Allworx 9224 User manual

Allworx®
Phone Guide
9224

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or
registered trademarks of their respective owners.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page i
Table of Contents
1GETTING STARTED .................................................................................................................................................... 1
1.1 WHAT IS IN THE BOX? ............................................................................................................................................. 1
1.2 CONNECTING THE PHONE ....................................................................................................................................... 1
1.3 ALLWORX TX 92/24 TELEPHONE EXPANDER........................................................................................................... 2
2ADJUSTING YOUR PHONE ........................................................................................................................................3
2.1 BASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE PHONE................................................................................... 3
2.2 CHANGE THE LABELS FOR THE PFKS (PROGRAMMABLE FUNCTION KEYS)................................................................. 3
2.3 VOLUME................................................................................................................................................................. 3
3INTRODUCTION TO YOUR ALLWORX PHONE........................................................................................................4
4BUTTON OPERATION................................................................................................................................................. 5
4.1 MESSAGES............................................................................................................................................................. 5
4.2 INTERCOM.............................................................................................................................................................. 6
4.3 CONFERENCE......................................................................................................................................................... 6
4.4 TRANSFER ............................................................................................................................................................. 6
4.5 RELEASE................................................................................................................................................................ 7
4.6 PARK..................................................................................................................................................................... 8
4.7 INFO ...................................................................................................................................................................... 8
4.8 SPEAKER ............................................................................................................................................................... 8
4.9 MUTE/DND............................................................................................................................................................ 8
4.10 HOLD..................................................................................................................................................................... 8
5PHONE OPERATION.................................................................................................................................................10
5.1 PLACING A CALL..................................................................................................................................................... 10
5.2 RECEIVING A CALL.................................................................................................................................................. 10
5.3 ENDING A CALL ...................................................................................................................................................... 10
5.4 HEADSET ............................................................................................................................................................... 10
5.5 DIRECTORY DIALING............................................................................................................................................... 10
5.6 REDIAL A NUMBER.................................................................................................................................................. 11
5.7 MISSED CALLS ....................................................................................................................................................... 11
5.8 PRESENCE SOFT KEY............................................................................................................................................. 11
5.9 IGNORE AND SILENCE SOFT KEYS ........................................................................................................................... 11
5.10 PROGRAMMABLE FUNCTION KEYS........................................................................................................................... 11
6SYSTEM FEATURES .................................................................................................................................................13
6.1 OPERATOR............................................................................................................................................................. 13
6.2 USER /RESOURCE EXTENSIONS ............................................................................................................................. 13
6.3 LEAVE A USER A VOICEMAIL.................................................................................................................................... 13
6.4 BUSINESS SPEED DIAL ........................................................................................................................................... 13
6.5 AUTO ATTENDANT .................................................................................................................................................. 13
6.6 OVERHEAD PAGING................................................................................................................................................ 13
6.7 ACTIVATE DOOR RELAY.......................................................................................................................................... 13
6.8 CALL QUEUES........................................................................................................................................................ 13
6.9 CALL FORWARDING ................................................................................................................................................ 14
6.10 PAGING ZONES ...................................................................................................................................................... 14
6.11 CONFERENCE CENTER ........................................................................................................................................... 14
6.12 ALLWORX MESSAGE CENTER.................................................................................................................................. 14
6.13 ANSWER RINGING PHONE USING ANOTHER HANDSET .............................................................................................. 15
6.14 PARKING................................................................................................................................................................ 15
6.15 CALL MONITORS..................................................................................................................................................... 16
6.16 BUSY LAMP FIELD (BLF)......................................................................................................................................... 16
7ADVANCED TOPICS..................................................................................................................................................17
7.1 PHONE CONFIGURATION MENU............................................................................................................................... 17
7.2 PERSONAL SPEED DIAL .......................................................................................................................................... 17
7.3 PREFERENCES ....................................................................................................................................................... 17
7.4 REBOOT THE PHONE .............................................................................................................................................. 19
7.5 HOT DESK LOGIN ................................................................................................................................................... 19
7.6 CLEAR CALL HISTORY ............................................................................................................................................ 19
7.7 REFRESH DIRECTORY............................................................................................................................................. 19

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page ii
8ADDITIONAL INFORMATION....................................................................................................................................20
9WALL MOUNTING (OPTIONAL) ...............................................................................................................................21
10 REGULATORY NOTICES..........................................................................................................................................22

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 1
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
•Allworx 9224 phone and base
•Handset with cord
•Phone Functions Reference Card (this card slides between the base and back of phone)
•This guide
Not included but also needed:
•Ethernet cable to connect the phone to the network
•Power supply: 24VDC, 400 mA (or a network connection with Power over Ethernet)
Optional Allworx Tx 92/24 Telephone Expanders can be purchased for your Allworx 9224 phone.
1.2 Connecting the Phone
Follow these steps to connect your phone (see the figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
See icon on back of phone:
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 6.
5. If you are not using PoE, obtain a power supply, connect the power cable to the phone, and then plug
the other end into an outlet. Using a surge protector is preferred.
6. Thread cables through the strain relief guide.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 2
7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Configuring Network
c. Starting network.
d. Loading configuration files.
e. Station Init complete.
f. After successful startup, the phone will display date, time, your presence, your name, and
extension.
g. If the phone does not follow this sequence or displays an error, contact your System
Administrator.
1.3 Allworx Tx 92/24 Telephone Expander
You can increase the flexibility of the phone by purchasing one or more Allworx Tx 92/24 Telephone
Expander(s). Each Tx 92/24 Telephone Expander adds 24 Programmable Function Keys (PFKs) to the phone.
The phone supports up to three telephone expanders. This allows up to 96 Programmable Function Keys to be
associated with one 9224 phone and the 3 expanders.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 3
2 Adjusting Your Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
You can adjust the Allworx 9224 phone on its base so that it is easy to use and easy to read the screen.
1. Lay the phone face down on a soft surface with top of the phone pointed away from you.
2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be
adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest
angle.
3. Notice that the base has both fixed and flexible tabs. Hold the base with the tabs pointed away, fixed
tabs down and flexible tabs up.
4. Place the fixed tabs in the desired holes on the back of the phone.
5. Rotate the base until the flexible tabs click into place.
To remove the base:
1. Press down on the flexible tabs and release them from their holes.
2. Rotate the base until the fixed tabs easily lifted out of their holes.
2.2 Change the Labels for the PFKs (Programmable Function Keys)
To avoid misdialing, update the PFK labels whenever a PFK configuration is changed. To add or change a
label:
1. Remove the paper from beneath the plastic label cover by lifting the bottom tab of the plastic cover to
release it.
2. Add text in the space corresponding to the desired PFK.
3. Place the label onto the phone and snap the cover back in place.
A blank label Microsoft Word™ template can be obtained on the Allworx.com website.
2.3 Volume
The volume of the incoming ring, handset speaker, speakerphone, and the headset is adjustable.
To adjust the Volume:
•Press the Volume bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset or turn on speakerphone.
•To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar, as desired.
•The screen shows which device is being adjusted.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 4
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 5
4 Button Operation
Button
Light
Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
messages are present. Access the Message Center.
INTERCOM Solid green when in
use. Use the phone as an intercom.
CONF
(Conference) Blinking green while
making connections
Solid red when in use.
Talk to two parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
TRANSFER Solid red until the call
is transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
INFO Solid green when in
use. View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys,
and Keypad.
SPEAKER Solid green when in
use. Use the phone as a speakerphone or activate a headset.
MUTE/DND Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and Save
settings.
Soft Key
Selection None Use the buttons below the display to select a soft key.
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail inbox. The number of new
messages appears on the screen. If your Allworx server is running software release 7.2 or lower, pressing the
MESSAGES button will place a call to the Audio Message Center where you can log in and listen to your
messages.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 6
If your Allworx server is running software release 7.3 or higher, pressing the button once will open the Visual
Message Center. Pressing the MESSAGES button twice will access the Audio Message Center. You will use
your phone keys and display to log in. Once logged in, a list of your messages will be displayed on the phone.
You will be able to use soft keys to play and manage your messages.
Note: Your System Administrator may have changed the function of the Messages button so that pressing it
immediately calls the Audio Message Center. If so, the Visual Message Center operation is not available.
4.2 Intercom
1. Press the INTERCOM button and dial the extension of the person you would like to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over their speaker.
4. Press the INTERCOM or SPEAKER button to end the call.
5. To deny an incoming Intercom request, press the IGNORE soft key.
4.3 Conference
After connecting to the first person you want on the conference call, follow these steps:
1. Press the CONF button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONF button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The CONF button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps:
a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the HOLD button. (The display will show the two parties
involved in the conference).
b. You may now talk to the remaining party.
c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join the
conference, press CONF, then select the flashing Call Appearance PFK. The three-way
conference is then re-established.
8. End the conference by hanging up.
4.4 Transfer
Transfer works differently, depending on the software version that is on the Allworx server.
4.4.1 Allworx Server Software 7.3 or Lower
Unannounced (Blind) Transfer
1. Press the TRANSFER button. The current call is placed on hold.
2. If your system is a Key System and you are transferring the call to an external party, press a free Line
Appearance PFK. If your system is not a Key System, skip to the next step
3. At the dial tone, dial the number of the recipient of the transfer.
4. The call will automatically be transferred.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 7
Announced (Attended) Transfer
To talk to the recipient of the transfer before the transfer goes through:
1. Press the TRANSFER button.
2. Select an unused Call or Line Appearance PFK.
3. Dial the number of the recipient of the transfer.
4. Talk to the recipient.
5. Press the TRANSFER button again then press the PFK of the original call. The two parties will now be
connected.
6. If you want to cancel the transfer, press the RELEASE button. To return to the original caller, press the
PFK where the call is currently being held.
4.4.2 Allworx Server Software 7.4 or Higher
If your Allworx server is running Release 7.4 or higher, the transfer process is simpler. Note: The Intercom or
an appearance PFK must be free in order to perform transfers.
One-step Transfer
One-step Transfer can be used if you have a BLF or Speed Dial PFK for the recipient of the transfer (Note:
One-step transfer must be enabled by your System Administrator).
1. While on the call to be transferred, press the BLF or Speed Dial PFK for the recipient of the transfer.
2. Hang up to complete the transfer or stay on the line to announce the transfer.
3. After you have announced the transfer, hang up to complete the transfer.
Note: Your phone may be configured so that when performing one-step transfers you cannot stay on the
line to announce the transfer. If your phone is configured this way, use the procedure in Section 4.4.1,
Allworx Server Software 7.3 or Lower for Announced (Attended) transfers.
Two-step Transfer
If you do not have a key for the intended recipient, you must press the TRANSFER button and dial the
number:
1. While on the call to be transferred, press the TRANSFER button.
2. If your system is a Key System and you are transferring the call to an external party, press a free Line
Appearance PFK.
3. At the dial tone, dial the number of the recipient of the transfer.
4. Hang up to complete the transfer or stay on the line to announce the transfer.
5. After you have announced the transfer, hang up to complete the transfer.
Note: Your phone may be configured so that when performing two-step transfers you cannot stay on the line
to announce the transfer. If your phone is configured this way, use the procedure in Section 4.4.1, Allworx
Server Software 7.3 or Lower for Announced (Attended) transfers.
Transfer to Voicemail
To transfer the caller directly to another person’s voicemail inbox, perform the following steps:
1. While on the call to be transferred, press the TRANSFER button.
2. Press the VMAIL soft key.
3. Dial the extension, press a BLF key, or press a Speed Dial key for the recipient of the transfer.
4. Hang up to complete the transfer.
4.5 Release
The RELEASE button is used to hang up an active call or to abort a new call setup, such as the middle of a
transfer operation.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 8
4.6 Park
PBX Behavior on a call appearance
•To park an active call, press the PARK button.
•The phone briefly displays the parking orbit1
Key System Behavior on an outside line
extension on which the call is parked.
•To place an active call in a “system-wide hold”, press the PARK button. Any phone with a PFK for this
outside line will be able to retrieve the call.
4.7 Info
The INFO button is used to get information regarding the other buttons on your phone. For example, you can
use the INFO button to determine the numbers that have been programmed for each speed-dial button.
To use this feature:
1. Press the INFO button.
2. Press any of the other buttons on the phone.
3. The screen will display a brief description of the selected button.
4. Press the INFO button a second time or let the screen time out to exit the description screen.
4.8 Speaker
Press the SPEAKER button for hands-free use of the phone.
If you are already using the handset, you can press the SPEAKER button and then place the handset on hook.
Take the handset off the hook to continue using it again. When you are finished with the call, press the
SPEAKER button to hang up.
Note: If you are using a headset, use the SPEAKER button to activate it. You will not be able to use the
speakerphone while using a headset. See Section 5.4, Headset, for more information on using headsets.
4.9 Mute/DND
Mute a Call
During a call, you can press the MUTE/DND button to turn off the microphone in the handset, speakerphone,
or headset. The light on the MUTE/DND button is red when the phone is muted.
Prevent Incoming Calls using Do Not Disturb (DND)
1. When not on a call, press the MUTE/DND button.
2. The light on the MUTE/DND button will appear amber.
3. With Do Not Disturb enabled, your phone will not ring. All calls will follow the next step in your active
call route.
4. Press MUTE/DND to turn Do Not Disturb off your phone. The light on the MUTE/DND button will turn
off.
4.10 Hold
To place a call on hold:
1. Press the HOLD button. The HOLD button will blink red once.
2. Place the handset on the hook. The Call Appearance PFK for the call that is on hold will blink green until the call
is picked up again.
To take the call off hold:
†Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your
Administrator.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 9
1. Pick up the handset. If more than one call is on hold, the most recent call is connected.
2. Press the SPEAKER button (for hands-free).
3. The caller ID of the call picked up will appear on the display.
To pick up a different call on hold, press the flashing PFK for that call or use the Up / Down navigation arrows
to display the call on the screen, and then pick up the handset.
If you have a call on hold and a new call comes in, lift the handset to answer the new call.
If Music on Hold is enabled for your call appearance, callers on hold will hear music.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 10
5 Phone Operation
5.1 Placing a Call
•Outbound calls can be placed by pressing the following PFKs:
oCall Appearance
o
: can be used to place extension-to-extension calls or to obtain an outside line
(must dial 9†first).
Line Appearance: seizes the outside line without dialing 9†2
o
first.
Speed Dial
: automatically dials the programmed number
5.2 Receiving a Call
•Inbound calls can be answered with the following PFKs (when flashing):
oCall Appearance
o
: can receive either an extension-to-extension call or an outside line directed to
an extension assigned to the phone.
Line Appearance
o
: can receive inbound calls from an outside line.
oCall Monitor
oCall Queue
Note: Unless configured otherwise, incoming calls to your phone will ring the audible indicator and flash one
of the Call Appearance or Line Appearance PFKs.
ACD Appearance
5.3 Ending a Call
Release a call by using one of the following:
•Place receiver back on hook. If using the speakerphone or headset press the SPEAKER button.
•Press another PFK.
oIf a second call is coming in on another PFK, pressing that PFK will end the current call and
answer the incoming call (unless auto on hold is enabled).
•Press the RELEASE button to end a call and start a new call.
5.4 Headset
1. Plug the cable for the headset into the headset jack on the back side of the phone.
2. Press the SPEAKER button. (You cannot use the speakerphone and headset at the same time).
3. When finished with the call, press the SPEAKER button to disconnect.
A PFK can be created to activate the headset instead of using the SPEAKER button. The PFK has to be setup
by the System Administrator.
5.5 Directory Dialing
1. Press the Up / Down navigation arrows to view a list of all User Extensions, System Extensions, and
Speed Dial numbers by Name or Description. Additionally, when the phone is “off-hook”, the rightmost
soft key changes to the directory listing option: PHONEBK. Press the PHONEBK soft key to initiate the
directory listing.
2. Use the Up / Down navigation arrows to highlight the name (or description) and extension. You may
also press an alphabetic key on the keypad to jump to the desired section of the directory.
†Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your
Administrator.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 11
3. Press the Select button to dial the number.
5.6 Redial a Number
•You can automatically dial the last number called by selecting the REDIAL soft key on the phone’s
display screen.
•Select the CALLS soft key. Us the Up / Down navigation arrows to highlight the desired call. Press the
Select button .
•A PFK can be programmed by your System Administrator to redial the last number called.
5.7 Missed Calls
If a call is missed, a message will appear on the phone’s display. Use the following steps to see details of the
missed calls:
1. Select the CALLS soft key.
2. Use the Up / Down navigation arrows to view your missed calls.
3. Select the DETAIL soft key to view the date and time of the missed calls.
4. Press the Select button to call the number.
5.8 Presence Soft Key
Change your Presence setting directly from the phone. The Presence states are: ‘In Office’, ‘At a Meeting’, ‘On
Vacation’, ‘On Business Trip’, ‘At Home’, ‘Away’, and ‘Busy’.
1. Select the PRESNCE (presence) soft key.
2. Use the Up / Down navigation arrows to view the presence states.
3. Press the Select button to change your presence. All inbound calls will follow the call route for this
presence state.
5.9 Ignore and Silence Soft Keys
While a call is ringing, the SILENCE and IGNORE soft key options appear.
•Pressing the IGNORE soft key stops the audible ringing. However, the PFK that the call is coming in on
will continue to flash until the call is answered or the caller hangs up.
•Pressing the SILENCE soft key stops the audible ringing. However, the information on the incoming call
will still be displayed and the PFK that the call is coming in on will continue to flash until the call is
answered or the caller hangs up.
5.10 Programmable Function Keys
The following features can be programmed by your System Administrator into any of the 24 PFKs on the
Allworx 9224.
•ACD Appearance
•Busy Lamp Field (BLF)
•Call Appearance
•Call Monitor
•Call Supervision
•Emergency Alert
•Centrex Flash

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 12
•Headset
•Park
•Personal Speed Dial
•Redial
•Hot Desk
•Line Appearance
•Messages
•Parking Orbit
•Push to Talk
•Queue Alarm
•Queue Appearance
•Schedule
•Speed Dial

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 13
6 System Features
6.1 Operator
Dialing (or transferring to) 0†from any phone will initiate a call to the company operator.
6.2 User / Resource Extensions
Dialing (or transferring to) any extension between the range of 100 – 299†3
(3 digit mode) or 1000 – 2999†(4
digit mode) will connect a call to another user or to a call route (set up by the System Administrator) assigned
to the extension.
6.3 Leave a User a Voicemail
Dialing (or transferring to) 3†+ user extension will connect a call to a particular user’s voicemail. If your Allworx
server is running software release 7.4 or higher, you can transfer a call to a user’s voicemail using a soft key.
See Section 4.4.2, Allworx Server Software 7.4 or Higher, for more information.
6.4 Business Speed Dial
The System Administrator can specify extensions 350 – 399†or 34000 – 34999†to ring particular numbers.
The System Administrator can program the extensions to a phone’s PFK.
6.5 Auto Attendant
Dialing (or transferring) to extension 400†or 431†from any phone will go to the default Auto Attendant.
Dialing (or transferring) to extension 431†- 439†from any phone will go to a specific Auto Attendant set up by
the System Administrator.
6.6 Overhead Paging
If the system is configured and connected to an Overhead Paging system, dialing extension 402†activates
paging. Once activated, users can use their phone to make an announcement that is transmitted through each
handset’s intercom or to the overhead paging system.
Note: An overhead paging system is a 3rd party product attached to the Allworx system.
6.7 Activate Door Relay
If the system is configured and connected to a Door Relay, dialing extension 403†activates the relay.
6.8 Call Queues
6.8.1 “Ring All” Queuing
If your site is using Ring All Queuing, log into and out of queues using the following procedures.
To log into a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged into.
2. If there are no calls in the queue, the button will not be lit. If calls are waiting, it will flash green. When
the Queue PFK light is flashing, pick up the call by pressing the PFK or SPEAKER button for hands-
free mode, or by using your handset or headset and pressing the PFK.
Note: Normally, your phone will automatically log you into the Queue when it powers up.
To log out of a Queue:
1. Press and hold the Queue PFK on your phone corresponding to the Queue to be logged out of.
†Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your
Administrator.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 14
2. The button will light solid red.
If Music on Hold is enabled for the queue, queued callers will hear music.
6.8.2 ACD Queuing
If your site is using ACD Queuing, log into and out of queues using the following procedures:
The ACD Appearance PFK LED is solid red when you are logged out of all ACD queues.
1. Press and hold the PFK for five seconds. The login prompt will appear. Release the button.
2. Enter your extension – Use the phone’s dial pad and soft keys to enter and edit extension, as needed.
3. Select the ACD queue to log into – this step is skipped if you are assigned to only one queue. Use the
phone’s select, scroll and soft keys to select queue(s).
4. Enter your voicemail password. Use the station’s dial pad and soft keys to enter and edit the password.
The ACD Appearance PFK will turn off when you are logged in and ready to receive calls. The PFK is
amber if you are the only logged into the queue.
To log out or change queues:
1. Press and hold the PFK for five seconds. The ACD queue list is displayed.
2. Deselect queue(s). To log out, deselect all queues.
3. Enter your password.
The ACD Appearance PFK will turn to solid red when you are logged out of all queues.
To place your phone into a busy state:
1. Press and immediately release the PFK. A list of busy reasons is displayed.
2. Select the appropriate busy reasons.
The ACD Appearance PFK will blink red while you are in the busy state.
To leave the busy state and resume taking calls, press and immediately release the PFK.
6.9 Call Forwarding
Dialing 45†+ an extension will forward all calls that come into the phone to that extension.
To disable Call Forwarding for the phone, dial extension 450†.
6.10 Paging Zones
Dialing 46#†(# representing a Paging Zone number, 0 through 9) on the phone will broadcast audio to any
other phones that are members of the Paging Zone. Paging Zones must be set up by the System
Administrator.
6.11 Conference Center
The Conference Center is an optional feature. Dial 408†to access the Conference Center. For details on using
conference center refer to the Allworx User’s Guide found on www.allworx.com.
6.12 Allworx Message Center
If your Allworx server is running software release 7.2 or lower, pressing the MESSAGES button will place a call
to the Audio Message Center where you can log in and listen to your messages.
If your Allworx server is running software release 7.3 or higher, you must press the MESSAGES button twice to
access the Audio Message Center. Pressing the button once will open the Visual Message Center. You will
use your phone keys and display to log in. Once logged in, a list of your messages will be displayed on the
phone. You will be able to use soft keys to play and manage your messages.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 15
Note: Your System Administrator may have changed the function of the Messages button so that pressing it
immediately calls the Audio Message Center. If so, the Visual Message Center operation is not available.
You can also access the Audio Message Center by dialing 6†+ your extension from any office phone or from
the company Auto Attendant.
The Visual Message Center allows you to:
•Listen to new and saved voicemails.
•Send a message to another user.
The Audio Message Center allows you to:
•Listen to new and saved voicemails.
•Send a message to another user.
•Change presence setting.
•Change name recording.
•Manage message greetings.
•Change password.
Note: For more information refer to the Allworx User’s Guide found on www.allworx.com.
6.13 Answer Ringing Phone Using another Handset
A user can answer another user’s ringing phone from their own handset by dialing 7†4
+ the alternate phone’s
extension.
6.14 Parking
A call can be parked by pressing the PARK button. The maximum wait time a caller is parked and the
subsequent routing is defined by the system administrator.
Parking a Call on a Line Appearance PFK
Parking a call on a Line Appearance PFK will act as a “system-wide hold” in that any phone with a Line
Appearance PFK assigned to the same outside line will be able to retrieve the call by pressing the Line
Appearance PFK. This would typically be used in systems configured for Key System Behavior.
Parking a Call from the Hold Screen
The currently displayed call on hold can be parked by pressing the PARK button. The call is parked without
retrieving it from Hold.
Retrieving a Parked Call
Parked calls can be answered by dialing the parking extension from any handset.
Your System Administrator can define one of the PFKs on your Allworx phone as a Parking Orbit PFK for one
or more of the parking extensions. Your System Administrator can also set a reminder to ring the handset
when the call has been parked beyond a specified period of time.
The Parking Orbit PFK may be in one of several states:
•Off (not lit) means the Parking Orbit is idle, no parked call.
•Amber PFK means a call has been parked by that particular handset within the last five seconds. After
five seconds, the button will turn to slow flashing green.
4 †Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your Administrator.

Phone Guide – 9224
___________________________________________________________________________________________________________________
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2012 Allworx Corp, a Windstream company. All rights reserved. All other names may be trademarks or registered trademarks of their respective
owners.
Revised: April 24, 2012
Page 16
•Slow flashing green means a call has been parked using this handset for more than five seconds.
•Slow flashing red means a call has been parked on this Parking Orbit, but not
When the Parking Orbit PFK light is flashing, you will be able to pick up a call in the Parking Orbit by pressing
the PFK.
by this handset.
If Music on Hold is enabled for your call appearance, the parked caller will hear music.5
6.15 Call Monitors
Call Monitors are created and programmed by your System Administrator. The System Administrator can
define the PFKs on your Allworx phone for one or more Call Monitors.
The Call Monitor PFK may be in one of several states:
•Off (not lit) means the Call Monitor is idle, no incoming call.
•Fast flashing green means there is an incoming call (with the handset set to ring).
•Green means there is an active call on this handset.
•Fast flashing red means there is an incoming call (with the handset set not
•Slow flashing green means an active call is on hold by this handset.
to ring).
When the Monitor PFK is flashing, you can pick up the call by using your handset or speakerphone and
pressing the PFK.
6.16 Busy Lamp Field (BLF)
Another user’s phone can be linked to a PFK on your phone. The PFK will automatically dial the user’s
extension when pressed. The BLF PFK will flash red when the user has an incoming call and it will be solid
red when the user is on the phone.
†Digits may vary per system. Please check phone functions tab of the My Allworx Manager page or consult with your
Administrator.