Allworx 9102 User manual

Allworx
Phone Guide
9102 / 9112

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Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page i
Table of Contents
1Getting Started.............................................................................................................................................1
1.1 WHAT IS IN THE BOX?.............................................................................................................................................................1
1.2 CONNECTING THE PHONE ......................................................................................................................................................1
2Adjusting Your Phone..................................................................................................................................3
2.1 ADJUST THE ANGLE OF THE PHONE.......................................................................................................................................3
2.2 CHANGE THE LABELS FOR PFK (PROGRAMMABLE FUNCTION KEY)....................................................................................3
2.3 VOLUME ..................................................................................................................................................................................3
3Introduction to your Allworx Phone..............................................................................................................5
4Button Operation..........................................................................................................................................7
4.1 MESSAGES..............................................................................................................................................................................8
4.2 TRANSFER...............................................................................................................................................................................8
4.3 CONFERENCE .........................................................................................................................................................................8
4.4 INTERCOM...............................................................................................................................................................................9
4.5 RELEASE.................................................................................................................................................................................9
4.6 INFO ........................................................................................................................................................................................9
4.7 SPEAKER.................................................................................................................................................................................9
4.8 MUTE/DND...........................................................................................................................................................................10
4.9 HOLD.....................................................................................................................................................................................10
5Phone Operation........................................................................................................................................12
5.1 ANSWERING / PLACING A CALL............................................................................................................................................12
5.2 ENDING A CALL.....................................................................................................................................................................12
5.3 HEADSET...............................................................................................................................................................................12
5.4 DIRECTORY DIALING.............................................................................................................................................................13
5.5 REDIAL A NUMBER................................................................................................................................................................13
5.6 MISSED CALLS......................................................................................................................................................................13
5.7 IGNORE AND SILENCE SOFT KEYS........................................................................................................................................13
5.8 PROGRAMMABLE FUNCTION KEYS.......................................................................................................................................14
6Phone Features .........................................................................................................................................15
6.1 OPERATOR............................................................................................................................................................................15
6.2 USER / RESOURCE EXTENSIONS .........................................................................................................................................15
6.3 LEAVE A USER A VOICEMAIL.................................................................................................................................................15
6.4 BUSINESS SPEED DIAL.........................................................................................................................................................15
6.5 AUTO ATTENDANT ................................................................................................................................................................15
6.6 OVERHEAD PAGING..............................................................................................................................................................15
6.7 ACTIVE DOOR RELAY ...........................................................................................................................................................15
6.8 DO NOT DISTURB .................................................................................................................................................................15
6.9 CALL QUEUES.......................................................................................................................................................................16
6.10 CALL FORWARDING ..............................................................................................................................................................17
6.11 PAGING ZONES.....................................................................................................................................................................17
6.12 CONFERENCE CENTER.........................................................................................................................................................17
6.13 ALLWORX MESSAGE CENTER ..............................................................................................................................................17
6.14 ANSWER RINGING PHONE USING ANOTHER HANDSET .......................................................................................................18
6.15 PARKING ...............................................................................................................................................................................18

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page ii
6.16 CALL MONITORS...................................................................................................................................................................20
6.17 BUSY LAMP FIELD (BLF)......................................................................................................................................................20
7Advanced Topics .......................................................................................................................................21
7.1 PHONE CONFIGURATION MENU ...........................................................................................................................................21
7.2 PERSONAL SPEED DIAL........................................................................................................................................................21
7.3 PREFERENCES......................................................................................................................................................................22
7.4 REBOOT THE PHONE ............................................................................................................................................................24
7.5 CLEAR CALL HISTORY..........................................................................................................................................................24
7.6 REFRESH DIRECTORY ..........................................................................................................................................................24
7.7 CHECK THE NETWORK SETTINGS ........................................................................................................................................24
7.8 CURRENT STATUS / INFO .....................................................................................................................................................25
7.9 CHECK STATISTICS...............................................................................................................................................................26
7.10 SAVE CHANGES TO YOUR SETTINGS...................................................................................................................................27
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.................................................................................................................27
8Additional Information................................................................................................................................28
9Wall Mounting (Optional) ...........................................................................................................................29
10 Regulatory Notices ....................................................................................................................................30
11 Abbreviations.............................................................................................................................................31

Phone Guide – 9102 / 9112
Congratulations! You’re the new owner of an Allworx®9102 or 9112 VoIP phone. This phone will make it easy
for you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
• Allworx 9102 or 9112 phone
• Power supply
• Handset with cord
Not included but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect:
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 5.
5. If you are not using PoE, connect the power cable into the phone, then plug the other end into an outlet.
It’s a good idea to use a surge protector.
6. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 1

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 2
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 3
2 Adjusting Your Phone
2.1 Adjust the Angle of the Phone
Allworx 9112 Phone
You can adjust the Allworx 9112 phone on its base, so that it is easy to use and easy to read the screen.
1. Grasp the phone and the base separately.
2. Press the locking tab on the base.
3. Tilt the phone up or back in its base.
4. Pull up on the locking tab to insure the position of the phone is locked.
Allworx 9102 Phone
You can set up the support arm on the back of the Allworx 9102 phone, so that it is easy to use and easy to
read the screen.
1. Grasp the phone with one hand and grasp the wall-mount base with the other hand.
2. Depress the two tabs on either side of the wall-mount base.
3. While holding the phone upright, swing the base out until the support arms are released.
4. Locate the slots on the back of the phone in the middle on each side.
5. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
2.2 Change the Labels for PFK (Programmable Function Key)
Make sure you keep your PFKs labeled correctly to prevent misdialing. The PFK labels are only available on
the Allworx 9112 phone.
To change a label:
1. Remove the paper from beneath the plastic label cover by pulling the plastic cover forwards.
2. Update the PFK setting on the label.
3. Place the label back under the cover.
A word template can be obtained at our website (www.allworx.com/support/downloads/default.asp, select the
Documentation link).
2.3 Volume
You can adjust the volume of the incoming ring, handset speaker, speakerphone, and the headset. The
volume will be adjusted for the device that you are currently using.
To adjust the Volume:

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 4
• You can adjust the incoming ring by pressing the Volume bar on the left (decrease) or right (increase)
for desired audio level. Do not lift the handset.
• To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar on the left (decrease) or right (increase) for desired audio level.
• The screen shows the device for which you are adjusting the volume.

Phone Guide – 9102 / 9112
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone. This guide
caters to the PBX Mode.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 5

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 6

Phone Guide – 9102 / 9112
4 Button Operation
Button Light Purpose
Keypad None Use the keypad to dial numbers in order to place a call.
Messages Solid red if new
messages are present. Access the Message Center.
Transfer Solid red until the call is
transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
Conference Blinking green while
making connections
Solid red when in use.
Talk to 3 parties at a time using the 3-Way Conference functionality.
Intercom Solid green when in
use. Use the phone as an intercom.
Release None Disconnect with the call you are on currently.
Info
(9112 only) Solid green when in
use. View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys, and
Keypad.
Speaker Solid green when in
use. Use the phone as a speakerphone or activates a headset.
Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
Mute/DND
Flashing amber. Indicate Presence other than “In Office”
Hold Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down arrow
to move down. Use the button in the center to Select and Save
settings.
Soft key
Selection None Use the buttons below the display to select a soft key.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 7

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 8
4.1 Messages
If the Messages button is red, you have a new message in your voicemail box. The number of new messages
appears on the screen. To listen to your voicemail, press the Messages button. You’ll need to enter your
password to access your messages.
4.2 Transfer
Unannounced (Blind) Transfer
1. Press the Transfer button. The current call is placed on hold.
2. At the dial tone, dial the extension to where you want to transfer the call.
3. The call will automatically be transferred. If the recipient does not answer, the call will follow the
recipient’s call route.
Announced (Attended) Transfer
To talk to the person to whom you are transferring the call to before the transfer goes through.
1. Press the Transfer button.
2. Select a second Call Appearance PFK.
3. Dial the extension to where you want to transfer the call.
4. Talk to the new recipient.
5. Press the Transfer button again. The two parties will now be connected.
6. If you want to cancel the transfer, press the Release button. To return to the original caller, press the
Call Appearance PFK where the call is currently being held.
4.3 Conference
After connecting to the first person you want on the conference call, follow these steps:
1. Press the Hold button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the Conference button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The Conference button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps:

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 9
a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the Hold button. (The display will show the two parties
involved in the conference).
b. You may now talk to the remaining party.
c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join the
conference, press Conference, then select the flashing Call Appearance PFK. The three-way
conference is then re-established.
4.4 Intercom
1. Press the Intercom button, and then dial the extension of the person you would like to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over the speaker.
4. To deny an incoming Intercom request, press the Ignore soft key.
5. Press the Intercom or Speaker button to end the call.
4.5 Release
The Release button is used to hang-up an active call or to abort a new call setup, such as the middle of a
transfer operation.
4.6 Info
The Info button is only available on the Allworx 9112 phone. The button is used to get information regarding
the other buttons on your phone. For example, you can use the Info button to determine the numbers that have
been programmed for each speed-dial button.
To use this feature:
1. Press the Info button.
2. Press any of the other buttons on the phone.
3. A screen will be displayed with a brief description of the selected button.
4. Press the Info button a second time or let the screen time-out to exit the description screen.
4.7 Speaker
Press the Speaker button for hands-free use of the phone.
If you’re already using the handset, you can:
• Press the Speaker button, then place the handset on the hook. Take the handset off the hook to
continue using it again. When you are finished with the call, press the Speaker button to hang up.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 10
• Press the Speaker button, then place the handset on the desk. To switch back to using the handset,
just press the Speaker button.
Note: If you’re using a headset, you will use the Speaker button to activate it. You will not be able to use the
speakerphone while using a headset (Section 5.3).
4.8 Mute/DND
Mute a Call
During a call, you can press the Mute/DND button to turn off the microphone in the handset, speakerphone,
or headset. The light on the Mute/DND button is red when the phone is muted.
Prevent Incoming Calls using Do Not Disturb (DND)
1. With the handset on the hook, press the Mute/DND button.
2. The light on the Mute/DND button will appear amber.
3. With Do Not Disturb enabled, your phone will not ring. All calls targeted for you will follow the next step
in your active call route.
4. Press Mute/DND to turn Do Not Disturb off your phone. The light on the Mute/DND button will turn off.
Change Presence State
The Mute/DND button can also be used to change your Presence setting directly from the phone. The
Presence states are: ‘In Office’, ‘At a Meeting’, ‘On Vacation’, ‘On Business Trip’, ‘At Home’, ‘Away’, and
‘Busy’.
1. Press and hold the Mute/DND button to display the Presence states.
2. Using the Up / Down navigation arrows, scroll to the desired Presence.
3. Use the Select button to save the Presence state.
The Mute/DND button will flash amber when you are in any state other than ‘In Office’.
4.9 Hold
The caller will hear music while on Hold, if Music on Hold is enabled for your company’s system.
To place a call on hold:
• Press the Hold button.
o The Hold button will blink red once.
• Place the handset on the hook.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 11
o The Call Appearance PFK for the call that is on hold will blink green until the call is picked up
again.
To take the caller off hold:
• Pick up the handset.
o When the handset is picked up, the most recent call is connected.
• Press Speaker button (for hands-free).
• The caller ID of the call picked up will appear on the display.
To pick up a different call on hold:
• Press the flashing PFK for that call or use the Up / Down navigation arrows to display the call on the
screen, and then pick up the handset.
If you have a call on hold and a new call comes in, the new call will be answered when the handset is lifted.
The caller will hear music during the hold time, if Music on Hold is enabled for your company’s system.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 12
5 Phone Operation
5.1 Answering / Placing a Call
• Lift the handset off the hook.
• Press the Speaker button to put the phone in hands-free mode or headset mode, if the headset is
connected.
• Using the keypad without lifting the handset will place the phone in speakerphone mode.
• PFKs that can be used to answer incoming calls (if flashing) or make outgoing calls:
o Call Appearance
 Can be used to either place an extension-to-extension call, or to obtain an outside line
by first dialing 9.
o Line Appearance
 Do not have to dial 9 to obtain outside line.
o Call Monitor
o Call Queue
o Speed Dial
 Automatically dials the programmed number
Note: Unless configured otherwise, incoming calls to your phone will ring the audible indicator, flash the
Allworx visual indicator (only applies to the 9112), and flash a Call Appearance PFK.
5.2 Ending a Call
• If you are using the handset, place receiver back on the hook.
• If you are using the speakerphone, make sure the handset is on hook, then press the Speaker button.
• If you are using a headset, press the Speaker button.
• Pressing another PFK will end the call.
o If a second call is coming in on another PFK, by pressing that PFK your current call will end and
the incoming call will be answered.
• Press the Release button to end a call and start a new call.
5.3 Headset
1. Plug the cable for the headset into its receptacle on the right side of the phone.
2. Press the Speaker button. (You cannot use the speakerphone and headset at the same time).
3. When you are finished with the call, press the Speaker button to disconnect.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 13
A PFK can be created to activate the headset instead of using the Speaker button. The PFK has to be setup by
a System Administrator.
5.4 Directory Dialing
1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and
Speed Dial numbers by Name or Description.
2. Use the Down Arrow button to highlight the name (or description) and extension. Alternately, you may
also press an alpha key on the keypad to jump to the desired section of the directory.
3. Press the Select button to dial the number.
5.5 Redial a Number
• On the phone’s display screen, you can automatically dial the last number called by selecting the
REDIAL soft key.
• Select the CALLS soft key, using the Up / Down navigation arrows highlight the desired number, and
press the Select button.
• A PFK can also be programmed by your System Administrator to redial the last number called.
5.6 Missed Calls
If a call is missed, a message will appear on the phone’s display. Use the following steps to see details of the
missed calls:
1. Select the CALLS soft key.
2. Use the Up / Down navigation arrows to view your missed calls.
3. Select the DETAIL soft key to view the date and time of the missed calls.
4. Press the Select button to call the number.
5.7 Ignore and Silence Soft keys
• While the call is ringing, the Silence and Ignore soft key options appear.
• Pressing the Ignore soft key stops the audible ringing and returns you to the Active Call screen,
however the PFK that the call is coming in on will continue to flash until the call is answered or the
caller hangs up.
• Pressing the Silence soft key stops the audible ringing, however the incoming call will still be present on
the phone’s display and the PFK that the call is coming in on will continue to flash until the call is
answered or the caller hangs up.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 14
5.8 Programmable Function Keys
The following features can be programmed by your System Administrator into any of the 12 PFKs on the 9112
model or the 2 PFKs on the 9102 model. It is recommended that each phone have at least one Call
Appearance PFK.
• Busy Lamp Field (BLF)
• Call Appearance
• Call Monitor
• Day-Night Mode
• Centrex Flash
• Headset
• Info (9102 only)
• Park
• Personal Speed Dial
• Redial
• Line Appearance
• Not Used
• Parking Orbit
• Queue Appearance
• Speed Dial

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 15
6 Phone Features
6.1 Operator
Dialing (or transferring to) 0 from any phone will initiate a call to the company operator.
6.2 User / Resource Extensions
Dialing (or transferring to) any extension between the range of 100 – 299 (3 digit mode) or 1000 – 2999 (4 digit
mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned to the
extension.
6.3 Leave a User a Voicemail
Dialing (or transferring to) any 3 + user extension will connect a call to a particular user’s voicemail.
Note: 3 + a resource extension only works if the extension routes directly to a user’s voicemail.
6.4 Business Speed Dial
The System Administrator can specify extensions 350 – 399 or 34000 – 34999 to ring particular numbers. The
System Administrator can program the extensions to a phone’s PFK.
6.5 Auto Attendant
Dialing (or transferring) to extension 400 or 431 from any phone will go to the default Auto Attendant.
Dialing (or transferring) to extension 431 - 439 from any phone will go to a specific Auto Attendant set up by
the System Administrator.
6.6 Overhead Paging
Dialing extension 402 activates the overhead paging system. Once activated, users can use their phone to
make an announcement that is transmitted through each handset’s intercom or to the overhead paging system.
Note: An overhead paging system is a 3rd party product attached to the Allworx.
6.7 Active Door Relay
Dialing extension 403 activates the Door Relay, if the system is configured and connected to a Door Relay.
6.8 Do Not Disturb
Dialing extension 420 enables Do Not Disturb on the phone.
Dialing extension 421 disables Do Not Disturb on the phone.
Note: The Mute/DND button will not be lit.

Phone Guide – 9102 / 9112
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007Allworx Corp. All rights reserved. Allworx is a registered trademark of Allworx Corporation. All other names may be trademarks or registered
trademarks of their respective owners.
Revised: October 10, 2007
Page 16
6.9 Call Queues
The caller will hear music while waiting in the Queue, if Music on Hold is enabled for your company’s system.
Logging in/out of a Queue
To login to a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into.
2. The button will change color from red to either off (no calls in queue) or flashing green (if a call is
waiting in the Queue).
Note: By default, the phone will automatically be logged into the Queue.
To logout of a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of.
2. The button color change to solid red (logged out of Queue).
Placing a Call in a Queue
Calls can be put in a Queue either by dialing an extension routed to a Queue from an Auto Attendant or by
the following steps:
To place a call in a Queue:
1. Press the Transfer button.
2. Dial 440# (# representing Queues 0 through 9) or an extension that is routed to a Queue.
Retrieving a Call from a Queue
Call Queues are created and programmed by your System Administrator. There are two ways to retrieve a
call from a Queue:
• Dial extension 441# (# representing Queues 0 through 9).
• The System Administrator can define the PFKs on your Allworx phone as Queue Appearances for one
or more Call Queues:
The Queue PFK may be in one of several states:
o Red means you are currently logged out of the Queue.
o Off (not lit) means you are logged into the Queue but there are no calls waiting in the Queue.
o Flashing green means there is at least one call in the Queue and will flash on all phones that are
logged in.
When the Queue PFK light is flashing, you will be able to pick up the call by pressing the PFK or
Speakerphone button for hands-free mode, or by using your handset or headset and pressing the PFK.