Allworx 9202 User manual

Allworx
Phone Guide
9202

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered
trademark of Allworx Corp. All other names may be trademarks or registered trademarks of their respective
owner

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page i
Table of Contents
1 GETTING STARTED....................................................................................................................................1
1.1 WHAT IS IN THE BOX?..............................................................................................................................1
1.2 CONNECTING THE PHONE .......................................................................................................................1
2 ADJUSTING YOUR PHONE ........................................................................................................................3
2.1 SETUP FOR DESKTOP .............................................................................................................................3
2.2 VOLUME .................................................................................................................................................3
3 INTRODUCTION TO YOUR ALLWORX PHONE.........................................................................................4
4 BUTTON OPERATION.................................................................................................................................5
4.1 MESSAGES.............................................................................................................................................6
4.2 TRANSFER..............................................................................................................................................6
4.3 CONFERENCE.........................................................................................................................................6
4.4 INTERCOM ..............................................................................................................................................7
4.5 RELEASE................................................................................................................................................7
4.6 PARK......................................................................................................................................................7
4.7 MUTE/DND ............................................................................................................................................7
4.8 HOLD .....................................................................................................................................................8
5 PHONE OPERATION...................................................................................................................................9
5.1 PLACING A CALL .....................................................................................................................................9
5.2 RECEIVING A CALL..................................................................................................................................9
5.3 ENDING A CALL.......................................................................................................................................9
5.4 DIRECTORY DIALING ...............................................................................................................................9
5.5 REDIAL A NUMBER ................................................................................................................................10
5.6 MISSED CALLS......................................................................................................................................10
5.7 IGNORE AND SILENCE SOFT KEYS .........................................................................................................10
5.8 PROGRAMMABLE FUNCTION KEYS.........................................................................................................11
6 SYSTEM FEATURES.................................................................................................................................12
6.1 OPERATOR...........................................................................................................................................12
6.2 USER / RESOURCE EXTENSIONS ...........................................................................................................12
6.3 LEAVE A USER A VOICEMAIL..................................................................................................................12
6.4 BUSINESS SPEED DIAL..........................................................................................................................12
6.5 AUTO ATTENDANT.................................................................................................................................12
6.6 OVERHEAD PAGING ..............................................................................................................................12
6.7 ACTIVE DOOR RELAY............................................................................................................................12
6.8 DO NOT DISTURB .................................................................................................................................12
6.9 CALL QUEUES ......................................................................................................................................13
6.10 CALL FORWARDING...............................................................................................................................14
6.11 PAGING ZONES.....................................................................................................................................14
6.12 CONFERENCE CENTER..........................................................................................................................14
6.13 ALLWORX MESSAGE CENTER................................................................................................................14
6.14 ANSWER RINGING PHONE USING ANOTHER HANDSET............................................................................15
6.15 PARKING ..............................................................................................................................................15
6.16 CALL MONITORS...................................................................................................................................16

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page ii
6.17 BUSY LAMP FIELD (BLF).......................................................................................................................16
7 ADVANCED TOPICS .................................................................................................................................17
7.1 PHONE CONFIGURATION MENU .............................................................................................................17
7.2 PERSONAL SPEED DIAL.........................................................................................................................17
7.3 PREFERENCES......................................................................................................................................17
7.4 REBOOT THE PHONE.............................................................................................................................19
7.5 CLEAR CALL HISTORY...........................................................................................................................20
7.6 REFRESH DIRECTORY...........................................................................................................................20
7.7 CHECK THE NETWORK SETTINGS ..........................................................................................................20
7.8 CURRENT STATUS / INFO ......................................................................................................................21
7.9 CHECK STATISTICS...............................................................................................................................22
7.10 SAVE CHANGES TO YOUR SETTINGS .....................................................................................................22
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.....................................................................................23
8 ADDITIONAL INFORMATION....................................................................................................................24
9 WALL MOUNTING (OPTIONAL)................................................................................................................24
10 REGULATORY NOTICES..........................................................................................................................25
11 ABBREVIATIONS.......................................................................................................................................25

Phone Guide - 9202
Congratulations! You’re the proud new owner of an Allworx®9202 VoIP phone. This phone will make it easy for
you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check out the contents of the box your phone came in. You should have:
• Allworx 9202 phone
• Power supply
• Handset with cord
• Phone Functions Reference Card
Not included, but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the
figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. Connect the power cable into the phone, and then plug the other end into an outlet. It’s a good idea to
use a surge protector.
5. Thread cables through the strain relief guide.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 1

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 2
6. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 3
2 Adjusting Your Phone
2.1 Setup for Desktop
You must set up the support arm on the back of the Allworx 9202 phone so that it is easy to use and easy to
read the screen.
1. Grasp the phone with one hand and grasp the wall-mount base with the other hand.
2. Depress the two tabs on either side of the wall-mount base.
3. While holding the phone upright, swing the base out until the support arms are released.
4. Locate the slots on the back of the phone in the middle on each side.
5. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
2.2 Volume
The volume of the incoming ring, handset speaker, base speaker, and the headset is adjustable.
To adjust the Volume:
• Press the VOLUME bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset.
• To adjust the handset volume, lift the handset and then press the VOLUME bar on the left (decrease)
or right (increase) for desired audio level.
• To adjust the base speaker volume, press the VOLUME bar on the left (decrease) or right (increase) for
desired audio level while the speaker is in use.
• The screen shows the device for which you are adjusting the volume.

Phone Guide - 9202
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 4

Phone Guide - 9202
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
messages are present. Access the Message Center.
TRANSFER Solid red until the call
is transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
CONFERENCE Blinking green while
making connections
Solid red when in use.
Talk to 3 parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
INTERCOM Solid green when in
use. Use the phone as an intercom.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
Solid red when Mute. Turn off the microphone in handset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
MUTE/DND
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and
Save settings.
The up and down arrows buttons can be use to initiate a directory
listing. Continue to use the arrow buttons to scroll through the
director or use the keypad to spell a name, and then use the select
button to place a call to the selected entry.
Soft key
Selection None Use the buttons below the display to select a soft key.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 5

Phone Guide - 9202
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved.
Revised: May 28, 2008
Page 6
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail box. The number of new
messages appears on the screen. To listen to your voicemail, press the MESSAGES button. You’ll need to
enter your password to access your messages.
4.2 Transfer
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
2. At the dial tone, dial the extension to where you want to transfer the call.
3. The call will automatically be transferred. If the recipient does not answer, the call will follow the
recipient’s call route.
Announced (Attended) Transfer
To talk to the person to whom you are transferring the call to before the transfer goes through.
1. Press the TRANSFER button.
2. Select a second Call Appearance PFK.
3. Dial the extension to where you want to transfer the call.
4. Talk to the new recipient.
5. Press the TRANSFER button again. The two parties will now be connected.
6. If you want to cancel the transfer, press the RELEASE button. To return to the original caller, press the
Call Appearance PFK where the call is currently being held.
4.3 Conference
After connecting to the first person you want on the conference call, follow these steps:
1. Press the HOLD button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONFERENCE button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The CONFERENCE button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps: