Allworx 9212 User manual

Allworx
Phone Guide
9212

No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any
form or by any means, electronic, mechanical, photocopy, recording, or otherwise without the prior
written permission of Allworx.
© 2008 Allworx, a wholly owned subsidiary of PAETEC. All rights reserved. Allworx is a registered
trademark of Allworx Corp. All other names may be trademarks or registered trademarks of their respective
owners.

Phone Guide – 9212
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page i
Table of Contents
1 GETTING STARTED...................................................................................................................................1
1.1 WHAT IS IN THE BOX?..............................................................................................................................1
1.2 CONNECTING THE PHONE .......................................................................................................................1
2 ADJUSTING YOUR PHONE .......................................................................................................................3
2.1 BASE ASSEMBLY AND ADJUSTING THE ANGLE OF THE PHONE...................................................................3
2.2 CHANGE THE LABELS FOR THE PFKS (PROGRAMMABLE FUNCTION KEYS)................................................3
2.3 VOLUME .................................................................................................................................................3
3 INTRODUCTION TO YOUR ALLWORX PHONE........................................................................................4
4 BUTTON OPERATION................................................................................................................................5
4.1 MESSAGES.............................................................................................................................................6
4.2 INTERCOM ..............................................................................................................................................6
4.3 CONFERENCE.........................................................................................................................................6
4.4 TRANSFER..............................................................................................................................................7
4.5 RELEASE................................................................................................................................................7
4.6 PARK......................................................................................................................................................7
4.7 INFO.......................................................................................................................................................7
4.8 SPEAKER................................................................................................................................................8
4.9 MUTE/DND ............................................................................................................................................8
4.10 HOLD .....................................................................................................................................................8
5 PHONE OPERATION................................................................................................................................10
5.1 PLACING A CALL ...................................................................................................................................10
5.2 RECEIVING A CALL................................................................................................................................10
5.3 ENDING A CALL.....................................................................................................................................10
5.4 HEADSET..............................................................................................................................................10
5.5 DIRECTORY DIALING .............................................................................................................................11
5.6 REDIAL A NUMBER ................................................................................................................................11
5.7 MISSED CALLS......................................................................................................................................11
5.8 PRESENCE SOFT KEY ...........................................................................................................................11
5.9 IGNORE AND SILENCE SOFT KEYS .........................................................................................................11
5.10 PROGRAMMABLE FUNCTION KEYS.........................................................................................................12
6 SYSTEM FEATURES................................................................................................................................13
6.1 OPERATOR...........................................................................................................................................13
6.2 USER / RESOURCE EXTENSIONS ...........................................................................................................13
6.3 LEAVE A USER A VOICEMAIL..................................................................................................................13
6.4 BUSINESS SPEED DIAL..........................................................................................................................13
6.5 AUTO ATTENDANT.................................................................................................................................13
6.6 OVERHEAD PAGING ..............................................................................................................................13
6.7 ACTIVE DOOR RELAY............................................................................................................................13
6.8 DO NOT DISTURB .................................................................................................................................13
6.9 CALL QUEUES ......................................................................................................................................14
6.10 CALL FORWARDING...............................................................................................................................15
6.11 PAGING ZONES.....................................................................................................................................15

Phone Guide – 9212
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page ii
6.12 CONFERENCE CENTER..........................................................................................................................15
6.13 ALLWORX MESSAGE CENTER................................................................................................................15
6.14 ANSWER RINGING PHONE USING ANOTHER HANDSET............................................................................16
6.15 PARKING ..............................................................................................................................................16
6.16 CALL MONITORS...................................................................................................................................17
6.17 BUSY LAMP FIELD (BLF).......................................................................................................................17
7 ADVANCED TOPICS ................................................................................................................................18
7.1 PHONE CONFIGURATION MENU .............................................................................................................18
7.2 PERSONAL SPEED DIAL.........................................................................................................................18
7.3 PREFERENCES......................................................................................................................................19
7.4 REBOOT THE PHONE.............................................................................................................................21
7.5 CLEAR CALL HISTORY...........................................................................................................................21
7.6 REFRESH DIRECTORY...........................................................................................................................21
7.7 CHECK THE NETWORK SETTINGS ..........................................................................................................22
7.8 CURRENT STATUS / INFO ......................................................................................................................22
7.9 CHECK STATISTICS...............................................................................................................................23
7.10 SAVE CHANGES TO YOUR SETTINGS .....................................................................................................24
7.11 RESET THE PHONE TO ITS FACTORY DEFAULTS.....................................................................................24
8 ADDITIONAL INFORMATION...................................................................................................................25
9 WALL MOUNTING (OPTIONAL)...............................................................................................................25
10 REGULATORY NOTICES.........................................................................................................................26
11 ABBREVIATIONS......................................................................................................................................26

Phone Guide – 9212
Congratulations! You’re the proud new owner of an Allworx®9212 VoIP phone. This phone guide will make it
easy for you to place and receive calls when using the Allworx System.
1 Getting Started
1.1 What is in the box?
Check the contents of the box your phone came in. You should have:
• Allworx 9212 phone and base
• Power supply
• Handset with cord
• Phone Functions Reference Card (this guide conveniently slides between the base and back of phone)
Not included but also needed:
• Ethernet cable to connect the phone to the network
1.2 Connecting the Phone
We have taken all the challenge out of connecting your phone properly. Follow these steps to connect (see the
figure below):
1. Connect the handset to the Handset jack on the back of the phone using the coiled handset cord.
2. Plug one end of the Ethernet cable into the Network jack on the back of the phone. Plug the other end
into your Ethernet jack on the wall.
WARNING: Do not connect to an analog phone line.
3. A computer may be connected to the network through the phone’s Computer jack.
4. If you are using Power over Ethernet (PoE), the power to the phone was supplied when you connected
the Ethernet cable. If this is the case, skip to step 6.
5. If you are not using PoE, connect the power cable into the phone, and then plug the other end into an
outlet. It’s a good idea to use a surge protector.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 1

Phone Guide – 9212
6. Thread cables through the strain relief guide.
7. After applying power, the phone will initialize itself. You can watch its progress on the phone’s screen.
A normal sequence would include:
a. Allworx Logo.
b. Starting network.
c. Loading configuration files.
d. Station Init complete.
e. After successful startup, the phone will display date, time, your presence, your name, and
extension.
f. If the phone does not follow this sequence or displays an error, contact your System
Administrator.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 2

Phone Guide – 9212
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 3
2 Adjusting Your Phone
2.1 Base Assembly and Adjusting the Angle of the Phone
You can adjust the Allworx 9212 phone on its base so that it is easy to use and easy to read the screen.
1. Lay the phone face down on a soft surface with top of the phone pointed away from you.
2. The base will connect to the back of the phone in one of three positions, thus allowing the phone to be
adjusted at different angles when sitting on a desktop. The nearest set of holes provides the steepest
angle.
3. Notice that the base has both fixed and flexible tabs. Hold the base with the tabs pointed away, fixed
tabs down and flexible tabs up.
4. Place the fixed tabs in the desired holes on the back of the phone.
5. Rotate the base until the flexible tabs click into place.
To remove the base:
1. Press down on the flexible tabs and release them from their holes.
2. Rotate the base until the fixed tabs easily lifted out of their holes.
2.2 Change the Labels for the PFKs (Programmable Function Keys)
To avoid misdialing, update the PFK labels whenever a PFK configuration is changed. To add or change a
label:
1. Remove the paper from beneath the plastic label cover by lifting the bottom edge of the plastic cover to
release it.
2. Add text in the space corresponding to the desired PFK.
3. Place the label onto the phone and snap the cover back in place.
A blank label Microsoft Word™ template can be obtained at our website
(www.allworx.com/support/downloads/default.asp, select the Documentation link).
2.3 Volume
The volume of the incoming ring, handset speaker, speakerphone, and the headset is adjustable.
To adjust the Volume:
• Press the Volume bar on the left (decrease) or right (increase) to adjust the incoming ring for desired
audio level. Do not lift the handset or turn on speakerphone.
• To adjust other volumes, pick up the handset, turn on the speakerphone or headset, and press the
Volume bar, as desired.
• The screen shows which device is being adjusted.

Phone Guide – 9212
3 Introduction to your Allworx Phone
Your new Allworx phone supports two modes of operation: PBX (Private Branch Exchange) Mode and Key
System Mode. Your System Administrator has pre-configured the phone for one of these two modes. Each
programmable button on the phone will function differently depending on the mode of the phone.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 4

Phone Guide – 9212
4 Button Operation
Button Light Purpose
KEYPAD None Use the keypad to dial numbers in order to place a call.
MESSAGES Solid red if new
messages are
present.
Access the Message Center.
INTERCOM Solid green when in
use. Use the phone as an intercom.
CONFERENCE Blinking green while
making connections
Solid red when in use.
Talk to 3 parties at a time using the 3-Way Conference
functionality.
Will indicate when Call Assistant - Call Recording is in progress.
TRANSFER Solid red until the call
is transferred. Transfer a call to another extension using a Blind or an Attended Transfer.
RELEASE None Disconnect the call you are on currently.
PARK None Parks a call (PBX behavior) or system-wide hold (key system
behavior)
INFO Solid green when in
use. View functionality of all the buttons on the phone: Feature Keys, Programmable Function Keys (PFK), Scroll Keys, Selection Keys,
and Keypad.
SPEAKER Solid green when in
use. Use the phone as a speakerphone or activate a headset.
Solid red when Mute. Turn off the microphone in handset, speakerphone, or headset.
Solid amber in Do not
Disturb mode. Prevent incoming calls (Do Not Disturb).
MUTE/DND
Flashing amber. Indicate Presence other than “In Office”
HOLD Solid red if the call is
on hold. Place a call on hold.
Navigation None Use the up arrow to move up on the LCD screen. Use the down
arrow to move down. Use the button in the center to Select and
Save settings.
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 5

Phone Guide – 9212
300 Main Street • East Rochester, NY 14445 • Toll Free 1-866-ALLWORX • 585-421-3850 • www.allworx.com
© 2008 Allworx. All rights reserved
Revised: May 28, 2008
Page 6
Button Light Purpose
Soft key
Selection None Use the buttons below the display to select a soft key.
4.1 Messages
If the MESSAGES button is red, you have a new message in your voicemail box. The number of new
messages appears on the screen. To listen to your voicemail, press the MESSAGES button. You’ll need to
enter your password to access your messages.
4.2 Intercom
1. Press the INTERCOM button and dial the extension of the person you would like to talk to.
2. The call is connected when the LCD screen displays Active Call.
3. Start talking. The person you called will hear you over their speaker.
4. Press the INTERCOM or SPEAKER button to end the call.
5. To deny an incoming Intercom request, press the IGNORE soft key.
4.3 Conference
After connecting to the first person you want on the conference call, follow these steps:
1. Press the HOLD button.
2. Select another Call Appearance PFK and dial the number of the second person you want on the
conference call.
3. Press the CONFERENCE button.
4. Press the Call Appearance PFK where the first person is on hold.
5. All three callers are now able to conference. The CONFERENCE button will be illuminated solid red.
6. One party may exit the conference by hanging up; the remaining two parties will continue to be
connected.
7. If you desire to have a private conversation with one of the parties, you may split the conference using
the following steps:
a. Use the Up / Down navigation arrows, to select the Call Appearance PFK of the person you
wish to put on hold and then press the HOLD button. (The display will show the two parties
involved in the conference).
b. You may now talk to the remaining party.
c. The Call Appearance PFK for the person on hold will be flashing. To have the person re-join the
conference, press CONFERENCE, then select the flashing Call Appearance PFK. The three-
way conference is then re-established.