ASCOM i63 User manual

USER MANUAL
Ascom i63 VoWiFi Handset

USER MANUAL
Ascom i63 VoWiFi Handset
Abbreviations and Glossary
Glossary
FCC Federal Communications Commission
The FCC is an independent agency of the United States government created
by statute to regulate interstate communications by radio, television, wire,
satellite, and cable.
GDPR General Data Protection Regulation
GUI Graphical User Interface
The interface between a user and a computer application.
IC Industry Canada
Previous name of Innovation, Science and Economic Development Canada
(ISED).
IM Interactive Messaging
Makes it possible to access information from an application and control the
information by selecting an option received in a message.
IP Internet Protocol
Global standard that specifies the format of datagrams and the addressing
scheme. This is the principal communications protocol in the Internet Protocol
suite.
ISED Innovation, Science and Economic Development Canada
ISED is the department of the Government of Canada with a mandate of
fostering a growing, competitive, and knowledge-based Canadian economy.
ISED specifically supports Canadian innovation efforts, trade and investment,
enterprise growth, and customized economic development in Canadian
communities.
ISED was previously named Industry Canada (IC).
LAN Local Area Network
PBX Private Branch Exchange
A telephone system within an enterprise that switches calls between local
lines, and allows all users to share a certain number of external lines.
Also referred to as Call Manager.
PTT Push-To-Talk
SIP Session Initiation Protocol
SIP is a signaling protocol used for initiating, maintaining, and terminating real-
time sessions that include voice, video, and messaging applications. SIP is
used for applications of Internet telephony for voice and video calls, in private
IP telephone systems, in instant messaging over IP networks, and in mobile
phones calling over LTE, Voice over LTE (VoLTE).
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USER MANUAL
Ascom i63 VoWiFi Handset
SNMP Simple Network Management Protocol
Unite Device Manager The Unite Device Manager (Unite DM) is a server-based application built into
the Unite Module. It is used for managing devices, such as editing parameters
and upgrading devices remotely in medium and large VoWiFi systems.
Unite Module The Unite Module handles all communication between the WLAN and its built-
in device manager.
It is used as a common name for Integrated Message Server (IMS3), Unite
Connectivity Manager (Unite CM), Unite Communication Server (Unite CS), and
similar modules enabling wireless services to and from handsets in a WLAN
system.
VoIP Voice over IP
VoWiFi Voice over WiFi
It is a system running VoIP over WLAN.
WiFi A family of radio technologies that is commonly used for implemeting a WLAN.
Used generically when referring to any type of IEEE 802.11 network.
WinPDM Portable Device Manager (Windows version)
Used for managing devices, such as editing parameters and upgrading
devices. WinPDM is a stand-alone application installed on a computer. It is
used for small sites as it requires physical access to the handsets.
WLAN Wireless Local Area Network
A type of LAN in which data is sent and received via high-frequency radio
waves rather than cables or wires. The most common radio technology used
for a WLAN is WiFi, implementing the IEEE 802.11 standards.
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USER MANUAL
Ascom i63 VoWiFi Handset
Contents
1 Introduction.................................................................................................................................... 1
1.1 Target Group...................................................................................................................... 1
1.2 Prerequisites ...................................................................................................................... 1
1.3 GDPR Considerations.......................................................................................................... 1
2 Handset Descri tion ......................................................................................................................2
2.1 Handset Overview...............................................................................................................2
2.2 User Interface.....................................................................................................................4
2.3 Display Icons and Text.........................................................................................................5
2.4 Alphanumeric Keys .............................................................................................................7
2.4.1 In Idle Mode and in Number Input Mode ..................................................................8
2.4.2 In Text Input Mode.................................................................................................8
2.4.3 Hot Keys...............................................................................................................8
3 Basic O eration ............................................................................................................................ 9
3.1 Switch the Handset On and Off ............................................................................................9
3.2 Turn the Signals Off or On....................................................................................................9
3.3 Lock and Unlock the Keypad................................................................................................9
3.4 Use the Auto Phone Lock .................................................................................................. 10
3.5 Use the Handset as a Shared Phone................................................................................... 10
4 Calling......................................................................................................................................... 12
4.1 Call list............................................................................................................................. 12
4.2 Incoming Calls ...................................................................................................................13
4.2.1 Answer the Call ....................................................................................................13
4.2.2 Decline the Call ....................................................................................................13
4.2.3 End the Call..........................................................................................................13
4.3 Missed Calls ......................................................................................................................13
4.4 Outgoing Calls...................................................................................................................14
4.4.1 Call Using the Numeric Keys..................................................................................14
4.4.2 Call Using a Pre-programmed Number....................................................................14
4.4.3 Call Using the Local Phonebook............................................................................ 15
4.4.4 Call Using the Company Phonebook ..................................................................... 15
4.4.5 Call Using the Central Phonebook 1....................................................................... 15
4.4.6 Call Using the Headset Button .............................................................................. 15
4.5 During the Call 2................................................................................................................ 15
4.5.1 Adjust the Volume ............................................................................................... 16
4.5.2 Start a New Call................................................................................................... 16
4.5.3 Switch between Two Ongoing Calls ...................................................................... 16
4.5.4 Transfer the Call to a New Number........................................................................ 16
4.5.5 Transfer the First Call to the Second Call................................................................ 16
4.5.6 Open the Contacts Menu...................................................................................... 16
4.5.7 Open the Messaging Menu....................................................................................17
4.5.8 Turn the Microphone Off or On ..............................................................................17
4.5.9 Turn the Loudspeaker On or Off.............................................................................17
4.5.10 Call Waiting..........................................................................................................17
4.5.11 Conference Call................................................................................................... 18
4.6 Push-to-Talk Group Call..................................................................................................... 18
4.6.1 Accept a PTT Invitation......................................................................................... 19
4.6.2 Decline a PTT Invitation........................................................................................20
4.6.3 Re-join a PTT Call Session ....................................................................................20
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Ascom i63 VoWiFi Handset
4.7 Emergency Calls ...............................................................................................................20
5 Messaging................................................................................................................................... 21
5.1 Incoming Messages........................................................................................................... 21
5.1.1 Message with Request for Answer......................................................................... 21
5.1.2 Message Indication Repetition ..............................................................................22
5.1.3 Message Priority..................................................................................................22
5.1.4 Call Priority..........................................................................................................22
5.2 Received Messages ..........................................................................................................23
5.3 Sent Messages .................................................................................................................23
5.4 Unsent Messages..............................................................................................................23
5.5 Messaging Basics..............................................................................................................23
5.5.1 Write and Send the Message ................................................................................24
5.5.2 Reply to the Message...........................................................................................24
5.5.3 Delete the Message.............................................................................................24
5.5.4 Forward the Message...........................................................................................24
5.6 Predefined Messages........................................................................................................25
5.6.1 Answer the Message Using the Predefined Message ..............................................25
5.6.2 Decline the Call with a Predefined Message...........................................................26
5.7 Call from the Message.......................................................................................................26
5.7.1 Navigate during the Call.......................................................................................26
5.7.2 Add Contact from a Message................................................................................27
5.8 Interactive Messaging........................................................................................................27
5.9 Colored Messaging ...........................................................................................................28
5.10 Voicemail 3.......................................................................................................................28
5.11 Send Data .......................................................................................................................28
6 Alarm O eration ..........................................................................................................................30
6.1 Push-button and Test Alarms..............................................................................................30
6.2 Man-down and No-movement Alarm 4..................................................................................31
6.2.1 Enable/Disable the Man-down and/or No-movement Alarm ......................................31
6.2.2 Cancel Man-down and No-movement Alarm...........................................................32
6.2.3 Delay Man-down and No-movement Alarm Temporarily .........................................32
6.2.4 Reset Man-down and/or No-movement Alarm ........................................................32
6.3 Automatic Call after Alarm..................................................................................................32
6.4 Emergency Call Alarm .......................................................................................................33
6.5 Alarm with Additional Information .......................................................................................33
6.6 Acoustic Location Signal....................................................................................................33
7 Location Services.........................................................................................................................34
8 Menu O eration...........................................................................................................................35
8.1 Messaging........................................................................................................................35
8.2 Connections.....................................................................................................................35
8.2.1 Bluetooth Headset...............................................................................................35
8.2.2 Wired Headset ....................................................................................................36
8.2.3 Network..............................................................................................................36
8.2.4 In Charger Action.................................................................................................36
8.3 Calls ................................................................................................................................37
8.4 Shortcuts..........................................................................................................................38
8.4.1 Define Keys Functions..........................................................................................38
8.5 Services ...........................................................................................................................39
8.5.1 Add Services.......................................................................................................39
8.5.2 Edit Services .......................................................................................................39
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Ascom i63 VoWiFi Handset
8.5.3 Delete Services ...................................................................................................39
8.6 Settings............................................................................................................................39
8.6.1 Sound and Alert Settings......................................................................................40
8.6.2 Automatic Keypad Lock Settings ............................................................................41
8.6.3 Phone Lock Settings .............................................................................................41
8.6.4 Display Settings...................................................................................................42
8.6.5 Time and Date Settings ........................................................................................43
8.6.6 Answering...........................................................................................................43
8.6.7 Change Text Size for Messages ............................................................................44
8.6.8 Change the Menu Language.................................................................................44
8.6.9 Change Owner ID................................................................................................44
8.6.10 Alarm Settings.....................................................................................................44
8.6.11 Administrator Menu..............................................................................................45
8.7 Profiles.............................................................................................................................45
8.7.1 User Profiles........................................................................................................45
8.7.2 System Profiles....................................................................................................46
8.8 Contacts...........................................................................................................................47
8.8.1 Call Contact.........................................................................................................48
8.8.2 Add New Contact ................................................................................................48
8.8.3 Edit Contact ........................................................................................................48
8.8.4 Set Ring Signal for a Contact.................................................................................48
8.8.5 Delete Contact ....................................................................................................48
8.8.6 Central Phonebook..............................................................................................49
9 System Handling......................................................................................................................... 50
9.1 Device Information........................................................................................................... 50
9.2 Software Upgrade and Additional Features ........................................................................ 50
10 O eration Notice........................................................................................................................ 51
10.1 Accessibility and Voice Quality........................................................................................... 51
10.2 Restricted Mode................................................................................................................ 51
11 Maintenance...............................................................................................................................52
11.1 Maintenance of Batteries ...................................................................................................52
11.1.1 Low Battery Indication..........................................................................................52
11.1.2 Charging Methods ...............................................................................................52
11.1.3 Replace the Battery..............................................................................................53
11.1.4 Energy Efficiency .................................................................................................53
12 Troubleshooting .........................................................................................................................54
13 Related Documents ....................................................................................................................57
14 Document History.......................................................................................................................58
A endix A Safety and Regulatory Instructions................................................................................ 59
A.1 Precautions ......................................................................................................................59
A.2 FCC and ISED Compliance Statements................................................................................59
A.3 Environmental Requirements............................................................................................. 60
A endix B Functions and Accessories............................................................................................62
A endix C Menu Tree .................................................................................................................. 65
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USER MANUAL
Ascom i63 VoWiFi Handset Introduction
1 Introduction
The Ascom i63 VoWiFi Handset provides a wide range of features including telephony, messaging, and
alarm functions. The handset is designed to be used in medium demanding environments and is aimed at
users who need either one- or two-way messaging.
Some functions are dependent on the PBX/Call manager and protocol (SIP) versions, and your
system may not support all functions described in this document. For more information, contact
your system administrator or the service provider.
This document provides guidelines on how to use and maintain the following models of Ascom i63 VoWiFi
Handset:
• Talker
• Messenger, with messaging functions
• Protector, with messaging and alarm functions
All of the handset models share the majority of the features, though some functions may differ between the
handset variants. For the function list of each handset model, please refer to the Appendix B Functions and
Accessories, page 62.
For the technical specification, please refer to the Data Sheet, Ascom i63 VoWiFi Handset, TD 93277EN.
1.1 Target Grou
This document is targeted at personnel responsible for handling the administration and distribution of
handsets at the end customer site. It may also be of benefit to those who require in depth information about
the operation and features provided by handset, such as handset users.
1.2 Prerequisites
Before using the handset, read the Appendix A Safety and Regulatory Instructions, page 59 or Safety
Instructions, Ascom i63 VoWiFi Handset, PM000297.
Configuration
Before using the handset, a system administrator must register the handset in the PBX for voice functionality
and in the applicable Unite modules for basic messaging services. The system administrator may also need
to download software and configure some of the handset parameters or functions using the Unite DM.
For the details on configuration, please refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD
93300EN.
1.3 GDPR Considerations
The handset provides data protection by design. To comply with the GDPR by default, Auto phone lock and
Clear lists in charger must be enabled in the handset. For more information, please refer to the 3.4 Use the
Auto Phone Lock , page 10 or Ascom i63 VoWiFi Handset, TD 93300EN.
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Handset Description
USER MANUAL
Ascom i63 VoWiFi Handset
2 Handset Descri tion
This chapter gives an overview of the key features of the Ascom i63 VoWiFi Handset, including the physical
design description, the use of icons and texts, as well as basic instructions for using alphanumeric keys.
This chapter includes the following sections:
•2.1 Handset Overview, page 2
•2.2 User Interface, page 4
•2.3 Display Icons and Text, page 5
•2.4 Alphanumeric Keys, page 7
2.1 Handset Overview
All handset models share the same external characteristics.
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Number External
Characteristics
Description
1 Top button In case of Messenger or Talker, the button can be configured for
different functions. Refer to the Define Multifunction Button 1, page
38.
In case of Protector , the button is used as a push-button alarm.
Refer to the 6.1 Push-button and Test Alarms, page 30.
Using the button as Push-to-Talk (PTT) requires a Messenger
handset.
2 Earpiece speaker Used in voice communication.
3 Volume button (up) Used for increasing the speaker volume.
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USER MANUAL
Ascom i63 VoWiFi Handset Handset Description
4 Volume button (down) Used for decreasing the speaker volume.
5 Mute button/PTT
button
If used as the mute button, you can turn on/off audible signals in Idle
mode, silence ring signal at incoming calls, and turn on/off the
microphone during calls.
If used as the PTT button, you can switch the microphone on during
a PTT group call. 2The microphone is switched on as long as the
button is pressed.
6 Soft keys The three soft keys are located just beneath the display and the
function of each soft key is indicated by text in the display just above
the keys.
In Idle mode, the soft keys can be used for specific functions based
on their configuration. Refer to the 8.4.1 Define Keys Functions, page
38.
7 Call key Used for answering a call and as a shortcut to the Call list.
8 Navigation keys Left, right, up, down and middle (confirmation) navigation keys.
These keys, except for the middle key, can be configured for
shortcuts. Refer to the Define Navigation Keys, page 38.
9 Voice mail access Quick access to the handset’s voice mail.3Refer to the 5.10
Voicemail 4, page 28
10 Key lock
Upper/lower case
Combined key lock and switch between upper and lower case text.
11 Microphone Used in voice communication.
12 System connector Used for battery charging, software download, and configuration.
13 Space Used for adding space between words.
14 Sound off key Used for turning on/off audible signals in Idle mode, silencing the
ring signal at incoming calls, and turning on/off the microphone
during calls.
15 Tactile indicator Indicates the center of the keypad.
16 End key
On/off key
Used for ending a call, returning to Idle mode, and by a long press
for switching the handset on/off.
17 Color display 2.0-inch TFT full color display with backlighting.
18 Headset connector 3.5–mm connector used for connecting a headset. 5It is protected
against dust by using the headset connector cover.
1. Applicable to Talker and Messenger only.
2. Requires a Messenger or Protector handset.
3. System-dependent feature.
4. Only available if configured in the system.
5. Compatible with wired headsets used for Android.
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Handset Description
USER MANUAL
Ascom i63 VoWiFi Handset
2.2 User Interface
The interface of the handset is divided into two separate screens:
•Idle mode is the main screen of the handset, where you can find information about the current date,
active connections as well as the name of the system to which the handset is connected to and the
Owner ID. For the details, refer to the 2.3 Display Icons and Text, page 5.
•Main menu gives you a quick access to the functions, such as Messaging, Call, Contacts, and etc.
For the whole list of functions and their use, refer to the 8 Menu Operation, page 35.
To get the detailed information about the whole Main menu structure, refer to the Appendix C Menu
Tree, page 65.
Figure 1. Idle mode (left) and the Main menu (right)
Table 1 Main menu overview
The Messaging menu contains message handling functionality, such as reading and
writing messages.
The Connections menu contains bluetooth connection, headset selection, network
selection, and in charger behavior selection.
The Calls menu contains call lists and call services. Call services 1is configured in the
WinPDM/Unite DM.
The Shortcuts menu contains shortcuts for the soft keys, hot keys, navigation keys, and
the multifunction button.
The Services menu contains pre-programmed functions.
The Settings menu contains personal handset settings such as changing the ring volume,
selecting language, etc.
The Profiles menu allows up to four different profiles to be added .
The Contacts menu contains all names/numbers in the contact list. In addition, a company
phonebook with up to 1000 entries can be downloaded to the handset via the WinPDM/
Unite DM. A central phonebook can also be accessed from the Contacts menu.
1. Access to call services is system-dependent.
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