Zte ZXHN H196Q User manual

ZXHN H196Q
Home Gateway
User Manual

ZXHN H196Q
Home
gateway
User Manual
Manual No:
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LEGAL INFORMATION
Copyright © 2021 ZTECORPORATION.
The contents of this document are protected by copyright laws and
international treaties. Any reproduction or distribution of thisdocument
or any portion of this document, in any form by any means, without
the prior written consent of ZTE CORPORATION is prohibited.
Additionally, the contents of this document are protected by contractual
obligations.
All company, brand and product names are trade or service marks, or
registered trade or service marks, of ZTE CORPORATION or of their
respective owners.
This document is provided “as is”, and all express, implied, or statutory
warranties, representations or conditions are disclaimed, including
without limitation any implied warranty of merchantability, for

a particular purpose, title or non-infringement. ZTE CORPORATION
and its licensors shall not be liable for damages resulting from the use
of or reliance on the information containedherein.
ZTE CORPORATION or its licensors may have current or pending
intellectual property rights or applications covering the subject matter
of this document. Except as expressly provided in any written license
between ZTE CORPORATION and its licensee, the user of this
document shall not acquire any license to the subject matterherein.
ZTE CORPORATION reserves the right to upgrade or make technical
change to this product without furthernotice.
Users may visit ZTE technical support website http://sup-
port.zte.com.cn to inquire relatedinformation.
The ultimate right to interpret this product resides in ZTE CORPO-
RATION.

1 Safety Precautions
Before using the device, read the following safety precautions. ZTE bears no
liability to the consequences incurred by violation of the safetyinstructions.
Usage Cautions
 Read all the safety cautions carefully before using the device.
 Only use the accessories included in the package, such as power supply
adapter and battery.
 Do not extend the power cord, otherwise the device will not work.
 The power supply voltage must meet the requirements of the device input
voltage (The voltage fluctuation range is less than 10%).
 Keep the power plug clean and dry to prevent any risk of electric shock or
other dangers.
 Disconnect all the cables during a lightning storm to prevent the device from
damage.
 Power off and unplug the power plug when the device is not in use for a long
time.
 Do not attempt to open the covers of the device. It is dangerous to do so
when the device is powered ON.
 Power off and stop using the device under the conditions such as, abnormal
sound, smoke, and strange smell. Contact the service provider for mainte-

nance if the device is faulty.
Environment Requirements
 Ensure proper ventilation to the device. Place the device away from direct
sunlight.
 Keep the device ventilated and dry. Never spill any liquid on the device.
 Donot place anyobject on thedevice to prevent anydeformationor damage
to the device.
 Do not place the device near any source of heat or water.
 Keep the device away from any household appliances with strong magnetic
or electric fields, such as microwave oven and refrigerator.

Cleaning Requirements
 Before cleaning, power off the device, and unplug all the cables connected
to the device, such as power cable, optical fiber, and Ethernetcable.
 Do not use any liquid or spray to clean the device. Use a soft dry cloth.
Environment Protection
 Do not dispose the device or battery improperly.
 Observe the local regulations about the equipment disposal ortreatment.
Environmental Information
The equipment you purchased has required the extraction and use of natural
resources for its production. It may contain substances that are hazardous
to people’s health and to the environment. To avoid putting such substances
into our environment and to reduce pressure on our natural resources, we ask
that you reuse or recycle your end-of-life equipment by using an accredited
electronics take-back system.
The symbols below indicate that this product should be reused or recycled
and not simply discarded. Please locate and use an appropriate reuse and
recycling site.
If you need more information on collection, reuse and recycling systems, con-
tact your local or regional waste administration. You may also contact your
equipment provider for more information on the environmental performances
of these products.

2 Overview
The ZXHN H196Q is an advanced router that supports dual-band concurrent
11ac Wi-Fi. It provides High Speed Internet, IPTV services through the GE
uplink. Those services are delivered by the gateway on your home network
to the PCs, STBs, gaming devices and so on via the integrated interfaces:
Ethernet, Wi-Fi.
It supports the following features:
 Gigabit Ethernet WAN Uplink
The ZXHN H196Q can provide Internet access through Gigabit Ethernet
WAN connection. So it is possible for ZXHN H196Q to provide Internet ac-
cess choices to suit various broadband access network.
 GE LAN Ports
The ZXHN H196Q is equipped with 2 Gigabit Ethernet LAN interfaces which
provides higher bandwidth and speed for networking and makes the device
more future-proof.
 Dual Band Concurrent Wi-Fi
The ZXHN H196Q supports Dual-Band concurrent Wi-Fi up to
300Mbps(802.11n 2x2 @ 2.4GHz) and 1.7Gbps(802.11ac 4x4 @5GHz).
Wi-Fi is a key feature for the end users to build up a home network without
any cabling in the house or in the office.
 IPv4 / IPv6 Dual Stack
The ZXHN H196Q supports IPv4 / IPv6 dual stack mechanism for IPv6 net-

work migration.
 Remote management
The ZXHN H196Q supports TR-069, including TR-098 data model. It is
convenient for operators to facilitate the large-scale deployment and main-
tenance by zero-touch provisioning.
2.1 Product Specifications
Technical Specifications
Dimension
110.5mm (L) × 110mm (W) ×100.7mm(H)
Power adapter
Input: AC 100 V –240 V,50 Hz/60 Hz
Output: DC 12.0 V,1.5 A
Environment Requirements
Operation temperature
0 °C –40 °C (32 °F –104 °F)
Operation humidity
5% –95% (non-condensing)
2.2 Package Check
After unpacking the ZXHN H196Q product, check that the following items are
complete.

Name
Quantity
ZXHN H196Q
1
Power adapter
1
RJ-45 Ethernet cable
1
User manual
1
The list is only for reference. The actual contents may vary from the list.
If any item is found to be wrong, missing, or damaged, contact your service
provider. Keep the package and all the items in good condition if you want to
replace the product.
3 Installation Preparation
3.1 Hardware Description
Front panel
Figure 3-1 shows the front panel of the ZXHN H196Q.

Figure 3-1 The Front Panel
Indicator
Color
Status
Definition
Red
Solid
The device is being started or the device is
abnormal.

Flashing
The uplink connection is failured, or failure
to configure synchronization in the Extender
mode.
Green
Solid
The uplink connection is normal.
Flashing
The WPS negotiation connection is being
implemented.
Blue
Solid
In the Extender mode, the wireless uplink
signal is strong, or the connection is successful
and the configuration synchronization is
successful in the Extender mode.
Flashing
In the Extender mode, the wireless uplink
signal is weak.
Red
and
purple
Flashing
Flashing red, green, and blue at the same time.
The device is upgrading software.
Rear panel
Figure 3-2 shows the interfaces and buttons on the back panel of the ZXHN
H196Q.

Figure 3-2 The Rear Panel
Interface/Button
Function
Power
Power supply port, it is connected to the power
adapter.

Reset
During power ON period, hold on this button for more
than 5 seconds to reset the current settings to the
factory default setting, and then the system restarts
automatically.
WAN
RJ-45 port, it is used to to connect to the uplink
access network.
LAN1/LAN2
RJ-45 port, it is used to connect the modem to
computer , STB or other network devices.

Interface/Button
Function
USB
Standard USB interface, connected to a USB
storage device for file sharing, fast backup, and data
restoration.
WPS*
WPS Push Button, press this button to enable or
disable the WPS function.
• *The WPS button is located in the front of the device, but there is nomark.
3.2 Hardware Connection
Figure 3-3 shows the devices that are connected to interfaces of the ZXHN
H196Q.
Figure 3-3 Cable Connection

The factors affecting the wireless network coverage range include the location
of the product, distance between the product and a wireless terminal, num-
ber of obstacles, obstacle material and density, and interference source. It
is recommended that you place the product in accordance with the following
principles to maximize the strength of wireless signals.
 The product should be far away from the objects affecting wireless signal
propagation, for example, an object with a high reflectivity such as a metallic
object or a mirror.
 The product should be far away from an electrical appliance with a strong
magnetic or electric field, for example, a microwave oven, a refrigerator, a
wireless router, a cordless phone, or a Bluetooth product.

 The product should be installed on the same floor as the appliedarea.
 Do not put other objects on the product. Try to reduce the number of obsta-
cles between the product and a wireless terminal.
 Horizontally place the product in the middle of the applied area and do not
put it in a corner.
 Donot placethe productat ahigh positionwhileit isplaced horizontally. The
recommended height is 1.2 to 1.5 meters.
4 Troubleshooting
The green indicator on the front panel is off after the device is
powered on.
 The wireless network is not enabled and checking the configuration of wire-
less network .
 The indicator function is disabled.
 The uplink signal is weak in the Extender mode and checking the uplink
connection
The red indicator on the front panel is flashing after the device
is powered on.
 The WAN link is not established.
 The Ethernet cable is not correctly connected to the WANinterface.
 Please contact the service provider for help.
Unable to connect to the network.
 Check that the Ethernet cable is correctly connected to the WAN interface

and the Ethernet cable is correctly connected to the LAN interface.
 Check the indicator on the front panel is solid red or flashingred.
Restore the factory default settings.
After the power is on, use a needle to press the button for over 5 seconds to
restore the default factory settings.
5 FCC Statement
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or
more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and receiver.
 Connect the equipment into an outlet on a circuit different from that to

which the receiver is connected.
 Consult the dealer or an experienced radio/TV technician for help.
FCC RF Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated
with a minimum distance of 20cm between the radiator and any part of your
body.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference
that may cause undesired operation.
The device for operation in the band 5150–5250 MHz is only for indoor use to
reduce the potential for harmful interference to co-channel mobile satellite
systems
Les dispositifs fonctionnant dans la bande de 5 150 à 5 250 MHz sont réservés
uniquement pour une utilisation à l’intérieur afin de réduire les risques de

brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes
canaux.
This equipment complies with ISED RSS-102 radiation exposure limits set forth
for an uncontrolled environment. This equipment should be installed and
operated with a minimum distance of 20cm between the radiator and any part of
your body. Pour se conformer aux exigences de conformité CNR 102 RF
exposition, une distance de séparation d'au moins 20 cm doit être maintenue
entre l'antenne de cet appareil ettoutes les personnes.
The user is cautioned that changes or modifications not expressly approved
by the party responsible for compliance could void the user's authority to
operate the equipment.
ISED Warning Statement
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic Development Canada’s licence-
exempt RSS(s). Operation is subject to the following two conditions:
Caution!