Zte ZXHN H268A User manual

Page 1 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Welcome to your new ACN Premium Wi-Fi Modem
In this guide you will nd the steps to follow when setting up and installing your ACN Premium Wi-Fi Modem.
Set-up Check list
Important note (new ACN nbn™ services only): Before you begin setting up the modem, please ensure you have:
Received your ACN activation email or SMS
This will be sent to the email address or mobile phone number you provided at sign up. This email conrms that
your ACN nbn™ Broadband service is ready for set-up.
Located the socket for your main incoming telephone line
Your ACN nbn™ service will use your existing telephone line (or a new line if a previous line did not exist).
1
2
If this modem has been provided to you as part of an ACN nbn™ bundle you will need to ensure that you can position your
phone close to where you intend to install the modem as you will need to directly connect it to your phone.
Setting up your ACN nbn™ Broadband service
Now that you have reviewed the check list above, you can proceed with setting up your nbn™ Broadband service. It’s
important to follow the steps in the order indicated to ensure your new ACN nbn™ service functions correctly. Specically,
DO NOT plug the modem into a power socket until you are instructed to do so in Step 4.
Your ACN Premium Wi-Fi Modem pack contains the following items:
1 x Ethernet cable
2 x Telephone cables
1 x Premium Wi-Fi modem
1 x Power supply
1 x VDSL splitter
(not required)

Page 2 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Take one of the provided telephone cables and connect one end to the grey DSL port on the back of the Premium
Wi-Fi modem.
Step
1
Telephone cable
Wall socket
Connect the other end of the telephone cable to your main incoming telephone wall socket.
Step
2
Telephone cable
Wall socket
Connect the provided power supply to the back of the modem.
Step
3
Telephone cable
Wall socket
Plug the other end of the power supply into a power outlet and ensure the power outlet is switched on. Once your
power outlet is on, ensure the modem’s power button is pushed into the “ON” position. This can be found on the
side of the modem.
Step
4
Telephone cable
Power supply
Power outlet
Power supply

Page 3 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Allow 5 – 10 minutes for the modem to complete its conguration and setup process with the nbn™ network and
ACN auto-conguration server. During this time the LED lights on the front of the modem may ash on and o
intermittently.
Once everything has been connected correctly, the modem should show:
• Green light for the Power
• Green light for the Broadband to show that you are connected to the nbn™ network
• Green light for the internet to show that your modem has internet access
• Green light for the WLAN (Wireless LAN) to show that it is active and available
Step
5
Connecting to your nbn™ Broadband service
There are two options available to connect to the Internet via your new modem. Typically, connecting your devices directly
via Ethernet cable provides the best experience.
Option
1Connect wirelessly to your nbn™ Broadband service
1. Your modem comes with dual-band Wi-Fi, so you will nd two wireless network names (SSIDs) located on the label
on the back of your modem. To make it easy for you, the passwords for both SSIDs are the same and are also located
on the back of the modem.
• 2.4G WLAN SSID – typically this SSID will give better range and can penetrate walls better than the 5G SSID.
Look out for “ZTE_H268Axxxxxx” when searching on your device. Unless your neighbour has the same device,
you should only see yours.
• 5G WLAN SSID – typically used when you are in close proximity to the modem and require faster wireless
speeds. This frequency band is less prone to interference; however it is unable to penetrate walls as well as the
2.4G SSID. Look out for “ZTE_H268Axxxxxx_5G” when searching on your device. Unless your neighbour has
the same device, you should only see yours.
2. On your wireless device (e.g. smartphone, tablet, laptop) search for the WLAN SSID that you wish to connect to. If
you nd the SSID you are connected to is slow or has a low signal, we suggest you switch manually to the other
SSID.
Please note: Don’t be alarmed if you cannot see the 5G WLAN SSID on your device. Some devices are not
compatible with this frequency band, so
you may not see it. If this is the case, just
connect to the available option.
3. Input the WLAN Security password on your
device. You can nd this on the label on the
back of your modem as shown here: 2.4G SSID
5G SSID

Page 4 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Option
2Connect via Ethernet cable to your nbn™ Broadband Service
1. Connect one end of the yellow Ethernet cable provided to one of the yellow ports marked LAN1, LAN2, LAN3, LAN4.
2. Connect the other end of the Ethernet cable to the Ethernet/LAN port on your device
Ethernet cable
Device e.g. laptop/PC
Once you have completed your connection (via Wi-Fi or Direct cable) please conrm that the service is working correctly
by opening up your web browser application (e.g. Internet Explorer, Google Chrome, Firefox or Safari) and heading to your
favourite website.
Setting up your new ACN nbn™ Bundle Phone service
Now that you have conrmed your nbn™ Broadband service is working, you can start setting up your new bundled phone
service.
Take the 2nd telephone cable provided and plug one end into the green port marked “Phone 1” on the back of the
modem. Please note that the “Phone 2” port is disabled and will not work.
Conrm that your phone service is working correctly by making a call from your phone. If you are unable to hear a dial-
tone or cannot successfully make a phone call, please refer to the Troubleshooting section of this guide:
You should see the following lights solid or ashing green on your modem:
Step
1
Step
2
Phone cable

Page 5 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Setting up an existing ACN nbn™ Bundle Phone service
If you are an existing ACN nbn™ Bundle customer and have an ACN Phone Adaptor you have two options:
Connect your phone directly to your Premium Wi-Fi modem (recommended)
• go to your ACN MyAccount at www.acnpacic.com/myaccount and log in.
• select your bundled voice service and under the Plan Details section, follow the prompts to move your bundled
phone service over from your existing adaptor.
Connect your phone using your existing ACN Phone Adaptor
Unplug your ACN Phone Adaptor from your old modem’s ethernet port and reconnect it to one of the spare yellow
ethernet ports on the back of your new modem.
Phone cable Ethernet cable
Checking your phone service
Check that your phone service is working correctly by making a call from your phone connected to your existing ACN Phone
Adaptor. If you are unable to hear a dial-tone or cannot successfully make a phone call, please refer to the Troubleshooting
section of this guide.
Getting to know your phone’s feature list
To enable and disable phone features such as call forwarding, visit www.acnpacic.com/myaccount. For more information
on these features, please refer to our Digital Phone Feature List and Star Codes found at www.acnpacic.com/wp-content/
uploads/2015/09/MKT-2368-VoIP-Feature-list.pdf
Getting to know your modem
For more information on your new Premium Wi-Fi modem please refer to the ZXHN H268A Home Gateway User Manual in your
modem box.
Please note, your modem runs a specic ACN rmware version and certain features and ports have been disabled including
the USB and Phone 2 port.
Optimising your broadband experience
NBN Co. provide a great interactive tool enabling you to get the most out of your connection - visit www.nbnco.com.au/learn-
about-the-nbn/in-home-optimisation.html for more information.
Option
1
Option
2
ACN Phone Adaptor

Page 6 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Troubleshooting
If you have followed the setup instructions in this User Guide and attempted all the troubleshooting steps but still cannot get your
ACN nbn™ service working, please contact ACN Technical Support on 1300 881 778. Before contacting Technical Support, please
have your account number and order number handy and be prepared to outline all the steps attempted to activate this service.
Our website provides more information on our Technical Support operating hours and contact methods.
YES
YES
YES
YES
Check that you are connecting to the correct
Wi-Fi network (SSID) and that the password
you are entering is correct.
YES
NO
NO
YES
YES
Is the Power light on the front of your modem
GREEN?
Check that the power is switched on
at the power outlet and on the side
of the modem.
Are the Broadband and Internet
lights solid GREEN?
Is the WLAN light on the front of the
modem GREEN?Is the Phone light GREEN?
Check that your phone
is plugged into port
labelled “Phone1” on
the back of your
modem.
Is it working now?
NO
Great we hope
you enjoy your
ACN service
NO
Ensure you have received your ACN
activation email or SMS. Ensure you
have followed the steps in this
guide. Confirm that all cables are
firmly plugged in, and reboot the
modem and wait 5 mins.
Are you having problems connecting
to Wi-Fi?
Please contact
ACN Customer
Support
You may have
mistakenly pressed
the WLAN button
on the back of the
modem. Press it
again and confirm
the WLAN light
illuminates GREEN.
If you are an existing
nbn™ bundle customer
with an ACN Phone
Adaptor ensure you
have carried out Option
1 or 2 on page 5 of this
user guide.
NO
NO
YES
NO Are you having problems connecting
to the internet?
Are you having problems with your
phone?
Check your device
network settings
and remove any
manually set IP
address and ensure
your device is set
to obtain an IP
address
automatically.
Reboot your device
and recheck.
Troubleshooting Tips

Page 7 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Logins and Passwords
The table below outlines the required username and password format for your Internet connection and Online Tools.
Service Username Password What is it used for Example
My Account Your MyAccount
username is your 9 digit
ACN Customer ID. This
will be sent to you in your
ACN Order Conrmation
email
This is an automatically
generated password and
will be sent to you as
part of your ACN Order
Conrmation email
Your MyAccount
username and password
enables you to login to
MyAccount - (ACN Self
Help Portal) to manage
your service.
Username: 100000000
Password: 8 character password
Wi-Fi – 2.4G Your Wi-Fi username is
the WLAN SSID (2.4G)
which is on the label on
the back of your modem
Your Wi-Fi password is the
Wireless password which
is on the label on the back
of your modem
To connect wireless
devices to your
Broadband connection
over the 2.4GHz
frequency band
Wi-Fi Username:
ZTE_H268Axxxxxx Wi-Fi
Password: 8 random characters
Wi-Fi – 5G Your Wi-Fi username is
the WLAN SSID (5G) which
is on the label on the back
of your modem
Your Wi-Fi password is the
Wireless password which
is on the label on the back
of your modem
To connect wireless
devices to your
Broadband connection
over the 5GHz frequency
band
Wi-Fi Username:
ZTE_H268Axxxxxx_5G Wi-Fi
Password: 8 random characters
For further information about pricing, other services available from ACN, the ACN Opportunity or becoming an ACN
Independent Business Owner (IBO), please visit www.acnpacic.com
For further information regarding features and technical support visit www.acnpacic.com/knowledge-base
Dead-On-Arrival (DOA) and Early Life Failure (ELF)
We will arrange to replace your ACN Premium Wi-Fi Modem
(“Product”) if it fails within 14 days from the date of purchase. This
period is kown as the Dead on Arrival/Early Life Failure (“DOA/ELF”)
period. Please refer to the Warranty Claims section to learn how to
make a claim in these circumstances. If the Product fails outside the
DOA/ELF period, please also refer to the Warranty section of this
guide.
Warranty
Subject to the conditions of this limited warranty (“Warranty”),
ACN warrants your Premium Wi-Fi Modem (“Product”) to be free
from defects in design, materials and workmanship at the time of
its original purchase by you. The Warranty is valid for a period of 24
months (“Warranty Period”) from the original date of purchase of the
Product.
If during the Warranty Period, this Product fails to operate under
normal use and service, due to defects in design, materials or
workmanship, ACN will either repair or replace, at our option, the
Product in accordance with the conditions stipulated herein.
ACN reserves the right to charge a handling fee if a returned Product
is found to not be underWarranty according to the conditions below.
Conditions
This Warranty does not cover mechanical damage caused by misuse,
abuse, impact or accident or damage caused to the Product or
damagecausedby liquids,lightning, powersurges(ACNrecommends
you obtain surge protection for your electricity supply), theft, or heat
damage sustained from the stacking of electrical equipment on or in
close proximity to the Product.
This Warranty does not cover you changing your mind about
purchasing the Product. The Warranty is not transferable and
does not cover any ACN services nor does the Warranty Period
recommence upon receipt of any replacement unit sent to you by
ACN. If you hack the rmware or software installed with the Product
or if you tamper with security seals or remove any service covers on
the equipment ACN will consider this Warranty voided. The Warranty
does not cover any computer viruses obtained from your use of the
Product or any ACN services. This Warranty does not cover Product
failures which have been caused by use of accessories or other
peripheral devices which are not ACN branded original accessories
intended for use with this Product.
Equipment models may change over the course of this Warranty.
It may be necessary for the replacement unit to be a refurbished
unit, a dierent model, and/or from a dierent manufacturer. Goods
presented for repair may be replaced by refurbished goods of the
same type rather than being repaired. Refurbished parts may be used
to repair the goods. ACN conrms that any replacement Product sent
to you will be of merchantable quality and functionally similar to the
original Product supplied.

Page 8 of 8
User Guide
ACN Premium Wi-Fi Modem
©2018 ACN Inc. All rights reserved ACN Pacic Pty Ltd ABN 85 108 535 708 www.acnpacic.com
MKTG-242 - Home Gateway ZXHN H268A Premium Wi-Fi Modem FTTN/B - 13.11.2018
Warranty Claims
Should your Product fail within the DOA/ELF Period or the
Warranty Period you will need to contact ACN’s Customer Service
Team on 1300 881 778 to describe the defect. ACN will then
issue you with a prepaid return courier satchel for you to return
the device for testing purposes. ACN will not be liable for any
expenses you incur in relation to any DOA/ELF or Warranty claim.
Please note that some of your personal settings, content and
other information and stored data may be lost when the Product
is repaired or replaced. Due to applicable law, other regulation or
technical restrictions, ACN will not make a back-up copy of your
information.
ACN does not take responsibility for any lost information of any
kind and will not reimburse you for such loss. You should always
make back-up copies of all the information stored on the Product
before handing it in for repair or replacement.
You will need to comply with any other return procedures
stipulated by ACN as published or explained at the time of the
claim. If a defect exists and a valid claim under the Warranty is
received by ACN after the rst 15 days following the expiry of
the Warranty Period, ACN is entitled to charge for any reasonable
shipping and handling costs made in connection with the repair
or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with
guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the
goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure. Nothing
contained in this Warranty shall be read or applied so as to exclude, restrict
or modify the application of applicable provisions of Australian Consumer
Law, including Consumer entitlements described in the Competition and
Consumer Act (as amended), or any relevant State or Territory statute which
by law cannot be excluded, restricted or modied.
To the extent that any such statute permits ACN to limit our liabilities to
compensate or indemnify you or any other person for breach of an implied
guarantee, condition or warranty, our respective liabilities for such breach
shall be limited to, at our option: (a) the replacement of the Product or the
supply of an equivalent Product or payment of the cost of replacing the
Product or acquiring an equivalent Product; or (b) the repair of the Product
or payment of the cost of having the Product repaired.
Standard Form of Agreement
Important Customer Information: Your Rights and Obligations.
For the complete terms and conditions which apply to the supply of the
Product and ACN services, and which set out your rights and obligations,
please refer to ACN’s Standard Form of Agreement (SFOA), available on our
website: www.acnpacic.com
Further Information
For the latest rate plans, products and services visit:
www.acnpacic.com
For further information about pricing, other services available from ACN,
the ACN Opportunity or becoming an ACN Independent Business Owner
(IBO), please visit www.acnpacic.com