Arris VAP3400 User manual

VAP3400/3402
802.11ac Wireless Video Access Point

VAP3400/3402 802.11ac Wireless Video Access Point •User Guide ii
Contents
INSTALLATION AND OVERVIEW ....................................................... 1
About this Manual ................................................................................ 2
Box Contents........................................................................................ 2
Front Panel............................................................................................ 3
Rear Panels........................................................................................... 4
Installing Your VAP3400/3402 (Dual Units)............................................ 5
Step 1: Install the Access Point ....................................................... 5
Step 2: Install the Client .................................................................. 6
Installing Additional VAP Clients ........................................................... 8
TROUBLESHOOTING.......................................................................... 10
Solutions............................................................................................... 10
SAFETY AND COMPLIANCE .............................................................. 12
ARRIS and the ARRIS logo are all registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this
document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks
and names of others.
Copyright ©ARRIS Enterprises, LLC, 2016 All rights reserved. No part of this publication may be reproduced in any form or by any means or
used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc.
(“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part
of ARRIS to provide notification of such revision or change.

VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 1
Installation and Overview
Note for ROOM 2 Client:
Always connects to a Set Top Box (1 and 2 port) and (optionally) one additional device (2 port only).
1
The VAP3400/3402 enables you to transmit multiple standard- and high-definition video streams throughout your
home wirelessly. You can enjoy a full range of video services and applications without having to run wires, lay
cables, or drill holes. The VAP3400/3402 uses one-button, Wi-Fi Protected Setup (WPS) technology to ensure
easy, reliable installation.
The VAP3400/3402 operates via two (or more) integrated units. You’ll dedicate one unit as the Access Point
and the other unit (or units) as its Client. When you connect a VAP to your home gateway, it auto-configures as
an Access Point. The Access Point streams content to the Client, which you’ll connect to a set-top in a different
location in your home. (The Client auto-configures as well when you connect it to the set-top.) The following
graphic illustrates this setup:

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 2
About this Manual
This manual provides you with instructions on how to install your VAP3400/3402. ARRIS designed the
VAP3400/3402 to install and integrate easily with your set-top box and home network. If you encounter any
difficulties during the installation process, refer to the Troubleshooting section at the end of this manual.
Box Contents
Your box should contain the following:
Single Unit Bundle (for additional Clients) Dual Unit Bundle (for initial installation)
One VAP3400/3402
connection kit
Two VAP3400/3402
connection kits
One Ethernet Cable Two Ethernet Cables
One Power Adapter Two Power Adapters

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 3
Front Panel
The LED behavior on the front panel of the VAP3400/3402 behaves
slightly differently when configured as an Access Point or as a
Client.
The following table explains the VAP status by the LED behavior.
Configured as an Access Point Configured as a Client
1Power LED Green = The VAP is on.
Cyan = The VAP is on standby.
Off = The VAP is off or disconnected from its
power source.
Green = The VAP is on.
Cyan = The VAP is on standby.
Off = The VAP is off or disconnected from its
power source.
2Wireless
Link Quality
LED
Off = No wireless connection in Client
mode or unit is off.
Solid Green = Wireless quality is good.
Fast Flashing Green = No Client associated
with Access Point.
Solid Blue or Cyan = Wireless quality is
poor.
Off = No wireless connection in Client
mode or unit is off.
Solid Green = Wireless quality is good.
Solid Blue or Cyan = Wireless quality is
poor.

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 4
Configured as an Access Point Configured as a Client
3Dual
Function
LED
Operational
Mode and
WPS Status
WPS Status (During WPS pairing only)
The LED will do the following to result in a
successful pairing:
1. Slow Flashing Green = WPS is
initiated and in process. This state lasts
approximately two minutes.
2. Fast Flashing Green to solid green =
WPS pairing is successful. The fast flashing
green LED state lasts for 15 seconds,
followed by an LED state of solid green.
If the LED does not initiate as slow flashing
green or does not transition from slow to
fast flashing green within 2 minutes, then
there is an error. Refer to “Troubleshooting”
for more details.
Operational Mode:
Off: Device is not ready or in an unknown
state.
Solid Green: Device is configured as an AP.
WPS Status (During WPS pairing only)
The LED will do the following to result in a
successful pairing:
1. Slow Flashing Blue = WPS is
initiated and in process. This state lasts
approximately two minutes.
2. Fast Flashing Blue to Solid Blue = WPS
pairing is successful. The fast flashing blue
LED state lasts for 15 seconds, followed
by an LED state of solid blue.
If the LED does not initiate as slow
flashing blue or does not transition
from slow to fast flashing blue within 2
minutes, then there is an error. Refer to
“Troubleshooting” for more details.
Operational Mode:
Off: Device is not ready or in an unknown
state.
Solid Blue: Device is configured as an AP.
4WPS
Button
Establishes secure wireless connection to
your home network.
Establishes secure wireless connection to
your home network

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 5
Two Ports
(VAP3402)
Single Port
(VAP3400)
1Reset Button Resets the VAP to its default settings.
2Ethernet Port Connects to an Ethernet-equipped Gateway, computer, hub, or switch
using an RJ-45 cable connection.
Note: When utilizing two ports (VAP3402 only), do not connect both
Ethernet ports to your gateway.
3Power Jack Provides power to the VAP.
4Power Switch Turns the VAP on or off.
Rear Panels

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 6
Installing Your VAP3400/3402 (Dual Units)
Step 1: Install the Access Point
1. Connect one VAP unit to your home gateway using the provided Ethernet cable. Before you connect the
VAP, ensure the gateway is powered on.
2. Connect the power adapter to the VAP, plug the adapter into a wall outlet and set the Power switch to the
ON position. You’ll see the Power LED on the unit’s front panel light green, indicating the unit is powered.
3. After connecting the Ethernet cable, check that the 2 Ethernet port LEDs are (1) solid green and (2) blinking
yellow.
Note: While you are required to connect your VAP to a gateway to ensure the Access Point properly
streams video to the Client, the VAP’s extra Ethernet port (VAP3402 only) provides you with the option of
connecting another device to the unit, such as a computer or gaming console.
Do not connect both Ethernet ports to your gateway.
4. Wait until the Operational Mode/WPS Status LED is solid green (approximately 1-2 minutes).
Only one connection
between gateway and
VAP allowed

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 7
Step 2: Install the Client
1. Connect the second VAP unit to your set-top box with the provided Ethernet cable. Before you connect the
VAP, ensure your set-top box is powered on.
Note: While you are required to connect your VAP to a set-top box to ensure the Access Point properly
streams video to the Client, the VAP’s extra Ethernet port (VAP3402 only) provides you with the option of
connecting other devices to the unit as well, such as computers and gaming consoles.
2. Connect the power adapter to the VAP, plug the adapter into a wall outlet and set the Power switch to the
ON position. You’ll see the power LED on the unit’s front panel light green, indicating the unit is powered.
3. After applying power, check that the 2 Ethernet port LEDs are (1) solid green and (2) blinking yellow.
4. Wait until the Operational Mode/WPS Status LED is solid blue (approximately 1-2 minutes).
5. The devices come Pre-Paired, so they will automatically establish secure communication with no further
interaction required.

Installation and Overview
VAP3400/3402 802.11ac Wireless Video Access Point •User Guide 8
6. The Client’s Wireless Link LED lights: (solid green - preferred, or solid blue). You have now established a
secure wireless connection between the Access Point and the Client. You now can begin streaming video
content to your set-top box or boxes.
NOTE: To install additional VAP Clients, repeat steps 1 through 5, replacing Step 4 (above) with the following:
Press and hold the WPS button on the front of the Client for 2 seconds. After doing so, you will have 2 minutes
to return to the Access Point and press and hold its WPS button. Pressing the buttons on both units enables
them to establish a wireless connection.
Note: After you press the WPS button, the WPS Status LED flashes green when functioning as an Access Point
or flashes blue when functioning as a Client. If your connection is successful, the LED will stop flashing, light
solid for approximately 30 seconds, and then return to either green (AP) or blue (Client). This is a normal part of
the process and does not mean you have lost your connection to the Access Point. If the LED continues flashing
or fast flashing blue/green, it indicates the unit has experienced an error; refer to the Troubleshooting section.