the Options button during the active conversation

Use the navigation key to select Transfer
Press OK
Dial the extension or telephone number and press 

Announce the call and press Transfer
Created By Dale Ellwood 8Vox_Yealink_WP52_DECT_V2

3-way Conference
To establish a conference:
Press the Options button during the active conversation

Use the navigation key to select Conference
Dial the 3rd party number and press Conf
When the call is answered, press the Conf button.
Hang up to disconnect all parties.
Call Pick Up
To answer a call ringing at another extension in the same pickup
group, dial *78.

To answer a call ringing at another extension not in the same
pickup group, dial *78 + extension number.
Created By Dale Ellwood 9Vox_Yealink_WP52_DECT_V2