Yealink Yealink SIP-T28P User manual

Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD.
Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this
publication may be reproduced or transmitted in any form or by any means, electronic or
mechanical, photocopying, recording, or otherwise, for any purpose, without the express written
permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes
translating into another language or format.
When this publication is made available on media, Yealink Network Technology CO., LTD. gives
its consent to downloading and printing copies of the content provided in this file only for private
use but not for redistribution. No parts of this publication may be subject to alteration,
modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any
damages arising from use of an illegally modified or altered publication.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE
SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND
RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED
WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL
RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH
REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology
CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance, or use of this guide.
Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity
with the essential requirements and other relevant provisions of the CE, FCC.
This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired
operation.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experienced radio/TV technician for help.
To avoid the potential effects on the environment and human health as a result of the
presence of hazardous substances in electrical and electronic equipment, end users of
electrical and electronic equipment should understand the meaning of the crossed-out
wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to
collect such WEEE separately.
We are striving to improve our documentation quality and we appreciate your feedback. Email
your opinions and comments to [e-mail].

Yealink SIP-T28P firmware contains third-party software under the GNU General Public License (GPL).
Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and
conditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can
be downloaded online:
http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide
v
Thank you for choosing the SIP-T28P IP phone, exquisitely designed to provide business
telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging
and Conference over an IP network.
This guide provides everything you need to quickly use your new phone. First, verify
with your system administrator that the IP network is ready for phone configuration. Also
be sure to read the Packaging Contents and Regulatory Notices sections in this guide
before you set up and use the SIP-T28P IP phone.
Note
Topics provided in this guide include:
Chapter 1 Overview
Chapter 2 Getting Started
Chapter 3 Customizing Your Phone
Chapter 4 Basic Call Features
Chapter 5 Advanced Phone Features
This section describes the changes to this guide for each release and guide version.
The following section is new:
Optional Accessor on page 10
Major updates have occurred to the following sections:
DSS Keys on page 53
Appendix A - Time Zones on page 147
Shared Line, Network Directory and Network Call Log features are hidden for IP phones
in neutral firmware version, which are designed for the BroadWorks environment. Please
contact your system administrator for more information.

User Guide SIP-T28P IP Phone
vi
The following sections are new:
BLF List on page 111
Major updates have occurred to the following sections:
LED Instructions on page 4
Ring Tones on page 29
Anonymous Call Rejection on page 107
Multicast Paging on page 119
Troubleshooting on page 133
Appendix A - Time Zones on page 147
Major updates have occurred to the following sections:
Documentations on page 8
Packaging Contents on page 9
Phone Installation on page 11
Phone Status on page 14
Major updates have occurred to the following sections:
LED Instructions on page 4
Contrast on page 19
Backlight on page 20
Anonymous Call on page 106
Major updates have occurred to the following sections:
Appendix A - Time Zones on page 147
Major updates have occurred to the following sections:

About This Guide
vii
LED Instructions on page 4
Ring Tones on page 29
Remote Phone Book on page 46
Anonymous Call on page 106
Troubleshooting on page 133
Major updates have occurred to the following sections:
Phone Status on page 14
Call Transfer on page 95
Appendix A - Time Zones on page 147
Major updates have occurred to the following sections:
Phone Status on page 14
Remote Phone Book on page 46
The following sections are new:
Recent Call In Dialing on page 78
Major updates have occurred to the following sections:
Basic Network Settings on page 15
Phone Lock on page 25
Contact Management on page 31
DSS Keys on page 53
Major updates have occurred to the following sections:
Phone Lock on page 25
Volume on page 28
Ring Tones on page 29
Call Completion on page 81

User Guide SIP-T28P IP Phone
viii
DSS Keys on page 53
Do Not Disturb (DND) on page 84
Call Forward on page 88
Call Pickup on page 101
Busy Lamp Field (BLF) on page 109

Table of Contents
ix
About This Guide ...................................................................... v
In This Guide ....................................................................................................................v
Summary of Changes......................................................................................................v
Changes for Release 73, Guide Version 73.40 ............................................................v
Changes for Release 73, Guide Version 73.16 ...........................................................vi
Changes for Release 72, Guide Version 72.25 ...........................................................vi
Changes for Release 72, Guide Version 72.1 ............................................................. vi
Changes for Release 71, Guide Version 71.165 ......................................................... vi
Changes for Release 71, Guide Version 71.140 ......................................................... vi
Changes for Release 71, Guide Version 71.125 ........................................................ vii
Changes for Release 71, Guide Version 71.120 ........................................................ vii
Changes for Release 71, Guide Version 71.110 ........................................................ vii
Changes for Release 70, Guide Version 70 ............................................................... vii
Table of Contents..................................................................... ix
Overview .................................................................................. 1
Hardware Component Instructions.................................................................................1
Icon Instructions ...............................................................................................................3
LED Instructions ................................................................................................................4
User Interfaces.................................................................................................................5
Phone User Interface ....................................................................................................6
Web User Interface.......................................................................................................6
Documentations...............................................................................................................8
Getting Started......................................................................... 9
Packaging Contents.........................................................................................................9
Optional Accessories.................................................................................................. 10
Phone Installation...........................................................................................................11
Phone Initialization.........................................................................................................13
Phone Status................................................................................................................... 14
Basic Network Settings.................................................................................................. 15
Registration ....................................................................................................................17
Idle Screen ..................................................................................................................... 17
Customizing Your Phone ......................................................... 19

User Guide SIP-T28P IP Phone
x
General Settings............................................................................................................ 19
Contrast....................................................................................................................... 19
Backlight......................................................................................................................20
Language.................................................................................................................... 20
Time & Date.................................................................................................................21
Administrator Password .............................................................................................23
Key as Send ................................................................................................................24
Phone Lock ..................................................................................................................25
Audio Settings................................................................................................................ 28
Volume......................................................................................................................... 28
Ring Tones ...................................................................................................................29
Contact Management...................................................................................................31
Directory......................................................................................................................31
Local Directory............................................................................................................ 33
Blacklist........................................................................................................................44
Remote Phone Book....................................................................................................46
Call History Management.............................................................................................48
System Customizations.................................................................................................. 50
Logo Customization ....................................................................................................50
Headset Use ...............................................................................................................51
DSS Keys ..................................................................................................................... 53
Account Management ............................................................................................... 62
Dial Plan ......................................................................................................................65
Emergency Number....................................................................................................70
Live Dialpad................................................................................................................ 71
Hotline ......................................................................................................................... 72
Basic Call Features ................................................................. 73
Placing Calls...................................................................................................................73
Answering Calls .............................................................................................................75
Ending Calls ................................................................................................................... 77
Redialing Numbers ........................................................................................................ 77
Recent Call In Dialing ....................................................................................................78
Auto Answer...................................................................................................................79
Auto Redial..................................................................................................................... 79
Call Completion .............................................................................................................81
Recall ..............................................................................................................................82
Call Mute........................................................................................................................ 83
Call Hold/Resume ..........................................................................................................83
Do Not Disturb (DND) ....................................................................................................84
Call Forward................................................................................................................... 88
Call Transfer ...................................................................................................................95
Call Waiting.................................................................................................................... 96
Conference.....................................................................................................................97