ATCOM AT-620 User manual

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
AT-620 User Manual
ISSUE 2.0
2011-01-12

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
1st、AT-620’s Network Features.........................................................................................4
1、The View........................................................................................................................ 4
2、Interfaces...................................................................................................................... 4
3、Electricity characteristic.......................................................................................... 4
4、Software........................................................................................................................ 4
5、Network......................................................................................................................... 5
6、Management and Maintenance.............................................................................5
7、Protocol.......................................................................................................................... 6
8、Compliant Standard.................................................................................................. 6
9、Operating Requirement........................................................................................... 6
10、Packing List................................................................................................................ 7
11、Installation................................................................................................................. 7
2nd、Feet installation instruction.......................................................................................7
3rd、Keypad of IP Phone.................................................................................................... 10
4th、Menu Operation........................................................................................................... 11
5th、Basic functions and operations.............................................................................. 16
1、Answer the calls....................................................................................................... 16
2、Make Call.................................................................................................................... 17
3、Speed dial.................................................................................................................. 17
4、Multiple line dial-up................................................................................................ 18
5、Hang up the phone................................................................................................. 18
6、Call Transfer.............................................................................................................. 18
7、Call Hold...................................................................................................................... 19
8、3-Way Conference Calls........................................................................................ 20
9、Call History................................................................................................................ 20
10、Call pickup............................................................................................................... 21
11、Join call..................................................................................................................... 21
12、Redial/Unredial...................................................................................................... 22
13、vport.......................................................................................................................... 22
14、Click to dial.............................................................................................................. 23
15、SMS function...........................................................................................................23
16、Preload Password.................................................................................................. 24
17、Check the Phone’s IP........................................................................................... 24
6th、Web settings................................................................................................................. 24
1、Current state............................................................................................................. 25
2、Network....................................................................................................................... 25
2.1. Wan Config........................................................................................................ 25
2.2. LAN Config.........................................................................................................28
3、VoIP.............................................................................................................................. 28
3.1. SIP1..................................................................................................................... 28
3.2. SIP 2.................................................................................................................... 32
3.3. Iax2 Config....................................................................................................... 35
4、Advance...................................................................................................................... 36
4.1. DHCP Server..................................................................................................... 36

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
4.2. NAT....................................................................................................................... 37
4.3. Net Service........................................................................................................40
4.4. Firewall............................................................................................................... 40
4.5. Qos....................................................................................................................... 42
4.6. Digital Map........................................................................................................ 43
4.7. Stun..................................................................................................................... 44
4.8. Call Service....................................................................................................... 45
4.9. MMI Filter........................................................................................................... 46
4.10. Audio Settings............................................................................................... 47
4.11. VPN.................................................................................................................... 48
5、Dial Peer...................................................................................................................... 49
6、Config Manage.......................................................................................................... 51
7、Update......................................................................................................................... 52
7.1. Web Update...................................................................................................... 52
7.2. FTP/TFTP Update............................................................................................ 52
7.3. Auto Provisioning............................................................................................ 53
8、System Manage........................................................................................................54
8.1. Account Manage.............................................................................................. 54
8.2. Phone Book....................................................................................................... 56
8.3. Multi Line Set................................................................................................... 56
8.4. Syslog Config................................................................................................... 57
8.5. Time Set............................................................................................................. 58
8.6. Call Log............................................................................................................... 59
8.7. Language Set................................................................................................... 59
8.8. Logout................................................................................................................. 59
8.9. Reboot................................................................................................................. 60

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
1st、AT-620’s Network Features
1、The View
2、Interfaces
¾Power: Output Power: 12VDC, 500mA.
¾WAN: RJ45 port.
¾LAN: RJ45 port.
3、Electricity characteristic
¾Specialty of electric: output 12V 500mA DC
¾The network connects: 2 RJ45 connect, a WAN, a LAN
¾Headset jack : RJ9 jack * 2
4、Software
¾Sip 2.0 (RFC3261)
¾Two lines SIP, support IAX2
¾STUN
¾Jitter Buffer(200ms),VAD,CNG
¾G.711A/u, G722, G.723, G.726-32, G.729 Codec
¾G.168 compliant 96ms echo cancellation

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
¾Support SIP domain，SIP authentication(none，basic,MD5）.
¾Support inbound audio, RFC2833 and SIP info , DTMF transmission way
¾SIP Call Forward、Call transfer、Call hold、Call waiting, 3-way talking
、Pickup、Join call、Redial、Unredial、Call Park、Vport、Click to dial
¾Dial without register
¾Support Hotline、DND(Do Not Disturb)、Blacklists、Call Limitation、DND
、Incoming list
¾Dial-peer calling rule, IP to IP call
¾SIP server conference
¾Phone book with 500 records, 100 answered call、missed call for each
¾Support HTTP、FTP TFTP updating the configuration and firmware
¾Syslog
¾Answering machine
¾Support SNTP client
¾Telnet, WEB visit terminal
¾Support different level user management
¾Support multi language ( LCD support Latin language system, web
support all languages)
¾soft button: soft button * 4
¾Support SMS
5、Network
¾WAN/LAN：Support bridge or route mode
¾Support base of NAT and NAPT
¾Support PPPoE，（ADSL，cable modem use for internet connecting）
¾Support VLAN（DATA VLAN and VOICE VLAN）
¾Support DMZ
¾Support L2TP VPN（OpenVPN optional）
¾WAN support Primary and Alter function
¾WAN support DHCP Client
¾LAN support DHCP Server
¾Qos support Diffserv
¾Support Network command tool: include ping, trace route, telnet
6、Management and Maintenance
¾Support safe mode and firmware updating under safe mode
¾Support different level user management
¾Configuration via web , keyboard and command
¾Support multi language (LCD support Latin language system, web
support all languages) and easy dynamic switch between different
languages

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
¾Firmware and configuration updating via HTTP , FTP and TFTP
¾Support system log and calling record
¾Firmware, firmware and configuration auto provision
7、Protocol
¾IEEE 802.3 /802.3 u 10 Base T / 100Base TX
¾PPPoE：PPP over Ethernet
¾SIP RFC3261, RFC 2543
¾TCP/IP: Transfer Control Protocol/Internet Protocol
¾RTP: Real-time Transport Protocol
¾RTCP：RTP Control Protocol
¾VAD/CNG
¾Telnet：remote host access protocol
¾DNS: Domain Name Server
¾TFTP：Trivial File Transfer Protocol
¾HTTP：Hypertext Transfer Protocol
¾FTP：File Transfer Protocol
8、Compliant Standard
¾CE：EN55024,EN55022
¾FCC part15
¾Comply with ROHS in EU
¾Comply with ROHS in China
¾
Explanation:
The letter “e” is the first letter of “environment: and “electronic”. The rim is
a round with two arrow, stands for recycle. The number 20 stands for the
years of environment protection. Please note the years of environment
protection is not discarding year nor usage life.
9、Operating Requirement
¾Operation temperature: 0 to 40° C (32° to 104° F)
¾Storage temperature: -30° to 65° C (-22° to 149° F)
¾Humidity: 10 to 90% no dew

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
10、Packing List
¾AT-620 IP phone
¾Power adaptor (output 12v ,500mA)
¾Manual CD
11、Installation
Use Ethernet cable to connect AT-620’s LAN port and your computer. Set
computer’s IP to the network 192.168.10.x or using dynamic obtain IP. Open
web browser and key in 192.168.10.1. Then user will see the logon page of
AT-620, the default username and password is admin/admin for administrator
and guest/guest for guest.
Set up page for VoIP user only:
2nd、Feet installation instruction
1、Desktop position:
A、Put the bottom side of the IP phone upside and press the plate with letter “PUSH”into
the slot, please refer the picture as below:

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
B、Press the other plate into the slot in accordance with the direction of the arrow
C、RepeatA and B. It is the right picture of putting on desk after fixing the two feet below:
D、Disassemble the feet:
Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the
plate is pull out of the slot (there will be a sound of “pa”) you can take off the feet
2、On wall postion
A、Put the bottom side of the IP phone upside and push the plate with letter “PUSH”into
the slot, please refer the picture as below:

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
B、Push the other plate into the slot in accordance with the direction of the arrow
C、RepeatA and B. It is the picture of wall mounting after fixing the two feet below:
D、Disassemble the feet way:
Press the plate with word “PUSH” and pull the feet with the direction of arrow. When the
plate is pull out of the slot (there will be a sound of “pa”) you can take off the feet
Attention: Please rotate the hook to the position as in
picture with a coin or other tools

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
3rd、Keypad of IP Phone
Describe of the buttons and Screen:
Soft buttons Press to select an feature shown in the soft button features
Soft button
features Shows available choices based on current phone function displayed on the last line of LCD screen
Status Shows the phone status, if the phone is standby, the LED is
with light. If there is income calling, the LED will flicker.
¾If the phone is starting ,the LED is flicker
¾If the phone is standby, the LED is off
¾If there is income calling, the LED will flicker. The
frequency is 500ms off, 500ms on.
¾When have voicemail, LED shows red and flicker, and the
frequency is 1000ms off, 1000ms on.
¾If the phone not obtain the IP address, the LED is ON
LCD Screen Display screen for the phone: It shows the date, time, phone
number, incoming caller’s ID(if available),line/call status,
extension numbers and the soft button features.

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
Lines Shows extension number and status.
There are three colors for LED, red，yellow and orange.
¾If the line is registered, the LED shows yellow
¾If the line is enable registered but register to server failed, the LED
shows orange
¾If the line has income calling, the LED shows red and flicker
¾If the line is on the calling , the LED shows red
¾If the line disable for register, the LED is off.
¾when there is the incoming call , LED blinks, The frequency is
500ms off,500ms on.
¾When have voicemail, LED shows red and flicker , The frequency is
1000ms off,1000ms on.
Navigation
button Allows users to navigate(left, right, up, down), on the standby, up and down shows the network information, right
shows the lines information, left shows the call record
Dial pad For entering numbers, letters or characters
Menu Come into Keypad menu
Volume buttons Adjust the volume
Speakerphone
button Pick up and hung up on the speakerphone mode, when pick up by speakerphone, the LED of the button is on
Mute button Mute the handset, headset or speakerphone by press the
Mute button; this prevents the person on the active call form
hearing what you or someone else in the room is saying.
To cancel the Mute function, press the Mute button again.
If Mute the voice, the LED is light on this button
Headset button Pick up and hung up on headset mode. When pick up by
headset, the LED button will light
Voicemail
button Check the Voicemail status, if there are voicemail, the button will light
4th、Menu Operation
Head Menu Secondary menu Level 3 Menu Level 4 Menu
When Stand by
Dial Next
Dial
OK
Quit
DIR

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
(phone book) List Is Empty
(when no item
saved) Add Del(delect)
Save
Exit
Quit
Dial
Del One
All
Exit
OK Dial
Edit Del
Save
Exit
EDia(edit number
before dial) Del
Dial
Exit
Exit
Quit
DND(Do not
disturb) -Dnd
(Cancel DND)
More FWD
(call forward) SIP1 FWD to:
SIP2 FWD to; OFF
ON
123/ALL/ABC/abc
(input mode)
Quit
SMS(Message) New

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
OK Del
Send
Exit
Quit
More
When off-hook
Dial
DIR
When dial
Dial
Del
CLR(Clear)
Exit
When called
Ans(Answer the
call)
Deny(refuse to
answer the call)
Call state
Conf(Conference) Clog
DIR
FWD
Retr
Xfer(Call transfer) Xfer
Del
Bxfr
(Blind Transfer)
Exit
Hold(hold the call) Resu
(Resume the call)
Have missed call LCR(Call back)
Miss
(Enter missed call)
Press "Menu"
Next
OK
Quit
Menu display

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
01 PhoneBook Dial
Del
OK
Exit
02 Speed Dial Del One
All
Exit
Edit Del
Save
Exit
Exit
03 Call history
Next
OK
Exit 01 Outgoing Call Dial
Del
OK
Exit
02 Incoming Call Dial
Del
OK
Exit
03 Missed call Dial
Del
OK
Exit
04 Preferences 01 Do Not Disturb Edit
Exit
02 Call Forward Mode
Number
03 Call Waiting
04 Hotline

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
05 Dial Rule 01 End With *
02 Fixed Length 01 Enable Fixed
Length
02 Fixed Length Value
03 Time Out 01 Enable Time Out
02 Time Out Value
Network 01 Net Mode Static
DHCP
PPPoE
02 Static Set 01 IP
02 Netmask
03 Gateway
04 DNS
03 PPPoE Set 01 Account
02 Password
04 VLAN
06 SIP Set 01 SIP1 01 SIP Name
02 SIP Server
03 SIP Server Port
04 SIP Number
05 SIP Account
06 SIP Password
07 SIP Register
02 SIP2 01 SIP Name
02 SIP Server
03 SIP Server Port
04 SIP Number
05 SIP Account
06 SIP Password
07 SIP Register
07 Phone Set 01 Screen Set 01 Contrast

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
02 Brightness
02 Ringer Set 01 Ringer Volume
02 Ringer Type
03 Volume Control 01 Voice Volume
02 Mic Volume
08 Product Info 01 Mac Address
02 System Version
03 Model
Information
04 Network Status
05 SIP Status
06 IAX2 Status
09 System Config 01 Menu Password
02 KeyLock
Password
03 Reboot System
04 Factory Reset
5th、Basic functions and operations
1、Answer the calls
When there is an incoming call, AT620 will remind user with ringing. There
are 5 ways to answer the call
A、Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put
back the handset.
B、Hand-free mode
Press the hand-free button in the phone and talk with callers by built-in
Micro-phone and Speaker. If you want to hang up, please press the hand-free
button again.
C、Answer by earphone
Keep your earphone connected with the RJ9 earphone jack, when there is an
incoming call, press the earphone button on the IP phone and talk with the caller.

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
If you want to hang up, please press the earphone button again.
D、Handset to hand-free
When you are phoning with the handset and want to phone with hand-free
mode, please press the hand-free button and put down the handset.
E、Hand-free mode to handset
If you are calling under hand-free mode and want to change to speaker
phone, juts pick up the handset without press any buttons.
2、Make Call
A、Use the handset
Pickup the handset, the LCD will show the current lines (user could switch
between line1 and line2 by pressing the line button beside the LCD). User can
input the number with the keyboard and press # to send the number. When you
hear the tones of “du~~du~~” with dialed number showed on the LCD, the
called’s phone is ringing. If the called answer the call, the phone call is
established and the LCD will show the calling time and the called’s number.
B、Answer the phone under hand-free mode
Press the Speaker Phone button, the LCD will show the current lines (user
could switch between line1 and line2 by pressing the line button beside the LCD).
User can input the number with the keyboard and press # to send the number.
When caller hear the tones of “du~~du~~” with dialed number showed on the
LCD, the called’s phone is ringing. If the called answers the call, the phone call
is established, and the LCD will show the calling time and the called’s number.
C、Used phone book
a、Pick up the handset.
b、Press " Menu” button and use the "up" and "down" keys to enter
phonebook.
c、Press "OK" to show the total amount in telephone.
d、Press "OK" to enter the phone list and use "up" and "down" keys to find
the contact person.
e、When you find the certain contact person, press" OK" to show the
details.
f、Press "Edit" to edit the number or press" Dial" to call.
3、Speed dial
It’s method for the phone in standby mode to dial number immediacy.
The method is as below：
A、Dial-up the number in standby mode
B、Push soft button “dail”, ”#”key or hang up directly to send the dial

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
number.
C、Push soft button to save the number in telephone directory.
4、Multiple line dial-up
AT620 IP phone supports 2 Sip lines. That means user can register on 2
different sip accounts simultaneity in the same IP phone. The User can choose
line1 or line2 to switch dial-up, System default Sip1 when dial-up.
IP Phone be called:
AT-620 maximum supports one incoming call when it is called, when the
second line calling, the LCD will show the incoming telephone number. The User
can press the “corresponding line key” indicated by LED flicker, or press soft
button “ANS” to receive the second line call, when two calls coming together,
press soft button “SWIT” to Switch.
Notice:
The phone must work with Call Waiting function when work for this feature.
5、Hang up the phone
1) Headset hang up
When use handset mode calling, put back the handset to hang up.
2) Hands free hang up
When use hands free calling, press soft button “speaker phone” to hang up.
3) Earphone Hang up
When use Earphone calling, Press the soft button “headset” to hang up.
4) Hang up one line call
When 2 lines call simultaneous, press soft button “SWIT” to choose the line
which you want to hang up, then press soft button “#” to end the call. In the
mean time, it will automatic switch to another line and continue call.
Moreover, user can redial-up or accept the second call.
Notice:
Hang up with “#” is invalidation when only one line call.
6、Call Transfer
¾Blind Transfer
User A.B.C, assume B is AT-620 IP phone
1) When A Calls B and B receives
2) B presses soft button “Xfer”
3) B dials C’s number.
4) After dialing C, B Presses soft button “Bxfr” (or wait for a few seconds after

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
dial number), then the call will be transfered to C.
5) When C’s phone ring, B will be hung up , the LCD on B’s Phone shows “Pls.
Hang Up”.
6) C receives the call, start to talk with A.
Notice:
SIP lines are not available for choosing when call transfer.
¾Attended Transfer
User A.B.C, assume B is AT-620 Ip phone
1) When A Calls B and B receives
2) B presses soft button “Xfer” .
3) B dials C’s number and C receives to talk with B.
4) B can press "Swit" to switch the call between A and C.
5) B Presses soft button “Xfer”, then transfers the A's call to C.
6) Meanwhile The LCD on B’s phone shows “Call Ended ”.
Remarks:
To carry out this function, IP Phone must work with Call waiting and call transfer
function; meanwhile Sip server must support RFC3515.
¾Alert Transfer
User A.B.C, assume B is AT-620 Ip phone
1) When A Calls B with B receives.
2) B presses soft button “Xfer” when A is calling.
3) B dials C’s number.
4) After dialing C, B directly Presses soft button “Xfer”, then transfers the call to
C.
5) C receives the phone, starts to talk to A.
Remarks:
To carry out this function, IP Phone must work with Call waiting and call transfer
function; meanwhile Sip server must support RFC3515.
7、Call Hold
User can hold the current call by pressing soft button “Hold”. And by
pressing soft button “Resu” , user can get back to the previous call. In 3-way
conference call mode, user can also press this button to hold 3-way conference
call, and if you press it again, user can go back to 3-way conference mode. If
hang up without exiting the status of hold. The conversation will not be
cancelled; the line is still on hold.

AT-620 User Manual
ATCOM TECHNOLOGY CO., LIMITED
8、3-Way Conference Calls
Assume B is AT-620 phone among user A,B and C.
A calls B and talks with B through VoIP.
1) B can press soft button “conf” to hold the call with A.
2) Then B inputs C’s number.
3) B presses Soft button “dial” to call to C.
4) C is on the call with B and A is on hold.
5) B presses Soft button “Conf” button to make 3-way conference call.
6)B presses soft button “spli” to end 3-way conference call and returns to the
call with A while C is holded.B can press "Swit" to switch the call between A and
C.
7)B presses soft button “exit” to end all the calls.
9、Call History
AT-620 supports 100 missed calls, incoming calls and dialed calls record.
When the storage is full, the latest call will update the history. When the phone
reboots or be out of power, all the call history will be cleared.
¾Missed call
1) When the LCD screen displays “(number) Missed call(s)”, press soft button
“Miss”, then the screen shows all the “Missed Call”.
2) Press navigation button to browse missed call history.
3) Choose the missed call record, press “OK” soft button to browse the specific
information of the record.
4) Press “Dial “soft button to call back it.
5) Press “Edit“soft button to edit the item and save number.
6) Press “EDia “soft button to revise the records and press soft button “dial” to
call this number.
¾Incoming call
Method 1,
1) Press the "MENU" button.
2) Press the navigation button to choose “call history” and then press OK
button.
3) Press the navigation button to choose “incoming call”, press soft button OK.
4) Press the navigation button to browse the incoming call record. If there is no
record, the LCD screen display “List is Empty”.
Method 2,
1) Press the left button of navigation button, you can see all the Incoming Call.
¾Out coming call
Method 1,