Allworx 9202 User manual

Allworx
Phone Guide
9202

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered
trademark of Allworx Corp. All other names may be trademarks or registered trademarks of their respective
owner

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page i
Table of Contents
1 GETTING STARTED....................................................................................................................................1
1.1 WHAT IS IN THE BOX?..............................................................................................................................1
1.2 CONNECTING THE PHONE .......................................................................................................................1
2 ADJUSTING YOUR PHONE ........................................................................................................................3
2.1 SETUP FOR DESKTOP .............................................................................................................................3
2.2 VOLUME .................................................................................................................................................3
3 INTRODUCTION TO YOUR ALLWORX PHONE.........................................................................................4
4 BUTTON OPERATION.................................................................................................................................5
4.1 MESSAGES.............................................................................................................................................6
4.2 TRANSFER..............................................................................................................................................6
4.3 CONFERENCE.........................................................................................................................................6
4.4 INTERCOM ..............................................................................................................................................7
4.5 RELEASE................................................................................................................................................7
4.6 PARK......................................................................................................................................................7
4.7 MUTE/DND ............................................................................................................................................7
4.8 HOLD .....................................................................................................................................................8
5 PHONE OPERATION...................................................................................................................................9
5.1 PLACING A CALL .....................................................................................................................................9
5.2 RECEIVING A CALL..................................................................................................................................9
5.3 ENDING A CALL.......................................................................................................................................9
5.4 DIRECTORY DIALING ...............................................................................................................................9
5.5 REDIAL A NUMBER ................................................................................................................................10
5.6 MISSED CALLS......................................................................................................................................10
5.7 IGNORE AND SILENCE SOFT KEYS .........................................................................................................10
5.8 PROGRAMMABLE FUNCTION KEYS.........................................................................................................11
6 SYSTEM FEATURES.................................................................................................................................12
6.1 OPERATOR...........................................................................................................................................12
6.2 USER / RESOURCE EXTENSIONS ...........................................................................................................12
6.3 LEAVE A USER A VOICEMAIL..................................................................................................................12
6.4 BUSINESS SPEED DIAL..........................................................................................................................12
6.5 AUTO ATTENDANT.................................................................................................................................12
6.6 OVERHEAD PAGING ..............................................................................................................................12
6.7 ACTIVE DOOR RELAY............................................................................................................................12
6.8 DO NOT DISTURB .................................................................................................................................12
6.9 CALL QUEUES ......................................................................................................................................13
6.10 CALL FORWARDING...............................................................................................................................14
6.11 PAGING ZONES.....................................................................................................................................14
6.12 CONFERENCE CENTER..........................................................................................................................14
6.13 ALLWORX MESSAGE CENTER................................................................................................................14
6.14 ANSWER RINGING PHONE USING ANOTHER HANDSET............................................................................15
6.15 PARKING ..............................................................................................................................................15
6.16 CALL MONITORS...................................................................................................................................16

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page ii
6.17 BUSY LAMP FIELD (BLF).......................................................................................................................16
7 ADVANCED TOPICS .................................................................................................................................17
7.1 PHONE CONFIGURATION MENU .............................................................................................................17
7.2 PERSONAL SPEED DIAL.........................................................................................................................17
7.3 PREFERENCES......................................................................................................................................17
7.4 REBOOT THE PHONE.............................................................................................................................19
7.5 CLEAR CALL HISTORY...........................................................................................................................20
7.6 REFRESH DIRECTORY...........................................................................................................................20
7.7 CHECK THE NETWORK SETTINGS ..........................................................................................................20
7.8 CURRENT STATUS / INFO ......................................................................................................................21
7.9 CHECK STATISTICS...............................................................................................................................22
7.10 SAVE CHANGES TO YOUR SETTINGS .....................................................................................................22
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.....................................................................................23
8 ADDITIONAL INFORMATION....................................................................................................................24
9 WALL MOUNTING (OPTIONAL)................................................................................................................24
10 REGULATORY NOTICES..........................................................................................................................25
11 ABBREVIATIONS.......................................................................................................................................25

Phone Guide - 9202
Congratulations! You’re the proud new owner of an Allworx®9202 VoIP phone. This phone will make it easy for
you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check out the contents of the box your phone came in. You should have:
• Allworx 9202 phone
• Power supply
• Handset with cord
• Phone Functions Reference Card
Not included, but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the
figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. Connect the power cable into the phone, and then plug the other end into an outlet. It’s a good idea to
use a surge protector.
5. Thread cables through the strain relief guide.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 1

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 2
6. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 3
2 Adjusting Your Phone
2.1 Setup for Desktop
You must set up the support arm on the back of the Allworx 9202 phone so that it is easy to use and easy to
read the screen.
1. Grasp the phone with one hand and grasp the wall-mount base with the other hand.
2. Depress the two tabs on either side of the wall-mount base.
3. While holding the phone upright, swing the base out until the support arms are released.
4. Locate the slots on the back of the phone in the middle on each side.
5. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
2.2 Volume
The volume of the incoming ring, handset speaker, base speaker, and the headset is adjustable.
To adjust the Volume:
• Press the VOLUME bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset.
• To adjust the handset volume, lift the handset and then press the VOLUME bar on the left (decrease)
or right (increase) for desired audio level.
• To adjust the base speaker volume, press the VOLUME bar on the left (decrease) or right (increase) for
desired audio level while the speaker is in use.
• The screen shows the device for which you are adjusting the volume.

Phone Guide - 9202
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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Phone Guide - 9202
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
messages are present. Access the Message Center.
TRANSFER Solid red until the call
is transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
CONFERENCE Blinking green while
making connections
Solid red when in use.
Talk to 3 parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
INTERCOM Solid green when in
use. Use the phone as an intercom.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
Solid red when Mute. Turn off the microphone in handset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
MUTE/DND
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and
Save settings.
The up and down arrows buttons can be use to initiate a directory
listing. Continue to use the arrow buttons to scroll through the
director or use the keypad to spell a name, and then use the select
button to place a call to the selected entry.
Soft key
Selection None Use the buttons below the display to select a soft key.
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 6
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail box. The number of new
messages appears on the screen. To listen to your voicemail, press the MESSAGES button. You’ll need to
enter your password to access your messages.
4.2 Transfer
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
2. At the dial tone, dial the extension to where you want to transfer the call.
3. The call will automatically be transferred. If the recipient does not answer, the call will follow the
recipient’s call route.
Announced (Attended) Transfer
To talk to the person to whom you are transferring the call to before the transfer goes through.
1. Press the TRANSFER button.
2. Select a second Call Appearance PFK.
3. Dial the extension to where you want to transfer the call.
4. Talk to the new recipient.
5. Press the TRANSFER button again. The two parties will now be connected.
6. If you want to cancel the transfer, press the RELEASE button. To return to the original caller, press the
Call Appearance PFK where the call is currently being held.
4.3 Conference
After connecting to the first person you want on the conference call, follow these steps:
1. Press the HOLD button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONFERENCE button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The CONFERENCE button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps:

Phone Guide - 9202
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the HOLD button. (The display will show the two parties
involved in the conference).
b. You may now talk to the remaining party.
c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join the
conference, press CONFERENCE, then select the flashing Call Appearance PFK. The three-
way conference is then re-established.
8. End the conference by hanging up.
4.4 Intercom
1. Lift the handset. Press the INTERCOM button, and then dial the extension of the person you would like
to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over their speaker.
4. Press the INTERCOM button to end the call.
5. To deny an incoming Intercom request, press the IGNORE soft key.
4.5 Release
The RELEASE button is used to hang-up an active call or to abort a new call setup, such as the middle of a
transfer operation.
4.6 Park
PBX Behavior on a call appearance
• To park an active call, press the PARK button.
• The phone displays for 3 seconds the parking orbit (701 - 709) of where the call is parked.
Key System Behavior on an outside line
• To place an active call in a “system-wide hold”, press the PARK button. Any phone with a PFK for that
outside line will be able to retrieve the call.
4.7 Mute/DND
Mute a Call
During a call, you can press the MUTE/DND button to turn off the microphone in the handset. The light on
the MUTE/DND button is red when the phone is muted.
Prevent Incoming Calls using Do Not Disturb (DND)

Phone Guide - 9202
1. With the handset on hook, press the MUTE/DND button.
2. The light on the MUTE/DND button will appear amber.
3. With Do Not Disturb enabled, your phone will not ring. All calls will follow the next step in your active
call route.
4. Press MUTE/DND to turn Do Not Disturb off your phone. The light on the MUTE/DND button will turn
off.
Change Presence State
The MUTE/DND button can also be used to change your Presence setting directly from the phone. The
Presence states are: ‘In Office’, ‘At a Meeting’, ‘On Vacation’, ‘On Business Trip’, ‘At Home’, ‘Away’, and
‘Busy’.
1. Press and hold the MUTE/DND button to display the Presence states.
2. Using the Up / Down navigation arrows, scroll to the desired Presence.
3. Use the Select button to save the Presence state.
The MUTE/DND button will flash amber when you are in any state other than ‘In Office’.
4.8 Hold
To place a call on hold:
• Press the HOLD button.
o The HOLD button will blink red once.
• Place the handset on the hook.
o The Call Appearance PFK for the call that is on hold will blink green until the call is picked up
again.
To take the call off hold:
• Pick up the handset.
o If more than one call is on hold, the most recent call is connected.
• The caller ID of the call picked up will appear on the display.
To pick up a different call on hold:
• Press the flashing PFK for that call or use the Up / Down navigation arrows to display the call on the
screen, and then pick up the handset.
If you have a call on hold and a new call comes in, the new call will be answered when the handset is lifted.
If Music on Hold is enabled for your company’s system, callers on hold will hear music.
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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Phone Guide - 9202
5 Phone Operation
5.1 Placing a Call
• Outbound calls can be placed by pressing the following PFKs:
o Call Appearance: can be used to place extension-to-extension calls or to obtain an outside line
(must dial 9 first).
o Line Appearance: seizes the outside line without dialing 9 first.
o Speed Dial: automatically dials the programmed number
5.2 Receiving a Call
• Inbound calls can be answered with the following PFKs (when flashing):
o Call Appearance: can receive either an extension-to-extension call or an outside line directed to
an extension assigned to the phone.
o Line Appearance: can receive inbound calls from the outside line.
o Call Monitor
o Call Queue
Note: Unless configured otherwise, incoming calls to your phone will ring the audible indicator and flash one
of the Call Appearance PFKs.
5.3 Ending a Call
Release a call by using one of the following:
• Place receiver back on hook.
• Press another PFK.
o If a second call is coming in on another PFK, pressing that PFK will end the current call and
answer the incoming (unless auto on hold is enabled).
• Press the RELEASE button to end a call and start a new call.
5.4 Directory Dialing
1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and
Speed Dial numbers by Name or Description.
2. Use the Up / Down navigation arrows to highlight the name (or description) and extension. You may
also press an alphabetic key on the keypad to jump to the desired section of the directory.
3. Press the Select button to dial the number.
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Revised: May 28, 2008
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Phone Guide - 9202
5.5 Redial a Number
• You can automatically dial the last number called by selecting the REDIAL soft key on the phone’s
display screen.
• Select the CALLS soft key. Use the Up / Down navigation arrows to highlight the desired number. Press
the Select button .
• A PFK can be programmed by your System Administrator to redial the last number called.
5.6 Missed Calls
If a call is missed, a message will appear on the phone’s display. Use the following steps to see details of the
missed calls:
1. Select the CALLS soft key.
2. Use the Up / Down navigation arrows to view your missed calls.
3. Select the DETAIL soft key to view the date and time of the missed calls.
4. Press the Select button to call the number.
5.7 Ignore and Silence Soft Keys
• While a call is ringing, the SILENCE and IGNORE soft key options appear.
• Pressing the IGNORE soft key stops the audible ringing. However the PFK that the call is coming in on
will continue to flash until the call is answered or the caller hangs up.
• Pressing the SILENCE soft key stops the audible ringing. However, information on the incoming call will
still be displayed and the PFK that the call is coming in on will continue to flash until the call is
answered or the caller hangs up.
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 11
5.8 Programmable Function Keys
The following features can be programmed by your System Administrator into the 2 PFKs on the Allworx 9202.
Note: One PFK should be left as a Call Appearance. This is required for PBX behavior.
• Busy Lamp Field (BLF)
• Call Appearance
• Call Monitor
• Centrex Flash
• Day-Night Mode
• Info
• Park
• Personal Speed Dial
• Redial
• Line Appearance
• Parking Orbit
• Queue Appearance
• Speed Dial
• Messages

Phone Guide - 9202
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© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
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6 System Features
6.1 Operator
Dialing (or transferring to) 0 from any phone will initiate a call to the company operator.
6.2 User / Resource Extensions
Dialing (or transferring to) any extension between the range of 100 – 299 (3 digit mode) or 1000 – 2999 (4 digit
mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the
extension.
6.3 Leave a User a Voicemail
Dialing (or transferring to) any 3 + user extension will connect a call to a particular user’s voicemail.
Note: 3 + a resource extension only works if the extension routes directly to a user’s voicemail.
6.4 Business Speed Dial
The System Administrator can specify extensions 350 – 399 or 34000 – 34999 to ring particular numbers. The
System Administrator can program the extensions to a phone’s PFK.
6.5 Auto Attendant
Dialing (or transferring) to extension 400 or 431 from any phone will go to the default Auto Attendant.
Dialing (or transferring) to extension 431 - 439 from any phone will go to a specific Auto Attendant set up by
the System Administrator.
6.6 Overhead Paging
If the system is configured and connected to an Overhead Paging system, dialing extension 402 activates
paging. Once activated, users can use their phone to make an announcement that is transmitted through each
handset’s intercom or to the overhead paging system.
Note: An overhead paging system is a 3rd party product attached to the Allworx system.
6.7 Active Door Relay
If the system is configured and connected to a Door Relay, dialing extension 403 activates the relay.
6.8 Do Not Disturb
Dialing extension 420 enables Do Not Disturb on the phone.
Dialing extension 421 disables Do Not Disturb on the phone.
Note: The MUTE/DND button will not be lit.

Phone Guide - 9202
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Revised: May 28, 2008
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6.9 Call Queues
Logging in/out of a Queue
To log into a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into.
2. The button will change color from red to either off (no calls in queue) or flashing green (if a call is
waiting in the Queue).
Note: By default, the phone will automatically be logged into the Queue.
To logout of a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of.
2. The button color change to solid red (logged out of Queue).
Placing a Call in a Queue
Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by
the following steps:
To place a call in a Queue:
1. Press the TRANSFER button.
2. Dial 440# (# representing Queues 0 through 9) or an extension that is routed to a Queue.
Retrieving a Call from a Queue
Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a
call from a Queue:
• Dial extension 441# (# representing Queues 0 through 9).
• The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one
or more Call Queues:
The Queue PFK may be in one of several states:
o Red means you are currently logged out of the Queue.
o Off (not lit) means you are logged into the Queue but there are no calls waiting in the Queue.
o Flashing green means there is at least one call in the Queue and will flash on all phones that are
logged in.
When the Queue PFK light is flashing, you will be able to pick up the call using your handset and
pressing the PFK.
If Music on Hold is enabled for your company’s system, queued callers will hear music.

Phone Guide - 9202
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Revised: May 28, 2008
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6.10 Call Forwarding
Dialing 45 + an extension will forward any call that come into the phone to that extension.
To disable Call Forwarding for the phone, dial extension 450.
6.11 Paging Zones
Dialing 46# (# representing a Paging Zones 0 through 9) on the phone will broadcast audio to any other
phones that are members of the Paging Zone, which is set up by the System Administrator.
6.12 Conference Center
The Conference Center is an optional feature. Note: it is not available for the Allworx 10x.
There are four Conferences Bridges on the 24x and one Conference Bridge on the 6x that support up to 8
callers. A Conference can be scheduled using the directory page or be used without scheduling ahead of time.
Callers can join a Conference by dialing extension 408 or by being transferred to the extension by another
user. An Auto Attendant shortcut can be setup by the System Administrator to access the Conference Center.
A Conference ID and password are required in order to enter the conference.
Note: For more information refer to the Allworx Conference Center Guide found on the website at
www.allworx.com/support/downloads/default.asp.
The 24x supports up to 4 simultaneous conferences while the 6x supports only one conference. Default
Conference IDs and Pins for unscheduled conferences are shown in the table below:
Server Conference ID Password
6x, 24x 480 480
24x 481 481
24x 482 482
24x 483 483
6.13 Allworx Message Center
The Allworx Message Center can be reached by:
1. Dialing 6 + your extension from any office phone or from the company Auto Attendant, if calling from an
outside line.
2. Pressing the MESSAGES button on any Allworx phone.
The Allworx Message Center allows the user to:
• Listen to new and saved voicemails
• Send a message to another user

Phone Guide - 9202
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Revised: May 28, 2008
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• Change presence setting
• Change name recording
• Manage message greetings
• Change password
Note: For more information refer to the Allworx Message Center Guide found on the website at
www.allworx.com/support/downloads/default.asp.
6.14 Answer Ringing Phone Using Another Handset
A user can answer another user’s ringing phone from their own handset by dialing 7 + the alternate phone’s
extension.
6.15 Parking
A call can be parked by pressing the PARK button. The maximum wait time a caller is parked and the
subsequent routing is defined by the system administrator.
Park a Call using a Line Appearance PFK
Parking a call on a Line Appearance PFK will act as a “system-wide hold” in that any phone with a Line
Appearance PFK assigned to the same outside line will be able to retrieve the call by pressing the Line
Appearance PFK. This would typically be used in systems configured for Key System Behavior.
Parking a Call from the Hold Screen
The currently displayed call on hold can be parked by pressing the PARK button. The call is parked without
retrieving it from Hold.
Retrieving a Parked Call
Your System Administrator can define one of the PFKs on your Allworx phone as a Parking Orbit PFK for
one or more of the parking extensions. Your System Administrator can also set a reminder to ring the
handset when the call has been parked beyond a specified period of time.
The Parking Orbit PFK may be in one of several states:
• Off (not lit) means the Parking Orbit is idle, no parked call.
• Amber PFK means a call has been parked by that particular handset within the last five seconds. After
five seconds, the button will turn to slow flashing green.
• Slow flashing green means a call has been parked using this handset for more than five seconds.
• Slow flashing red means a call has been parked on this Parking Orbit, but not by this handset.

Phone Guide - 9202
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Revised: May 28, 2008
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When the Parking Orbit PFK light is flashing, you will be able to pick up a call in the Parking Orbit using
your handset and pressing the PFK.
Note: Parked calls can be answered without a designated Parking Orbit PFK by dialing 701 – 709
from any handset.
If Music on Hold is enabled for your company’s system, queued calls will hear music.
6.16 Call Monitors
Call Monitors are created and programmed by your System Administrator. The System Administrator can
define the PFKs on your Allworx phone for one or more Call Monitors.
The Call Monitor PFK may be in one of several states:
• Off (not lit) means the Call Monitor is idle, no incoming call.
• Fast flashing green means there is an incoming call (with the handset set to ring).
• Green means there is an active call on this handset.
• Fast flashing red means there is an incoming call (with the handset set not to ring).
• Slow flashing green means an active call is on hold by this handset.
When the Monitor PFK light is flashing, you can pick up the call using your handset and pressing the PFK.
6.17 Busy Lamp Field (BLF)
Another user’s phone can be linked to a PFK on your phone. The PFK will automatically dial the user’s
extension when pressed. The BLF PFK will flash red when the user has an incoming call and it will be solid
red when the user is on the phone.