Allworx 9204 User manual

Allworx®
Phone Guide
9204

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other
names may be trademarks or registered trademarks of their respective owners.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page i
Table of Contents
1GETTING STARTED.....................................................................................................................................................1
1.1 WHAT IS IN THE BOX? ...............................................................................................................................................1
1.2 CONNECTING THE PHONE .........................................................................................................................................1
2ADJUSTING YOUR PHONE.........................................................................................................................................3
2.1 BASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE PHONE.....................................................................................3
2.2 VOLUME...................................................................................................................................................................3
3INTRODUCTION TO YOUR ALLWORX PHONE ........................................................................................................4
4BUTTON OPERATION .................................................................................................................................................5
4.1 MESSAGES...............................................................................................................................................................6
4.2 INTERCOM................................................................................................................................................................6
4.3 CONFERENCE...........................................................................................................................................................6
4.4 TRANSFER ...............................................................................................................................................................6
4.5 RELEASE..................................................................................................................................................................7
4.6 PARK .......................................................................................................................................................................7
4.7 INFO ........................................................................................................................................................................7
4.8 SPEAKER .................................................................................................................................................................7
4.9 MUTE/DND..............................................................................................................................................................7
4.10 HOLD.......................................................................................................................................................................8
5PHONE OPERATION....................................................................................................................................................9
5.1 PLACING A CALL.......................................................................................................................................................9
5.2 RECEIVING A CALL....................................................................................................................................................9
5.3 ENDING A CALL ........................................................................................................................................................9
5.4 HEADSET .................................................................................................................................................................9
5.5 DIRECTORY DIALING.................................................................................................................................................9
5.6 REDIAL A NUMBER..................................................................................................................................................10
5.7 MISSED CALLS .......................................................................................................................................................10
5.8 PRESENCE SOFT KEY.............................................................................................................................................10
5.9 IGNORE AND SILENCE SOFT KEYS ...........................................................................................................................10
5.10 PROGRAMMABLE FUNCTION KEYS...........................................................................................................................10
6SYSTEM FEATURES..................................................................................................................................................12
6.1 OPERATOR.............................................................................................................................................................12
6.2 EXTENSIONS ..........................................................................................................................................................12
6.3 LEAVE VOICEMAIL FOR A USER................................................................................................................................12
6.4 BUSINESS SPEED DIAL ...........................................................................................................................................12
6.5 AUTO ATTENDANT ..................................................................................................................................................12
6.6 OVERHEAD PAGING ................................................................................................................................................12
6.7 ACTIVATE DOOR RELAY..........................................................................................................................................12
6.8 CALL QUEUES ........................................................................................................................................................12
6.9 CALL FORWARDING ................................................................................................................................................12
6.10 PAGING ZONES ......................................................................................................................................................13
6.11 CONFERENCE CENTER ...........................................................................................................................................13
6.12 MESSAGE CENTER .................................................................................................................................................13
6.13 ANSWER RINGING PHONE USING ANOTHER HANDSET ..............................................................................................13
6.14 PARKING................................................................................................................................................................13
6.15 CALL MONITORS.....................................................................................................................................................14
6.16 BUSY LAMP FIELD (BLF).........................................................................................................................................14
7ADVANCED TOPICS ..................................................................................................................................................15
7.1 PHONE CONFIGURATION MENU ...............................................................................................................................15
7.2 PERSONAL SPEED DIAL ..........................................................................................................................................15
7.3 PREFERENCES .......................................................................................................................................................15
7.4 REBOOT THE PHONE ..............................................................................................................................................16
7.5 CLEAR CALL HISTORY ............................................................................................................................................16
7.6 REFRESH DIRECTORY.............................................................................................................................................16
8ADDITIONAL INFORMATION ....................................................................................................................................18
9WALL MOUNTING (OPTIONAL)................................................................................................................................18
10 REGULATORY NOTICES ..........................................................................................................................................19
11 ABBREVIATIONS .......................................................................................................................................................19

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 1
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
•Allworx 9204 phone and base
•Handset with cord
•Phone Functions Reference Card
•This guide
Not included but also needed:
•Ethernet cable to connect the phone to the network
•Power supply: 24VDC, 400 mA (or a network connection with Power over Ethernet)
1.2 Connecting the Phone
Follow these steps to connect your phone (see the figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
See icon on back of phone:
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 6.
5. If you are not using PoE, obtain a power supply, connect the power cable to the phone, and then plug
the other end into an outlet. It’s a good idea to use a surge protector.
6. Thread cables through the strain relief guide.
7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 2
b. Configuring Network
c. Starting network.
d. Loading configuration files.
e. Station Init complete.
f. After successful startup, the phone will display date, time, your presence, your name, and
extension.
g. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 3
2 Adjusting Your Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
You can adjust the Allworx 9204 phone on its base so that it is easy to use and easy to read the screen.
1. Lay the phone face down on a soft surface with top of the phone pointed away from you.
2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be
adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest
angle.
3. Notice that the base has both fixed and flexible tabs. Hold the base with the tabs pointed away, fixed
tabs down and flexible tabs up.
4. Place the fixed tabs in the desired holes on the back of the phone.
5. Rotate the base until the flexible tabs click into place.
To remove the base:
1. Press down on the flexible tabs and release them from their holes.
2. Rotate the base until the fixed tabs easily lifted out of their holes.
2.2 Volume
The volume of the incoming ring, handset speaker, speakerphone, and the headset is adjustable.
To adjust the Volume:
•Press the Volume bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset or turn on speakerphone.
•To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar, as desired.
•The screen shows which device is being adjusted.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 4
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 5
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
INTERCOM Solid green when in
use. Use the phone as an intercom.
CONF
(Conference)
Blinking green while
making connections.
Solid green with an
active 3-way
Conference.
Solid red with an active
4-way Conference.
Flashes Red and
Green when recording
a call.
Talk to two or three parties at a time using the 3 or 4-Way
Conference functionality.
Will indicate when Call Assistant - Call Recording is in progress.
TRANSFER Solid red until the call
is transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
MESSAGES Solid red if new
messages are present. Access the Message Center.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
INFO Solid green when in
use. View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys,
and Keypad.
SPEAKER Solid green when in
use. Use the phone as a speakerphone or activate a headset.
Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
MUTE/DND
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and Save
settings.
Soft key
Selection None Use the buttons below the display to select a soft key.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 6
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail box. The number of new
messages appears on the screen. To listen to your voicemail, press the MESSAGES button. You will need to
enter your password to access your messages.
4.2 Intercom
1. Press the INTERCOM button and dial the extension of the person you would like to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over their speaker.
4. Press the INTERCOM or SPEAKER button to end the call.
5. To deny an incoming Intercom request, press the IGNORE soft key.
4.3 Conference
The Allworx 9204 phone provides the ability to set up conferences between three parties (3-way conferences) or four
parties (4-way conferences). To be able to connect a 4-way conference, at least three Call Appearance PFKs are
required.
After connecting to the first person you want on the conference call, follow these steps:
1. Press the CONF button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONF button.
4. All three callers are now able to conference. The CONF button will be illuminated solid green.
5. To add another person to the conference, repeat steps 1 through 3
6. All four callers are now able to conference. The CONF button will be illuminated solid red.
7. One party may exit the conference by hanging up; the remaining parties will continue to be connected.
8. If you desire to have a private conversation that excludes one or more of the parties, you may split the
conference using the following steps:
a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the HOLD button. Repeat to put another caller on hold.
b. You may now talk to the remaining party or parties.
c. The Call Appearance PFK(s) for the person(s) on hold will flash. To have an excluded person
re-join the conference, press CONF, then select the flashing Call Appearance PFK. The
excluded person is added back into the conference.
9. End the conference by hanging up.
4.4 Transfer
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
2. At the dial tone, dial the extension to where you want to transfer the call.
3. The call will automatically be transferred. If the recipient does not answer, the call will follow the
recipient’s call route.
Announced (Attended) Transfer
To talk to the person to whom you are transferring the call to before the transfer goes through.

Phone Guide – 9204
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2010 Allworx Corp. All rights reserved. Allworx, a wholly owned subsidiary of PAETEC Holding. All other names may be trademarks or
registered trademarks of their respective owners
Revised: September 1, 2010
Page 7
1. Press the TRANSFER button.
2. Select a second Call Appearance PFK.
3. Dial the extension to where you want to transfer the call.
4. Talk to the new recipient.
5. Press the TRANSFER button again. The two parties will now be connected.
6. If you want to cancel the transfer, press the RELEASE button. To return to the original caller, press the
Call Appearance PFK where the call is currently being held.
4.5 Release
The RELEASE button is used to hang up an active call or to abort a new call setup, such as the middle of a
transfer operation.
4.6 Park
PBX Behavior on a call appearance
•To park an active call, press the PARK button.
•The phone displays for 3 seconds the parking orbit (701 - 709) of where the call is parked.
Key System Behavior on an outside line
•To place an active call in a “system-wide hold”, press the PARK button. Any phone with a PFK for this
outside line will be able to retrieve the call.
4.7 Info
The INFO button is used to get information regarding the other buttons on your phone. For example, you can
use the INFO button to determine the numbers that have been programmed for each speed-dial button.
To use this feature:
1. Press the INFO button.
2. Press any of the other buttons on the phone.
3. The screen will display a brief description of the selected button.
4. Press the INFO button a second time or let the screen time out to exit the description screen.
4.8 Speaker
Press the SPEAKER button for hands-free use of the phone.
If you are already using the handset, you can press the SPEAKER button and then place the handset on hook.
Take the handset off the hook to continue using it again. When you are finished with the call, press the
SPEAKER button to hang up.
Note: If you are using a headset, use the SPEAKER button to activate it. You will not be able to use the
speakerphone while using a headset unless a headset button is programmed by the system
administrator (see Section 5.4).
4.9 Mute/DND
Mute a Call
During a call, you can press the MUTE/DND button to turn off the microphone in the handset, speakerphone,
or headset. The light on the MUTE/DND button is red when the phone is muted.