Allworx Verge Series User manual

Training
For GPDDC Users

Username: _______

Call Management
Outside Line Access –Call Appearance –dial 91+<phone number>
Internal Calls –dial the 4 digit extension number.
Call Park –Press the Park soft key, then tell your fellow staff member the PARK ZONE number that briefly appears on YOUR phone screen,
which will either be 701, 702, 703….709. Then your colleague can dial that number from any phone, including their own (the user may press
an actual labeled button for that park zone).
Call Transfer –To do a Dialed Transfer
1. Press the Transfer feature key. If necessary, press an available soft key to select a transfer type. The unannounced transfer is the
default type.
2. Do one of the following:
Dial the recipient’s extension
Press a Call Appearance button or the Attended soft key (this activates the Attended Transfer mode) and dial the target
number).
Press the Contacts function button and then select a contact.
3. (Only required for Attended Transfer) After annoucing the call, press an available soft key or the Transfer feature key
4. Hang up.
3-Way Conference Call
1. Answer or place a call. Press the Conference soft key.
2. Do one of the following:
Dial another extension or an outside phone number (dial 91+phone number).
Press an available Call Appearance function button and then press the Calls soft key to select a call history listing.
Press the Contacts function button and then select a contact.
3. Press the Merge Calls soft key.
4. End the call using one of the following methods:
Press the Appearance button to remove the caller form the conference call.
Hang up to end the conference call.
Press the Leave soft key to disconnect from the conference call while enabling the other callers to continue the conversation

Contacts
Press the Contacts function button () to display the contact listings that include contact name/number, favorite status, presence status icon,
and a thumbnail image. After displaying the Contacts listing, Verge Ip phone series users can manage the contacts using the available soft keys.
Directory/My Allworx Manager Web Page
This page provides access to extnesion listings, Presence Settings, Phone Functions, and Call Queue statistics. Users can access this information
by logging on to the web page using the allworx username and password. To access the page, enter https://192.168.1.252
ACD Login/Logout
Login - Agents can log into an ACD queue from any desk phone and the ACD queue routes the calls to that phone.
1. Press the solid red ACD appearance button. The login prompt screen displays.
2. Enter the Allworx PIN (1234) and then press Done.
3. Press Select All to select all available queues.
4. Press Done soft key.
Logout –Agents can log out from an ACD queue.
1. Press the ACD button, and then press Log Out All soft key.
2. Press the Done soft key and reenter the PIN.
Login Sequence

Allworx Interact Professional

Allworx Interact Professional
Queue Status

Allworx Reach
Allworx Reach™ brings the rich functionality of the Allworx phone to iOS and Android devices, offering
the efficiency of complete mobility for the Allworx customer. Reach enables users to effortlessly manage
calls, contacts, call history and voicemail via a straightforward user interface. Allworx Reach is a free
download, available from iTunes for iOS devices and from the Google Play Store for Android devices.
1 Installation
Don't have the Allworx Reach application? Here's
how to get it for your mobile device.
System Requirements:
iOS devices —iOS version 7 or higher (iPhone 4 or higher; iPad 2 or higher)
Android devices —Android 4.0 or higher is required for Android devices.
2 Configuration
Auto-configuration:
Once you’ve installed the Allworx Reach application on your
device, the easiest way to configure its settings is with an auto-
configuration link:
Manual Steps:
Or you can configure the following parameters manually within the application:
Server Address: 23.246.67.98,192.168.10.4
Username: “x” followed by your extension Number. (ie. x1199)
Password: Default password is 1234
3 Overview
The following graphics indicate the Reach for iOS basic layout for an iPad and iPhone respectively.