Allworx 9224 User manual

Allworx®
Phone Model 9224 User Guide
Updated January 8, 2014

Allworx® Phone Model 9224 User Guide

Allworx Phone Model 9224 User Guide
Page ii +1 866 ALLWORX * [phone]
wwww.allworx.com
Revised: 1/8/14
©2013 Allworx Corp, a Windstream company. All rights reserved. No part of this publication
may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means,
electronic, mechanical, photocopy, recording, or otherwise without the prior written permission
of Allworx Corp.
Software in this product is Copyright 2013 Allworx Corp, a Windstream company, or its vendors.
All rights are reserved. The software is protected by United States of America copyright laws
and international treaty provisions applicable worldwide. Under such laws, the licensee is
entitled to use the copy of the software incorporated with the instrument as intended in the
operation of the product in which it is embedded. The software may not be copied, decompiled,
reverse-engineered, disassembled, or otherwise reduced to human-perceivable form. This is
not the sale of the software or any copy of the software; all right, title, ownership of the software
remains with Allworx or its vendors.

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Contents
Introduction .......................................................................................... 1
Setup ..................................................................................................... 3
Connect the Phone .........................................................................................3
Adjust the Phone Angle ...................................................................................4
Volume Adjustment .........................................................................................5
Wall Mounting (Optional) .................................................................................6
Wall Mounting Plate ...................................................................................6
Handset Retainer Clip ................................................................................6
Allworx TX 92/24 Telephone Expander ...........................................................7
Overview ............................................................................................... 9
Buttons ............................................................................................................9
Feature Keys .................................................................................................10
Messages ...............................................................................................10
Intercom ..................................................................................................10
Conference ..............................................................................................11
Transfer ...................................................................................................12
Release ...................................................................................................14
Park .........................................................................................................14
Info ..........................................................................................................15
Speaker ...................................................................................................15
Mute/DND ................................................................................................15
Hold .........................................................................................................16
My Allworx Manager ......................................................................................16
Operation ............................................................................................ 17
Place a Call ...................................................................................................17
Receive a Call ...............................................................................................17
End a Call .....................................................................................................18
Headset ........................................................................................................18
Directory Dialing ............................................................................................18

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Redial a Number ............................................................................................18
Missed Calls ..................................................................................................19
Presence .......................................................................................................19
Ignore and Silence Soft Keys ........................................................................19
Programmable Function Keys (PFK) .............................................................20
Features ............................................................................................... 23
Operator ........................................................................................................23
User / Resource Extensions ..........................................................................23
Leave Another User a Voicemail ..................................................................23
Business Speed Dial .....................................................................................23
Auto Attendant ...............................................................................................23
Overhead Pages ............................................................................................23
Activate Door Relay .......................................................................................24
Call Queues ...................................................................................................24
Shared Call Appearance ..............................................................................24
Call Routes ...............................................................................................25
Phone LED Indicators ..............................................................................25
Outbound Calls ........................................................................................26
Inbound Calls ...........................................................................................26
Ringing Call Pickup ..................................................................................26
Active Calls ..............................................................................................26
Shared Hold .............................................................................................26
Privacy Hold .............................................................................................27
Bridged Hold ............................................................................................27
Park ..........................................................................................................27
Automatic Call Distribution (ACD) Queuing ...................................................28
Call Forwarding .............................................................................................28
Paging Zones ................................................................................................29
Conference Center ........................................................................................29
Allworx Message Center ................................................................................29
Answer a Ringing Phone Using another Handset .........................................30
Park ...............................................................................................................30
Park a Call on a Line Appearance PFK ...................................................30

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Park a Call from the Hold Screen ............................................................30
Retrieve a Parked Call .............................................................................30
Call Monitors .................................................................................................31
Busy Lamp Field (BLF) ..................................................................................31
Phone Configuration .......................................................................... 33
Personal Speed Dial .....................................................................................33
Preferences ...................................................................................................34
Reboot the Phone ........................................................................................36
Hot Desk Login ..............................................................................................37
Clear Call History ..........................................................................................38
Refresh Directory ..........................................................................................38
Network Profiles ............................................................................................38
Regulatory Notices ............................................................................. 41
Abbreviations ..................................................................................... 43

Allworx Phone Model 9224 User Guide
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Allworx Phone Model 9224 User Guide
+1 866 ALLWORX * [phone] Page 1
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Revised: 1/8/14
1 Introduction
Unpack the Allworx phone and applicable accessories, identify each item in the checklist and
inspect for missing items.
•Allworx phone and base: attach the base to the back of the phone. See “Adjust the
Phone Angle” on page 4. for more information.
•Handset with cord: attach the cord to the jack on the back of the Allworx phone.
•Phone Functions Reference Card: slide the quick operating guide between the base
and back of phone.
Additional equipment needed not included in the box:
•Ethernet Cable: connects the phone to the network
•Power Supply: provides power to the Allworx phone - rated 24VDC, 400 mA (or a
network connection with Power over Ethernet).

Allworx Phone Model 9224 User Guide
Page 2 +1 866 ALLWORX * [phone]
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Revised: 1/8/14