ZKTeco MA500 Troubleshooting guide

Installation Guide & User Manual
MA500 Access Control

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Table of contents
Installation Guide
1. Equipment Installation ……………………………………………………………………………………………………………………………….…i
2. Structure and Function ……………………………………………………………………………………………………………………………...…ii
3. Lock Connection ……………………………………………………………………………………………………………………………………....…iii
4. Connected with Other Parts ………………………………………………………………………………………………………………… .….…iv
5. Connected with Power …………………………………………………………………………………………………………………………………v
6. Wiegand Output……………………………………………………………………………………………………………………………………..……vi
7. Communication ……………………………………………………………………………………………………………………………………….…vii
User Manual
1. User Management ...............................................................................................................................................1
1.1 Administrator Operations.........................................................................................................................1
Change Administrator Password .......................................................................................................2
Open the Door by Entering the Administrator Password...................................................................2
Forgot the Password by Administrator ..............................................................................................2
1.2 Add Users .................................................................................................................................................2
Batch registration (add series cards) .................................................................................................3
Backup registered user ......................................................................................................................4
1.3 Authentication Users ................................................................................................................................4
1.4 Delete Users .............................................................................................................................................5
Delete All Users .................................................................................................................................6
2. Access Control Management ...............................................................................................................................7
2.1 Configure Unlocking Duration...................................................................................................................7
2.2 Configure Authentication Mode ...............................................................................................................7
2.3 Configure Stealth Mode............................................................................................................................8
2.4 Configure Door Sensor Mode....................................................................................................................8
2.5 Configure Alarm........................................................................................................................................9
Configure Error Operation-Triggered Alarm.......................................................................................9
Configure Tamper Alarm .................................................................................................................10
Configure Delay for the Door Status Sensor ....................................................................................11
FAQ........................................................................................................................................................................12

Access Control System Installation Guide
i
1. Equipment Installation
Wall mount installation
(5)Fix the device to the back plate.
(6)Tighten the screws at the
bottom of the device.
(2)Remove the screws on
the bottom of device.
(4)Fix the back plate on
the solid wall according
to the mounting paper.
Note: If it is not possible to drill
on the hollow wall, please select
a plasticbox instead of iron plate.
(1)Paste the mounting template
On the wall. Drill the holes
accordingto the marks on the
template.
(holes for screws and wiring).
(3)Take away the back plate.
(1)Paste the mounting template
On the wall. Drill the holes
According to the marks on the
template.
(holes for screws and wiring).
(2)Remove the screws on
the bottom of device.

Access Control System Installation Guide
ii
2. Structure and Function
3. Lock Connection
Access Control System Function:
(1)If a registered user is verified, the device will
trigger the lock control relay to open the door.
(2)The door sensor will detect the on-off state. If the
door is unexpectedly opened or improperly closed,
the alarm relay will be triggered.
(3)If the device is illegally removed, the alarm relay
will be triggered.
(4)External card reader is supported.
(5)External exit button is supported.
(6)RS485, TCP/IP communication are supported. One
PC can manage multiple devices.
Warning: Do not operate with Power connected.
(1) The system supports NO LOCK and NC LOCK. It is supposed to connect with different
terminals.
(2)When the Electrical Lock is connected to the Access Control System, to prevent the
self-inductance EMF feedback to the system, please connect one FR107 diode (shipped in the
package) in parallel with the connection. NB: Do not reverse the polarities!

Access Control System Installation Guide
iii
(I) Share power with the lock:
NC LOCK
+
-
-
-
+
DC 12V
NO LOCK
+
-
-
-
+
DC 12V
FR107
FR107
White SEN
Black GND
Gray BUT
Blue NO
Red COM
Yellow NC
Orange AL-
Orange AL+
Red +12V
Black GND
Red +12V
Black GND
White SEN
Black GND
Gray BUT
Blue NO
Red COM
Yellow NC
Orange AL-
Orange AL+
(II) Separate power for both device and lock:
NC LOCK
+
-
-
-
+
DC 12V
NO LOCK
+
-
-
+
DC 12V
FR107
-
+
-
DC power
FR107
+
-
DC power
-
+
+
White SEN
Black GND
Gray BUT
Blue NO
Red COM
Yellow NC
Orange AL-
Orange AL+
Red +12V
Black GND
Red +12V
Black GND
White SEN
Black GND
Gray BUT
Blue NO
Red COM
Yellow NC
Orange AL-
Orange AL+
①: ‘I’: device output current, ‘ULOCK’: lock voltage, ‘ILOCK’: lock current.
Device share power with the lock:
ULOCK=12V, I-ILOCK>1A……;
And the lock is near to the device.
Device separate power with the lock:
A. ULOCK =12V I-ILOCK ≤1A;
B. ULOCK ≠12V;
C. The lock is far apartfrom the device.
D. We suggest user select “separate
power for both device and lock”.

Access Control System Installation Guide
iv
4. Connected with Other Parts 5. Connected with Power
The device supports standard Wiegand output, it is able to connect with various third party
access control panel, which has Wiegand input.
(1)Do not exceed 90m (meters) distance between the Device and Access Control Lock OR Card
reader. (In the case of long distance installation, use the Wiegand Signal Extender, to minimise
interference.)
(2)To keep a balanced and stable Wiegand signal, connect the device, access control lock or card
reader on the same "GND"(ground) port.
The device working voltage is DC 12V,
electric current is 500mA (50mA for standby
current). Positive is connected with ‘+12V’,
negative is connect with ‘GND’.
(Do not reverse the polarities).
6. Wiegand Output

Access Control System Installation Guide
v
7. Communication
There are two modes that the PC software communicate and exchange information with the
device:
RS485 and TCP/IP, and supports remote control.
(1) RS485 Mode:
Please use specified RS485 wire, RS232/485 active converter,
which consists of bus-type wiring. If the communication wire is
longer than 100 meters, you need to parallel a terminal resistance
on the receiving end, and resistance value is about 120Ω(ohm).
RS485 Reader Function:
Equipment supports RS485 reader function, can be through the RS485 communication connected
to FR1200 reader which is for slaver achieves RS485 Anti-passback function. If RS485 of MA500 is
used for connecting with RS485 slave reader,then RS485 communication to PC is disabled.
Diagram of the device connect to reader as below (The device act master):

Access Control System Installation Guide
vi
Diagram of the device connect to controller as below:
Set the 485 address (device number) by ZKAccess3.5 software.
(2) TCP/IP Mode:
(A)Cross-Over cable: the device connects
to PC directly
(B)Straight-through: The device and PC
are connected to Switch.

1. User Management
1
Instructions
Recommended Procedure:
Step 1: Install the device and power on.
Step 2: The administrator password is authenticated and changed.
Step 3: Register users' fingerprints, cards, or passwords.
Step 4: Configure access control parameters, including configuring the unlocking duration,
authentication mode, stealth mode, door status sensor mode, and alarm.
Note：The function likes multi-card opening, first-card normal opening, registration of users,
delete users, anti-passback and so on in the access control system, refers to setting of
ZKAccess3.5 software.
Operation Instructions
To enter into the system setting mode, fist press * #, then enter system password and press #
subsequently to enter into system setting mode. When entered into system setting mode, the
status light(green) will be on with a beep sound.
Users should enter any functional selections within 20 seconds. The reader will automatically
terminate the system setting mode function after 20 seconds.
The function of * key and # key: While the device is in the state of awaiting verification, press *
key to enter the system, then press # key to confirm; while operating, press * to exit.
Note:
1. Four-digit passwords are automatically verified. For passwords with less than four digits, press # to
enter the verification process.
2. The initial administrator password is 1234. You are advised to change the initial password at the
beginning.
1. User Management
1.1 Administrator Operations
To ensure data security of the device, you can operate the device only after the administrator
password is authenticated.

Access Control System User Manual
2
Change Administrator Password
1. Enter “* #”
System password
“#”
2. Press [8].
(The indicator turns green and
makes a beep.)
3. Enter a new administrator
password.
5. Succeeded.
(The indicator turns green and
the makes a long beep.)
4. Enter the new
administrator password
again for
authentication.
6. Exit.
(The device automatically exits the process
when the operation is completed.)
Failed.
(The indicator turns red
and makes three beeps.)
YES
Open the Door by Entering the Administrator Password
1. Enter “* #”
system password
“#”
2. Press [0] or[#].
(The indicator turns green
and makes a long beep.)
3. Press [0] or [#].
(The indicator turns green
and makes a long beep.)
5. Exit.
(The indicator turns red and device automatically
exits the process when the operation is
completed.)
4. The door is opened.
(The indicator turns green and
makes a long beep.)
Note: This function can be used to open the door. “#” key：Confirmation key.
Forgot the Password by Administrator
If the administrator password is forgotten, you can swap the magnet tamper switch three times
after the alarm being triggered 30 seconds but no more than 60 seconds to restore initial
administrator password. Meanwhile, it can restore factory settings, such as device number, IP
address etc. (There is a long beep after 30 seconds of the tamper state.)
1.2 Add Users
Register the fingerprint or card of a user or register cards in batches.
Add Users

1. User Management
3
YES
1. Enter “* #”
system password
“#”
2. Press [1].
(The indicator turns green
and makes a long beep.)
4. Register fingerprints or cards.
(Press fingers three times to get a
fingerprint or swipe the card once.)
6. Exit.
(Press * to exit.)
5. Adding Users is successful.
(The indicator turns green and
makes a long beep.)
Failed.
(The indicator turns red and
makes three beeps.)
3.Enter a user ID
Note:
1. In the process of entering the user ID, 9 digits are verified automatically. For numbers with less
than 9 digits, press # to enter the verification process.
2. In the registration process, the user ID increases automatically. The device automatically enters
the process of registering the next user when a user is successfully registered.
3. The registration process fails if the fingerprint is of poor quality or the fingerprint or the card
has been registered. After the device indicator turns green, you can register the user again.
Registered users must not be registered again.
Batch registration (add series cards)
2. Press [6].
(The indicator turns green
and makes a long beep.)
4. Swipe the first card once
only.
6. Cards are successfully registered in
batches.(The indicator turns green
and makes a beep.)
5. Enter the total number of
cards.
7. Exit.
(The device automatically exits the process
when the operation is completed.)
Failed.
(The indicator turns red
and makes three
beeps.)
YES
1. Enter “* #”
system password
“#”
YES
3.Enter a user ID

Access Control System User Manual
4
Note:
1. In the process of entering the user ID, 9 digits are verified automatically. For numbers with less
than 9 digits, press # to enter the verification process. If the use ID exists, the indicator turns red
and makes three beeps.
2. In the process of entering the total number of cards (0~999), three-digit numbers are
automatically verified. For numbers with less than three digits, press # to enter the verification
process. Press * to re-enter the total number of cards.
3. You must clear all the registered users before registering cards in batches. IDs of
to-be-registered cards must be consecutive numbers.
Backup registered user
2. Press [3].
(The indicator turns green
and makes a long beep.)
3.Enter a user ID, press the
fingerprint or swipe the card 4. Backup fingerprints, passwords or cards.
6. Exit
(Press * to exit.)
5. Succeeded
(The indicator turns green and
makes a long beep.)
Failed.
(The indicator turns red
and makes three beeps.)
1. Enter “* #”
system password
“#”
YES
Note:
1. You can enter a user ID,press the fingerprint or swipe the card to backup registered user. The user ID,
fingerprint or card must be registered, if it is not, the indicator turns red and makes three beeps.
2. Backup fingerprint and password, it will backup fingerprint when you press the fingerprint, and if
you input numbers, it will backup the password. The indicator turns green and makes a long beep
means it is successful. If it is fails, it will turn red and makes three beeps.
3. One time only backup one user. Press * to exit.
1.3 User Authentication
Authenticate Users' Fingerprints/Cards/Passwords
After the device is powered on, it enters the authentication state for users to unlock the door.

1. User Management
5
1. The device is in the
authentication state. 2. Press fingerprints, swipe cards, or enter passwords. Press # after
entering a password.
3. The authentication is
successful.
(The indicator turns green.)
YES
Failed.
(The indicator turns red
and makes two beeps.)
Note:
1. Press # after entering a user ID for authentication, then entering a password, after that press #.
2. Duress password and Emergency password: First press #, then enter a password, after that
press # (Duress password / Emergency password).
3. You can enter a duress password to open the door only when an password authentication.
1.4 Delete Users
Delete a user whose fingerprint or card is registered, or delete all users.
Delete a User
2. Press[2].
(The indicator turns green
and makes a long beep.)
3. Enter a user ID, press the
fingerprint, or swipe the
card.
YES
5. The user is deleted.(The
indicator turns green and
makes a long beep.)
4. Determine whether the
user is authentic.
6. Exit.
(Press * or do not operate
the device within 20
seconds.)
Failed.
(The indicator turns red
and makes three beeps.)
1. Enter “* #”
system password
“#”
Note:
1. You can enter a user ID, press the fingerprint or swipe the card to delete the user. The user ID,
fingerprint or card must be registered, if it is not, the indicator turns red and makes three beeps. In the
process of entering user IDs, 9 digit IDs are automatically verified. For IDs with less than 9 digits,
press # to enter the verification process.
2. The device automatically enters the process of deleting the next user when a user is deleted,
and the indicator turns green and makes a long beep.
3. Press* to exit.

Access Control System User Manual
6
Delete All Users
2. Press[9].
(The indicator turns green
and makes a long beep.)
3.Press[9]
(The indicator turns green
and makes a long beep.)
4. Deleting All Users is successful.
(The indicator turns green and makes a
long beep.)
5. Exit.
(The device automatically exits the process
when the operation is completed.)
1. Enter “* #”
system password
“#”
Note:
1. The indicator turns green and makes a long beep when it is successful, then the indicator turns red
and makes a long beep meaning the device exits the state of setting.
2. If you do not press 9 for a second time, the indicator turns red and makes three beeps, after that,
the indicator turns red and makes a long beep, then the device exits the process.

2. Access Control Management
7
2. Access Control Management
2.1 Configure Unlocking Duration
1. Enter “* #”
system password
“#”
2. Press [4].
(The indicator turns green
and makes a long beep.)
3. Enter the unlocking
duration.(Range: 1 to 10)
5.Exit.
(The device automatically exits the process
when the operation is completed.)
4. The unlocking duration is modified.
(Theindicatorturns greenandmakes along
beep.)
Note: Two-digit values are automatically verified. For values with less than two digits, press # to
enter the verification process. Values greater than 10 are considered invalid.
2.2 Configure Authentication Mode
1. Enter “* #”
system password
“#”
2. Press [5].
(The indicator turns green
and makes a long beep.)
3. Enter the authentication
mode.
5.Exit.
(The device automatically exits the process
when the operation is completed.)
4.The configuration is successful.
(Theindicator turnsgreen andmakes along
beep.)
Note: 1. Details about the authentication mode are as follows:
Authentication Mode
type
Description
Mode 1 (number1)
PW
Only password verification
Mode 2 (number2)
RF
Only RF Card verification
Mode 3 (number3)
FP
Only fingerprint verification
Mode 4 (number4)
FP/PW/RF
fingerprint or password or RF verification
Mode 5 (number5)
RF&PW
RF plus password verification
Mode 6 (number6)
FP&PW
fingerprint plus password verification

Access Control System User Manual
8
2.3 Configure Stealth Mode
If the Stealth mode is opened, the indicator light is off.
1. Enter “* #”
system password
“#”
2. Press [0].
(The indicator turns green
and makes a long beep.)
3. Press [3].
(The indicator turns green
and makes a long beep.)
5. The configuration
is successful.
(The indicator turns green
and makes a long beep.)
4. Configure the
concealed mode
(0: enable; 1: disable).
6. Exit.
(The indicator turns red and
device automatically exits the
process when the operation is
completed.)
Note:
1. If the stealth mode is opened, the indicator light prompts the status of this function when users
authenticating or administrator operation.
2. In the process of configure stealth mode setting, press 0 or 1 which is verified automatically,
the indicator turns green and makes a long beep when the authentication is successful, the device
automatically exits the process when the operation is completed, and the indicator turns red and
makes a long beep.
2.4 Configure Door Sensor Mode
The door sensor switch includes three modes:
NONE: The door sensor switch is not used.
NO: The lock is open as long as the door is open.
NC: The lock is closed after the door is closed.
1. Enter “* #”
system password
“#”
2. Press [0].
(The indicator turns green and
makes a long beep.)
3. Press [5].
(The indicator turns green and
makes a long beep.)
5. The configuration is successful.
(The indicator turns green and
makes a long beep.)
4. Configure the door sensor mode .
(0: NONE; 1: NO; 2: NC)
6.Exit.
(The device automatically exits the
process when the operation is
completed.)

2. Access Control Management
9
Note:
1. The door sensor mode configured here is used as the basis for the door sensor alarm.
2. In the process of configure door sensor mode setting, press 0 or 1 or 2 which is verified
automatically, the indicator turns green and makes a long beep when the authentication is
successful, the device automatically exits the process when the operation is completed, and the
indicator turns red and makes a long beep.
2.5 Configure Alarm
Configure Alarm setting
The switch should be on, when it is set to be close, Error Operation-Triggered Alarm, Tamper
Alarm, the Alarm Delay for the Door Status Sensor will be disabled.
1. Enter “* #”
system password
“#”
2. Press [0].
(The indicator turns green
and makes a long beep.)
3. Press [1].
(The indicator turns green
and makes a long beep.)
5. The configuration is
successful.
(The indicator turns green and
makes a long beep.)
4. Configure the alarm setting.
(0: enable; 1: disable).
6.Exit.
(The red light flashing and device
automatically exits the process when
the operation is completed.)
Note:
In the process of configure alarm setting, press 0 or 1 which is verified automatically, the indicator
turns green and makes a long beep when the authentication is successful, the device automatically
exits the process when the operation is completed, and the indicator turns red and makes a long
beep.
Configure Error Operation-Triggered Alarm
If this function is enabled, alarms are generated if administrator fails the authentication upon three
attempts. The administrator authentication is not allowed within 20 seconds after an alarm is
generated.

Access Control System User Manual
10
1. Enter “* #”
system password
“#”
2. Press[0].
(The indicator turns green
and makes a long beep.)
3. Press [2].
(The indicator turns green
and makes a long beep.)
5. The configuration is
successful.
(The indicator turns green
and makes a long beep.)
4. Configure the error
operation-triggered alarm
switch.
(0: enable; 1: disable).
6. Exit.
(The red light flashing and device
automatically exits the process
when the operation is completed.)
Note:
In the process of configure the error operation-triggered alarm switch, press 0 or 1 which is
verified automatically, the indicator turns green and makes a long beep when the authentication
is successful, the device automatically exits the process when the operation is completed, and the
indicator turns red and makes a long beep.
Configure Tamper Alarm
If this function is enabled, alarms are generated upon device disassembly.
Configure whether to enable the disassembly alarm.
1. Enter “* #”
system password
“#”
3. Configure whether to enable the
tamper alarm
(0: enable; 1: disable)
5. Exit.
(The red light flashing and device automatically
exits the process when the operation is
completed.)
4. The configuration is successful.
(The indicator turns green and makes a long beep.)
2. Press[7].
(The indicator turns green and
makes a long beep.)
Note:
In the process of configure whether to enable the tamper alarm, press 0 or 1 is automatically
verified, the indicator turns green and makes a long beep when the authentication is successful,
the device automatically exits the process when the operation is completed, and the indicator
turns red and makes a long beep.

2. Access Control Management
11
Configure Delay for the Door Status Sensor
DSen. Delay (Door Sensor Delay): indicates the delay in checking the door sensor after the door is
open. If door sensor state is inconsistent with the normal state set by the door sensor switch, an
alarm will be generated, and this period of time is regarded as the “door sensor delay”.
1. Enter “* #”
system password
“#”
2. Press[0].
(The indicator turns green and
makes a long beep.)
3. Press[4].
(The indicator turns green
and makes a long beep.)
5. The configuration is successful.
(The indicator turns green and
makes a long beep.)
4. Configure the delay.
(Range:1 to 254)
6. Exit.
(The indicator turns red and device automatically exits
the process when the operation is completed.)
Note:
1.In the process of configure the alarm delay, three-digit values are automatically verified. For
values with less than three digits, press # to enter the verification process. The indicator turns
green and makes a long beep when the authentication is successful, the device automatically
exits the process when the operation is completed, and the indicator turns red and makes a long
beep. If the values greater than 254 are considered as invalid.
2.When alarm is triggered, the alarm process as follow:
1) Firstly, the buzzer inside the device beep.
2) Secondly, after about 30 seconds, buzzer beep stopped, and external alarm set off.
3) On one hand, any valid user does the verification to stop alarm. On the other hand, if the
current door sensor is coordinated with the set one, the terminal stops to alarm.