Yealink Telkom W52P User manual

Quick Start Guide
IP DECT Phone
W52P
www.yealink.co.za
B F
Copyright © 2018 Nology (Pty) Ltd. All rights reserved.
All tradenames referenced are service marks, trademarks, or registered trademarks of their respective companies.
Specifications subject to change without notice.
 Support:
10210
Operating hours:
06:00 – 21:00 (Mon – Fri)
06:00 – 20:00 (Weekends)
www.telkom.co.za
Device Support:
010 980 0005
Operating hours:
08:00 – 17:00 (Mon – Thurs)
08:00 – 16:00 (Fri)
www.nology.co.za/telkom
04-09-2018 V9

Call Forward
Call Forward to Voice Mail (always):
1. To activate, when handset is idle, dial *64# and press , or .
2. To de-activate, when handset is idle, dial #64# and press , or .
Calling Feature Codes
• After entering the calling feature code (e.g. *64#), press , or
to initiate the action.
• Successful activation/deactivation of server-based calling features will
play/sound a confirmation tone on the handset.
Note:
Call Forward to Voice Mail (when busy/on call/engaged):
1.To activate, when handset is idle, dial *65# and press , or .
2.To de-activate, when handset is idle, dial #65# and press , or .
Call Forward to Another Number (always):
1. To activate, when handset is idle, dial *21*number# and press , or .
2. To de-activate, when handset is idle, dial #21# and press , or .
Call Forward to Another Number (when busy/on call/engaged):
1. To activate, when handset is idle, dial *58*number# and press , or .
2. To de-activate, when handset is idle, dial #58# and press , or .
For other advanced call features, please view supported calling features here
www.nology.co.za/telkom-calling-features or scan the below QR code:
The following items are included:
Charging CradleW52H Handset
Ethernet Cable
2 x Power Adapters
Quick Start Guide
Package Content
Belt Clip 2 x Rechargeable Batteries
Base Station
We recommend that you use the accessories provided or approved by
Yealink. The use of unapproved third-party accessories may result in
reduced performance.
Note:
a. AC Power Option b. PoE (Power over Ethernet) Option
IEEE 802.3af compliant
PoE Hub/Switch
1. Connect the network and power for the base station in one of
the following ways:
Assembling the Phone
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2. Connecting the charger cradle: 3. Inserting batteries into the
handset:
4. Charging the handset:
The IP DECT phone should only be used with an original Yealink power
adapter (5V/600mA). The charging status of the handset is indicated on
the top right-hand corner of the LCD screen.
Note:
Call Hold and Resume
To place a call on hold:
To resume a call, do one of the following:
If there is only a call on hold, press the Resume soft key.
Press the Options soft key during a call, and then select Hold.
Call Mute and Un-mute
Press again to un-mute the call.
Press during a call to mute the call.
Advanced Call Features
If there are two calls on hold, press the Resume soft key to resume the
current call.
Press the Swap soft key to swap between calls.
Getting Started
DHCP: By default, the base station attempts to contact a DHCP server in your
network to obtain the valid network settings, e.g., IP address, subnet mask,
gateway address and DNS address. (This option applies to most users.)
You can configure the base station to obtain network settings in one of the following
ways:
Network Settings
Semi-Attended Transfer
Attended Transfer
Blind Transfer
Call Transfer
You can transfer a call in the following ways:
1.Press the Options soft key during a call, and then select Transfer.
1.Press the Options soft key during a call, and then select Transfer.
1.Press the Options soft key during a call, and then select Transfer.
2.Enter the number you want to transfer the call to.
2.Enter the number you want to transfer the call to.
3.Press the Transfer soft key.
2.Enter the number you want to transfer the call to.
4.Press the Transfer soft key after the call is answered.
4.Press the Transfer soft key when you hear the ring-back tone.
3.Press , or to dial out.
3.Press , or to dial out.
Insert the batteries into your handset. After the batteries have been inserted, press
to turn the handset on.
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1. Activate  Setup
• Press on the phone keypad to begin the setup process.
• A welcome screen is displayed.
• Press OK to begin the setup process
To place a call from the local directory:
To place a call from the call history:
1. Press the History soft key when the handset is idle, and then select the desired
call history list.
1. Press OK button when the handset is idle, then select Directory.
2. Press or to highlight the desired entry, and then press or to
dial out using the default line.
If multiple numbers for the contact are stored, press or to highlight the
desired number, and then press or again to dial out using the default line.
2. Press or to highlight the desired entry, and then press or to dial
out using the default line.
To place a call using the speed dial key:
Long press the speed dial key to call the preset number directly.
To place a call from the redial list:
1. Press when the handset is idle.
2. Press or to highlight the desired entry, and then press or .
Answering Calls
To answer a call, do one of the following:
Press the Accept soft key.
Ending Calls
Press .
Press .
Press .
Press .
You can ignore an incoming call by pressing the Silence soft key or reject
an incoming call by pressing the button.
Note:
The IP phone supports either or both IPv4 and IPv6 address modes, but
IPv6 is disabled by default.
Incorrect network settings may result in inaccessibility of your IP phone
and may have an impact on the network performance. For more
information on these parameters, please consult the user manual.
Note:
Provision  IP Voice Service
The  IP Voice service is provisioned automatically to your phone using a
centralised provisioning server. Before you continue with the below steps please
ensure that you have obtained your telephone number and One-Time-Pin (OTP) from
the  IP Voice service portal. For more information on this process, please visit
www.telkom.co.za or contact  on 10210 for residential and 10217 for business
queries.
To configure the network parameters for the base station manually:
1. Press the OK key to enter the main menu, and then select Settings->
System Settings->Network (default PIN: 0000)->Basic.
3. Press to select the corresponding IP address mode.
2. Select the desired IP address mode from the IP Mode field.
4. Make the desired changes.
5. Press the Save soft key to accept the change.
Static: If the base station cannot contact a DHCP server for any reason, you need to
configure the IP address, subnet mask, gateway address, primary DNS
address and secondary DNS address for the base station manually.
(This option is for advanced users.)
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To edit a contact:
1. Press the OK key to enter the main menu, and then select Directory.
2. Press or to highlight the desired entry.
3. Press the Options soft key, and then select Edit.
4. Edit the value in the Name, Number and Mobile field respectively.
5. Press the Save soft key to accept the change.
To delete a contact:
1. Press the OK key to enter the main menu, and then select Directory.
3. Press the Options soft key, and then select Delete to delete the selected entry.
To assign a speed dial number:
2. Press or to highlight the desired entry.
1. Press the OK key to enter the main menu, and then select Settings->
Telephony->Speed Dial.
2. Press or to highlight the desired digit key, and then press the Assign soft
key.
3. Press or to highlight the desired entry, and then press the OK soft key.
If both the office number and mobile number are stored, press or to
highlight the desired number, and then press the OK soft key again.
To place a call directly:
Enter the desired number when the handset is idle. Press to enter the
pre-dialling screen.
Enter the desired number using the keypad.
If there are multiple lines assigned to your handset as outgoing lines, press the Line
soft key to select the desired line. If you do not select a line, the handset uses the
default outgoing line to dial out.
2. Press , or to dial out.
1. Do one of the following:
Placing Calls
Basic Call Features
5. Service Activated
• While the phone reboots it will display
“Synchronizing, please try later!”
• After a short while the phone will display
“Searching for Base”.
• Your VoIP service will be activated once
the phone reconnects to the base.
3. Enter OTP (One-Time-Pin)
• The OTP (One-Time-Pin) is requested.
• Enter the OTP (One-Time-Pin) supplied
by  and press OK to continue.
• The OTP (One-Time-Pin) is validated and
requested again if invalid.
• Press OK to continue.
2. Enter Telephone Number
• The telephone number is requested.
• Enter the 10 digit telephone number
supplied by  and press OK to
continue.
• The telephone number is validated and
requested again if invalid.
• Press OK to continue
4. Reboot and Complete Setup
• The phone will display “Service Successfully Activated. Press
OK to reboot.”
• Press OK to reboot and complete the setup.
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Handset Name
1. Press the OK key to enter the main menu, and then select Settings->
Handset Name
.
3. Press the Save soft key to accept the change.
Silent Mode
Press or when the handset is idle or ringing to adjust the ringer volume.
Volume Adjustment
Press or during a call to adjust the receiver volume of the
speakerphone/earpiece/earphone.
Long press when the handset is idle to switch the silent mode to On.
Long press again to switch the silent mode to Off.
To rename the handset:
2. Edit the value in the Rename field.
Handset Settings
Locking/Unlocking Keypad
Long press when the handset is idle to lock the keypad.
Long press again to unlock the keypad.
Press one or more times to switch between different input modes or enter “#”.
Press to select the special characters or enter “*”.
Press a digit key one or more times to enter the desired character or digit.
Press the Del soft key to delete entered characters.
Press the Save soft key to accept the change or to cancel.
Entering and Editing Data
To turn the handset on, do one of the following:
Place the handset in the charger cradle. The handset will turn on automatically.
To turn the handset off:
Press , then the LCD screen lights up.
Long press to turn the handset off.
Turning Handset On/Off
Basic Operations
Press to access the call history.
Press to check the line status.
Press to place an internal call.
Press to decrease the ringer volume.
Press to provision/re-provision  IP Voice service.
Press to increase the ringer volume.
Shortcuts
This helps you get quick access to features by pressing the shortcut keys directly
without scrolling through the menu. You can press the following predefined shortcuts
to access some frequently used features when the handset is idle:
Ring Tones
4. Press the Save soft key to accept the change.
Local Directory
To add a contact:
1. Press the OK key to enter the main menu, and then select Directory.
3. Enter the desired value in the Name, Number and Mobile field respectively.
2. Press the Options soft key, and then select New Contact.
4. Press the Save soft key to accept the change.
3. Press or to select the desired ring tone.
2. Press or to highlight the Intercom Call option or the desired line.
1. Press the OK key to enter the main menu, and then select Settings->
Audio->Ring Tones->Melodies.
• The provisioning process disables the phone’s administration account. If
you require access to the phone’s management interface, please contact
 support.
• If the activation was unsuccessful, check your network settings and move
back to step 1, Provision  IP Voice Service, and try again.
• If the problem persists, contact device support if any error appears
during the provisioning process.
Note:
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