ASCOM i63 User manual

USER MANUAL
Ascom i63 VoWiFi Handset

USER MANUAL
Ascom i63 VoWiFi Handset
Abbreviations and Glossary
Glossary
FCC Federal Communications Commission
The FCC is an independent agency of the United States government created
by statute to regulate interstate communications by radio, television, wire,
satellite, and cable.
GDPR General Data Protection Regulation
GUI Graphical User Interface
The interface between a user and a computer application.
IC Industry Canada
Previous name of Innovation, Science and Economic Development Canada
(ISED).
IM Interactive Messaging
Makes it possible to access information from an application and control the
information by selecting an option received in a message.
IP Internet Protocol
Global standard that specifies the format of datagrams and the addressing
scheme. This is the principal communications protocol in the Internet Protocol
suite.
ISED Innovation, Science and Economic Development Canada
ISED is the department of the Government of Canada with a mandate of
fostering a growing, competitive, and knowledge-based Canadian economy.
ISED specifically supports Canadian innovation efforts, trade and investment,
enterprise growth, and customized economic development in Canadian
communities.
ISED was previously named Industry Canada (IC).
LAN Local Area Network
PBX Private Branch Exchange
A telephone system within an enterprise that switches calls between local
lines, and allows all users to share a certain number of external lines.
Also referred to as Call Manager.
PTT Push-To-Talk
SIP Session Initiation Protocol
SIP is a signaling protocol used for initiating, maintaining, and terminating real-
time sessions that include voice, video, and messaging applications. SIP is
used for applications of Internet telephony for voice and video calls, in private
IP telephone systems, in instant messaging over IP networks, and in mobile
phones calling over LTE, Voice over LTE (VoLTE).
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Ascom i63 VoWiFi Handset
SNMP Simple Network Management Protocol
Unite Device Manager The Unite Device Manager (Unite DM) is a server-based application built into
the Unite Module. It is used for managing devices, such as editing parameters
and upgrading devices remotely in medium and large VoWiFi systems.
Unite Module The Unite Module handles all communication between the WLAN and its built-
in device manager.
It is used as a common name for Integrated Message Server (IMS3), Unite
Connectivity Manager (Unite CM), Unite Communication Server (Unite CS), and
similar modules enabling wireless services to and from handsets in a WLAN
system.
VoIP Voice over IP
VoWiFi Voice over WiFi
It is a system running VoIP over WLAN.
WiFi A family of radio technologies that is commonly used for implemeting a WLAN.
Used generically when referring to any type of IEEE 802.11 network.
WinPDM Portable Device Manager (Windows version)
Used for managing devices, such as editing parameters and upgrading
devices. WinPDM is a stand-alone application installed on a computer. It is
used for small sites as it requires physical access to the handsets.
WLAN Wireless Local Area Network
A type of LAN in which data is sent and received via high-frequency radio
waves rather than cables or wires. The most common radio technology used
for a WLAN is WiFi, implementing the IEEE 802.11 standards.
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USER MANUAL
Ascom i63 VoWiFi Handset
Contents
1 Introduction.................................................................................................................................... 1
1.1 Target Group...................................................................................................................... 1
1.2 Prerequisites ...................................................................................................................... 1
1.3 GDPR Considerations.......................................................................................................... 1
2 Handset Descri tion ......................................................................................................................2
2.1 Handset Overview...............................................................................................................2
2.2 User Interface.....................................................................................................................4
2.3 Display Icons and Text.........................................................................................................5
2.4 Alphanumeric Keys .............................................................................................................7
2.4.1 In Idle Mode and in Number Input Mode ..................................................................8
2.4.2 In Text Input Mode.................................................................................................8
2.4.3 Hot Keys...............................................................................................................8
3 Basic O eration ............................................................................................................................ 9
3.1 Switch the Handset On and Off ............................................................................................9
3.2 Turn the Signals Off or On....................................................................................................9
3.3 Lock and Unlock the Keypad................................................................................................9
3.4 Use the Auto Phone Lock .................................................................................................. 10
3.5 Use the Handset as a Shared Phone................................................................................... 10
4 Calling......................................................................................................................................... 12
4.1 Call list............................................................................................................................. 12
4.2 Incoming Calls ...................................................................................................................13
4.2.1 Answer the Call ....................................................................................................13
4.2.2 Decline the Call ....................................................................................................13
4.2.3 End the Call..........................................................................................................13
4.3 Missed Calls ......................................................................................................................13
4.4 Outgoing Calls...................................................................................................................14
4.4.1 Call Using the Numeric Keys..................................................................................14
4.4.2 Call Using a Pre-programmed Number....................................................................14
4.4.3 Call Using the Local Phonebook............................................................................ 15
4.4.4 Call Using the Company Phonebook ..................................................................... 15
4.4.5 Call Using the Central Phonebook 1....................................................................... 15
4.4.6 Call Using the Headset Button .............................................................................. 15
4.5 During the Call 2................................................................................................................ 15
4.5.1 Adjust the Volume ............................................................................................... 16
4.5.2 Start a New Call................................................................................................... 16
4.5.3 Switch between Two Ongoing Calls ...................................................................... 16
4.5.4 Transfer the Call to a New Number........................................................................ 16
4.5.5 Transfer the First Call to the Second Call................................................................ 16
4.5.6 Open the Contacts Menu...................................................................................... 16
4.5.7 Open the Messaging Menu....................................................................................17
4.5.8 Turn the Microphone Off or On ..............................................................................17
4.5.9 Turn the Loudspeaker On or Off.............................................................................17
4.5.10 Call Waiting..........................................................................................................17
4.5.11 Conference Call................................................................................................... 18
4.6 Push-to-Talk Group Call..................................................................................................... 18
4.6.1 Accept a PTT Invitation......................................................................................... 19
4.6.2 Decline a PTT Invitation........................................................................................20
4.6.3 Re-join a PTT Call Session ....................................................................................20
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4.7 Emergency Calls ...............................................................................................................20
5 Messaging................................................................................................................................... 21
5.1 Incoming Messages........................................................................................................... 21
5.1.1 Message with Request for Answer......................................................................... 21
5.1.2 Message Indication Repetition ..............................................................................22
5.1.3 Message Priority..................................................................................................22
5.1.4 Call Priority..........................................................................................................22
5.2 Received Messages ..........................................................................................................23
5.3 Sent Messages .................................................................................................................23
5.4 Unsent Messages..............................................................................................................23
5.5 Messaging Basics..............................................................................................................23
5.5.1 Write and Send the Message ................................................................................24
5.5.2 Reply to the Message...........................................................................................24
5.5.3 Delete the Message.............................................................................................24
5.5.4 Forward the Message...........................................................................................24
5.6 Predefined Messages........................................................................................................25
5.6.1 Answer the Message Using the Predefined Message ..............................................25
5.6.2 Decline the Call with a Predefined Message...........................................................26
5.7 Call from the Message.......................................................................................................26
5.7.1 Navigate during the Call.......................................................................................26
5.7.2 Add Contact from a Message................................................................................27
5.8 Interactive Messaging........................................................................................................27
5.9 Colored Messaging ...........................................................................................................28
5.10 Voicemail 3.......................................................................................................................28
5.11 Send Data .......................................................................................................................28
6 Alarm O eration ..........................................................................................................................30
6.1 Push-button and Test Alarms..............................................................................................30
6.2 Man-down and No-movement Alarm 4..................................................................................31
6.2.1 Enable/Disable the Man-down and/or No-movement Alarm ......................................31
6.2.2 Cancel Man-down and No-movement Alarm...........................................................32
6.2.3 Delay Man-down and No-movement Alarm Temporarily .........................................32
6.2.4 Reset Man-down and/or No-movement Alarm ........................................................32
6.3 Automatic Call after Alarm..................................................................................................32
6.4 Emergency Call Alarm .......................................................................................................33
6.5 Alarm with Additional Information .......................................................................................33
6.6 Acoustic Location Signal....................................................................................................33
7 Location Services.........................................................................................................................34
8 Menu O eration...........................................................................................................................35
8.1 Messaging........................................................................................................................35
8.2 Connections.....................................................................................................................35
8.2.1 Bluetooth Headset...............................................................................................35
8.2.2 Wired Headset ....................................................................................................36
8.2.3 Network..............................................................................................................36
8.2.4 In Charger Action.................................................................................................36
8.3 Calls ................................................................................................................................37
8.4 Shortcuts..........................................................................................................................38
8.4.1 Define Keys Functions..........................................................................................38
8.5 Services ...........................................................................................................................39
8.5.1 Add Services.......................................................................................................39
8.5.2 Edit Services .......................................................................................................39
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Ascom i63 VoWiFi Handset
8.5.3 Delete Services ...................................................................................................39
8.6 Settings............................................................................................................................39
8.6.1 Sound and Alert Settings......................................................................................40
8.6.2 Automatic Keypad Lock Settings ............................................................................41
8.6.3 Phone Lock Settings .............................................................................................41
8.6.4 Display Settings...................................................................................................42
8.6.5 Time and Date Settings ........................................................................................43
8.6.6 Answering...........................................................................................................43
8.6.7 Change Text Size for Messages ............................................................................44
8.6.8 Change the Menu Language.................................................................................44
8.6.9 Change Owner ID................................................................................................44
8.6.10 Alarm Settings.....................................................................................................44
8.6.11 Administrator Menu..............................................................................................45
8.7 Profiles.............................................................................................................................45
8.7.1 User Profiles........................................................................................................45
8.7.2 System Profiles....................................................................................................46
8.8 Contacts...........................................................................................................................47
8.8.1 Call Contact.........................................................................................................48
8.8.2 Add New Contact ................................................................................................48
8.8.3 Edit Contact ........................................................................................................48
8.8.4 Set Ring Signal for a Contact.................................................................................48
8.8.5 Delete Contact ....................................................................................................48
8.8.6 Central Phonebook..............................................................................................49
9 System Handling......................................................................................................................... 50
9.1 Device Information........................................................................................................... 50
9.2 Software Upgrade and Additional Features ........................................................................ 50
10 O eration Notice........................................................................................................................ 51
10.1 Accessibility and Voice Quality........................................................................................... 51
10.2 Restricted Mode................................................................................................................ 51
11 Maintenance...............................................................................................................................52
11.1 Maintenance of Batteries ...................................................................................................52
11.1.1 Low Battery Indication..........................................................................................52
11.1.2 Charging Methods ...............................................................................................52
11.1.3 Replace the Battery..............................................................................................53
11.1.4 Energy Efficiency .................................................................................................53
12 Troubleshooting .........................................................................................................................54
13 Related Documents ....................................................................................................................57
14 Document History.......................................................................................................................58
A endix A Safety and Regulatory Instructions................................................................................ 59
A.1 Precautions ......................................................................................................................59
A.2 FCC and ISED Compliance Statements................................................................................59
A.3 Environmental Requirements............................................................................................. 60
A endix B Functions and Accessories............................................................................................62
A endix C Menu Tree .................................................................................................................. 65
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USER MANUAL
Ascom i63 VoWiFi Handset Introduction
1 Introduction
The Ascom i63 VoWiFi Handset provides a wide range of features including telephony, messaging, and
alarm functions. The handset is designed to be used in medium demanding environments and is aimed at
users who need either one- or two-way messaging.
Some functions are dependent on the PBX/Call manager and protocol (SIP) versions, and your
system may not support all functions described in this document. For more information, contact
your system administrator or the service provider.
This document provides guidelines on how to use and maintain the following models of Ascom i63 VoWiFi
Handset:
• Talker
• Messenger, with messaging functions
• Protector, with messaging and alarm functions
All of the handset models share the majority of the features, though some functions may differ between the
handset variants. For the function list of each handset model, please refer to the Appendix B Functions and
Accessories, page 62.
For the technical specification, please refer to the Data Sheet, Ascom i63 VoWiFi Handset, TD 93277EN.
1.1 Target Grou
This document is targeted at personnel responsible for handling the administration and distribution of
handsets at the end customer site. It may also be of benefit to those who require in depth information about
the operation and features provided by handset, such as handset users.
1.2 Prerequisites
Before using the handset, read the Appendix A Safety and Regulatory Instructions, page 59 or Safety
Instructions, Ascom i63 VoWiFi Handset, PM000297.
Configuration
Before using the handset, a system administrator must register the handset in the PBX for voice functionality
and in the applicable Unite modules for basic messaging services. The system administrator may also need
to download software and configure some of the handset parameters or functions using the Unite DM.
For the details on configuration, please refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD
93300EN.
1.3 GDPR Considerations
The handset provides data protection by design. To comply with the GDPR by default, Auto phone lock and
Clear lists in charger must be enabled in the handset. For more information, please refer to the 3.4 Use the
Auto Phone Lock , page 10 or Ascom i63 VoWiFi Handset, TD 93300EN.
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Handset Description
USER MANUAL
Ascom i63 VoWiFi Handset
2 Handset Descri tion
This chapter gives an overview of the key features of the Ascom i63 VoWiFi Handset, including the physical
design description, the use of icons and texts, as well as basic instructions for using alphanumeric keys.
This chapter includes the following sections:
•2.1 Handset Overview, page 2
•2.2 User Interface, page 4
•2.3 Display Icons and Text, page 5
•2.4 Alphanumeric Keys, page 7
2.1 Handset Overview
All handset models share the same external characteristics.
ABC DEF
GHI JKL
PQRS TUV WXYZ
MNO
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
Number External
Characteristics
Description
1 Top button In case of Messenger or Talker, the button can be configured for
different functions. Refer to the Define Multifunction Button 1, page
38.
In case of Protector , the button is used as a push-button alarm.
Refer to the 6.1 Push-button and Test Alarms, page 30.
Using the button as Push-to-Talk (PTT) requires a Messenger
handset.
2 Earpiece speaker Used in voice communication.
3 Volume button (up) Used for increasing the speaker volume.
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USER MANUAL
Ascom i63 VoWiFi Handset Handset Description
4 Volume button (down) Used for decreasing the speaker volume.
5 Mute button/PTT
button
If used as the mute button, you can turn on/off audible signals in Idle
mode, silence ring signal at incoming calls, and turn on/off the
microphone during calls.
If used as the PTT button, you can switch the microphone on during
a PTT group call. 2The microphone is switched on as long as the
button is pressed.
6 Soft keys The three soft keys are located just beneath the display and the
function of each soft key is indicated by text in the display just above
the keys.
In Idle mode, the soft keys can be used for specific functions based
on their configuration. Refer to the 8.4.1 Define Keys Functions, page
38.
7 Call key Used for answering a call and as a shortcut to the Call list.
8 Navigation keys Left, right, up, down and middle (confirmation) navigation keys.
These keys, except for the middle key, can be configured for
shortcuts. Refer to the Define Navigation Keys, page 38.
9 Voice mail access Quick access to the handset’s voice mail.3Refer to the 5.10
Voicemail 4, page 28
10 Key lock
Upper/lower case
Combined key lock and switch between upper and lower case text.
11 Microphone Used in voice communication.
12 System connector Used for battery charging, software download, and configuration.
13 Space Used for adding space between words.
14 Sound off key Used for turning on/off audible signals in Idle mode, silencing the
ring signal at incoming calls, and turning on/off the microphone
during calls.
15 Tactile indicator Indicates the center of the keypad.
16 End key
On/off key
Used for ending a call, returning to Idle mode, and by a long press
for switching the handset on/off.
17 Color display 2.0-inch TFT full color display with backlighting.
18 Headset connector 3.5–mm connector used for connecting a headset. 5It is protected
against dust by using the headset connector cover.
1. Applicable to Talker and Messenger only.
2. Requires a Messenger or Protector handset.
3. System-dependent feature.
4. Only available if configured in the system.
5. Compatible with wired headsets used for Android.
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Handset Description
USER MANUAL
Ascom i63 VoWiFi Handset
2.2 User Interface
The interface of the handset is divided into two separate screens:
•Idle mode is the main screen of the handset, where you can find information about the current date,
active connections as well as the name of the system to which the handset is connected to and the
Owner ID. For the details, refer to the 2.3 Display Icons and Text, page 5.
•Main menu gives you a quick access to the functions, such as Messaging, Call, Contacts, and etc.
For the whole list of functions and their use, refer to the 8 Menu Operation, page 35.
To get the detailed information about the whole Main menu structure, refer to the Appendix C Menu
Tree, page 65.
Figure 1. Idle mode (left) and the Main menu (right)
Table 1 Main menu overview
The Messaging menu contains message handling functionality, such as reading and
writing messages.
The Connections menu contains bluetooth connection, headset selection, network
selection, and in charger behavior selection.
The Calls menu contains call lists and call services. Call services 1is configured in the
WinPDM/Unite DM.
The Shortcuts menu contains shortcuts for the soft keys, hot keys, navigation keys, and
the multifunction button.
The Services menu contains pre-programmed functions.
The Settings menu contains personal handset settings such as changing the ring volume,
selecting language, etc.
The Profiles menu allows up to four different profiles to be added .
The Contacts menu contains all names/numbers in the contact list. In addition, a company
phonebook with up to 1000 entries can be downloaded to the handset via the WinPDM/
Unite DM. A central phonebook can also be accessed from the Contacts menu.
1. Access to call services is system-dependent.
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USER MANUAL
Ascom i63 VoWiFi Handset Handset Description
2.3 Dis lay Icons and Text
Functions and settings available to the user are shown as icons and text on the display. This section
describes the status and system icons and their functions.
Figure 2. Example of the screen in Idle mode
Status bar
Header bar
Active area
Soft key bar
Status bar shows icons that give the user information about signal strength, battery status, sound off,
missed calls, new messages/voice mail, key lock, phone lock, and time. This row is always visible on all
screens.
Header bar displays headset connection, Bluetooth connection / Bluetooth headset connection, man-down
and no-movement functions, and the current date.
Active area is used for information such as the name of the system to which the handset is connected to. A
user identity provided by the system and/or an Owner ID can also be displayed if configured. This is also
the area for dialog window text, for example Missed calls or to confirm an action.
Soft key bar is used for soft keys that can be used as shortcuts for functions in the handset.
The Scroll bar can be found on the right of the Active area. It becomes visible when a menu screen has
more than six menus, or if the complete text in a message cannot be displayed on the screen
simultaneously.
Table 2 Status and system icons descri tion
Icon Name Description
Signal strength Indicates the strength of the signal. The icon is located in the
Status bar.
Full battery Indicates that battery has 75 to 100% remaining capacity. All
icons indicating the battery capacity status are located in the
Status bar.
High battery level Indicates that battery has 50 to 75% remaining capacity.
Medium battery level Indicates that battery has 25 to 50% remaining capacity.
Low battery warning Indicates that battery has 10 to 25% remaining capacity.
Very low battery warning Indicates that battery has 7 to 10% remaining capacity.
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Handset Description
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Ascom i63 VoWiFi Handset
Table 2 Status and system icons descri tion (continued)
Empty battery warning The icon is flashing in the Status bar and indicating that battery
has 7% or less remaining capacity.
Incoming call Indicates incoming calls and answered calls. The icon appears
in the Call list and in a call window when the call is received.
Missed call Indicates all missed calls. The icon is located in the Call list and
in the Missed calls.
Missed call Indicates all missed calls. The icon appears in the Status bar.
Outgoing call Indicates outgoing calls. The icon appears in the Call list and in
a call window when making a call.
On hold call Indicates that this call has been placed on hold. The icon
appears in a call window during the call.
New message (sent by
another handset)
Indicates that a new text message (or messages) has arrived.
The icon appears in the Status bar and the Inbox.
NOTE: The icon stays in the Status bar until all new messages in
the Inbox are read.
New message (sent by
the system)
Indicates that a new message has been sent by the system. The
icon appears in the Status bar and the Inbox.
NOTE: The icon stays in the Status bar until all new messages in
the Inbox are read.
Message with request for
answer
Indicates that you have received a message that requires the
response from you. The icon appears in the Inbox.
Sent message Indicates that a text message has been sent. The icon appears
in the list of the Sent messages.
Read message Indicates that a text message has been read. The icon appears
in the Inbox.
Unsent message Indicates that a message has not been sent. The icon appears
in the list of Unsent messages.
Voicemail message Indicates that you gave received a new voicemail message. The
icon appears in the Satus bar.
NOTE: The icon stays in the Status bar until the voicemail has
been listened to.
Microphone off Indicates that the microphone is silent. The icon appears in the
Header bar.
NOTE: During a PTT call, the microphone is inactive when the
PTT button is released.
Loudspeaker on Indicates that the loudspeaker is turned on. The icon appears in
the Soft key bar during a call.
Loudspeaker off Indicates that the loudspeaker is turned off. The icon appears in
the Soft key bar during a call.
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Ascom i63 VoWiFi Handset Handset Description
Table 2 Status and system icons descri tion (continued)
Sound off Indicates that all the signals have been muted. The icon
appears in the Status bar when the Sound off key or Mute
button is pressed and hold.
Silent volume Indicates that all the signals have been muted. The icon
appears in the Status bar when the Volume down button is
pressed and hold or if the Silent mode is set on the handset
using the WinPDM/Unite DM.
Bluetooth Indicates that Bluetooth is enabled. The icon appears in the
Header bar.
Bluetooth headset Indicates that a Bluetooth headset is connected to the handset.
The icon appears in the Header bar.
Headset Indicates that a corded headset is connected to the handset.
The icon appears in the Header bar.
Key lock Indicates a locked keypad. The icon appears in the Status bar.
Phone lock Indicates a locked handset. The icon appears in the Status bar.
Man-down alarm Indicates that the Man-down alarm function is enabled. The icon
appears in the Header bar.
No-movement alarm Indicates that the No-movement alarm function is enabled. The
icon appears in the Header bar.
Profile active Indicates that a profile is active. The icon appears in the left
lower part of the Active area.
NOTE: If any error or warning message appears on the
handset’s display, the icon will be moved to the Header bar.
Handset model Talker Indicates that the handset is a Talker. The icon is located in the
right part of the Active area.
Handset model
Messenger
Indicates that the handset is a Messenger. The icon is located in
the right part of the Active area.
Handset model Protector Indicates that the handset is a Protector. The icon is located in
the right part of the Active area.
2.4 Al hanumeric Keys
Alphanumeric keys consist of numbers, letters and other special characters.
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Handset Description
USER MANUAL
Ascom i63 VoWiFi Handset
Figure 3. Available Characters
ABC DEF
GHI JKL
PQRS TUV WXYZ
MNO
. , ? ! - " ' 1 a b c à â æ ç 2 d e f é è ê ë 3
j k l 5
m n o ñ ô ö œ 6
t u v û 8
#
g h i î ï 4
p q r s 7 w x y z 9
Space + * 0
Depending on the selected menu language, other characters are also available. This means that
the character order can differ from the figure above.
2.4.1 In Idle Mode and in Number In ut Mode
• A short press on a key enters the digits 0–9and the characters and #.
• A long press on 0enters the character +(used, for example, to enter an international number), if the hot
key function on key 0 is disabled.
• Enter a pause in number input mode by a long press on the key. A pause is indicated by a Pin the
display.
2.4.2 In Text In ut Mode
• A short press on any of the keys 0–9displays the first available character on that specific key. The
marked character is selected after a timeout, or when another key is pressed.
• To change to upper/lower case, press the key before entering the character. A short press on the
key can also be used to display only the digits.
• To add space in the text, short press key 0.
• The first character entered in a message or when adding/editing a name in the Contacts menu, is an
upper level character followed by lower level characters, unless the key is pressed before entering the
character. To switch between Abc,ABC,abc, and 123, press the key.
• A long press on the #key displays special characters.
• A long press on the key changes the language used while entering a text. It is possible to enter
specific characters, for example Å, Ä, or Ö, during a Central Phonebook search, or when writing a
message if Writing lang. is changed.
2.4.3 Hot Keys
Any of the keys 0and 2–9can be set as a hot key. A hot key can be configured to give access to frequently
used functions such as dialing a specific number, a shortcut on the menu, or sending a message. A long
press on any of these numbers in idle mode is by default a shortcut to the Call contact list. The list is in
alphabetic order, and depending on which key is pressed the list opens up at different letters of the
alphabet.
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USER MANUAL
Ascom i63 VoWiFi Handset Basic Operation
3 Basic O eration
The following chapter describes how to use the basic functions of the Ascom i63 VoWiFi Handset. It is
recommended to read this section when using the handset for the first time.
This chapter includes the following sections:
•3.1 Switch the Handset On and Off, page 9
•3.2 Turn the Signals Off or On, page 9
•3.3 Lock and Unlock the Keypad, page 9
•3.4 Use the Auto Phone Lock , page 10
•3.5 Use the Handset as a Shared Phone, page 10
3.1 Switch the Handset On and Off
Switch On the Handset
When switched off, press and hold the On/Off key until the handset vibrates and the display lights up.
Switch Off the Handset
The handset can be configured to automatically switch off when placed in charger. It is also
possible to configure the handset to prevent the user from switching it off. For the details, please
refer to the Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
1. In Idle mode, press and hold the On/Off key .
2. The dialog window Switch off? is displayed. Confirm by pressing Yes.
3.2 Turn the Signals Off or On
The handset can be configured to not allow the user to mute the handset or set the volume below
a certain level. For the details, please refer to the Configuration Manual, Ascom i63 VoWiFi
Handset, TD 93300EN.
There are two different methods to turn off/on ringtones and notification sounds:
• In Idle mode, press and hold the Sound off key or the Mute button. The Sound off icon appears
in the Status bar to show that the handset has been muted. Press and hold the Sound off key or the
Mute button again to turn the signals on.
• In Idle mode, press the Volume down button. Press and hold the button again until the handset enters
the silent mode. The Silent volume icon appears in the Status bar to show that the handset has been
muted. Press the Volume up button two times to unmute the handset.
If the second method is used and the key sound in the Settings → Sound & Alerts → Key sound is
set to "Tone" or "Click", the keypad will not be muted.
3.3 Lock and Unlock the Key ad
To avoid that any keys are accidentally pressed, the keypad can be locked.
Lock Key ad
1. In Idle mode, press the Lock key .
TD 93289EN / 09 April 2020 / Ver. C 9

Basic Operation
USER MANUAL
Ascom i63 VoWiFi Handset
2. Press Lock within two seconds. The Key lock icon appears in the status bar to show that the
keypad has been locked.
Unlock Key ad
1. In Idle mode, press the Lock key .
2. The dialog window Unlock? is displayed. Confirm by pressing Yes.
3.4 Use the Auto Phone Lock
The handset can be locked to prevent from unauthorized access. If this function is enabled, the handset will
be locked automatically after certain time of inactivity or when placed in a charger5, and a PIN code shall be
entered to unlock the handset.
Turn on/off the Auto Phone Lock
1. In the Settings menu, select Locks → Phone lock → Auto phone lock.
2. Select On or On in charger to enable the function.
Select Off to disable the function.
3. Enter PIN code (default PIN is 0000).
The default PIN can be changed to any 4-8-digit personalized code. If a user has forgotten the
PIN code, it can be reset by the system administrator.
4. Press OK.
3.5 Use the Handset as a Shared Phone
The Shared phone feature allows more than one user to use a handset. When a handset is configured to be
a shared phone, it can be used by any shared phone user in the system.
All parameters and settings that are set in the Unite DM are loaded to the handset upon login. Parameters
that are changed by a user who is logged into the handset are stored by the Unite DM. When the handset is
logged out or switched off, the message list and call list in the handset disappears and is empty when a
new user logs in to the handset.
By default, the handset is in Personal mode. The handsets are configured to be shared using the Unite DM.
The Phone mode must be set to Shared in the Device → General menu of the Unite DM. If the user is
configured as personal (that is not shared), the handset becomes a personal phone upon first login.
Log into the Handset
The handset must be switched on. For the details, refer to the 3.1 Switch the Handset On and Off, page 9.
1. Enter the Call ID.
2. If required, enter the password.
3. Press Login.
Log out from the Handset
1. In Idle mode, press and hold the On/Off key .
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5. Configurable feature.

USER MANUAL
Ascom i63 VoWiFi Handset Basic Operation
2. The dialog window Log off? is displayed. Press Yes to confirm.
At logout the owner ID is automatically removed from the Idle mode screen, but may remain in the
screen saver until the screen saver is turned off.
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Calling
USER MANUAL
Ascom i63 VoWiFi Handset
4 Calling
This chapter describes how to use the call function on your Ascom i63 VoWiFi Handset and includes the
following sections:
•4.1 Call list, page 12
•4.2 Incoming Calls, page 13
•4.3 Missed Calls, page 13
•4.4 Outgoing Calls, page 14
•4.5 During the Call 6, page 15
•4.6 Push-to-Talk Group Call, page 18
•4.7 Emergency Calls, page 20
4.1 Call list
Call list stores 25 last received, dialled or missed calls. If the call was, for example, missed more than once,
the total number of occurrences is shown in brackets to the left of the number.
If supported by the system, the number’s contact name can be displayed in the Call list.
The handset can also be configured to not store any calls in the Call list to ensure privacy for the
users sharing the same handset. These features require configuration in the handset via WinPDM/
Unite DM.
Call Using the Call list
1. Press the Call key or go into the Calls menu → Call list.
2. Select the number from the list.
3. Press the Call key or the Call soft key to dial.
Call list Functions
In the opened Call list, press More and select one of the following functions in the pop-up menu:
•Time of call to see the time and date of the call.
•Edit number to change the number before making a call.
•Save number to add the number to the list of contacts. Select Work number,Mobile number, or Other
number.
•Send message to write a message to the selected number/contact in the Call list.
•Delete to remove the number/contact from the Call list.
•Delete all to remove all numbers/contacts from the Call list.
The same functions also exist in the Missed calls list, for the details refer to the 4.3 Missed Calls, page 13.
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USER MANUAL
Ascom i63 VoWiFi Handset Calling
4.2 Incoming Calls
During the incoming call, the handset’s number or the name of the caller is displayed on the screen
accompanied with a ring signal and/or vibrating alert.
The ring signal and vibration can be disabled. The ring signal can be also configured to be
available in both headset and loudspeaker, or only loudspeaker. For the details, please refer to the
Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300EN.
The name is displayed if the caller’s handset number is stored in the local phonebook.
The handset can be configured to show the contents of the display (except for the Soft key bar)
upside down at incoming calls. This feature can be configured directly on the handset (refer to the
Rotate Display Text, page 43) or using the WinPDM/Unite DM. For the details, please refer to the
Configuration Manual, Ascom i63 VoWiFi Handset, TD 93300 EN..
4.2.1 Answer the Call
There are several ways to answer an incoming call on the handset:
• When the call is received, press the Call key or Accept to answer the call.
It is possible to configure the handset to answer the call with any key instead of the Call key as
well as to change the answering behavior into Automatically,Loudspeaking, or Quick answer.
For the details, refer to the 8.6.6 Answering, page 43.
• When the call is received, press the Loudspeaker off in the Soft key bar to answer the call in
loudspeaking mode.
• When the call is received, press the headset button to answer the call7.
4.2.2 Decline the Call
When the call is received, press the End call key to reject the call.
If the handset is configured to respond to the declined calls with a predefined message, the Reply with a
message template? dialog window appears. For more information, please refer to the 5.6.2 Decline the
Call with a Predefined Message, page 26.
4.2.3 End the Call
While in a call, press the End call key or the End soft key to finish the call. The duration of the call is
shown on the display.
4.3 Missed Calls
The dialog window that appears for a missed call can be turned off by the system administrator.
The handset can also be configured to not store any calls in the Call list to ensure privacy for the
users sharing the same handset. These features require configuration in the handset via WinPDM/
Unite DM.
When a missed call dialog window is shown, you can:
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7. Applicable only if a headset is connected to the handset.

Calling
USER MANUAL
Ascom i63 VoWiFi Handset
• Press Yes to view the details about the missed call.
• Press No to view the missed call later.
To locate the missed call on the handset, do one of the followings:
• Go into the Calls menu → Missed calls.
If supported by the system, the number’s contact name can be displayed in the Missed calls list.
• Press the Call key to open the Calls list. All missed calls are indicated by the Missed call icon .
In the opened Call list or Missed call list, press More if you want to view the time/date of the missed call,
add the number to the list of contacts, send a message, and etc. For the full list of functions, please refer to
the Call list Functions, page 12.
4.4 Outgoing Calls
Calls can made in different ways, for example by manually dialing the phone number, using the Call list or
the phonebook and etc. The following section describes frequently used options for the Ascom i63 VoWiFi
Handset.
4.4.1 Call Using the Numeric Keys
1. In Idle mode, enter the number using the numeric keys.
− If required, press Clear to erase the number.
− If required, use the navigation keys left and right to step, add, or delete digits from the middle of the
number.
2. Press the Call key or the Call soft key to place a call. The number is shown on the display while
dialling and during the call.
Call Internationally
An international number can be dialled from the handset by entering a +character followed by the country
code and local number. To enter the +character, long press the 0key until the character is shown in the
display.
If the 0key has been configured as a hot key, the +character cannot be entered and international
numbers cannot be dialed this way. For more information, refer to Define Hot Keys, page 38.
4.4.2 Call Using a Pre- rogrammed Number
Navigation keys, hot keys, soft keys, or the multifunction button 8can be programmed with a handset
number, as described in 8.4 Shortcuts, page 38.
To dial a pre-programmed number, press the pre-programmed key or button. The call will start
automatically.
14 TD 93289EN / 09 April 2020 / Ver. C
8. Applicable to Talker and Messenger only.