Mitel 5201 User manual

USER GUIDE

3300 ICP - 7.0

-i-
Contents
ABOUT THE 5201 IP PHONE 1
Telephone Status Indicators 2
Designation Card 2
About Feature Access Codes 2
For Users on Resilient 3300 ICP Systems 2
Tips for Your Comfort and Safety 3
CUSTOMIZING YOUR PHONE 3
Adjusting the ringer volume 3
Adjusting the handset receiver volume 3
Making and answering calls 3
Redial 4
Redial - Saved Number 4
Hold 4
Messaging 5
Callback 5
Callback - Cancel Individual 5
Callback - Cancel All 6
Call Transfer 6
Conference Calls 6
Call Forward 7
Call Forward - Remote 8
Call Forward - End Chaining 8
Call Forward - Override 9
Attendant Call Hold - Remote Retrieve 9
Call Park 10
Call Pickup 10
Camp-on 11
Do Not Disturb 11
Override 12
Paging 12
Direct Paging 12
Tag Call 13

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ABOUT THE 5201 IP PHONE
The Mitel Networks 5201 IP Phone is a digital telephone that connects
directly to a 10/100BaseT Ethernet network. It is supported by the Mitel
Networks 3300 Integrated Communications Platform (ICP) Release 3.1 and
later software.
The 5201 IP Phone has three fixed-function keys along with a Volume
Up/Down key and a standard numeric keypad. The fixed-function keys are
MESSAGE, HOLD and TRANS/CONF.
1. Handset
2. Speaker
3. Volume Control
4. Message Waiting Indicator
5. Designation Card
6. Function Keys
7. Keypad

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Telephone Status Indicators
Designation Card
Use the designation card to write frequently called numbers of feature
access codes.
Note: Your designation card should show "Trans/Conf" at the bottom right
of the card. If it does not, get the correct designation card from your
administrator.
To remove the designation card cover
zPress the tab at the top of the cover downwards, and lift the cover.
To replace the designation card cover
zInsert the the cover in the slots ri
g
ht above the function keys, then press
the tab at the top of the cover into place.
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
but the keys and features on your phone stop working. The keys and most
features begin working again after you hang up. Normal operation resumes
when your phone switches back to the primary system.
Situation: The message waiting indicator is:
Line is idle Off
Line is ringing Flashing rapidly
Message waiting/Voice mail Flashing slowly

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Tips for Your Comfort and Safety
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder.
Protect your hearing
Your phone has a control for adjusting the volume of the handset receiver.
Because continuous exposure to loud sounds can contribute to hearing loss,
keep the volume at a moderate level.
CUSTOMIZING YOUR PHONE
Adjusting the ringer volume
To adjust the Ringer Volume while the set is ringing:
zPress the Volume control button.
Adjusting the handset receiver volume
To adjust the Handset Receiver Volume when you are using the
handset:
zPress the Volume control button.
Making and answering calls
To make a call:
1. Lift the handset.
2. Dial the number.
To answer a call:
zLift the handset.

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Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Dial *01.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift handset.
2. Dial **79.
To Redial a saved number:
1. Lift handset.
2. Dial *6*.
Hold
To place a call on Hold:
zPress HOLD and replace the handset in the cradle.
To retrieve a call from Hold:
1. Lift the handset.
2. Press HOLD.

-5-
Messaging
If the messa
g
e indicator is flashin
g
slowly while the phone is not rin
g
in
g
, this
indicates that you have a message or a voice mail.
Note: For voice mail to work properly with the 5201 IP Phone, Call Forward
must be activated. See Call Forward later in this guide for more information.
The response to a message indication changes depending on whether the
caller wants you to call back or if they have left a voice message.
To respond to a message indication:
1. Lift the handset.
2. Press MESSAGE.
If the caller has left a voice message, the phone will automatically call
the voice mail system.
OR
If the caller has activated your message indicator instead of leaving a
voice message, the phone will automatically call their number.
Callback
To leave a callback message at another extension:
zWhile listening to ringing or busy tone, press the MESSAGE key.
The called extension user is informed of the message waiting indication by
their Message Indicator flashing and, if they have a display, "MESSAGE
WAITING" on their display.
Callback - Cancel Individual
To cancel a Callback:
1. Lift the handset.
2. Dial *1#.
3. Dial the number of the called extension.
4. Hang up.

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Callback - Cancel All
To cancel all Callbacks:
1. Lift the handset.
2. Dial #1.
3. Hang up.
Call Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To retrieve the call, press TRANS/CONF and dial *1.
Conference Calls
To form a Conference when a two-party call is already in place, or to
add another party to an existing Conference:
1. Press TRANS/CONF.
2. Dial the number of the next party.
3. Wait for an answer.
4. Press TRANS/CONF.
To leave a Conference:
zHang up.
To split a Conference and speak privately with the original party:
1. Press TRANS/CONF.
2. Dial *41.

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Call Forward
Call Forward lets you redirect incoming calls to an alternate number.
"Always" redirects all incoming calls regardless of the state of your
telephone. "Busy" redirects internal calls when your telephone is busy, and
"No Answer" redirects calls after several rings if you don't answer.
For Busy and No Answer Call Forward, you can select the destination
according to the whether the incoming call is internal or external, or use the
same number for all calls.
Note: You can also forward your calls to your voice mailbox (if available) by
programming the number of your voice mail system ( 555 ).
To program and activate Call Forward:
1. Lift the handset.
2. Do one of the following:
To program Call Forward Always, dial *1*
To program Call Forward Busy, All Calls, dial **70
To program Call Forward Busy, Internal Calls, dial 63
To program Call Forward Busy, External Calls, dial 62
To program Call Forward No Answer, All Calls, dial **71
To program Call Forward No Answer, Internal Calls, dial 65
To program Call Forward No Answer, External Calls, dial 66
3. Dial the destination number.
4. Hang up.
To cancel Call Forward settings:
1. Lift the handset.
2. Do one of the following:
To cancel Call Forward Busy (internal and/or external), dial **72.
To cancel Call Forward no Answer (internal and/or external), dial
**74.
To cancel all Call Forward settings, dial ##8
3. Hang up.

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To cancel all Call Forward types:
1. Lift the handset.
2. Dial ##8.
3. Hang up.
Call Forward - Remote
To forward calls from a remote extension to your current location:
1. Lift the handset.
2. Dial **8.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - Remote from the extension that set the
remote forwarding:
1. Lift the handset.
2. Dial **77.
3. Dial the extension of the remote extension.
4. Hang up.
To cancel Call Forward - Remote from the extension that was
forwarded:
1. Lift the handset.
2. Dial #8.
3. Hang up.
Call Forward - End Chaining
To ensure that calls do not get forwarded again by the destination
number:
1. Lift the handset.
2. Dial 64.
3. Hang up.
To again allow calls to be forwarded by the destination number:
1. Lift the handset.
2. Dial **73.
3. Hang up.

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Call Forward - Override
To override Call Forward and ring an extension:
1. Lift the handset.
2. Dial *1*.
3. Dial the extension number.
Attendant Call Hold - Remote Retrieve
To retrieve a call placed on Hold by the attendant:
1. Lift the handset.
2. Dial *23.
3. Dial the digits announced by the attendant.

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Call Park
The Call Park feature allows you to place a call in a special hold state. You,
or someone else, can then retrieve the call from any extension in the
system.
After parking the call, the system can automatically connect you to paging
equipment so that you can announce the call to the requested party.
To park an active call:
1. Press Trans/Conf.
2. Dial *7#.
3. Dial the directory number on which to park the call.
4. To inform a user that a parked call is waiting, do one of the following:
If automatic paging is enabled, announce the call and the directory
number on which the call is parked.
If automatic paging is disabled, dial **9, followed by the Pa
g
in
g
zone
number (if required). Then, announce the call and the directory
number on which the call is parked.
To retrieve a parked call:
1. Dial *8#.
2. Dial the directory number on which the call is parked.
3. If there are multiple calls parked on the number, dial the two-digit index
number to retrieve a specific call, or # to retrieve the lon
g
est parked call.
Call Pickup
To answer a call that is ringing at another extension in your Pickup
Group:
1. Lift the handset.
2. Dial *6.
To answer a call that is ringing at a extension not in your Pickup
Group:
1. Lift the handset.
2. Dial **6.
3. Dial the number of the ringing extension.

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Camp-on
To Camp-on to a busy extension:
zDial 3.
-OR-
Wait 10 seconds.
To retrieve a call when you hear Camp-on tone:
zPress TRANS/CONF, then dial *3.
The current call is put on hold. You are connected to the waiting call.
Do Not Disturb
To activate Do Not Disturb:
1. Lift the handset.
2. Dial *5.
3. Hang up.
To deactivate Do Not Disturb:
1. Lift the handset.
2. Dial #5.
3. Hang up.
To activate Do Not Disturb from a remote extension:
1. Lift the handset.
2. Dial **5.
3. Dial the number of the extension to which Do Not Disturb is to apply.
4. Hang up.
To deactivate Do Not Disturb from a remote extension:
1. Lift the handset.
2. Dial ##5.
3. Dial the number of the extension with Do Not Disturb activated.
4. Hang up.

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Override
To use Override when you encounter busy or DND tone:
zDial 2.
Paging
To use Paging:
1. Lift the handset.
2. Dial **9.
3. Dial the Paging zone number (if required).
4. Make the announcement.
Direct Paging
Direct Paging allows you to page a party through their telephone speaker. If
the paged party has Off-Hook Voice Announce enabled, the page will be
heard even when the party is on a handset or headset call.
To page a party:
1. Lift the handset.
2. Dial *37.
3. Dial the extension number.
4. Speak to the dialed party after the tone.
To answer a Direct Page (indicated by a single burst of tone):
zLift handset.

-13-
Tag Call
Tag Call allows you to signal that you are the victim of a threatening or
malicious call. Using the tag, your system administrator or telephone
company can identify the source of the call and provide this information to
appropriate personnel or authorities.
CAUTION: Tagging a non-malicious call may result in fines or other
penalties.
To tag a malicious call:
1. Press TRANS/CONF.
2. Dial *55 while the call is in progress.
Note: Tag Call can be used on active two-party calls only. Calls on hold and
conference calls cannot be tagged.

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©Copyright 2006, MitelNetworks Corporation.
All rights reserved.