Zte ZXHN H298Q User manual

ZXHN H298Q
Home Gateway
User Manual

ZXHN H298Q
Home Gateway
User Manual
Manual No:
Edition Time:
LEGAL INFORMATION
Copyright © 2021 ZTECORPORATION.
The contents of this document are protected by copyright laws and in-
ternational treaties. Any reproduction or distribution of this document or
any portion of this document, in any form by any means, without the prior
written consent of ZTE CORPORATION is prohibited. Additionally, the
contents of this document are protected by contractual confidentiality obli-
gations.
All company, brand and product names are trade or service marks, or
registered trade or service marks, of ZTE CORPORATION or of their re-
spective owners.
This document is provided “as is”, and all express, implied, or statutory
warranties,representationsorconditionsaredisclaimed,includingwithout
limitation any implied warranty of merchantability, fitness for a particular
purpose, title or non-infringement. ZTE CORPORATION and its licensors
shall not be liable for damages resulting from the use of or reliance on the
information contained herein.
ZTE CORPORATION or its licensors may have current or pending intel-
lectual property rights or applications covering the subject matter of this
document. Except as expressly provided in any written license between
ZTE CORPORATION and its licensee, the user of this document shall not

acquire any license to the subject matterherein.
ZTE CORPORATION reserves the right to upgrade or make technical
change to this product without furthernotice.
Users may visit ZTE technical support website http://support.zte.com.cn
to inquire relatedinformation.
TheultimaterighttointerpretthisproductresidesinZTECORPORATION.

1 Safety Precautions
Before using the device, read the following safety precautions. ZTE bears no
liability to the consequences incurred by violation of the safetyinstructions.
Usage Cautions
 Read all the safety cautions carefully before using the device.
 Only use the accessories included in the package, such as power supply
adapter.
 Do not extend the power cord, otherwise the device will not work.
 The power supply voltage must meet the requirements of the device input
voltage (The voltage fluctuation range is less than 10%).
 Keep the power plug clean and dry to prevent any risk of electric shock or
other dangers.
 Disconnect all the cables during a lightning storm to prevent the device from
damage.
 Power off and unplug the power plug when the device is not in use for a long
time.
 Do not attempt to open the covers of the device. It is dangerous to do so
when the device is powered ON.
 Power off and stop using the device under the conditions such as, abnormal
sound, smoke, and strange smell. Contact the service provider for mainte-
nance if the device is faulty.
Environment Requirements
 Ensure proper ventilation to the device. Place the device away from direct
sunlight.
 Keep the device ventilated and dry. Never spill any liquid on the device.
 Do not place any object on the device to prevent any deformation or damage
to the device.
 Do not place the device near any source of heat or water.
 Keep the device away from any household appliances with strong magnetic
or electric fields, such as microwave oven and refrigerator.
Cleaning Requirements
 Before cleaning, power off the device, and unplug all the cables connected
to the device, such as power cable, optical fiber, and Ethernetcable.

 Do not use any liquid or spray to clean the device. Use a soft dry cloth.
Environment Protection
 Do not dispose the device or battery improperly.
 Observe the local regulations about the equipment disposal ortreatment.
Environmental Information
The equipment you purchased has required the extraction and use of natural
resources for its production. It may contain substances that are hazardous to
people’s health and to the environment. Toavoid putting such substances into
our environment and to reduce pressure on our natural resources, we ask that
you reuse or recycle your end-of-life equipment by using an accredited elec-
tronics take-back system.
The symbols below indicate that this product should be reused or recycled and
not simply discarded. Please locate and use an appropriate reuse and recycling
site.
If you need more information on collection, reuse and recycling systems, con-
tact your local or regional waste administration. You may also contact your
equipment provider for more information on the environmental performances of
these products.
2 Product Specifications
The ZXHN H298Q is an advanced home gateway with VoIP that supports
2033Mbps Dual-band concurrent 11ac Wi-Fi. It provides High Speed Internet,
IPTV and Voice over IP services through GE uplink. Those services are
delivered by the gateway on your home network to the PCs, STBs, phones,

gaming devices and so on via the integrated interfaces: Ethernet, Wi-Fi, FXS
ports.
Technical Specifications
Dimension
221 mm (L) × 186 mm (W) × 89 mm (H)
Power adapter
Input: AC 100 V –240 V, 50 Hz/60 Hz
Output: DC 12.0 V, 2.0A
Environment Requirements
Operation temperature
0 °C –40 °C (32 °F –104 °F)
Operation humidity
5% –95% (non-condensing)
please use the power adapter provided by themanufacturer.
3 Hardware Description
Front panel
Figure 3-1 shows the front panel of the ZXHN H298Q, and Figure 3-2 shows
the indicators.

Figure 3-1 The Front Panel
Figure 3-2 The indicators
Indicator
Status
Description
Power
Off
Power off or the power supply is notconnected.
Green
Power on.

Broadband
Off
The equipment is not powered on or the WAN port
is disabled.
On
The link is activated.

Indicator
Status
Description
Internet
Off
No detected data.The ZXHN H298Q is poweredoff.
Flashing green
Currently in data transmission.
Solid green
The WAN connection is online.
The device has a WAN IP address from IPCP,
DHCP or statically configured. LED remains green
in the case of disconnection due to idle timeout
when PPP dial-on-demand is enabled. Green LED
indicates that the routing connection state isup.
Solid red
The WAN connection is dialing up or fails to get
online.
Device attempted to become IP connected and
failed (no DHCP response, no PPPoE response,
PPP authentication failed, no IP address from IPCP,
etc).
2.4GHz
Off
2.4GHz WLAN RF switch is off.
Flashing green
Currently in data transmission. Flashing frequency
indicates 2.4GHz Wi-Fi network traffic.
On
2.4GHz WLAN RF switch is on.
5GHz
Off
5GHz WLAN RF switch is off.
Flashing green
Currently in data transmission. Flashing frequency
indicates 5GHz Wi-Fi network traffic.
On
5GHz WLAN RF switch is on.
WPS
Off
No WPS access or the WPS access of theterminal
exceeds 5 minutes.
Slow Flashing
green
WLAN terminal is in WPS accessing process.
Fast Flashing
green
The WPS accessing of the WLAN terminal is Faulty.
Fast OverLap
Flashes
Session Overlap Detected.
On
WPS function is on.

Phone1
Phone2
Off
Has not been registered to the VoIPnetwork.
Flashing green
Indicateswhenthe associatedtelephoneis off-hook.
On
Has been registered to the VoIP network.

Indicator
Status
Description
USB
Off
No device connected to the USB port.
Flashing green
Currently in data transmission.
On
The USB device is connected.
Side panel
Figure 3-3 shows the interfaces on the side panel of the ZXHNH298Q.
Figure 3-3 The Side Panel
Interface
Function
USB
USB2.0 host port, used for the USB storage device,
printer or 3G/LTE Dongle connection.

Rear panel
Figure 3-4 shows the interfaces and buttons on the rear panel of the ZXHN
H298Q.

Figure 3-4 The Rear Panel
Interface/Button
Function
On/Off
Power switch, to power on or power off thedevice.
Power
Power supply port, It is connected to the power adapter.
WPS
WPS Push Button.
Reset
During power ON period, hold on this button for more
than 5 seconds to reset the current settings to the
factory default setting, and then the system restarts
automatically.
WLAN
WLAN switch , to turn on / off the WLAN.

Phone1
Phone2
RJ-11 port, it is used to connect to the analog telephone.
LAN1-LAN4
RJ-45 port, it is used to connect the modem to computer
, STB or other network devices.
WAN
RJ-45 port, it is used to connect to the uplink Ethernet
access network.

4 Hardware Connection
Figure 4-1 shows the devices that are connected to interfaces of the ZXHN
H298Q.
Figure 4-1 Cable Connection
After the devices are connected to the ZXHN H298Q device, press the power
button. When the corresponding indicators on the front panel are On, you can
enjoy various services provided by the service provider.
The factors affecting the wireless network coverage range include the location
of the product, distance between the product and a wireless terminal, number of
obstacles, obstacle material and density, and interference source. It is recom-
mended that you place the product in accordance with the following principles
to maximize the strength of wireless signals.
 The product should be far away from the objects affecting wireless signal
propagation, for example, an object with a high reflectivity such as a metallic
object or a mirror.
 The product should be far away from an electrical appliance with a strong
magnetic or electric field, for example, a microwave oven, a refrigerator, a

wireless router, a cordless phone, or a Bluetooth product.
 The product should be installed on the same floor as the appliedarea.
 Donotputother objects ontheproduct. Trytoreduce thenumberofobstacles
between the product and a wireless terminal.
 Horizontally place the product in the middle of the applied area and do not
put it in a corner.
 Do not place the product at a high position while it is placed horizontally. The
recommended height is 1.2 to 1.5 meters.

5 Troubleshooting
The Power indicator on the front panel is off after the power button ispressed.
 Power switch does not turn on.
 The power adapter is not correctly connected to the device. Be sure to user
the power adapter supplied with the device.
The Broadband indicator on the front panel is off after the device is poweredon.
 The WAN link is not established.
 The Ethernet cable is not correctly connected to the WANinterface.
 Please contact the service provider for help.
Unabled to connect to the network..
 Check that the Ethernet cable is correctly conneted to the WAN interface and
the Ethernet cable is correctly connected to the LAN interface.
 Check that the WAN indicator on the front panel is on and the Internet indi-
cator on the front panel is solid green or flashing green.
Restore the factory default settings.
After the power is on, use a needle to press the Reset button for over 5 seconds
to restore the default factory setting.
6 FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.

 Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20cm between the radiator and any part of your
body.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
The user is cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void the user's authority to
operate the equipment.
ISED Warning Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the following two conditions:
1. This device may not cause interference.
2. This device must accept any interference, including interference that may
cause undesired operation of the device.
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est
conforme aux CNR d’Innovation, Sciences et Développement économique
Canada applicables aux appareils radio exempts de licence. L’exploitation est
autorisée aux deux conditions suivantes :
1. L’appareil ne doit pas produire de brouillage;
2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Caution!

The device for operation in the band 5150–5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems
Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux.
This equipment complies with ISED RSS-102 radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20cm between the radiator and any part of
your body. Pour se conformer aux exigences de conformité CNR 102 RF
exposition, une distance de séparation d'au moins 20 cm doit être maintenue
entre l'antenne de cet appareil ettoutes les personnes.