Alcatel-Lucent Premium DeskPhone 8029s User manual

OpenTouch® Suite for MLE
8039s Premium DeskPhone
8029s Premium DeskPhone
User Manual
8AL90354USAAed01-1824

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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomic features for more effective communication.
This document describes the services offered by the following sets connected to an OmniPCX Enterprise
system:
•Alcatel-Lucent 8039s Premium DeskPhone (8039s).
•Alcatel-Lucent 8029s Premium DeskPhone (8029s).
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized.
This icon describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
Some features depend on the type of the set.
8039s
8029s
Digital Phone
Monochrome screen
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
Audio services (hands-free, handset and headset)
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.

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Getting to know your telephone 8
1.1 8039s Premium DeskPhone 8
1.1.1 Phone description 8
1.1.2 Main screen and navigation keys 8
1.1.3 Call management screen 9
1.2 8029s Premium DeskPhone 10
1.2.1 Phone description 10
1.2.2 Main screen and navigation keys 10
1.2.3 Call management screen 11
1.2.4 Changing or updating the paper label 11
1.3 Welcome screens 12
1.3.1 Homepage description 12
1.4 Status icons/ Call icons 12
1.5 Permanent features keys 13
1.6 Keyboard 14
1.6.1 Magnetic alphabetic keyboard 14
1.7 Description of the connectors 15
1.8 Add-on module 16
1.8.1 Install the add-on to the deskphone 16
1.8.2 Install more than one add-on module 17
1.8.3 Attach the add-on with the clip 17
1.8.4 Changing or updating the paper label 18
1.9 Install a comfort wired handset 18
Using your telephone 19
2.1 Identify the terminal you are on 19
2.2 Consulting the call log 19
2.2.1 Consulting all calls 19
2.2.2 Delete all call logs 19
2.3 Making a call 20
2.4 Receiving a call 20
2.5 Switching between audio modes 21
2.6 Activating the loudspeaker during a conversation (handset lifted) Loudspeaker. 21
2.7 Making calls by name (company directory) 22
2.8 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 22
2.9 Redialing 22
2.9.1 Redialing the last number dialed (redial) 22
2.9.2 Call back one of the last 8 numbers dialed 22
2.10 Callback requests 23
2.11 Call back an unanswered call 23
2.11.1 Call back the last caller 23
2.11.2 List of last callers 23
2.11.3 Delete the list of unanswered calls 23
2.12 Requesting automatic callback if internal number is busy 24
2.13 Receiving interphony calls 24
2.14 Sending DTMF signals 24
2.15 Mute, so that your contact cannot hear you 25
2.15.1 From the set 25
2.15.2 From the headset 25
2.16 Forwarding calls to your voice message service 25

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2.17 Consulting your voice mailbox 25
2.18 Sending a text message to an internal contact 25
2.19 Consulting text messages 26
2.20 Lock / unlock your telephone 26
During a conversation 27
3.1 Making a second call during a conversation 27
3.1.1 Other methods for calling a second contact 27
3.1.2 Release the second call and recover the call on hold 27
3.2 Answering a second call during a conversation 27
3.3 Switching between calls (Broker call) 28
3.4 Transferring a call 28
3.5 Three-way conference with internal and/or external contacts (conference) 28
3.5.1 Cancel conference and return to first contact (If conference is active) 28
3.5.2 Hang up on all participants (If conference is active) 28
3.5.3 After the conference, to leave your two contacts talking together: 28
3.5.4 View information about the other people in the conference 28
3.6 Talk simultaneously to more than 2 contacts 29
3.7 Placing a call on hold (hold) 29
3.7.1 Exclusive hold 29
3.7.2 Common hold 29
3.8 Placing an outside call on hold (parking) 30
3.9 Intrusion into an internal conversation (barge-in) 30
3.9.1 Protect a call against intrusion 30
3.10 Signal malicious calls 30
Sharing 31
4.1 Answering the general bell 31
4.2 Manager/Assistant filtering 31
4.3 Call pick-up 31
4.4 Hunting groups 32
4.5 Calling an internal contact on his/her pager 32
4.6 Answering a call on your pager 32
4.7 Calling a contact on his/her loudspeaker 33
4.8 Send a voice message copy 33
4.9 Sending a recorded message to a number or a distribution list 33
4.10 Broadcasting a message on the loudspeakers of a station group 33
Keep in touch 34
5.1 Forwarding calls to another number (immediate forward) 34
5.2 Forwarding calls if you do not answer or if you are busy 34
5.3 Do not disturb 34
5.4 Forwarding calls to your pager 35
5.5 Forwarding your calls from the receiving terminal ('Follow me') 35
5.6 Applying a selective forward 35
5.7 Cancelling all forwards 36
5.8 Leaving a text message for internal callers 36
Managing your charges 37
6.1 Charging your calls directly to business accounts 37
6.2 Finding out the cost of an outside call made for an internal user from your terminal 37

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Programming your telephone 38
7.1 Initializing your voice mailbox 38
7.2 Customizing your voice greeting 38
7.3 Modify the password for your phone set 38
7.4 Modify the password for your voice mailbox 39
7.5 Adjusting the audio functions 39
7.5.1 Choose the tune 39
7.5.2 Adjusting the ringer volume 39
7.5.3 Activate/deactivate silent mode 40
7.5.4 Activate/deactivate meeting mode (progressive ringing) 40
7.5.5 Activate/deactivate discreet ring mode 40
7.5.6 Adjust ringer volume while a call arrives 40
7.6 Adjusting the contrast of the display 40
7.7 Selecting the welcome page 40
7.8 Selecting language 41
7.9 Programming keys for call numbers and functions (Perso page/add-on keys) 41
7.9.1 Other possibilities 41
7.10 Modify a programmed key 41
7.11 Delete a programmed key 42
7.12 Programming an appointment reminder 42
7.13 Call the associated set 43
7.14 Forward your calls to the associated number 43
7.15 Modify the associated number 43
7.16 The Tandem configuration 43
7.17 Create, modify or consult your interphony list (max. 10 numbers) 44
7.18 Install a jack accessory (headset, hands-free, loudspeaker) 44
7.19 Contacting your administrator (Technical support) 45
7.19.1 Date code (right) / Technical code (left) 45
7.19.2 Software version 45
7.20 Phone auto test 45
'Meet me' conference 46
8.1 Initiate a 'Meet me' conference 46
8.2 Join a 'Meet me' conference 46
ACD: Agent set/ Supervisor station 47
9.1 Agent set 47
9.2 Open an agent session (LogOn) –Agent set 47
9.2.1 For a decision maker agent 47
9.3 ACD application welcome screen –Agent set 47
9.4 Close an agent session (LogOff) 48
9.5 Supervisor station 48
9.6 Open a supervisor session (LogOn) 48
9.7 Processing group- Supervisor entry/withdrawal 48
9.8 Supervision or acceptance of an assistance request 49
9.9 Close a supervisor session 49

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Accessories 50
10.1 List of accessories 50
10.1.1 Jack 3.5 mm 4-pole corded headset 50
10.1.2 Conference module 50
10.1.3 EHS interface 50
10.1.4 Other accessories (headsets) 50
10.2 8115/8125 Audioffice 51
10.2.1 Box content 51
10.2.2 Description 52
10.2.3 Set-up 52
10.2.4 Connect your devices 53
10.2.5 Bluetooth®(8125 Audioffice) 53
10.2.6 Use your device 54
10.2.7 Use the 8125 Audioffice with your mobile 55
10.3 External ringing interface module (MWS 3GV28050AA) 56
10.3.1 List of supplies 56
10.3.2 Installation 56
10.3.3 Connect the device 57
10.4 Wall mounting kit 58
10.5 Connect a 3 pole jack headset 59
10.6 Alcatel-Lucent Enterprise Application Partner Program 60
Technical specifications 61
Ordering information 63
Guarantee and clauses 64
13.1 Safety Instructions 64
13.2 Regulatory Statements 65

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Getting to know your telephone
1.1 8039s Premium DeskPhone
This phone is part of digital phone range. With its color display associated to 10 dedicated functions keys,
and an intuitive navigation key, the 8039s Premium DeskPhone provides a rich digital communications
experience and a great conversations comfort with an outstanding audio quality either in hands free or using
the comfort handset.
1.1.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome backlit screen.
3
10 dedicated functions keys.
4
Navigation.
5
Permanent feature keys: quick access to the phone's
main features.
6
Wired handset.
7
3.5 mm, 4 pole jack (TRRS standards: CTIA).
8
Magnetic alphabetic keyboard.
9
An adjustable and stable foot.
10
Loudspeaker.
1.1.2 Main screen and navigation keys
Top bar (date, time, status icons)
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or
configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.

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Back/Exit key: Use this key to go back to the previous step. Use this key to go back to
the homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
•Stationary white icon: No forwarding activated.
•Rotating arrow: Forwarding activated.
1.1.3 Call management screen
Tabs: Incoming call icon, Call
in progress, Call on hold, …
Softkeys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, use the left-right navigator to look at calls on hold or
incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status
of the call consulted. For example, the transfer function will not be available between a call in progress
or on hold and an incoming call.
Used to switch from the conversation screen to the welcome screen
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact
of your choice by pressing the key associated to the contact.

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1.2 8029s Premium DeskPhone
This phone is part of digital phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8029s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
offers a rich digital communications experience and a great conversations comfort with an outstanding
audio quality either in hands free or using the comfort handset.
1.2.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome backlit screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
1.2.2 Main screen and navigation keys
Top bar (date, time, status icons)
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
•Stationary white icon: No forwarding activated.
•Rotating arrow: Forwarding activated.

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1.2.3 Call management screen
Tabs: Incoming call, Call in
progress, Call on hold, …
Softkeys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in
progress, call on hold, arrival of new call). When a call is in progress, use the left-
right navigator to look at calls on hold or incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up
and Down arrows to move up or down a page. These functions (transfer,
conference, etc.) are directly related to the status of the call consulted. For
example, the transfer function will not be available between a call in progress or on
hold and an incoming call.
Used to switch from the conversation screen to the welcome screen.
Press the key in front of the label to select the corresponding feature.
1.2.4 Changing or updating the paper label
Removing the paper label
•Lift the protective cover at the notch (1).
•Remove the paper label in the same way (2).
•Update or replace the paper label.
Inserting the phone label
•Position the phone label, left side first, making sure it is placed correctly
behind the notches (a,b,c,d).
•Put the protective cover back in the same way.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
a
b
c
d

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1.3 Welcome screens
8039s
8029s
1.3.1 Homepage description
You can access all of your phone's features from these screens. The default display has three pages
that you can access by pressing to the page tabs at the top of the screen. The selected page is
highlighted. The default pages can be augmented with other applications (ACD for example) installed
and/or configured on your system.
•Menu page Menu
Contains all features and applications accessible by pressing the label of the desired feature or
application. From this page, it is possible to adjust the ringer volume, program the time of an
appointment, lock the terminal, define the default page displayed, configure voice mail, and
access telephone functions such as calling back one of the last numbers or intercepting calls.
•Perso page Perso
Contains call line keys (allowing supervision of calls) and programmable call keys.
•Info page Info
Contains information on the telephone and the status of its functions: name, telephone number,
number of messages (including call log events, text messages and voice messages), activation
of transfer function, appointment reminder, etc.
•Forward icon: Press the icon (touchscreen) or the key next to this icon to program or change
the transfer function.
•Press the key in front of the label to select the corresponding feature.
Choose the page displayed by default on the telephone
•Settings Phone Homepage
•Select the default page (Menu, Perso, Info, Last page seen …).
•
1.4 Status icons/ Call icons
Icons giving information about some specific configurations of the phone or about call status are
displayed in the top bar of the screen.
Status icons
Depending on the size of the display, all status icons may not be displayed simultaneously. Which icons
are displayed depends on their priority. The following icons are listed according to their priority, from the
highest to the lowest.
Silent mode.
Telephone locked.
Headset connected.
Appointment programmed.

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Call icons
Incoming call icon.
Call in progress icon.
Call holding icon.
Your contact ended the conversation.
1.5 Permanent features keys
They are located just above the loudspeaker.
•Mute and interphony key.
During a call, press this key to stop your contact from hearing you. When idle,
press this key to switch the phone to interphony mode. When you receive a call,
the phone hooks off automatically and you go straight into hands-free mode.
When activated, this key is lit blue. Interphony can be disabled by the
administrator.
•Turn down the volume (ringing or call state).
•Decrease the brightness (idle state).
•Decrease the contrast (idle state).
•Turn up the volume (ringing or call state).
•Increase the brightness (idle state).
•Increase the contrast (idle state).
•Pressing this key answers an incoming call in hands-free mode (when activated,
the key is lit blue). When a call is in progress, pressing this key switches from
hands-free mode to headset or handset mode.
•Hold: the call is placed on hold.
•Transfer: transfer the call to another number.
•Redial key: to access the 'Redial' feature.
oLast number redial (short press).
oCall back one of the last 8 numbers dialed (long press).
•Used to obtain information on functions of the 'menu' page and to program key of
the 'perso' page.
Messaging key to access the messaging portal (call log, voice messages and text
messages).
This key flashes blue when there is a new event such as a new voice message, a
new instant message or a new event in the call log.

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1.6 Keyboard
1.6.1 Magnetic alphabetic keyboard
Your set is provided with a magnetic alphabetic keyboard. The
keyboard depends on your country and languages. The
magnetic keyboard is automatically fixed on the base of the
set. It is connected to the corresponding connector behind the
phone.
•Country variants:
oAZERTY
oQWERTZ
oQWERTY (international)
oQWERTY (nordic)
Use the keyboard to enter names while configuring the phone. Directly access the dial by name feature
by entering the name of your contact on the keyboard.
Below is a list of the function keys that allow you to access all the symbols.
Cursor moving keys (left, right, up and down). Allows you to navigate edit boxes. Press the
Alt key to access the left and up directions.
Caps lock: to write text in capital letters.
Alt key: to access specific and punctuation characters.
Enter key: to validate edited text.
Backspace key: to delete one character in an edit box.

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1.7 Description of the connectors
Various connections to allow phone extensions.
8039s, 8029s
Jack connector - CTIA standards
5
A
Microphone
B
Ground
C
Audio (right)
D
Audio (left)
8039s
8029s
1
Add-on module connector (SATA type).
2
RJ 11 connector for external ringer and audio active envelop indicator.
3
Magnetic alphanumerical keyboard connector (RJ 9).
4
Wired handset connector (RJ9).
5
3.5 mm, 4 pole jack (TRRS standards: CTIA).
Cable path for line connection (8029/8039 Premium Deskphone)
Make sure you position the cable correctly in the compartment intended for that purpose:
1
2
3
4
5

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1.8 Add-on module
Depending on your DeskPhone, phone capabilities can be extended with add-ons:
8039s
8029s
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
1.8.1 Install the add-on to the deskphone
•Premium Add-on 10 keys
oRemove the protection of the dedicated compartment behind the set.
oInsert the add-on correctly in the compartment.
oPlug the provided cord into the dedicated sockets behind your set and the add-on (1: ).
oFix the add-on with the provided screw.
oRestart the deskphone (unplug and plug in the power jack if you are using an external
power adapter or the Ethernet connector –LAN).
•Premium Add-on 40 keys / Premium Smart Display 14 keys:
oPlug the provided cord into the dedicated socket behind your phone and behind the add-
on ( ).
oIf desired, fix the foots (set and add-on) with the provided clip.
oRestart the deskphone (unplug and plug in the power jack if you are using an external
power adapter or the Ethernet connector –LAN).
Manage and use the add-on keys as a direct call key. See chapter: Programming your telephone.
1
2
3
4
1

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1.8.2 Install more than one add-on module
It is possible to connect up to three add-on modules (Premium Smart Display 14 keys, Premium Add-on
40 keys). To attach another add-on, affix and connect the new add-on to the one that is already
connected:
oThe first add-on is connected to the deskphone.
oPlug the provided cord of the new add-on into the dedicated
socket behind the connected add-on ( ).
oPlug the other end of the cord into the dedicated socket
behind the new add-on ( ).
oRestart the deskphone (unplug and plug in the power jack if
you are using an external power adapter or the Ethernet
connector –LAN).
1.8.3 Attach the add-on with the clip
You can also order this clip separately for each of the two add-on modules. You can attach the base (set
and add-on module) with the add-on clip provided with Premium Add-on module 40 keys and Premium
Smart Add-on module 14 keys.
Premium Smart Add-on
Remove the protection on the
add-on clip
Place the clip in the correct
position under the base of the
phone, as shown in the image
Place the add-on onto the clip,
as shown in the image
Premium Add-on 40
Remove the protection on the
add-on clip
Place the clip in the correct
position under the base of the
phone, as shown in the image
Place the add-on onto the clip,
as shown in the image
Use the same procedure to attach an add-on to another add-on.
You can attach one or more add-ons to your phone. To attach another add-on, affix and connect the new
add-on to the one that is already connected.

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1.8.4 Changing or updating the paper label
•Premium Add-on 10 keys (with paper labels)
oRemove the protective cover (1): Insert a thin object (or
your fingernail) in the slot (a) to lift the protective cover.
Carefully remove the cover at the first notch (b). The cover
is held in place by small notches, take care not to break the
plastic cover near the notches.
Remove the cover from the other notches (c, d) by moving
the cover gently from right to left ( ).
oRemove the paper label with a thin object.
oReplace the paper label and protective cover (2):
The cover or the paper can only be placed in the right way.
It has to cover all the paper area. If not, return it.
Position the paper label, right side first, by inserting it under
the plastic notches (a). Then, insert the other notches (b) by
gently pressing the paper near each notch.
Put the protective cover back in the same way.
•Premium Add-on 40 keys (with paper labels)
oRemove the protective cover (1): Insert a thin object
(or your fingernail) in the correct position (a) to lift
the protective cover. Carefully remove the
protective cover. The cover is held in place by small
notches, take care not to break the plastic cover
near the notches.
oRemove the paper label in the same way
oReplace the paper label and protective cover (2):
The cover or the paper can only be placed in the
right way. It has to cover all the paper area. If not,
return it.
Position the paper label, right side first, by inserting
it under the plastic notches (c). Then, insert the
other notches (b) by gently pressing the paper near
each notch.
Put the protective cover back in the same way.
oFollow the same method for each paper area.
The application 'LabelSet' is available to help you to print the paper labels. Please contact your business
partner for more information.
1.9 Install a comfort wired handset
•Remove the rubber.
•Plug-in the wired handset to the appropriate connector
(refer to phone description).
•Make sure you position the cable correctly in the
compartment intended for that purpose:-:

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Using your telephone
2.1 Identify the terminal you are on
The number of your telephone is displayed on the 'Info' page.
2.2 Consulting the call log
At any time, you can consult all answered and unanswered incoming and outgoing calls.
•
•Call Log
•Enter your password (if required) and apply.
2.2.1 Consulting all calls
All calls are displayed with an icon giving information on the type of call.
Answered outgoing calls.
Unanswered outgoing calls.
Answered incoming calls.
Unanswered incoming calls.
•Using the up and down navigation key to scroll through the log (If more than one page).
•Display the contact information by selecting it in the list. Information such as the name, phone
number, date and time are displayed on the screen.
•You can choose to call the contact or clear the log:
oRecall: Call back the contact.
oDelete: Delete the entry.
oDelete all: Delete the entire log.
2.2.2 Delete all call logs
•Use one of the following:
oPress the key associated with the icon: .
oDisplay the contact information by selecting it in the list.
Delete all
•or Yes: To confirm (No: to cancel).
All call logs are deleted.

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2.3 Making a call
Use one of the following:
•Dial the destination number. The hands-free mode is activated automatically.
•Unhook the handset Dial the destination number.
•Press the Off-hook key of the headset Dial the destination number. If your headset has no Off-
hook/On-hook key, use the phone keys and switch on the audio on the headset ( ).
•Hands-free Dial the destination number.
•Programmed line key.
•Dial by name (enter the first letters of the contact's name on the alphapad and press OK to start
the search).
•Redialing from the call log.
•Redial last number.
To make an external call, dial the outside line access code before dialing your contact number.
If the internal or outside number does not reply
•LS announce Broadcast a message on the loudspeaker of the free terminal.
•Call back Request callback to a busy terminal.
•Text mail Send a written message.
•Voice mail Store number to call again.
The hands-free mode can be deactivated by the administrator.
2.4 Receiving a call
Answer the call depends on audio devices connected to you phone: handset, headset, hands-free,
external hands-free or loudspeaker.
Use one of the following:
•Lift the handset to take the call.
•Press the On-Hook/Off-Hook key on the headset to take the call. If your headset has no Off-
hook/On-hook key, use the phone keys and switch on the audio on the headset ( ).
•or Press the 'take the call', 'loudspeaker' key to take the call in hands-free mode.
•Take call or Take the call with the headset if connected, or in hands-free mode.
•Select the incoming call icon.
•Press dedicated line key on external handsfree to take the call in hands-free mode on this device.
The hands-free mode can be deactivated by the administrator.