Allworx Allworx Phone User manual

Allworx
Phone Guide

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Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page i
Table of Contents
1 GETTING STARTED....................................................................................................................................1
1.1 WHAT IS IN THE BOX?..............................................................................................................................1
1.2 CONNECTING THE PHONE .......................................................................................................................1
2 ADJUSTING YOUR PHONE ........................................................................................................................2
2.1 ADJUST THE ANGLE OF THE PHONE.........................................................................................................2
2.2 CHANGE THE LABELS FOR PFK (PROGRAMMABLE FUNCTION KEY)...........................................................2
2.3 VOLUME .................................................................................................................................................2
3 INTRODUCTION TO YOUR ALLWORX PHONE.........................................................................................4
4 BUTTON OPERATION.................................................................................................................................6
4.1 MESSAGES.............................................................................................................................................7
4.2 TRANSFER..............................................................................................................................................7
4.3 CONFERENCE.........................................................................................................................................7
4.4 INTERCOM ..............................................................................................................................................8
4.5 RELEASE................................................................................................................................................8
4.6 INFO.......................................................................................................................................................8
4.7 SPEAKER................................................................................................................................................8
4.8 MUTE/DND ............................................................................................................................................9
4.9 HOLD .....................................................................................................................................................9
5 PHONE OPERATION.................................................................................................................................11
5.1 ANSWERING / PLACING A CALL..............................................................................................................11
5.2 ENDING A CALL.....................................................................................................................................11
5.3 HEADSET..............................................................................................................................................11
5.4 DIRECTORY DIALING .............................................................................................................................12
5.5 REDIAL A NUMBER ................................................................................................................................12
5.6 MISSED CALLS......................................................................................................................................12
5.7 IGNORE AND SILENCE SOFT KEYS..........................................................................................................12
5.8 PROGRAMMABLE FUNCTION KEYS.........................................................................................................13
6 PHONE FEATURES...................................................................................................................................14
6.1 OPERATOR...........................................................................................................................................14
6.2 USER EXTENSIONS ...............................................................................................................................14
6.3 RESOURCE EXTENSIONS.......................................................................................................................14
6.4 LEAVE A USER A VOICEMAIL..................................................................................................................14
6.5 BUSINESS SPEED DIAL..........................................................................................................................14
6.6 AUTO ATTENDANT.................................................................................................................................14
6.7 OVERHEAD PAGING ..............................................................................................................................14
6.8 ACTIVE DOOR RELAY............................................................................................................................14
6.9 DO NOT DISTURB .................................................................................................................................14
6.10 CALL QUEUES...................................................................................................................................15
6.11 CALL FORWARDING...........................................................................................................................16

Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page ii
6.12 PAGING ZONES.................................................................................................................................16
6.13 CONFERENCE CENTER......................................................................................................................16
6.14 ALLWORX MESSAGE CENTER............................................................................................................17
6.15 ANSWER RINGING PHONE USING ANOTHER HANDSET........................................................................17
6.16 PARKING ..........................................................................................................................................17
6.17 CALL MONITORS...............................................................................................................................19
6.18 BUSY LAMP FUNCTION (BLF) ............................................................................................................19
7 ADVANCED TOPICS .................................................................................................................................20
7.1 PHONE CONFIGURATION MENU .............................................................................................................20
7.2 PERSONAL SPEED DIAL.........................................................................................................................20
7.3 PREFERENCES......................................................................................................................................21
7.4 REBOOT THE PHONE.............................................................................................................................23
7.5 CLEAR CALL HISTORY...........................................................................................................................23
7.6 REFRESH DIRECTORY...........................................................................................................................23
7.7 CHECK THE NETWORK SETTINGS ..........................................................................................................23
7.8 CURRENT STATUS / INFO ......................................................................................................................24
7.9 CHECK STATISTICS...............................................................................................................................25
7.10 SAVE CHANGES TO YOUR SETTINGS .................................................................................................26
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.................................................................................26
8 ADDITIONAL INFORMATION....................................................................................................................27
9 WALL MOUNTING (OPTIONAL)................................................................................................................28
10 REGULATORY NOTICES......................................................................................................................29
11 ABBREVIATIONS...................................................................................................................................30

Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 1
Congratulations! You’re the new owner of an Allworx®9102 or 9112 VoIP phone. This phone will make it easy
for you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check out the contents of the box your phone came in. You should have:
• Allworx 9102 or 9112 phone
• Power supply
• Handset with cord
Not included, but will also need:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We’ve taken all the challenge out of connecting your phone properly. Follow these steps to connect:
1. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
2. The phone contains a PC jack. A computer may be connected to the network through the phone’s
Computer port.
3. If you’re using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 5.
4. If you’re not using PoE, connect the power cable into the phone, then plug the other end into an outlet.
It’s a good idea to use a surge protector.
5. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo appears.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.

Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 2
2 Adjusting Your Phone
2.1 Adjust the Angle of the Phone
Allworx 9112 Phone
You can adjust the Allworx 9112 phone on its base, so that it is easy to use and easy to read the screen.
1. Grasp the phone and the base separately.
2. Press the locking tab on the base.
3. Tilt the phone up or back in its base.
4. Pull up on the locking tab to insure the position of the phone is locked.
Allworx 9102 Phone
You must set up the support arm on the back of the Allworx 9102 phone, so that it is easy to use and easy to
read the screen.
1. Grasp the phone with one hand and grasp the wall-mount base with the other hand.
2. Depress the two tabs on either side of the wall-mount base.
3. While holding the phone upright, swing the base out until the support arms are released.
4. Locate the slots on the back of the phone in the middle on each side.
5. Grasp each support arm at the same time and gently insert them into the slots until they snap in.
2.2 Change the Labels for PFK (Programmable Function Key)
Make sure you keep your PFKs labeled correctly to prevent misdialing. The PFK labels are only available on
the Allworx 9112 phone.
To change a label:
1. Remove the paper from beneath the plastic label cover by pulling the plastic cover forwards.
2. Update the PFK setting on the label.
3. Place the label back under the cover.
A word template can be obtained at our website (www.allworx.com/support/downloads/default.asp, select the
Documentation link).
2.3 Volume
You can adjust the volume of the incoming ring, handset speaker, speakerphone, and the headset. The
volume will be adjusted for the device that you are currently using.
To adjust the Volume:

Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 3
• You can adjust the incoming ring by pressing the Volume bar on the left (decrease) or right (increase)
for desired audio level. Do not lift the handset.
• To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar on the left (decrease) or right (increase) for desired audio level.
• The screen shows the device for which you are adjusting the volume.

Phone Guide
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your system administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone. This guide
caters to the PBX Mode.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 4

Phone Guide
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 5

Phone Guide
4 Button Operation
Button Light Purpose
Keypad None Use the keypad to dial numbers in order to place a call.
Messages Solid red if new
messages are present. Access the Message Center.
Transfer Solid red until the call is
transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
Conference Blinking green while
making connections
Solid red when in use.
Talk to 3 parties at a time using the 3-Way Conference functionality.
Intercom Solid green when in
use. Use the phone as an intercom.
Release None Disconnect with the call you are on currently.
Info
(9112 only) Solid green when in
use. View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys, and
Keypad.
Speaker Solid green when in
use. Use the phone as a speaker phone or activates a headset.
Solid red when Mute. Turn off the microphone in handset, speaker phone, or headset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
Mute/DND
Flashing amber. Indicate Presence other than “In Office”
Hold Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down arrow
to move down. Use the button in the center to Select and Save
settings.
Soft key
Selection None Use the buttons below the display to select a soft key.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2007 InSciTek Microsystems, Inc. All rights reserved. Allworx is a registered trademark of InSciTek Microsystems. All other names may be
trademarks or registered trademarks of their respective owners.
Revised: March 28, 2007
Page 6