ATCOM R3(s) User manual

R3(s)IP Phone User Manual
Version: 1.0
2015-05-25

R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2
Content
Contact ATCOM ............................................................................. 5
1、Overview of R3(s) ...................................................................... 6
1.1、Interface ............................................................................ 7
1.2、Hardware ............................................................................. 7
1.3、Software ............................................................................. 7
1.4、Network .............................................................................. 8
1.5、Management and Maintenance ........................................................... 8
1.6、Protocol ............................................................................. 8
1.7、Compliant and Certified Standard ..................................................... 9
1.8、Packing list ......................................................................... 9
1.9、Installation ........................................................................ 10
2、Keypad of IP Phone .................................................................... 14
2.1Describe of the buttons and Screen .................................................... 14
2.2 Line keys LED ........................................................................ 16
2.3 Status Indicator ..................................................................... 16
2.4 Momery keys LED ...................................................................... 16
2.5 LCD screen icons ..................................................................... 16
3、Call Function ......................................................................... 18
3.1、Answer the calls .................................................................... 18
3.2、Make Calls .......................................................................... 19
3.3、Pre-dial ............................................................................ 20
3.4、Multiple line dial-up ............................................................... 20
3.5、Call Hold ........................................................................... 21

R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn3
3.6、Call Transfer ....................................................................... 21
3.7、Mute calls .......................................................................... 22
3.8、3-Way Conference .................................................................... 23
3.9、Hang up the phone ................................................................... 23
3.10、Voicemail .......................................................................... 24
4、Keypad and GUI ........................................................................ 24
4.1、Starting ............................................................................ 24
4.2、Standby ............................................................................. 25
4.3、Configuration ....................................................................... 27
4.3.1、Status info ................................................................... 28
4.3.2、Call Features ................................................................. 30
4.3.3、Directory ..................................................................... 46
4.3.4、History ....................................................................... 52
4.3.5、Message ....................................................................... 55
4.3.6、Settings ...................................................................... 57
4.3.7、Display ....................................................................... 73
5、Advanced Feature ...................................................................... 75
5.1、Codecs .............................................................................. 75
5.2、Capture and Upgrading ............................................................... 75
5.3、Auto Upgrade ........................................................................ 76
5.4、Export & Import configuration file .................................................. 78
5.4.1、Export configuration file ..................................................... 79
5.4.2、Import configuration file ..................................................... 80
5.5、Export System log ................................................................... 80

R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn4
5.6、Dial plan ........................................................................... 80
5.6.1、Replace Rule .................................................................. 81
5.6.2、Dial-now ...................................................................... 82
5.6.3、Area Code ..................................................................... 84
5.6.4、Block Out ..................................................................... 84
6、FAQ ................................................................................... 86
6.1、How to reset to factory ............................................................. 86
6.2、Upgrade the firmware on safe mode ................................................... 87
6.3、How to make IP Peer to Peer call .................................................... 87
7、Troubleshooting ....................................................................... 88
7.1、The phone is failed to register to SIP server ....................................... 88
7.2、The phone is failed to gain IP address .............................................. 88
7.3、Only one party can hear from another on calling ..................................... 88
8、Abbreviation .......................................................................... 89

R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
8806
Fax
+ (86) 755
-
83018319
E
-
mail
[e-mail]
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
8008
E
-
mail
[e-mail]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn6
1、Overview of R3(s)
R3(s)
R3(s)with Rainbow ET

R3(S) IP Phone User Manual
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1.1、Interface
Power Input
DC 5V
-
2000mA or PoE
L
AN
Port
RJ45
PC
Port
RJ45
EX
PAN Port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2、Hardware
LCD
461*278 4.3
”
TFT
FLASH
64
M
RAM
64M
CPU
R3 262MHz Dual
-
Core
R3s 393MHz Dual
-
Core
LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
Rainbow ET
Expansion Module 44 programmable keys on each Rainbow ET.
1.3、Software
 Sip 2.0 (RFC3261) and other related SIP RFCs
 4 SIP lines registration
 STUN
 Jitter Buffer, VAD,CNG
 G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, Lin16-16, iLBC
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（Inband, RFC2833, SIP INFO)

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 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls
 Auto update via HTTP, FTP, TFTP, PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, VPN
 WEB access with different login level
 Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
1.4、Network
 LAN/PC:Support Bridge mode
 Support VLAN
 Support L2TP VPN
 Support DHCP、STATIC、PPPoE
 Primary/SecondaryDNS Server
 Support QoS
 Web access via HTTP&HTTPS
1.5、Management and Maintenance
 Support safe mode and firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6、Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 PPPoE: PPP over Ethernet

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 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7、Compliant and Certified Standard
 CE: AGC01180140201E2，AGC01180140202E2
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: lower than 60° C
 Storage temperature: lower than 60° C
 Humidity: 10 to 90% no dew
1.8、Packing list
Mod
el
R3(s)
Tel
e
phone
1Unit
Handset
1
Unit
Handset cable
1
Unit
Stand bracket
1Unit
Power adapter
Optional
Network Cable
1 unit
，
1.5 meters
CD (User m
anu
al)
1
Unit
Rainbow ET
Optional

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn10
Headset
Optional
1.9、Installation
R3(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of R3(S).
1、Stand bracket installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket
into the slot, please refer the picture as below:

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B. Press the other side joints into the slot according to the direction of the arrow:
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. When
the joints are pulled out of the slot, you can take off the stand bracket

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2、Wiring instruction
Plug in the power adapter, cable and handset or headset to the corresponding ports as below
picture and press them to the slots on the stand bracket.
Programmable keys’ paster using instruction

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Step1. Use needle or some other tools to insert into the hole of the plastic sheet, hog the
plastic sheet.
Step2. Lift out the plastic sheet
Step3. Take off the plastic sheet
Step4. Use needle or some other tools to insert into the edge of the paster, hog and lift out the
paster
Step5. Write down the identification of each programmable key on the paster after taking off
the paster
Step6. Put back the paster
Step7. Insert the plastic sheet into the slot
Step8. Push the other side of the plastic sheet into the other slot

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2、Keypad of IP Phone
2.1Describe of the buttons and Screen
Soft Keys
Press to select a function which displayed at the softkey
zone of screen
Display all optional functions at the last line of LCD screen
Status Indicator
Indicates
the phone’
s
status
.
LCD Screen
All information such as date, time, phone number,
incoming caller’s ID(if available),line/call status, extension
numbers and the soft key features are displayed on it.
Line Key
Show extension status and choose corresponding line.
Long hold the line key will enter the editor interface.
Line key LCD Status
Navigation
OK
Cancel
Soft Key
Memory Key
Dial pad
Menu
Voice Mail
Mute
Headset
Hold
Redial

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Dial pad
Entering numbers or characters.
Memory
Keys
All the memory keys can be defined as BLF key, intercom,
DTMF etc. Long hold the programmable key will enter the
editor interface if the programmable key has been already
defined as the BLF/Speeddial/Intercom/Key event as pick
up, call park, DTMF etc. Short hold the programmable key
will enter the editor interface immediately if the
programmable has not been defined.
Navigation keys
Allow users to navigate(left, right, up, down). Press
can enter “Directory”. Press can enter “History”.
Confirm users’ operation
and show status when R3 is idle.
Cancel users’ operation.
Enter
menu
setti
ngs
.
Adjust the volume (speaker/handset/headset/ring).
Volume level will be displayed on LCD when pressing
volume key.
Pick up and hung up
under
the speaker mode
.
Mute the mic in a conversation by pressing the Mute
button; this prevents the person on the active call from
hearing what you or someone else in the room is saying.
If the call is muted, the mute LED is lighted in red.
To un-mute, press the Mute button again.
Pick up and hung up under headset mode. The LED button
will be lighted when talking in headset mode.
Check the Voicemail status. The LED button will be lighted
when there is a new message. Long hold will enter the
editor interface to configure the voicemail number.
Hold the current call.
Redial the last
dialed number.

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2.2 Line keys LED
LED Status
Description
O
ff
The line is idle or disabled for register
Blink
in green
at
12
0ms off,
12
0ms on
The line has incoming call
Green
The line is talking
Blink in red at 600ms off, 600ms on
The line is held
Table1Line keys LED Status and Description
2.3 Status Indicator
LED Status
Description
On
R
3
is
being
start
ed
O
ff
R
3
is standby
Blink in red at
120ms
on
, 120ms o
ff
There is incoming call
Table2 Status Indicator LED Status and Description
2.4 Momery keys LED
LED Status
Description
O
ff
The monitored account is unregistered
G
reen
The monitored account is idle
Red
The monitored account
is talking
Fast
blink in red
The monitored account is ringing
Table3 Programmable keys LED Status and Description
When powering on, all LEDs will be lighted once.
2.5 LCD screen icons

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Icon
Description
The extension is registered
The extension is unregistered
There is a new voice mail
R3 is dialing
R3 is talking
R3 i
s calling
There is an incoming call
The call is held
R3 is in speaker mode
R3 is in handset mode
R3 is in headset mode
R3 is in conference
The line key is used as the BLF key and the BLF
monitored number is registered
The line key is used as the BLF key and the BLF
monitored number is unregistered
The line key is used as SpeedDial key
Table4 LED Screen Icons Description

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3、Call Function
3.1、Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 3 ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key, and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.
C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.

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3.2、Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current lines (user is able to switch from line1 to
line4 by pressing the line key beside the LCD). Press soft key "Send" to dial the number.
When you hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from line1 to
line4 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch from line1 to
line4 by pressing the line key beside the LCD). Input the phone number and press soft key
"Send" to dial the number. When caller hear the tones of “du~~du~~” and the phone number
your dialed is being displayed on the LCD, the phone at the side of being called should be
ringing. If the called party answers this calling, the call is established and the calling timer is
started immediately.
D. Dial from phone book
1. Press key to enter the menu and choose “Directory” option. Press "Enter" soft
key and then find the contact person by navigation keys. When the certain contact person
is highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Directory" soft key, then find the contact person and press
"Dial" soft key.

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3. Pick up the handset, press and enter “Directory”, then find the contact person and
press “Dial” soft key.
E. Dial from call history
1. Press key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call history
entry, and press "Dial" soft key to call this number.
3.3、Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A、Dial-up the phone number at standby mode
B、Press soft key "Dial" or Pick up the handset or Press or to send out the
number.
3.4、 Multiple line dial-up
R3(s) supports 4 SIP lines. That means user can register 4 different sip accounts simultaneity.
User is able to choose line1, line2, line 3 or line 4 by pressing corresponding line key. Line1 or
the 1st Line registered successfully under idle is the priority to pick up the calls.
R3(s) maximum supports 24 concurrent calls, that means24 calls can be setup on each of
single line, but the total number of concurrent calls on all lines can not more than 24. When
there is an incoming call to another line, LCD will show the incoming phone number and line
LED will be blinking in green. User is able to press the corresponding line key or press soft key