ATCOM CT1X User manual

CT1X IP Phone User Manual
Version: 2.0
2017-03-20

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 2
Content
Contact ATCOM................................................................................................................................................................5
1.Overview of CT1X....................................................................................................................................................... 6
1.1.Interface.............................................................................................................................................................7
1.2.Hardware............................................................................................................................................................7
1.3.Software............................................................................................................................................................. 7
1.4.Network.............................................................................................................................................................. 8
1.5.Management and Maintenance................................................................................................................. 8
1.6.Protocol...............................................................................................................................................................8
1.7.Compliant and Certified Standard........................................................................................................... 9
1.8.Packing list........................................................................................................................................................ 9
1.9.Installation........................................................................................................................................................ 9
2.Keypad and GUI....................................................................................................................................................... 19
2.1.Keypad............................................................................................................................................................. 19
2.2.Starting............................................................................................................................................................ 19
2.3.Standby............................................................................................................................................................20
2.4.Configuration................................................................................................................................................. 20
3.Call Function...............................................................................................................................................................19
3.1.Answer the calls........................................................................................................................................... 20
3.2.Make Calls.......................................................................................................................................................21
3.3.Pre-dial............................................................................................................................................................. 21
3.4.Mutiple line dial-up......................................................................................................................................22
3.5.Call Hold...........................................................................................................................................................22
3.6.Call Transfer...................................................................................................................................................11

CT1X IP Phone User Manual
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3.7.Mute calls........................................................................................................................................................ 11
3.8.3-Way Confereces........................................................................................................................................14
3.3.Hang up the phone......................................................................................................................................15
3.10.Voicemail.......................................................................................................................................................16
4.Call Feature................................................................................................................................................................ 17
4.1.Call Forward................................................................................................................................................... 30
4.2.Call Waitting...................................................................................................................................................34
4.3.Auto Answer...................................................................................................................................................48
4.4.DSS Keys.........................................................................................................................................................43
4.5.Key as send.................................................................................................................................................... 45
4.6.Hotline.............................................................................................................................................................. 64
4.7.Anonymous Call............................................................................................................................................64
4.8.Contacts...........................................................................................................................................................64
4.9.History.............................................................................................................................................................. 64
4.10.Message.........................................................................................................................................................64
4.11.Settings......................................................................................................................................................... 64
4.12.Display........................................................................................................................................................... 64
5.Advanced Feature.................................................................................................................................................... 64
5.1.Codecs.............................................................................................................................................................. 64
5.2.Capture and Upgrading............................................................................................................................. 65
5.3.Auto Provision............................................................................................................................................... 66
5.4.Export & Import configuration file........................................................................................................ 68
5.4.1.Export configuration file................................................................................................................74
5.4.2.Import configuration file............................................................................................................... 75
5.5.Export System log....................................................................................................................................... 75

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 4
5.6.Dial plan...........................................................................................................................................................76
5.6.1.Replace Rule...................................................................................................................................... 77
5.6.2.Dial-now...............................................................................................................................................78
5.6.3.Area Code............................................................................................................................................79
5.6.4.Block Out.............................................................................................................................................80
6.FAQ................................................................................................................................................................................ 82
6.1.How to reset to factory..............................................................................................................................82
6.2.Upgrade the firmware on safe mode................................................................................................... 83
6.3.How to make IP Peer to Peer call..........................................................................................................76
7.Troubleshooting........................................................................................................................................................ 78
7.1.The phone is failed to register to SIP server....................................................................................78
7.2.The phone is failed to gain IP address................................................................................................78
7.3.Only one party can hear from another on calling...........................................................................85
8.Abbreviation............................................................................................................................................................... 79
9.FCC Caution................................................................................................................................................................80

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , soft switch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
[e-mail]
Contact Technical Support
Tel
+ (86) 755-83018618-8003
E-mail
[e-mail]
Website Address:http://www.atcom.cn/
Download Center:http://www.atcom.cn/download.html

CT1X IP Phone User Manual
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1. Overview of CT1X
CT1X
Type
POE
Power adapter
CT10
No
Necessary
CT11
Yes
Optional accessory

CT1X IP Phone User Manual
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1.1. Interface
Power Input
DC 5V-1000mA or POE
LAN Port
RJ45
PC Port
RJ45
Headset Jack
RJ9
1.2. Hardware
LCD
132*52
CPU
400MHz Dual-Core
LED Indicator
1 Status Light
1.3. Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP line registration
STUN
Jitter Buffer, VAD,CNG
G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（RFC2833, Inband, SIP INFO)
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 400 contacts and 200 blacklists
Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, OpenVPN, Span to PC port, QoS
802.1X, LLDP

CT1X IP Phone User Manual
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Enterprise WIFI
WEB access with different login level
Soft button: soft button *4
Redundancy SIP server
Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
1.4. Network
LAN/PC: Support Bridge mode
Support VLAN
Support Open VPN
Support DHCP, STATIC IP
Primary/Secondary DNS Server
Support QoS
Support LLDP
Support 802.1X
Support Span pc port
Support Enterprise WIFI
Web access via HTTP&HTTPS
1.5. Management and Maintenance
Support firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6. Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol

CT1X IP Phone User Manual
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HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8. Packing list
Model
CT1X
Telephone
1 Unit
Headset
1 Unit
Headset cable
1 Unit
Power adapter
Optional for CT10
Standard for CT11
Network Cable
1 Unit，1.5 meters
Quickstart Guide
1 Unit
1.9. Installation
1.Power on
1. Plug in the power jack with DC 5V/1000mA or POE
2. All led will be lighted once and then turn off
3. After absolute boot up, login led will be lighted in red and come into standby mode.

CT1X IP Phone User Manual
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2.Connect to network
CT1X is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of CT1X.