Alcatel-Lucent Premium DeskPhone 8029s User manual

OpenTouch® Suite for MLE
8039s Premium DeskPhone
8029s Premium DeskPhone
User Manual
8AL90354USAAed01-1824

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Introduction
Thank you for choosing an Alcatel-Lucent phone.
This model offers enhanced ergonomic features for more effective communication.
This document describes the services offered by the following sets connected to an OmniPCX Enterprise
system:
•Alcatel-Lucent 8039s Premium DeskPhone (8039s).
•Alcatel-Lucent 8029s Premium DeskPhone (8029s).
The label and icons displayed depend on the type and the skin of the set. The label is not displayed if the
corresponding feature is not configured on your telephone system. Depending on the size of the display,
some labels may be truncated. All labels are displayed in color and are italicized.
This icon describes a succession of actions or labels you have to do or select: .
This icon describes the consequence of an action: .
Some features depend on the type of the set.
8039s
8029s
Digital Phone
Monochrome screen
Premium Add-on 10 keys modules
Premium Smart display 14 keys module
Premium add-on 40-key modules
Audio services (hands-free, handset and headset)
The labels and icons presented in this document are not contractually binding and may be modified without
prior warning.

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Getting to know your telephone 8
1.1 8039s Premium DeskPhone 8
1.1.1 Phone description 8
1.1.2 Main screen and navigation keys 8
1.1.3 Call management screen 9
1.2 8029s Premium DeskPhone 10
1.2.1 Phone description 10
1.2.2 Main screen and navigation keys 10
1.2.3 Call management screen 11
1.2.4 Changing or updating the paper label 11
1.3 Welcome screens 12
1.3.1 Homepage description 12
1.4 Status icons/ Call icons 12
1.5 Permanent features keys 13
1.6 Keyboard 14
1.6.1 Magnetic alphabetic keyboard 14
1.7 Description of the connectors 15
1.8 Add-on module 16
1.8.1 Install the add-on to the deskphone 16
1.8.2 Install more than one add-on module 17
1.8.3 Attach the add-on with the clip 17
1.8.4 Changing or updating the paper label 18
1.9 Install a comfort wired handset 18
Using your telephone 19
2.1 Identify the terminal you are on 19
2.2 Consulting the call log 19
2.2.1 Consulting all calls 19
2.2.2 Delete all call logs 19
2.3 Making a call 20
2.4 Receiving a call 20
2.5 Switching between audio modes 21
2.6 Activating the loudspeaker during a conversation (handset lifted) Loudspeaker. 21
2.7 Making calls by name (company directory) 22
2.8 Make calls via your programmed call keys (Perso page/F1 and F2 keys/Add-on module) 22
2.9 Redialing 22
2.9.1 Redialing the last number dialed (redial) 22
2.9.2 Call back one of the last 8 numbers dialed 22
2.10 Callback requests 23
2.11 Call back an unanswered call 23
2.11.1 Call back the last caller 23
2.11.2 List of last callers 23
2.11.3 Delete the list of unanswered calls 23
2.12 Requesting automatic callback if internal number is busy 24
2.13 Receiving interphony calls 24
2.14 Sending DTMF signals 24
2.15 Mute, so that your contact cannot hear you 25
2.15.1 From the set 25
2.15.2 From the headset 25
2.16 Forwarding calls to your voice message service 25

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2.17 Consulting your voice mailbox 25
2.18 Sending a text message to an internal contact 25
2.19 Consulting text messages 26
2.20 Lock / unlock your telephone 26
During a conversation 27
3.1 Making a second call during a conversation 27
3.1.1 Other methods for calling a second contact 27
3.1.2 Release the second call and recover the call on hold 27
3.2 Answering a second call during a conversation 27
3.3 Switching between calls (Broker call) 28
3.4 Transferring a call 28
3.5 Three-way conference with internal and/or external contacts (conference) 28
3.5.1 Cancel conference and return to first contact (If conference is active) 28
3.5.2 Hang up on all participants (If conference is active) 28
3.5.3 After the conference, to leave your two contacts talking together: 28
3.5.4 View information about the other people in the conference 28
3.6 Talk simultaneously to more than 2 contacts 29
3.7 Placing a call on hold (hold) 29
3.7.1 Exclusive hold 29
3.7.2 Common hold 29
3.8 Placing an outside call on hold (parking) 30
3.9 Intrusion into an internal conversation (barge-in) 30
3.9.1 Protect a call against intrusion 30
3.10 Signal malicious calls 30
Sharing 31
4.1 Answering the general bell 31
4.2 Manager/Assistant filtering 31
4.3 Call pick-up 31
4.4 Hunting groups 32
4.5 Calling an internal contact on his/her pager 32
4.6 Answering a call on your pager 32
4.7 Calling a contact on his/her loudspeaker 33
4.8 Send a voice message copy 33
4.9 Sending a recorded message to a number or a distribution list 33
4.10 Broadcasting a message on the loudspeakers of a station group 33
Keep in touch 34
5.1 Forwarding calls to another number (immediate forward) 34
5.2 Forwarding calls if you do not answer or if you are busy 34
5.3 Do not disturb 34
5.4 Forwarding calls to your pager 35
5.5 Forwarding your calls from the receiving terminal ('Follow me') 35
5.6 Applying a selective forward 35
5.7 Cancelling all forwards 36
5.8 Leaving a text message for internal callers 36
Managing your charges 37
6.1 Charging your calls directly to business accounts 37
6.2 Finding out the cost of an outside call made for an internal user from your terminal 37

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Programming your telephone 38
7.1 Initializing your voice mailbox 38
7.2 Customizing your voice greeting 38
7.3 Modify the password for your phone set 38
7.4 Modify the password for your voice mailbox 39
7.5 Adjusting the audio functions 39
7.5.1 Choose the tune 39
7.5.2 Adjusting the ringer volume 39
7.5.3 Activate/deactivate silent mode 40
7.5.4 Activate/deactivate meeting mode (progressive ringing) 40
7.5.5 Activate/deactivate discreet ring mode 40
7.5.6 Adjust ringer volume while a call arrives 40
7.6 Adjusting the contrast of the display 40
7.7 Selecting the welcome page 40
7.8 Selecting language 41
7.9 Programming keys for call numbers and functions (Perso page/add-on keys) 41
7.9.1 Other possibilities 41
7.10 Modify a programmed key 41
7.11 Delete a programmed key 42
7.12 Programming an appointment reminder 42
7.13 Call the associated set 43
7.14 Forward your calls to the associated number 43
7.15 Modify the associated number 43
7.16 The Tandem configuration 43
7.17 Create, modify or consult your interphony list (max. 10 numbers) 44
7.18 Install a jack accessory (headset, hands-free, loudspeaker) 44
7.19 Contacting your administrator (Technical support) 45
7.19.1 Date code (right) / Technical code (left) 45
7.19.2 Software version 45
7.20 Phone auto test 45
'Meet me' conference 46
8.1 Initiate a 'Meet me' conference 46
8.2 Join a 'Meet me' conference 46
ACD: Agent set/ Supervisor station 47
9.1 Agent set 47
9.2 Open an agent session (LogOn) –Agent set 47
9.2.1 For a decision maker agent 47
9.3 ACD application welcome screen –Agent set 47
9.4 Close an agent session (LogOff) 48
9.5 Supervisor station 48
9.6 Open a supervisor session (LogOn) 48
9.7 Processing group- Supervisor entry/withdrawal 48
9.8 Supervision or acceptance of an assistance request 49
9.9 Close a supervisor session 49

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Accessories 50
10.1 List of accessories 50
10.1.1 Jack 3.5 mm 4-pole corded headset 50
10.1.2 Conference module 50
10.1.3 EHS interface 50
10.1.4 Other accessories (headsets) 50
10.2 8115/8125 Audioffice 51
10.2.1 Box content 51
10.2.2 Description 52
10.2.3 Set-up 52
10.2.4 Connect your devices 53
10.2.5 Bluetooth®(8125 Audioffice) 53
10.2.6 Use your device 54
10.2.7 Use the 8125 Audioffice with your mobile 55
10.3 External ringing interface module (MWS 3GV28050AA) 56
10.3.1 List of supplies 56
10.3.2 Installation 56
10.3.3 Connect the device 57
10.4 Wall mounting kit 58
10.5 Connect a 3 pole jack headset 59
10.6 Alcatel-Lucent Enterprise Application Partner Program 60
Technical specifications 61
Ordering information 63
Guarantee and clauses 64
13.1 Safety Instructions 64
13.2 Regulatory Statements 65

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Getting to know your telephone
1.1 8039s Premium DeskPhone
This phone is part of digital phone range. With its color display associated to 10 dedicated functions keys,
and an intuitive navigation key, the 8039s Premium DeskPhone provides a rich digital communications
experience and a great conversations comfort with an outstanding audio quality either in hands free or using
the comfort handset.
1.1.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome backlit screen.
3
10 dedicated functions keys.
4
Navigation.
5
Permanent feature keys: quick access to the phone's
main features.
6
Wired handset.
7
3.5 mm, 4 pole jack (TRRS standards: CTIA).
8
Magnetic alphabetic keyboard.
9
An adjustable and stable foot.
10
Loudspeaker.
1.1.2 Main screen and navigation keys
Top bar (date, time, status icons)
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or
configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.

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Back/Exit key: Use this key to go back to the previous step. Use this key to go back to
the homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
•Stationary white icon: No forwarding activated.
•Rotating arrow: Forwarding activated.
1.1.3 Call management screen
Tabs: Incoming call icon, Call
in progress, Call on hold, …
Softkeys: actions available
depending on the call status
(when presentation screen is
not displayed)
Notification (popup) of
incoming call
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, call on hold,
arrival of new call). When a call is in progress, use the left-right navigator to look at calls on hold or
incoming calls.
All features are accessible while the call is displayed on the screen. Use the Up and Down arrows to
move up or down a page. These functions (transfer, conference, etc.) are directly related to the status
of the call consulted. For example, the transfer function will not be available between a call in progress
or on hold and an incoming call.
Used to switch from the conversation screen to the welcome screen
Press the key in front of the label to select the corresponding feature.
Calls can also be managed from the Perso page.
While the call is in progress, press the Back/Exit key and display the Perso page. Calls in progress or
waiting calls are displayed on the different line keys. It is then possible to converse with the contact
of your choice by pressing the key associated to the contact.

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1.2 8029s Premium DeskPhone
This phone is part of digital phone range. In addition to a clear monochrome display associated to 6
dedicated function keys and an intuitive navigation key, the 8029s Premium DeskPhone provides 4
programmable keys as a smart add-on module, for a quick access to your favorite contacts or features. It
offers a rich digital communications experience and a great conversations comfort with an outstanding
audio quality either in hands free or using the comfort handset.
1.2.1 Phone description
1
LED
Flashing blue: incoming call / Appointment alarm.
2
Monochrome backlit screen.
3
6 dedicated functions keys.
4
4 programmable keys with Led and paper label.
5
Navigation.
6
Permanent feature keys: quick access to the phone's
main features.
7
Wired handset.
8
3.5 mm, 4 pole jack (TRRS standards: CTIA).
9
Magnetic alphabetic keyboard.
10
An adjustable and stable foot.
11
Loudspeaker.
1.2.2 Main screen and navigation keys
Top bar (date, time, status icons)
Display the page by selecting the
corresponding tab.
Forward icon.
Softkeys: Menus and actions
available depending on the
selected page.
OK key: Use this key to validate your choices and options while programming or configuring.
Left-right navigator: In idle state, use this key to move from one page to another. In
conversation, use this key to move between tabs of current calls (call in progress, calls on
hold, incoming call). In the text edition, use this key to navigate into the text box.
Up-down navigator: Used to scroll through the content of a page.
Back/Exit key: Use this key to go back to the previous step. Use this key to go back to the
homepage (long press).
Manage your call forwarding by pressing the key associated with the forward icon.
•Stationary white icon: No forwarding activated.
•Rotating arrow: Forwarding activated.