Alcatel-Lucent M8 User manual

M8 DeskPhone
User Manual
Version 1.0
Nov, 2021

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Introduction
Thank you for choosing an Alcatel-Lucent Enterprise phone.
This document describes the services offered by the M8 DeskPhones connected to a SIP server.
Alcatel-Lucent Enterprise M8 DeskPhone(M8)
The phones described in this document are supported on different SIP servers, and some features described in
this document depend on the SIP server to which the phone is connected. If more information about system
compatibility or about the level of features for a given SIP server is needed, please contact your system
administrator.
The labels and icons displayed depend on the type and the skin of the set. The label will not be displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display, some
labels may be truncated.

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The main features of the phones are listed as follows:
M8
Multiple accounts
5-inch color screen
Adjustable screen brightness
Adjustable phone angle
HD handset
RJ9 headset
USB headset
Bluetooth hedset
2.4G &5G Wi-Fi
Dual 1000 Mbps Ethernet ports (POE)
Add-on module EM20
Add-on module EM200
External power supply
Wall-mounted
Switching among multiple audio modes
Local 12-party conference
IP Call
Web management
OpenVPN
Easy Device Management (EDM)/ Easy Provisioning Server (EPS)
The labels and icons presented in this document are not contractually binding and may be modified without prior
warning.

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1 Getting to know your desk phone 8
1.2.1 Installing the foot 8
1.2.2 Connecting your desk phone 8
1.2.3 Installing a wired handset 9
2 Getting to know your telephone 10
3 Using your telephone 21
3.1.1 Information about the events 21
3.1.2 Information about the phone status 21
3.2.1 Configuring the programmable keys for an account 22
3.2.2 Defining the default SIP Account 22
3.3.1 Opening the dialer 23
3.3.2 Dialing the phone number 23
3.3.3 Calling by name 23
3.3.4 Calling from the call log 24
3.3.5 Calling using your personal directory 24
3.3.6 Calling using Speed Dial key 25
3.3.7 Making a peer to peer SIP call 25
3.6.1 Redial list 26
3.7.1 Contacts 26
3.7.2 Contacts management 27
3.7.3 Calling your contact 28
3.7.4 Creating a new contact 28
3.7.5 Creating a new group 29
3.7.6 Modifying a contact 29
3.7.7 Delete a contact. 29
3.7.8 Deleting all contacts 29
3.7.9 Deleting a group in the local directory 30
3.7.10 Deleting all groups in the local directory 30
3.8.1 Calling a contact 32

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3.8.2 Displaying missed calls only 32
3.8.3 Deleting the call log of a contact 32
3.8.4 Clearing the call log 32
3.9.1 Creating a Speed Dial key 33
3.9.2 Making a call using speed dial 33
3.16.1 Locking your desk phone 36
3.16.2 Unlocking your desk phone 36
3.16.3 Activating or deactivating the automatic keypad lock 36
3.23.1 Transferring a call to another contact on hold 39
3.23.2 Transferring your call to another contact 39
3.23.3 Blind transfer 41
3.24.1 End conf 41
3.24.2 Leaving your two contacts talking together after the conference 41
3.25.1 End conf 42
3.33.1 Set a paging key 45
3.33.2 Set a paging group 46
3.33.3 Receive multicast paging 47
3.33.4 Manage a paging call 47
4 Doing more with your desk phone 48
4.1.1 Installation 48
4.1.2 Using your phone as an audio hub 51

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4.4.1 Configuring the wireless network 53
4.4.2 Managing wireless networks 53
4.5.1 Log on to Hot Desking 55
4.5.2 Log off from Hot Desking 55
5 Customizing your desk phone 56
5.1.1 Selecting the ringing 56
5.1.2 Adjusting the ringing volume 56
5.1.3 Configuring the ring mode 57
5.1.4 Configuring the beep mode 57
5.1.5 Configuring the seat mode 57
5.8.1 Creating a programmable key 61
5.8.2 Deleting a programmable key 61
5.8.3 Type of supported programmable keys 61
5.12.1 Installing a Bluetooth® device 65
5.12.2 List connected devices 65
5.12.3 Removing a Bluetooth® accessory (headset, handset, etc.) 66
5.12.4 Removing all Bluetooth® accessories 66
5.12.5 Edit the name of your desk phone 66
6 Contacting your administrator (technical support) 67
6.3.1 Default password 68
6.3.2 Advanced Settings 68
6.3.3 Web Based Management (WBM) 68
7 Accessories 71
8 Technical specifications 73
9 Ordering information 74
10 Guarantee and clauses 75

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1Getting to know your desk phone
1.1 Packaging list
Desk phone
Handset
Phone stand
Handset cord
Ethernet cable
Safety manual and
quick installation guide
1.2 Installing your desk phone
1.2.1 Installing the foot
Clip the foot into its compartment behind the phone. Your deskp hone provides a 2-degree foot. Depending on
the way you insert the foot into the phone, your desk phone will have a different angle:55°or 40°.The angle
noted on the top of the foot (face up) corresponds to the angle that the phone will have after having instert the
foot.
To unclip the foot, pull it straight back until it separates from the phone.
A
B
1.2.2 Connecting your desk phone
Firstly, connect the handset cord to the lower notch (4) if it is not correctly connected (your phone is usually
provided with the handset cord connected).
If your desk phone is not correctly configured, you can connect it to the network (1) ((2) is used to connect to your
PC). If your desk phone is not powered by PoE (Power over Ethernet), you have to connect the phone to the
external power supply which supports USB-C connector (3). The power adapter is sold separately. For more
information, contact your administrator.
40°/55°

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1.2.3 Installing a wired handset
By default, your handset cord is correctly connected to the phone. If you have to replace it:
•Please refer to the previous section, then plug-in the wired handset to the appropriate connector.
•Make sure you position and fix the cord correctly in the compartment intended for that purpose.
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2
3
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2Getting to know your telephone
2.1 M8 DeskPhone
M8 DeskPhone is part of the new Alcatel-Lucent Enterprise DeskPhones. With its color display associated to 9
programmable line keys with LED and 1 page key, M8 DeskPhone delivers excellent user experience and optimum
calling effect. M8 DeskPhone is compatible with remote working VPN. By this way, it is perfect for use at your
office in your enterprise or at home (remote working).
5-inch color screen.
Navigation key(touch
sensitive).
36 virtual programmable keys (navigating through 4 pages) can be
configured to various features including SIP accounts and speed
dial. You can navigate through pages on the screen with the
navigation key to use different programmable keys. (touch
sensitive).
•Super wideband
loudspeaker for optimized
sound.
Soft keys: provide menu options and relevant features. Soft keys
can be configured to different options by the administrator.
•In the Idle state: you can press soft keys to enter menus in
different levels to operate and manage the phone.
•In the conversation mode: soft keys provide different actions
depending on the application scenarios.
HD wide-band wired handset.
Function keys: quick access to the phone’s features. (touch
sensitive).
2-degree foot (55°, 55°).
LED
Flashing blue: incoming calls, new events displayed on the screen (voice messages, missed calls).
Blue steady: ongoing call.
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2
8
6
9

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2.2 Main screen
The main screen, composed of 4 pages, displays all the information about programmable keys, such as the
registered SIP account and speed dial.
①
Press the Menu soft key to display submenus for various features and configuring or managing the phone.
Use up-down navigation keys to navigate through the menu items. Press OK to perform the selected
menu features.
②
5 dynamic keys are configurable by your administrator to access features of the phone depending on your
needs.
③
Line keys are associated with SIP accounts (optional).
Press the line key associated with a SIP account to make a call with this account or to answer an incoming
call to this account.
④
Programmable keys.
Press the programmable key to use features of the relevant settings, such as immediately making a call.
Long press the programmable key to enter the programmable key configuration interface.
⑤
Virtual page navigation key
Use the right-left navigation keys or the programmable key next to the '1234’ icon to navigate through
virtual pages. The number of the current page is highlighted.
⑥
Displays date, time and some status icons of the phone.
⑦
Time and Date
⑧
Display logo:
Enable/disable this logo
You can upload customized logo.

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2.3 Call management interface
Features on the soft key labels depend on the call status. Press the relevant key to perform the action. For
example, you can pause transfer the current call.
Displays SIP account in conversation.
Displays the incoming call and the corresponding conversation status, such as phone number and
duration.
2.4 Navigation key
OK key:
Press OK key to validate the status of an option.
Left-right navigation keys:
When you input the text, use the keys to move the cursor, move the option or move from one page to
another.
Up-down navigation keys:
Use to select an item on a list. When the information extends more than one page, use the down
navigation key to display the next page. Use the up navigation key to display the previous page.
Use up-down navigation keys on a menu to browse the item or an option on the menu.
Back/Exit key:
Use C key to go back to the previous menu.
Bkspc
Delete the last entered number or character.
More
More options.

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2.5 Permanent function keys
•Answer an incoming call or make a call.
•Short press to enter the list of last number dialed.
•Place a call on hold.
•Recover the call on hold.
•Transfer a call.
•enable headset
•Disable headset
•Reject an incoming call.
•Hang up.
•Return to the main screen.
•Mute key
During a call, press this key to stop your contact from hearing you.
When activated, the key is lit red.
•Voice mail
The message key flashes when you have missed an incoming call or received a new voice
mail. The key stays on if there are old messages in the voice mailbox.
•Press this key to open dialer in handsfree mode.
•Press this key to answer an incoming call in handsfree mode.
•When a call is in progress, press this key to switch from handsfree mode to headset or
handset mode.
•Turn the knob to decrease/increase the ringer volume in idle state or when you receive an
incoming call.
•Turn the knob to decrease/increase the volume of the handset, loudspeaker or headset
during a telephone call. (0`16 steps)

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2.6 Programmable key icons
This table lists icons displayed on the main screen when you program a key. To program a key, see the chapter:
programmable keys.
•SIP Accounts.
•Speed dial.
•BLF/ BLF list.
•Hold.
•Call Transfer.
•Conference.
•Redial the last number.
•Do not disturb (DND).
•Directory.
•Forward.
•Voice mail.
•Hot Desking.
•Prefix.
•DTMF Tone.
•Direct pick up.
•Group pick up.
•Headset.
•Group Listen.
•Intercom.
•Audio Hub.
•Mobile account
•Phone lock
•Call park
•Retrieve park
•Private hold

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•USB recording
•ACD
•paging
•paging list
•Hoteling
•Push To Talk
•Call waiting

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2.7 Telephone status/Call icons
Icons provide information under a certain status or the status of a specific call.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons are
displayed depends on their priority. The following icons are listed according to their priority, from the highest to
the lowest.
Status icons are displayed on the status bar at the top of the screen.
Silent mode.
Telephone locked.
Headset connected.
Handsfree connected.
Wi-Fi enabled.
Auto answer mode.
Do not disturb (DND).
Audio hub
Upgrading in progress in background.
Call icons
Call icons are associated with SIP accounts
SIP Accounts (idle state).
Incoming call icon.
Call in progress icon.
Call on hold icon.
2.8 Alpha-numeric dialpad
The phone is equipped with an alphanumericdialpad. You can switch between numeric dialpad to dial number,
and alphabetic dialpad to enter text by pressing the corresponding programmed key.
•Switch between the alphabetic and numeric modes:
abc/ABC/Abc
When in a text box, you can switch to the alphabetic dialpad by pressing “123”.
123
When the alphabetic mode is activated, switch to the numeric mode by pressing
“abc/ABC/Abc”.
•Enter alphabetic characters
The numeric dialpad has letters that can be displayed by successively pressing. The number is the last
character in the series. Some special characters can be displayed by successively pressing the key:
%
$
/
~
&
(
)
[
]
=
*

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@
#
space
-
_
1
+
.
,
;
:
/
\
?
!
0
•Use navigation keys to move the cursor into the text.
•Bkspc Delete the last entered character. The alphabetic mode remains activated.

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2.9 Desk phone connectors
The phone supports multiple connectors, which you can use to extend the features of the phone.
The diagram for the connectors of M8 DeskPhone
M8
1
Universal Serial Bus (USB-C) connector
This connector is used for:
•Connect the power adapter.
•Connect a headset.
Connect a PC to use the desk phone as an audio hub.
3
1000 Mbps Ethernet ports to the local area network (RJ45) and also support
Power over Ethernet (PoE).
4
1000 Mbps Ethernet ports to a PC (RJ45).
5
Wired headset connector (RJ9).
6
Wired handset connector (RJ9).
8
USB Type A connector.
This connector can be used for:
•Connecting a USB headset.
•Connecting EM20/EM200.
•Connecting a USB disk
*For more information about the external wireless module of the phone, please contact your administrator or
relevant sales and service staff in Alcatel-Lucent Enterprise.
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