Allworx 9204G User manual

Allworx®
Phone Guide
9204/9204G
Updated April 16, 2013

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page ii
© 2013 Allworx Corp, a Windstream company. All rights reserved. No
part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical,
photocopy, recording, or otherwise without the prior written permission of
Allworx Corp.
Software in this product is Copyright 2013 Allworx Corp, a Windstream
company, or its vendors. All rights are reserved. The software is
protected by United States of America copyright laws and international
treaty provisions applicable worldwide. Under such laws, the licensee is
entitled to use the copy of the software incorporated with the instrument
as intended in the operation of the product in which it is embedded. The
software may not be copied, decompiled, reverse-engineered,
disassembled, or otherwise reduced to human-perceivable form. This is
not the sale of the software or any copy of the software; all right, title,
ownership of the software remains with Allworx or its vendors.
A caution statement in this manual identifies a condition or practice,
which if not corrected or discontinued immediately, could lead to
equipment failure, equipment damage, or data loss.

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page iii
Table of Contents
1Getting Started..................................................................................1
1.1 Contents Checklist....................................................................1
1.2 Connect the Phone ...................................................................1
2Adjusting the Phone..........................................................................3
2.1 Base Assembly and Adjusting the Angle of the Phone.............3
2.2 Volume Adjustment...................................................................3
2.3 Wall Mounting (Optional)...........................................................4
3Allworx Phone Overview...................................................................5
3.1 Buttons......................................................................................6
3.2 Feature Keys.............................................................................6
3.3 My Allworx Manager................................................................13
4Phone Operation.............................................................................14
4.1 Place a Call.............................................................................14
4.2 Receive a Call.........................................................................14
4.3 End a Call................................................................................14
4.4 Headset...................................................................................14
4.5 Directory Dialing......................................................................15
4.6 Redial a Number .....................................................................15
4.7 Missed Calls............................................................................15
4.8 Presence Soft Key ..................................................................15
4.9 Ignore and Silence Soft Keys..................................................16
4.10 Programmable Function Keys.................................................16
5Phone Features...............................................................................17
5.1 Operator..................................................................................17
5.2 User / Resource Extensions ...................................................17
5.3 Leave a User a Voicemail.......................................................17
5.4 Business Speed Dial...............................................................17
5.5 Auto Attendant ........................................................................17
5.6 Overhead Pages.....................................................................17

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page iv
5.7 Activate Door Relay ................................................................18
5.8 Call Queues ............................................................................18
5.9 Shared Call Appearance.........................................................18
5.10 Automatic Call Distribution (ACD) Queuing............................22
5.11 Call Forwarding.......................................................................23
5.12 Paging Zones..........................................................................23
5.13 Conference Center..................................................................24
5.14 Allworx Message Center.........................................................24
5.15 Answer a Ringing Phone Using another Handset ..................24
5.16 Park.........................................................................................25
5.17 Call Monitors ...........................................................................26
5.18 Busy Lamp Field (BLF) ...........................................................26
6Advanced Options...........................................................................27
6.1 Phone Configuration Menu .....................................................27
6.2 Personal Speed Dial ...............................................................27
6.3Preferences.............................................................................28
6.4 Reboot the Phone ...................................................................31
6.5 Hot Desk Login........................................................................32
6.6 Clear Call History....................................................................32
6.7 Refresh Directory....................................................................33
7Regulatory Notices..........................................................................34
8Abbreviations ..................................................................................35

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 1
1 Getting Started
1.1 Contents Checklist
Unpack the Allworx phone and applicable accessories, identify each item
with the following checklist and inspect for missing items.
•Allworx phone and base: Attach the base to the back of the phone.
See 2.1 Base Assembly and Adjusting the Angle of the Phone for
more information.
•Handset with cord: Attach the cord to the jack on the back of the
Allworx phone.
•Phone Functions Reference Card: Attach this quick operating
guide to the between the base and back of phone.
•Phone Guide: Read this document. Save for reference.
The Allworx phone requires, but does not include:
•Ethernet Cable: Connects the phone to the network, or
•Power Supply: Provides power to the Allworx phone - rated 24VDC,
400 mA.
1.2 Connect the Phone
To connect the phone:
1. Insert the handset connector to the Handset
jack on the back of the phone using the coiled
handset cord into the handset ( ) plug.
2. Plug one end of the Ethernet cable into the Network jack on the back of
the phone. Plug the other end into the Ethernet jack () on the wall.
CAUTION: Do not connect the phone to an analog phone line.
Users can connect a computer to the network through the phone’s
Computer jack ( ).
3. Connect the power supply. The phone initializes.

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 2
If using Power over Ethernet (PoE), this is the power to the phone after
connecting the Ethernet cable. Skip to step 4.
If not using PoE, obtain a power supply, connect the power cable to the
back of the phone in the DC jack ( ), and then plug into an outlet.
Allworx recommends using a surge protector.
4. View the initialization progress on the phone’s screen. A normal
sequence includes :
•Allworx Logo
•Configuring Network
•Starting network
•Loading configuration files
•Station Init complete •
If the phone does not follow this sequence or displays an error, contact
the Allworx Server Administrator
After successful startup, the phone displays the date, time, user
presence, user name, and extension.
5. Thread cables through the strain relief guide. 0.

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 3
2 Adjusting the Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
Users can adjust the Allworx phone base angle so that the Allworx Phone is
easy to use and read the screen while sitting on a desk.
To adjust the phone:
1. Remove the handset from the hook and lay the phone face down on a
soft surface with the top pointed away.
2. Hold the base with the fixed tabs facing the bottom of the phone.
3. Select one of the three available positions to connect the base to the
back of the phone. The nearest set of holes provides the steepest angle.
4. Place the fixed tabs in the preferred holes on the back of the phone.
5. Rotate the phone base towards the top until the flexible tabs click. 0.
To remove the base:
1. Remove the handset from the hook and lay the phone face down on a
soft surface with the top pointed away.
2. Press down on the flexible tabs and rotate the base towards the bottom
until the fixed tabs easily lift of the holes. 0.
2.2 Volume Adjustment
The volume of the incoming ring, handset, speakerphone, and the headset is
adjustable.
To adjust the incoming call volume:
1. Locate the volume bar at the bottom of the phone. Do not lift the handset
or turn on speakerphone.
2. Press the volume bar on the left (decrease) or right (increase) to adjust
the incoming ring. The phone plays the audio tone. 0.
To adjust all other volumes:

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 4
1. Pick up the handset or turn on the speakerphone. Locate the volume bar
at the bottom of the phone.
2. Press the – (decrease) or + (increase) on the volume bar to adjust the
incoming ring. 0.
2.3 Wall Mounting (Optional)
Mounting the Allworx phone requires a wall mounting plate. Use mounting
plates that meet standard TIA-570-B, Section 5. These are available from the
local telephone company or local retailer.
Caution: If using a standard telephone wall mount plate, DO NOT connect
to the RJ 11 jack. This connection is for analog phones and may cause
damage to the Allworx phone, which voids the warranty.
The mounting plate has mounting studs to receive the telephone base and
positioned to secure the Allworx phone flush to the wall surface.
Remove the Allworx phone base and mount the phone over the mounting
plate studs. All power and RJ 45 cable connections should exit between the
phone body and the phone base and then routed to the network connection
and/or a power connection.
Leviton 4108W-0SP

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 5
3 Allworx Phone Overview
The Allworx Server Administrator pre-configures the phone for either PBX
(Private Branch Exchange) or Key System mode of operation. This affects
the functionality of each programmable button on the phone.
For Allworx Server Software Release 7.5 and later, the phone LCD screen
backlight turns off after 2 minutes of inactivity. To turn on the backlight, lift the
handset off the hook or press a button.

Phone Guide – 9204/9204G
Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
Revised: April 16, 2013
Page 6
3.1 Buttons
•Keypad:Use the numeric keypad to dial phone numbers or to enter
PIN numbers/ passwords.
•Navigation: Use the up or down navigation arrows to move through
the phone screen options. Use the center button to Select or Save
settings.
•Soft Key Selection: Use the Softkey buttons located below the
phone screen to select an option.
3.2 Feature Keys
3.2.1 Messages
There is a new message in the voicemail box, if the MESSAGES button is
red. The number of new messages displays on the LCD screen.
To retrieve messages in Software Release 7.2 or lower:
1. Press the MESSAGES button to call to the Audio Message Center.
2. Login using the phone keypad, and listen to the messages. 0.
To retrieve messages in Software Release 7.3 or higher:
1. Press the MESSAGES button.
•Once opens the Visual Message Center.
•Twice opens the Audio Message Center.
2. Login using the phone keypad. 0.
Visual Message Center: A list of messages displays on the screen.
Use the UP / DOWN scroll and SELECT soft keys to play and manage
the voicemail messages.
Audio Message Center: A welcome message plays and indicates the
number of new voicemail messages. Follow the prompts to manage the
voicemail messages.