Call Appearance (PBX behavior)
On PBX systems, incoming calls are directed to specific extensions.
UsingAllworxprogrammablefunctionkeys,youcanassignkeysto
extensions,suchasSales,Accountingandyourself.Eachkeylights
up as calls come in, allowing you to correctly identify and answer
thecalls.CallAppearanceisthebestchoicewhenonepersonis
answering many extensions.
Line Appearance (Key behavior)
InKeysystems,anoutsidelineconnectsdirectlytoaphone.This
approach works very well for small businesses with employees
whopickupcallsfromanyphone(e.g.,“Bob,there’sacallforyou
onLineThree”).LineAppearancegivesdirectaccesstoeachline
independently and immediately, and is the best choice when many
people might handle the same call across multiple phones.
SIP (Session Internet Protocol) Appearance
TheabilitytoshowSIPappearancesisimportantwhenusingVoIP
lines.WithAllworx,wecandistinguishspecic“phone”linesused
overtheInternet.ItbehavesjustlikeaLineAppearance—theonly
differenceisit’saphonelineconnectedtotheInternet.Allworx
makes using VoIP technology transparent to your business.
Busy Lamp Field (BLF)
From your phone, you can monitor the status of another phone,
extension or user. Imagine having the ability to quickly see who is on
thephoneandwhoisn’t.UsingAllworxphonesyoucanhavemany
different BLFs.
High-Fidelity Voice Handset
AllworxphonesalsoincludeaHigh-FidelityVoiceHandsetthatmakes
yourphonecallssoundlikethepersonyou’respeakingwithisinthe
sameroom.Thankstoagreatlyimprovedhandsetwithexceptional
staticandinterferenceeliminatingcapabilities,the9200Series
phones bring voice conversations to life.
Remote Phone Capability
Allworxphonesaredesignedto“instantly”workasaremoteVoIP
phone.Notechnicalexperienceisrequired.TheAllworxphonewill
negotiatecommunicationsthroughexistingrewallsand“phone
home”totheappropriateAllworxserver.Onceconnected,the
remotephonebehavesjustlikeitwouldiflocatedatthemainofce.
Remote users have all the same great features — line appearances,
callappearances,BLF,DSS,callqueues,intercom,etc.
Direct Station Selection (DSS)
Automatically opens an intercom connection to any other Allworx
phone.Usethisfeatureforpeopleyouneedimmediateaccesstoor
for those you call often.
Call Queuing2
Answerincomingcallsfromvariouscompanyqueues(e.g.,customer
support,accountpayables)usingthesameAllworxphoneforyour
everydaycalling.Thesystemautomaticallyrecognizeswhichphones
are assigned and available to each queue — even remote phones!
Call Assistant2
UseAllworxphonesinconjunctionwiththispowerfulsoftware
tool that helps manage and distribute incoming calls. Ideal for live
answer position or receptionists.
Access key information from the phone display:
Allworx—Thebestfeaturesforsmallandmediumbusinesses.
– Callhistory
– CallerID
– Companydirectory
– Redial
– Personal preferences
(e.g.personalspeeddials,
audibledialing)
– Silentincomingcalls
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Allworx IP Phones, Page 5
