Alcatel-Lucent 8028s Premium User manual

8028s Premium DeskPhone
8018 DeskPhone
SIP Business
User Manual
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Introduction
Thank you for choosing an ALE International phone.
This model offers enhanced ergonomical features for more effective communication.
This document describes the services offered by the following sets connected to an OmniPCX Enterprise
system in SIP Business mode
•Alcatel-Lucent 8028s Premium DeskPhone (8028s).
•Alcatel-Lucent 8018 DeskPhone (8018).
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized. This icon describes a
succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
Some features depend on the type of the set.
8028s
8018
IP Phone
Monochrome screen
Two-port Gigabit Ethernet switch with Power Over Ethernet support
Audio services (hands-free, handset and headset)
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.

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1 GETTING TO KNOW YOUR TELEPHONE 5
8028S PREMIUM DESKPHONE 5
8018 DESKPHONE 6
PERMANENT FEATURES KEYS 8
HOMEPAGE SCREEN 9
NAVIGATION 9
CALL ICONS 10
KEYBOARD 10
DESCRIPTION OF THE CONNECTORS 12
INSTALL A COMFORT WIRED HANDSET 12
2 CONTACTS MANAGEMENT 13
LOCAL DIRECTORY 13
CONTACT CARD 14
3 USING YOUR TELEPHONE 15
INFORMATION ABOUT THE PHONE 15
MANAGE THE CALL LOG 15
CALLING BY NUMBER 16
CALLING BY NAME 17
CALL FROM CALL LOG 17
MAKE A CALL USING YOUR LIST OF CONTACTS 17
RECEIVING A CALL 18
SWITCHING BETWEEN AUDIO MODES 18
ACTIVATING THE LOUDSPEAKER DURING A CONVERSATION (HANDSET LIFTED)LOUDSPEAKER. 19
REDIALING 19
SENDING DTMF SIGNALS 19
MUTE,SO THAT YOUR CONTACT CANNOT HEAR YOU 19
4 DURING A CONVERSATION 20
MAKING A SECOND CALL DURING A CONVERSATION 20
ANSWERING A SECOND CALL DURING A CONVERSATION 20
TO CANCEL YOUR SECOND CALL AND RECOVER THE FIRST 20
PLACING A CALL ON HOLD (HOLD) 21
SWITCHING BETWEEN CALLS (BROKER CALL) 21
TRANSFERRING A CALL 21
THREE-WAY CONFERENCE WITH INTERNAL AND/OR EXTERNAL CONTACTS (CONFERENCE) 22
HIDE YOUR PHONE NUMBER 22
5 KEEP IN TOUCH 23
DO NOT DISTURB 23
FORWARDING TO A NUMBER OR VOICEMAIL 23
LISTEN TO YOUR VOICEMAIL 24

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6 PROGRAMMING YOUR TELEPHONE 25
ADJUSTING THE AUDIO FUNCTIONS 25
ADJUST RINGER VOLUME WHILE A CALL ARRIVES 26
CONFIGURING THE WELCOME PAGE 26
SELECTING LANGUAGE 26
ADJUSTING THE CONTRAST OF THE DISPLAY 26
ADJUSTING THE BRIGHTNESS OF THE DESKPHONE (8028S PREMIUM DESKPHONE) 26
PROGRAMMING DIRECT CALL KEYS 27
INSTALL A JACK ACCESSORY (HEADSET,HANDS-FREE,LOUDSPEAKER)
(8028S PREMIUM DESKPHONE) 27
INSTALL A USB ACCESSORY (HEADSET,HANDSFREE,LOUDSPEAKER) 28
MANAGE CONNECTED DEVICES (8028S PREMIUM DESKPHONE) 28
CONTACTING YOUR ADMINISTRATOR (TECHNICAL SUPPORT) 29
7 GUARANTEE AND CLAUSES 30
SAFETY INSTRUCTIONS 30
REGULATORY STATEMENTS 31
The information presented is subject to change without notice. ALE International assumes no
responsibility for inaccuracies contained herein. Copyright© ALE International 2017.

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1 Getting to know your telephone
8028s Premium DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8028s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
provides high audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
1.1.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
1.1.2 Main screen
Date and time
Display the page by selecting
the corresponding tab.
The homepage shows the
history of all your
conversations.
1.1.3 Call management screen
Incoming call icon, Call
in progress, Call on hold,
…
Incoming call and
conversation
presentation screen
Soft keys: actions
available depending on
the call status (when
presentation screen is
not displayed)

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1.1.4 Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch (1).
•Remove the apper label in the same way (2).
•Update or replace the paper label.
Inserting the phone label
•Position the phone label, left side first, making sure it is placed correctly
behind the notches (a,b,c,d).
•Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
8018 DeskPhone
This phone is part of the IP phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8018 DeskPhone provides 4 programmable
keys as a smart add-on module, for a quick access to your favorite contacts or features. It provides high
audio fidelity for telephone calls either in hands-free mode or using the comfort handset.
1.2.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome screen.
3
6 dedicated functions keys.
4
3 preprogrammed keys with Led and paper icon: Alpha-
numeric key, F1, F2.
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
USB connector for headset.
9
Stable foot
10
Loudspeaker.
Your phone has 4 programmable keys with led and paper label. These keys are use to program a direct
call. You can use the paper to describe the key.
a
b
c
d

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1.2.2 Main screen
Date and time
Display the page by selecting
the corresponding tab.
The homepage shows the
history of all your
conversations.
1.2.3 Call management screen
Incoming call icon, Call
in progress, Call on hold,
…
Incoming call and
conversation
presentation screen
Soft keys: actions
available depending on
the call status (when
presentation screen is
not displayed)
1.2.4 Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch and slide it up to take it out of its
housing.
•Remove the apper label in the same way.
•Update or replace the paper label.
Inserting the phone label
•Insert the paper label from the top end, making sure it is placed
correctly behind the notches.
•Put the protective cover back in the same way.
1.2.5 Function keys and programmable keys
The 8018 DeskPhone uses 3 preprogrammed keys to access some features. In this case,
the icon of the feature is printed on the paper. Use the feature by pressing the
corresponding key. When activated, the LED corresponding to the key remains lit up. Press
the corresponding key to deactivate it.
•123<>abc Alpha-numerical keypad
Use this key to switch between alphabetic keyboard and numeric keyboard.
•Programmable keys (F1 and F2 keys). A service or a direct call can be associated to these
keys.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.

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Permanent features keys
They are located just above the loudspeaker.
•Mute and interphony key.
During a call, press this key to stop your contact from hearing you. When idle, press this
key to switch the phone to interphony mode. When you receive a call, the phone hooks off
automatically and you go straight into hands-free mode. When activated, this key is lit
blue.
•Turn down the volume (ringing or call state).
•Decrease the brightness (idle state).
•Decrease the contrast (idle state).
•Turn up the volume (ringing or call state).
•Increase the brightness (idle state).
•Increase the contrast (idle state).
•Pressing this key answers an incoming call in hands-free mode (when activated, the key is
lit blue). When a call is in progress, pressing this key switches from hands-free mode to
headset or handset mode.
•Line keys.
•Programmable keys (F1 and F2 keys).Lit when the function associated with the key is
activated. A service or a direct call can be associated to these keys.
•Last number redial.
For the 8018 DeskPhone, the redial key is associated with the Off-hook key when the
phone is in idle state: .
•Information about the user: lastname, firstname, phone number,...
•123<>abc For the 8018 DeskPhone, information about the user is displayed by long
pressing on the alpha-numeric key.
•Access the voice mail
The message key flashes when you have received a new voicemail

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Homepage screen
The homepage is the default page displayed on your phone. By default, the homepage shows the history
of all your conversations, but you can choose to display an another page in the settings of the phone.
Use the right navigation key to navigate in the title bar.
Access to the calls log.
Access the forwarding configuration.
Access the local directory.
Access the voicemail. The number of new voice messages is displayed. The number of new
voice messages is displayed.
Access the settings.
Search for a contact in the Company's directory.
Navigation
OK key:
•Short press
Use this key to validate your choices and options while programming or configuring.
•In idle state
Used to access features for managing the call log such as delete a log, delete all logs,
display missed calls only and acknowledge missed calls.
Left-right navigator:
Used to move from one page to another and display information about current calls (call in
progress, calls on hold, incoming call).
Right navigator:
Used to access features for configuring the phone or managing calls.
Up-down navigator:
When information extends over more than one page, use the down navigation key to
display the next page. Use the up navigation key to display the previous page.
Back/Exit key:
Use this key to go back to the previous step.
Use this key to delete one number or character at a time.

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Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Incoming call icon.
This icon blinks when there is another incoming call.
Call in progress icon.
Call holding icon.
This icon blinks when there is another ongoing call.
Conference icon.
End of call icon. Your contact ended the conversation.
Keyboard
1.7.1 Magnetic alphabetic keyboard (8028s Premium DeskPhone)
Your set is provided with a magnetic alphabetic keyboard. The
keyboard depends on your country and languages. The
magnetic keyboard is automatically fixed on the base of the
set. It is connected to the corresponding connector behind the
phone.
•Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature
by entering the name of your contact on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.