ZKTeco EFace10 User manual

Product Name and Model Number User Manual
Page | 1 Copyright©2020 ZKTECO CO., LTD. All rights reserved.
Thank you for choosing our product. Please read the instructions carefully
before operation. Follow these instructions to ensure that the product is
functioning properly. The images shown in this manual are for illustrative
purposes only.
For further details, please visit our Company’s website
User Manual
EFace10
Date: March 2021
Doc Version: 1.0
English
https://www.zkteco.in/

EFace10 User Manual
Page | 1 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
Copyright © 2021 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any
way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the "Company" or
"ZKTeco").
Trademark
is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by
their respective owners.
Disclaimer
This manual contains information on the operation and maintenance of the ZKTeco equipment. The
copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied equipment vests in and is
the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third
party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and maintenance of the
supplied equipment. If any of the content(s) of the manual seems unclear or incomplete, please contact
ZKTeco before starting the operation and maintenance of the said equipment.
It is an essential pre-requisite for the satisfactory operation and maintenance that the operating and
maintenance personnel are fully familiar with the design and that the said personnel have received
thorough training in operating and maintaining the machine/unit/equipment. It is further essential for the
safe operation of the machine/unit/equipment that personnel has read, understood and followed the
safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications,
drawings, instruction sheets or any other contract-related documents, the contract conditions/documents
shall prevail. The contract specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee or representation regarding the completeness of any information
contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty
of any kind, including, without limitation, any warranty of design, merchantability or fitness for a particular
purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which
are referenced by or linked to this manual. The entire risk as to the results and performance obtained from
using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect,
special, or exemplary damages, including, without limitation, loss of business, loss of profits, business
interruption, loss of business information or any pecuniary loss, arising out of, in connection with, or

EFace10 User Manual
Page | 2 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been
advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or
typographical errors. ZKTeco periodically changes the information herein which will be incorporated into
new additions/amendments to the manual. ZKTeco reserves the right to add, delete, amend or modify the
information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better
operation and safety of the machine/unit/equipment. The said additions or amendments are meant for
improvement /better operations of the machine/unit/equipment and such amendments shall not give any
right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/equipment malfunctions due to any
non-compliance of the instructions contained in this manual (ii) in case of operation of the
machine/unit/equipment beyond the rate limits (iii) in case of operation of the machine and equipment in
conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures
and relevant documents areavailable on
https://www.zkteco.in/
ZKTeco India
ZKTeco Biometric India Pvt. Ltd. ,
Survey No 01/01, Outer Ring Road, Mahadevpura,
Bengaluru, Karnataka – 560048
080-68281342/48
For business related queries, please write tous at: [email protected]
To know more about our global branches, visit www.zkteco.com.

EFace10 User Manual
Page | 3 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
About the Company
ZKTeco is one of the world’s largest manufacturer of RFID and Biometric (Fingerprint, Facial, Finger-vein)
readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition
Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and
Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security
solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state-of-the-art
700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design,
component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric
verification procedures and the productization of biometric verification SDK, which was initially widely
applied in PC security and identity authentication fields. With the continuous enhancement of the
development and plenty of market applications, the team has gradually constructed an identity
authentication ecosystem and smart security ecosystem, which are based on biometric verification
techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was
officially established in 2007 and now has been one of the globally leading enterprises in the biometric
verification industry owning various patents and being selected as the National High-tech Enterprise for 6
consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the operations of EFace10 Product.
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent
with the actual products.
Features and parameters with ★are not available in all devices.

EFace10 User Manual
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Document Conventions
Conventions used in this manual are listed below:
GUI Conventions
For Software
Convention Description
Bold font Used to identify software interface names e.g., OK, Confirm, Cancel
>Multi-level menus are separated by these brackets. For example, File > Create >
Folder.
For Device
Convention Description
< > Button or key names for devices. For example, press <OK>
[ ]
Window names, menu items, data table, and field names are inside square
brackets. For example, pop up the [New User] window
/Multi-
level menus are separated by forwarding slashes. For example,
[File/Create/Folder].
Symbols
Convention Description
This implies about the notice or pays attention to, in the manual
The general information which helps in performing the operations faster
The information which is significant
Care taken to avoid danger or mistakes
The statement or event that warns of something or that serves as a cautionary
example.

EFace10 User Manual
Page | 5 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
Table of Contents
SAFETY MEASURES ..................................................................................................................................... 7
1INSTRUCTION FOR USE ....................................................................................................................... 8
STANDING POSITION,FACIAL EXPRESSION AND STANDING POSTURE ....................................................................................................81.1
FACE REGISTRATION ..................................................................................................................................................................................91.2
STANDBY INTERFACE...............................................................................................................................................................................101.3
VIRTUAL KEYBOARD................................................................................................................................................................................ 111.4
VERIFICATION MODE...............................................................................................................................................................................111.5
1.5.1 FACIAL VERIFICATION ......................................................................................................................................................................................11
1.5.2 CARD VERIFICATION★....................................................................................................................................................................................13
1.5.3 PASSWORD VERIFICATION.............................................................................................................................................................................14
1.5.4 COMBINED VERIFICATION..............................................................................................................................................................................15
2MAIN MENU ....................................................................................................................................... 17
3USER MANAGEMENT......................................................................................................................... 18
USER REGISTRATION ............................................................................................................................................................................... 183.1
3.1.1 USER ID AND NAME..........................................................................................................................................................................................18
3.1.2 USER ROLE............................................................................................................................................................................................................18
3.1.3 FACE .......................................................................................................................................................................................................................19
3.1.4 CARD★.................................................................................................................................................................................................................19
3.1.5 PASSWORD ..........................................................................................................................................................................................................20
3.1.6 USER PHOTO........................................................................................................................................................................................................21
SEARCH USER ..........................................................................................................................................................................................213.2
EDIT USER................................................................................................................................................................................................223.3
DELETE USER...........................................................................................................................................................................................223.4
DISPLAY STYLE........................................................................................................................................................................................233.5
4USER ROLE ......................................................................................................................................... 24
5COMMUNICATION SETTINGS ........................................................................................................... 25
ETHERNET SETTINGS ............................................................................................................................................................................... 255.1
PC CONNECTION ....................................................................................................................................................................................265.2
WIRELESS NETWORK...........................................................................................................................................................................265.3
CLOUD SERVER SETTING.........................................................................................................................................................................285.4
NETWORK DIAGNOSIS.............................................................................................................................................................................295.5
6SYSTEM SETTINGS............................................................................................................................. 30
DATE TIME...............................................................................................................................................................................................306.1
ATTENDANCE ..........................................................................................................................................................................................316.2
FACE PARAMETERS..................................................................................................................................................................................326.3
FACTORY RESET.......................................................................................................................................................................................356.4
USB UPGRADE........................................................................................................................................................................................ 356.5
7PERSONALIZE SETTINGS................................................................................................................... 36

EFace10 User Manual
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INTERFACE SETTINGS...............................................................................................................................................................................367.1
VOICE SETTINGS ......................................................................................................................................................................................377.2
BELL SCHEDULES.....................................................................................................................................................................................377.3
PUNCH STATES OPTIONS........................................................................................................................................................................397.4
SHORTCUT KEY MAPPINGS.....................................................................................................................................................................407.5
8DATA MANAGEMENT ........................................................................................................................ 42
DELETE DATA ..........................................................................................................................................................................................428.1
9ACCESS CONTROL ............................................................................................................................. 44
ACCESS CONTROL OPTIONS................................................................................................................................................................... 449.1
10 USB MANAGER............................................................................................................................... 45
DOWNLOAD ............................................................................................................................................................................................4510.1
UPLOAD................................................................................................................................................................................................... 4610.2
DOWNLOAD OPTIONS ............................................................................................................................................................................4610.3
11 ATTENDANCE SEARCH .................................................................................................................. 47
12 WORK CODE ................................................................................................................................... 48
ADD A WORK CODE................................................................................................................................................................................4812.1
ALL WORK CODES ..................................................................................................................................................................................4912.2
WORK CODE OPTIONS............................................................................................................................................................................4912.3
13 AUTOTEST ...................................................................................................................................... 50
14 SYSTEM INFORMATION................................................................................................................. 51
15 CONNECT TOZKBIOSECURITY SOFTWARE .................................................................................. 52
SET THE COMMUNICATION ADDRESS.....................................................................................................................................................5215.1
ADD DEVICE ON THE SOFTWARE............................................................................................................................................................5215.2
ADD PERSONNEL ON THE SOFTWARE ....................................................................................................................................................5315.3
APPENDIX 1 ............................................................................................................................................... 54
REQUIREMENTS OF LIVE COLLECTION AND REGISTRATION OF VISIBLE LIGHT FACE IMAGES...........................................................................54
REQUIREMENTS FOR VISIBLE LIGHT DIGITAL FACE IMAGE DATA ......................................................................................................................55
APPENDIX 2 ............................................................................................................................................... 56
STATEMENT ON THE RIGHT TO PRIVACY ............................................................................................................................................................56
ECO-FRIENDLY OPERATION ................................................................................................................................................................................ 57

EFace10 User Manual
Page | 7 Copyright©2021 ZKTECO CO., LTD. All rights reserved.
Safety Measures
The below instructions intend to ensure that the user can use the product correctly to avoid danger or
property loss. The following precautions are to keep the user’s safety and prevent any damage. Please read
carefully before installation.
1. Read, follow, and retain instructions - All safety and operational instructions must be properly
read and followed before bringing the device into service.
2. Do not ignore warnings - Adhere to all warnings on the unit and in the operating instructions.
3. Accessories - Use only manufacturer-recommended or product-sold accessories. Please do not
use any other components other than manufacturer suggested materials.
4. Precautions for the installation – Do not place this device on an unstable stand or frame. It may
fall and cause serious injury to persons and damage to the device.
5. Service - Do not try to service this unit yourself. Opening or removing covers may expose you to
hazardous voltages or other hazards.
6. Damage requiring service - Disconnect the system from the main AC or DC power source and
refer service personnel under the following conditions:
When cord or connection control is affected.
When any liquid is spilled, or an item dropped into the system.
If exposed to water and/or an inclement weather (rain, snow, and more).
If the system is not operating normally under operating instructions.
Just change controls defined in operating instructions. Improper adjustment of the controls may
result in damage and involve a qualified technician to return the device to normal operation.
7. Replacement parts - When replacement parts are needed, service technicians must only use
replacement parts provided by the supplier. Unauthorized substitutes can result in a burn, shock,
or other hazards.
8. Safety check - On completion of service or repair work on the unit, ask the service technician to
perform safety checks to ensure proper operation of the unit.
9. Power sources - Operate the system only from the label's power source form. If the sort of power
supply to use is unclear, call your dealer.
10. Lightning - External lightning conductors can be installed to protect against electrical storms. It
stops power-ups from destroying the system.
NOTE:The devices should be installed in areas with limited access.

EFace10 User Manual
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1Instruction for Use
Before getting into the device features and its functions, it is recommended to be familiar to the below
fundamentals.
Standing Position, Facial Expression and Standing Posture1.1
The recommended distance
Recommended Standing Posture and Facial Expression
Standing Posture Facial Expression
NOTE:During enrolment and verification, please maintain natural facial expression and standing posture.
It is recommended to have a 0.5m space
between the device and the user whose height
is in a range of 1.55m to 1.85m. Users may
slightly move forwards or backward to improve
the character recognition of facial images

EFace10 User Manual
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Face Registration1.2
Try to keep the face in the centre of the screen during registration. Please face towards the camera and
stay still during face registration. The screen should look like this:
Correct face registration and authentication method
Recommendation for registering a face
When registering a face, maintain a distance of 40cm to 80cm between the device and the
face.
Be careful to keep your facial expression natural and not to change. (smiling, drawn face, wink,
etc.)
If you do not follow the instructions on the screen, the face registration may take longer or
may fail.
Be careful not to cover the eyes or eyebrows.
Do not wear hats, masks, sunglasses, or eyeglasses.
Be careful not to display two faces on the screen. Register one person at a time.
It is recommended for a user wearing glasses to register both faces with and without glasses.
Recommendation for authenticating a face
Ensure that the face appears inside the guideline displayed on the screen of the device.
Sometimes, authentication may fail due to the change in the wearing glasses then the one
used while registration. In such a case, you may require authenticating your face with the
previously worn glasses. If your face was registered without glasses, you should authenticate
your face without glasses further.
If a part of the face is covered with a hat, a mask, an eye patch, or sunglasses, authentication
may fail. Do not cover the face, allow the device to recognize both the eyebrows and the
face.

EFace10 User Manual
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Standby Interface1.3
After connecting the power supply, the following standby interface is displayed:
Click to enter the User ID input interface.
When there is no Super Administrator set in the device, tap to go to the menu.
After adding a Super Administrator on the device, it requires the Super Administrator’s verification
before entering the menu functions.
NOTE: For the security of the device, it is recommended to register super administrator the first
time you use the device.
★The punch state options can also be displayed and used directly on the standby interface. Tap
anywhere on the screen apart from the icons, and six shortcut keys appears on the screen, as
shown in the figure below:
Press the corresponding punch state key to select your current punch state, which is displayed in
green.
NOTE:The punch state options are off by default and need to be changed to other option. Refer "7.4
Punch States Options" in order to get the punch state options on the standby screen.

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Virtual Keyboard1.4
NOTE:
The device supports the input in Chinese language, English language, numbers, and symbols.
Click [En] to switch to the English keyboard.
Press [123] to switch to the numeric and symbolic keyboard.
Tap [ABC] to return to the alphabetic keyboard.
Tap the input box, virtual keyboard appears.
Tap [ESC] to exit the virtual keyboard.
Verification Mode1.5
1.5.1 Facial Verification
1:N Facial Verification
In this verification mode, the device compares the collected facial images with all face data registered in
the device. The following is the pop-up prompt of a successful comparison result.

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1:1 Facial Verification
In this verification mode, the device compares the face captured by the camera with the facial template
related to the entered user ID. Press on the main interface and enter the 1:1 facial verification mode
and enter the user ID and tap [OK].
If the user has registered password and card in addition to his/her face, and the verification method is set
to password/face/card verification, the following screen will appear. Select the icon to enter the face
verification mode.
After successful verification, the prompt box displays "Successfully verified", as shown below:
If the verification is failed, it prompts “Please adjust your position!”.

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1.5.2 Card Verification
★
1:N Card Verification
The 1: N Card Verification mode compares the card number in the card induction area with all the card
number data registered in the device; The following is the card verification screen.
1:1 Card Verification
The 1:1 Card Verification mode compares the card number in the card induction area with the number
associated with the employee's User ID registered in the device.
Press in the main interface to open the 1:1 card verification mode.
Enter the user ID and tap [OK].
If the user has registered password and face in addition to his/her card, and the verification method is set
to password/face/card verification, the following screen will appear. Select the icon to enter the card
verification mode.

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After successful verification, the prompt box displays "Successfully verified", as shown below:
1.5.3 Password Verification
The device compares the entered password with the registered password by the given User ID.
Click the button on the main screen to enter the 1:1 password verification mode. Then, input the user
ID and press [OK].
If the user has registered face and card in addition to password, and the verification method is set to
password/face/card verification, the following screen will appear. Select the icon to enter password
verification mode.
Input the password and press [OK].

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Following are the display screen after entering a correct password and a wrong password respectively.
Verification is successful: Verification is failed:
1.5.4 Combined Verification
For increased security and accessibility, the device offers the option of using multiple forms of verification
methods. A total of 9 different verification combinations can be used, as shown below:
Combined Verification Symbol Definition
Symbol Definition Explanation
/ or This method compares the
entered verification of a person with the related
verification template previously stored to that Personnel ID in the Device.
+ and This method compares the entered verification of a person with all the verification
template previously stored to that Personnel ID in the Device.

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Procedure to set for Combined Verification Mode
Combined verification requires personnel to register all the different verification method.
Otherwise, employees will not be able to successfully verify through the combined verification
process.
For instance, when an employee has registered only the face data, but the device verification
mode is set as “Face + Password”, the employee will not be able to complete the verification
process successfully.
This is because the device compares the scanned face template of the person with registered
verification template (both the Face and the Password) previously stored to that Personnel ID in
the Device.
But as the employee has registered only the Face but not the Password, the verification will not
get completed and the Device displays “Verification Failed”.

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2Main Menu
Press on the Standby interface to enter the Main Menu, the following screen will be displayed:
Function Description
Menu Descriptions
User Mgt. To Add, Edit, View, and Delete basic information of a User.
User Role To set the permission scope of the custom role and enroller for the users, that is,
the rights to operate the system.
COMM. To set the relevant parameters of Ethernet, PC Connection, Wireless Network,
Cloud Server Setting, and Network Diagnosis.
System To set the parameters related to the system, including Date Time, Attendance,
Face Parameter, Reset to factory and USB Upgrade.
Personalize To customize settings of
User Interface, Voice, Bell Schedules, Punch State
Options, and Shortcut Key Mappings settings.
Data Mgt. To delete all relevant data in the device.
Access Control To set the parameters of the lock.
USB Manager To upload or download the specific data by a USB drive.
Attendance Search To query the specified Attendance Record, check Attendance Photo, and Blocklist
ATT Photo.
Work Code Set different type of work.
Autotest To automatically test whether each module functions properly, including the LCD
Screen, Audio, Camera, and real-time clock.
System Info
To view Data Capacity and Device and Firmware information of the current
device.

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3User Management
User Registration3.1
Click User Mgt. on the main menu.
3.1.1 User ID and Name
Tap New User. Enter the User ID and Name.
Notes:
1）A name can take up to 36 characters.
2）The user ID may contain 1-9 digits by default.
3）During the initial registration, you can modify your ID, which can’t be modified after registration.
4）If a message "Duplicated!" pops up, you must choose another ID as the enter User ID already
exists.
3.1.2 User Role
On the New User interface, tap User Role to set the role for the user as either Normal User or Super
Admin.
Super Admin: The Super Administrator owns all management privileges in the device.

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Normal User: If the Super Admin is registered already in the device, then the Normal Users will not
have the privilege to manage the system and can only access authentication verifications.
User Defined Roles: The Normal User can also be assigned custom roles with User Defined Role.
The user can be permitted to access several menu options as required.
NOTE:If the selected user role is the Super Admin, the user must pass the identity authentication to access
the main menu. The authentication is based on the authentication method(s) that the super administrator
has registered. Please refer to1.5 Verification Mode.
3.1.3 Face
Tap Face in the New User interface to enter the face registration page.
Please face towards the camera and position yourself such that your face image fits inside the
white guiding box and stay still during face registration.
A progress bar shows up while registering the face and a “Enrolled Successfully” message is
displayed as the progress bar completes.
If the face is registered already then, the “Duplicate Face” message shows up. The registration
interface is as follows:
3.1.4 Card
★
Tap Card in the New User interface to enter the card registration page.
On the Card interface, swipe the card underneath the card reading area. The card registration will