ATCOM Rainbow1 User manual

Rainbow1 IP Phone User Manual
Version: 1.0
2014-03-27

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
2
Content
CONTACT ATCOM........................................................................................................................................................................ 4
OVERVIEW OF ATCOM............................................................................................................................................................. 4
1. OVERVIEW OF RAINBOW 1.......................................................................................................................................................... 5
1.1 INTERFACES..................................................................................................................................................................................... 5
1.2 HARDWARE.....................................................................................................................................................................................5
1.3 SOFTWARE......................................................................................................................................................................................5
1.4 NETWORK.......................................................................................................................................................................................6
1.5 MANAGEMENT AND MAINTENANCE.................................................................................................................................................... 6
1.6 PROTOCOL...................................................................................................................................................................................... 6
1.7 COMPLIANT AND AUTHENTICATED STANDARD....................................................................................................................................... 7
1.8 PACKING LIST.................................................................................................................................................................................. 7
1.9 INSTALLATION..................................................................................................................................................................................7
2. KEYPAD OF IP PHONE................................................................................................................................................................. 14
2.1 DESCRIBE OF THE BUTTONS AND SCREEN............................................................................................................................................14
2.2 DESCRIBE OF THE LCD SCREEN ICONS............................................................................................................................................... 15
3. BASIC FUNCTIONS AND OPERATIONS....................................................................................................................................... 17
3.1 ANSWER THE CALLS........................................................................................................................................................................ 17
3.2 MAKE CALL.................................................................................................................................................................................. 17
3.3 PRE-DIAL..................................................................................................................................................................................... 18
3.4 MULTIPLE LINE DIAL-UP.................................................................................................................................................................. 18
3.5 HANG UP THE PHONE..................................................................................................................................................................... 18
3.6 CALL TRANSFER............................................................................................................................................................................. 19
3.7 VOICEMAIL................................................................................................................................................................................... 19
3.8 MUTE CALLS..................................................................................................................................................................................19
3.9 CALL HOLD................................................................................................................................................................................... 19
3.10 3-WAY CONFERENCE CALL............................................................................................................................................................ 19
3.11 CALL HISTORY............................................................................................................................................................................. 20
3.12 DEFAULT PASSWORD.................................................................................................................................................................... 20
3.13 CHECK THE PHONE’SIP ADDRESS....................................................................................................................................................21
3.14 DIAL PLAN..................................................................................................................................................................................21
4. WEB SETTINGS............................................................................................................................................................................23
4.1 SYSTEM STATUS.............................................................................................................................................................................. 23
4.2 NETWORK.....................................................................................................................................................................................23
4.2.1 Basic................................................................................................................................................................................... 23
4.2.2 Advance............................................................................................................................................................................. 24
4.3 SIP SETTING................................................................................................................................................................................. 26
4.4 ACCOUNT..................................................................................................................................................................................... 28
4.5 PHONE SETTING............................................................................................................................................................................ 31
4.5.1 Preference..........................................................................................................................................................................31
4.5.2 Features............................................................................................................................................................................. 33
4.5.3 Voice.................................................................................................................................................................................. 34

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
3
4.5.4 Ring.................................................................................................................................................................................... 35
4.5.5 Tone................................................................................................................................................................................... 35
4.6 UPDATE........................................................................................................................................................................................36
4.6.1 Manual Update.................................................................................................................................................................. 36
4.6.2 Update/Auto Provision...................................................................................................................................................... 36
4.6.3 Reset & Reboot.................................................................................................................................................................. 37
4.7 PHONE BOOK................................................................................................................................................................................37
4.8 CALL LOG..................................................................................................................................................................................... 37
5. FAQ & TROUBLE SHOOTING.......................................................................................................................................................39
5.1 How to make a factory reset.................................................................................................................................................39
5.2 Upgrade firmware under safe mode.................................................................................................................................... 39
5.3 How to make direct IP call.................................................................................................................................................... 39
6. TROUBLE SHOOTING.................................................................................................................................................................. 40
6.1 The phone can’t register successfully...................................................................................................................................40
6.2 The phone can’t obtain IP address....................................................................................................................................... 40
6.3 Only one part can hear the voice during the call................................................................................................................. 40
7. ABBREVIATIONS......................................................................................................................................................................... 41

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
4
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution for
SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed ;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and carriers;
supplying the competitive total VoIP solution for SMB market. We keep improving the customer’s
experience and creating the bigger value with our reliable products. Until now, our VoIP products
have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan
9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel + (86) 755-83018618-8806
Fax + (86) 755-83018319
E-mail [e-mail]
Contact Technical Support
Tel + (86) 755-83018618-8008
E-mail [e-mail]
Website Address:http://www.atcom.cn/
Download Center:http://www.atcom.cn/download.html

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
5
1. Overview of Rainbow 1
Rainbow1
Type POE Power adapter
Rainbow1 Yes Optional accessory
1.1 Interfaces
Power input: DC 5V, 1000mA or POE
LAN: RJ45 port
PC: RJ45 port
Headset jack 1 : RJ9 port
Handset jack 1 : RJ9 port
1.2 Hardware
LCD: 132×52
FLASH: 16M
RAM: 16M
CPU: 262MHz Dual Core
LED indicator: 1 Status Light
1.3 Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP lines
STUN
Jitter Buffer, VAD,CNG

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
6
G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729 , Lin16-16, iLBC
Echo Cancellation
SIP Domain name, Authentication
DTMF（inband, RFC2833, info）
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 100 white records and 50 black records, 100 answered calls, 100 missed
calls, 100 dialed calls
Update via HTTP, FTP, TFTP, PNP
Syslog
SNTP
WEB access with different login level
Multi-language: English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
Soft button: soft button * 3
Redundancy SIP server
1.4 Network
LAN/PC：Support bridge mode
Support PPPoE（ADSL,cable modem used for Internet connecting）
Support VLAN（DATA VLAN and VOICE VLAN）
Support L2TP VPN
LAN support Primary and Secondary DNS
LAN support DHCP Client
Support QoS
1.5 Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Auto provision (Firmware and configuration file)
Support system log and call log
1.6 Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
7
1.7 Compliant and Authenticated Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8 Packing List
Model Phone Handset Handset
line
Stand
bracket
Ethernet
Cable
User Manual
CD
Rainbow1 1 1 1 1 1pcs
1.5m
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: 5V, 1000mA;)
1.9 Installation
Connect LAN port to PC with Ethernet cable, or connect Rainbow1 to a switch/router which is in the
same network as your PC. It uses DHCP mode by default, and you can review its current IP address
by pressing
key on idle state. To access the web interface, you can input the IP address in IE
browser. E.G. The IP address of your Rainbow1 is 192.168.1.100, you can input 192.168.1.100 and
press enter key on your browser to access its webpage. There are two login level:
User
Admin

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
8
No password is set for those two accounts with factory settings. You can click admin button on the
right corner of the webpage to switch from the user to admin mode. To set the password for user and
admin login you can firstly login as admin and enter the Network--->Advance page as following.
Installation instruction
1. Desktop installation
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket into the slot,
please refer the picture as below:

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
9
B. Press the other side joints into the slot according to the direction of the arrow
C. It is the right picture after fixing the stand bracket below:
D. Disassemble the stand bracket:
Push the spring joint of stand and pull the stand according to the direction of the arrow. When the
joints are pulled out of the slot, you can take off the stand bracket.

Rainbow1 IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
10
2. Wall-hung Installation
A. Put the bottom side of the IP phone upside and press one-side joints of wall-hung stand bracket
into the slot, please refer the picture as below: