Alcatel-Lucent IP Touch 4008 User manual

All Rights Reserved © Alcatel
-
Lucent 2010
Alcatel
-
Lucent
August, 2010
IP Touch 4008/4018
Extended Edition
SIP Phone Installation Guide
8AL90824AAAA ed02

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1. Overview...........................................................................................3
2. Connecting the Alcatel-Lucent P Touch 4008/4018 Extended Edition phone...........3
2.1. Connecting the P Touch 40x8 EE phone to the LAN ...................................4
2.2. Connecting power supply ..................................................................4
2.3. Plugging a PC to an P Touch 4018 EE phone............................................4
3. S P stand-alone mode ............................................................................4
3.1. Firmware version identification ..........................................................4
3.2. Switching From NOE To S P Mode.........................................................5
3.3. nitializing an P Touch 40x8 EE phone...................................................7
3.3.1. S P configuration files.................................................................7
3.3.2. S P binary files .........................................................................7
3.3.3. Selecting the downloading mode....................................................8
3.3.4. TFTP .....................................................................................8
3.3.5. HTTP(S) ............................................................................... 10
3.4. S P registration ............................................................................ 14
3.5. Updating S P binaries ..................................................................... 14
3.6. S P configuration files description ...................................................... 15
3.7. Third-party certificate management................................................... 21
3.8. Phone features ............................................................................ 22
3.8.1. Direct key management ............................................................ 22
3.8.2. Multiline............................................................................... 22
3.8.3. Three-party conference ............................................................ 22
3.8.4. Speed dialing keys ................................................................... 23
3.8.5. Voice mail ............................................................................ 23
4. Troubleshooting................................................................................. 24
4.1. Overview ................................................................................... 24
4.2. Error and information messages ........................................................ 24
4.3. Ethernet link............................................................................... 26
4.4. Net log...................................................................................... 27

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1. O er iew
The Alcatel-Lucent IP Touch 4008/4018 Extended Edition phones ( P Touch 40x8 EE) are part of
the Alcatel-Lucent P Touch 8-series Extended Edition phone range.
The following chapters in this document describe S P stand-alone operations. From firmware
version identification to switching from NOE to S P stand-alone mode, S P mode initialization
(configuration & binary), S P registration, files update, phone features introduction and
troubleshooting.
2. Connecting the Alcatel-Lucent IP Touch
4008/4018 Extended Edition phone
The following figure illustrates the Alcatel-Lucent P Touch 4018 EE phone connectors. The
Alcatel-Lucent P Touch 4008 EE phone connectors are identical except for the PC connector.

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2.1. Connecting the IP Touch 40x8 EE phone to the LAN
To connect the set to the LAN:
1. Turn the set over
2. Plug the RJ45 cable into the set LAN connector
3. Connect the RJ45 cable to the LAN itself
2.2. Connecting power supply
The following procedure does not apply when power supply is provided via Power over Ethernet
(PoE).
To supply power via an AC/DC external adapter:
1. Plug the appropriate cable into the set power supply connector
2. Connect the plug to the power supply. nitialization starts.
2.3. Plugging a PC to an IP Touch 4018 EE phone
Only one additional equipment can be connected to the set connector labeled PC on an P Touch
4018 EE phone.
Note 1: reminder, the Alcatel-Lucent P Touch 4008 EE phone set has no PC connector.
Note 2: if 802.1x authentication is used, the PC port cannot be used until the P Touch 418 EE
phone authentication is completed.
3. SIP stand-alone mode
3.1. Fir ware version identification
n addition to existing call processing support for the Alcatel-Lucent OmniPCX™ Communication
Servers (NOE signaling protocol), the Alcatel-Lucent P Touch 40x8EE phone can also be
configured as Session nitiation Protocol (S P) endpoints and, therefore, operate in a standard S P
environment. The Alcatel-Lucent P Touch 40x8 EE phone may also switch to S P survival mode in
S P standalone mode.
Firmware version identification – phone out of the box.
n this context, the phone is natively configured in NOE mode
1- Power on the phone.
2- At the phase 2/5 network setup, press the "i" key and just after press the "#" key.
3- ‘0 - MAC address’ menu appears.
4- Scroll down to ‘2 - Soft infos’.
5- Press the OK key.
6- The version is displayed : ‘Version NOE 4.xx.xx’. f the version is at least 4.xx.xx, S P boot
mode is possible.

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Firmware version identification – phone already installed.
1- Power on the phone.
2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.
3- ‘0 - MAC address’ menu appears.
4- Scroll down to ‘2 - Soft infos’.
5- Press the OK key.
6- Scroll down to ‘Run mode’:
- if NOE is displayed, it means that the NOE signaling protocol is running,
- if S P is displayed, it means that the S P signaling protocol mode is running.
3.2. Switching Fro NOE To SIP Mode
There are two methods.
Method 1 - Manual
1- Power on the phone.
2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.
3- ‘0 - MAC address’ menu appears.
4- Scroll down to ‘2 - Soft infos’.
5- Press OK.
6- ‘Version NOE x.xx.xx’ is displayed.
7- Scroll down to ‘Run mode’, ‘Set Mode: NOE’ is displayed.
8- Press OK to switch from NOE to S P mode.
9- Press ‘#’ to save the new configuration.
10- Press the Hang Up key to reset the device to take into account the new configuration.
For checking S P status, follow ‘Firmware version identification already installed’ section.

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Method 2 - Automatic
‘lanpbx.cfg’ file template: use a text editor to create a very simple file with this contents:
APPL CAT ON_TYPE=APPL_S P
This file must be reachable from root location of the TFTP Server.
The P Touch 40x8EE phone is compatible with any DHCP server that correctly supports the
BOOTP server P address - siaddr (also called ‘next-server’) field. See standard RFC 951 for
further information.

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3.3. Initializing an IP Touch 40x8 EE phone
3.3.1. SIP configuration files
There are two configuration files.
The first file, named “sipconfig.txt”, is the global configuration file and it should contain
parameters applying to all phones found on the system (proxy P address, Registrar server P
address, preferred codecs, SNTP server P address …). Again, this file is downloaded only if the
download server address is provisioned, using the download protocol indicated in the
corresponding parameter (HTTP(S) or TFTP).
This file is optional since all parameters may be configured in the specific configuration file. t is
optional from an administrator point of view: in other words, the phone always tries to download
this file. f the file does not exist at server side, the phone receives a “file not found” error and
continues with the next file seamlessly.
The second file, named “sipconfig-MacAddress.txt”, is specific to each phone found on the
system and as such, should only contain parameters dedicated to a phone (user name…).
However, this rule is not enforced.
The name of this file is constructed by inserting the physical address of the phone (in
hexadecimal without columns) before the “.txt” extension. As an example, if the phone physical
address is “00:80:9F:56:07:AE”, the specific file name will be “sipconfig-00809F5607AE.txt”.
This file is mandatory since it contains configuration parameters specific to each phone. Again, it
is mandatory from an administrator point of view: the phone always tries to download this file,
but if it does not exist at server side and if the phone has already some parameters stored in
FLASH memory (see below), it continues its initialization with these flashed parameters.
The parameters, provisioned using the global configuration file, are overwritten by specific
configuration file parameters if both exist.
For more information on the structure of the sip configuration files, see: § S P Configuration Files
Description.
3.3.2. SIP binary files
The S P binary files must be set into the server at the same location as the sipconfig.txt and
sipconfig-MacAddress.txt configuration files.
For P Touch 4008EE phone, the available binary files are:
– noesip4008 (application)
– datsip4008 (resources including the ringing melodies)

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For P Touch 4018EE phone, the available binary files are:
– noesip4018 (application)
– datsip4018 (resources including the ringing melodies)
These binary files are downloaded from the server whose P address is either retrieved from a
DHCP server (dynamic configuration) or defined in the set itself (static configuration).
3.3.3. Selecting the downloading mode
Binary (noesip40x8 and datsip40x8) and Configuration files (sipconfig.txt and
sipconfig-MacAddress.txt) are downloaded from the server defined via DHCP or the set
itself.
They can be downloaded via 3 methods ( MPORTANT, the used method is under customer T
Management policy):
– Either TFTP
– or HTTP
– or HTTPS. HTTPS guarantees the authentication, based on TLS client authentication
mechanism, and the confidentiality of the files. This download requires certificates.
When downloading fails, the parameters stored in flash memory of the set are used.
3.3.4. TFTP
Method 1 - Manual
1- Power on the phone.
2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.
3- ‘MAC address’ menu appears.
4- Scroll down to ‘ P parameters’.
5- Press OK.
6- Set following parameters (press OK to select or to change value).
IP Mode: Static
IP @: @ you want to give to your S P phone
Subnet: Subnet mask
Router: Default gateway of your subnet
DL scheme (download scheme): TFTP
Use default port: Yes
DL @: TFTP Server @
DL port: 69
7- Press OK to save.
Warning: no administrator action within 30 seconds in the configuration menu will automatically
lead to quit this menu.

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Method 2 - Automatic
The P Touch 40x8EE phone is compatible with any DHCP server that correctly supports
the BOOTP server P address - siaddr (also called ‘next-server’) field. See standard RFC
951 for further information.
The syntax for the ‘Option’ 43 P is as follows:
<opcode> <length> < P>
<opcode> = 0x40 (64 decimal)
<length> = 0x04 (4 decimal)
< P> = P Address in hexadecimal – e.g. for 192.168.1.30 content should be (0xC0 A8 01 1E)

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3.3.5. HTTP(S)
Method 1 – Manual
1- Power on the phone.
2- At the phase 2/5 network setup, press the "i" key and just after the "#" key.
3- ‘MAC address’ menu is displayed.
4- Scroll down to ‘ P parameters’.
5- Press OK.
6- Set following parameters (OK to select or change value).
IP Mode: Static
IP @: @ you want to give to your S P phone
Subnet: Subnet mask
Router: Default gateway of your subnet
DL scheme (download scheme): HTTP or HTTPS
Use default port: Yes
DL @: HTTP(S) Server @
DL port: 80 (443)
DL Path: The path to the directory where Configuration and Binaries are located
7- Press OK to save.
Warning: no administrator action within 30 seconds in the configuration menu will automatically
lead to quit this menu.

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Method 2 - Automatic
DHCP options possibilities:
- Using TFTP
Priority 0* >>> Option 43 >>> with sub option 64: Windows 2003 Server >>> Option 43 + Sub option 64
Linux (5305) >>> Option 43 + sub option 64
Priority 1* >>>Next Server – Siaddr: Windows 2003 Server >>> Option 66 (URL) + Option 67 (dummy)
Linux (5305) Siaddr

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- Using Http(s)
Priority 0* >>> Option 43 >>> with sub option 67: Windows 2003 Server >>> Option 43 + Sub option 67
Linux (5305) >>> Option 43 + sub option 67
Priority 1* >>>Next Server – Siaddr: Windows 2003 Server >>> Option 66 (URL) + Option 67 (dummy)
Linux (5305) Siaddr
* Priority is used in case of both Options are used !
• 'Next server' Siaddr (server identifier address) (option 66 in Windows server- see bellow)
The syntax for the ‘'Next Server' is as follows:
(config-dhcp)#option 066 ip 192.168.4.248
• Option 43
The syntax for the ‘Option’ 43 URL is as follows:
<opcode> <length> <URL>
<opcode> = 0x43 (67 decimal)
<length> = length of URL in hexadecimal
<URL> = URL
Exa ple with Windows 2003 DHCP server
TFTP configuration: Using Windows Server 2003 the 'Next Server' – 'siaddr' value can be set by
setting option 66 with " P Address of the HTTP(S) file server" and option 67 with "dummy non
empty value".
For Windows DHCP server, it is mandatory to activate option 67 with any name in it.

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Http(s):
Please note that if a valid URL is found in option 43 then "Next server" is ignored.
Exa ple with Linux DHCP ISC server (dhcpd.conf file):
option space ALU;
option ALU.https-server-address code 67 = text;
class "vendor-classes" {
match option vendor-class-identifier;
}
subclass "vendor-classes" "alcatel.sip.0" {
vendor-option-space ALU;
option ALU.https-server-address "https://fileserver.mycompany.com/iptouch/";
}

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3.4. SIP registration
n order to perform S P registration, some parameters are mandatory in the [email protected]
file:
authentication_realm=
authentication_name=
authentication_password=
proxy_addr=
registrar_addr=
Refer to S P configuration files description.
3.5. Updating SIP binaries
To update S P binaries on an P Touch 40x8EE phone, S P binaries must be made available on the
server as indicated in S P binary files, and the set must reset. This can be done manually and
automatically.
– Manually:
by disconnecting the power cable of the set and plugging it in again.
– Automatically:
the set will reset by itself after a polling timer defined in the configuration file (field Binary
polling timer) registered in the set at first initialization. The set monitors the server to check
if new binary files are available. When there are new binary files, the set automatically
restarts and proceeds with a binary update.
After user changes any parameters in admin settings and exits, phone will reset automatically.

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3.6. SIP configuration files description
The sipconfig.txt and sipconfig-MacAddress.txt files are built by the S P Device Manager. These
files are text files and can be modified with a text editor.
The sipconfig.txt and sipconfig-MacAddress.txt files have the same structure and contain the
following items:
Parameter Comment
###########################
# Configuration of SIP R7.1 Terminal
###########################
[basic]
[dns]
dns_addr=
Enter the address of the DNS server
dns2_addr=
Enter the address of the DNS backup server
hostname=noe_sip
[sip]
domain_name=
Enter the P address, FQDN or domain name
proxy_addr=
Enter the address of the proxy server or PCX
address
proxy_port=
Enter the proxy port number
registrar_addr=
Enter the address of the registrar server and
PCX adresse
registrar_port=
Enter the registrar port number
outbound_proxy_addr=
Enter the outbound proxy server address
outbound_proxy_port=
Enter the port used by the outbound proxy
server

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proxy2_addr=
Enter the backup proxy server address
proxy2_port=
Enter the port number used by the backup proxy
server
registrar2_addr=
Enter the backup registrar server address
registrar2_port=
Enter the port number used by the backup
registrar server
outbound_proxy2_addr=
Enter the outbound proxy server address
outbound_proxy2_port=
Enter the port used by the outbound proxy
server
pcs_addr= Enter the PCS server address
pcs_port= Enter the port used by the PCS server
sip_transport_mode_survi Enter the Transport mode in PCS mode :
- 0 = UDP or TCP
- 1 = UDP
- 2 = TCP
option_timer=120
register_expire=3600
Enter the lifetime (in seconds) of a registration
register_retry=30
Enter the number of retry to connect the
registration server
local_sip_port=
Enter the port number used by the S P set
local_sips_port=
Enter the port number used by the S P set used
in secured mode
sip_transport_mode=0
Enter level transport mode:
– 0 for UDP or TCP
– 1 for UDP only
– 2 for TCP only

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local_rtp_port=6000
Leave the default value
local_rtcp_port=6001
Leave the default value
prack_type=0
Enter PRACK type :
- 0 = PRACK supported
- 1 = PRACK required
- 2 = PRACK disabled
preferred_vocoder=0,4,8,18
Enter the preferred voice coder:
– 0 for PCMU
– 8 for PCMA
– 4 for G723.1
– 18 for G729A
authentication_realm=
f no authentication, leave empty
authentication_name=
f no authentication, PUT A VALUE L KE none
authentication_password=
f no authentication, leave empty
user_name=
Enter the name of the user
display_name=
Enter the name to be displayed on the set
voice_mail_uri=
Enter the UR or the call number of the voice
mail
message_waiting_indication_uri=
Complete S P UR of the voice mail
[qos]
sip_diffserv=0
rtp_diffserv=0
sip_qos_tickets_enable=0 – 0 : disable
– 1 : enable
sip_qos_tickets_target= Enter Domaine name

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[sntp]
sntp_addr=
Enter P adresse of the SNTP server
timezone=
/name_of_zone/:<(unused)>:/time_in_minutes_
from_UTC/:/daylight_saving_start/:/daylight_sa
ving_end/
telnet_password=111111
telnet_password is also the switch to activate
the telnet service
[arp]
arp_spoofing_enable=1
- 0 : ARP spoofing disabled
- 1 : ARP spoofing enabled
arp_spoofing_timer=30
[init]
application_mode=1
Enter the operating mode of the set:
– 0 for NOE mode
– 1 for S P mode
[audio]
Tone_country=0
Enter the country language of the user:
– 0 for English
– 1 for French
– 2 for German
– 3 for talian
– 4 for Spanish
– 5 for Dutch
– 6 for Portuguese

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Dtmf_type=0
Enter the DTMF type:
– 0 for DTMF according to RFC2833
– 1 for DTMF in band
– 2 for S P NFO
Dtmf_level=0
Enter the audio level for DTMF:
– 0 for 0db
– 1 or +3db
– 2 for +6db
– 3 for -3db
– 4 for -6db
Dtmf_avt_payload_type=
Only 97-127 is allowed
vad=1
Voice Activity Detection:
– 0 VAD out of service
– 1 VAD in service
dtmf_feedback_enable=1
0 = disable
1 = enable
rlr_handset=10
slr_handset=10
sidetone_handset=2
hearing_aid_enable=1
0 = disable
1 = enable

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[appl]
admin_password=111111
Enter the set password in S P mode
Bluetooth_parameters=
remote_forward_code=
Enter the forwarding activation code.
remote_forward_deactive_code=
Enter the forwarding deactivation code. This
code must be identical with the forward
cancellation prefix defined in the PCX.
power_priority=3
– 1 for critical
– 2 for hight
– 3 for low
asset_id=
asset_id by default is MAC address, it's used in
LLDP inventory management
time_format=0
Enter the time format for set display:
– 0 for 24 hours format
– 1 for AM and PM format
speed_dial_1_first_name=
Enter the first name to display when key 3 is
activated
speed_dial_1_last_name=
Enter the last name to display when key 3 is
activated
speed_dial_1_uri=
Enter the UR or the call number locally dialed
by the set when key 3 is activated
speed_dial_2_first_name=
Enter the first name to display when key 4 is
activated
speed_dial_2_last_name=
Enter the last name to display when key 4 is
activated
speed_dial_2_uri=
Enter the UR or the call number locally dialed
by the set when key 4 is activated