ATCOM CT1X User manual

CT1X IP Phone User Manual
Version: 2.0
2017-03-20

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 2
Content
Contact ATCOM................................................................................................................................................................5
1.Overview of CT1X....................................................................................................................................................... 6
1.1.Interface.............................................................................................................................................................7
1.2.Hardware............................................................................................................................................................7
1.3.Software............................................................................................................................................................. 7
1.4.Network.............................................................................................................................................................. 8
1.5.Management and Maintenance................................................................................................................. 8
1.6.Protocol...............................................................................................................................................................8
1.7.Compliant and Certified Standard........................................................................................................... 9
1.8.Packing list........................................................................................................................................................ 9
1.9.Installation........................................................................................................................................................ 9
2.Keypad and GUI....................................................................................................................................................... 19
2.1.Keypad............................................................................................................................................................. 19
2.2.Starting............................................................................................................................................................ 19
2.3.Standby............................................................................................................................................................20
2.4.Configuration................................................................................................................................................. 20
3.Call Function...............................................................................................................................................................19
3.1.Answer the calls........................................................................................................................................... 20
3.2.Make Calls.......................................................................................................................................................21
3.3.Pre-dial............................................................................................................................................................. 21
3.4.Mutiple line dial-up......................................................................................................................................22
3.5.Call Hold...........................................................................................................................................................22
3.6.Call Transfer...................................................................................................................................................11

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 3
3.7.Mute calls........................................................................................................................................................ 11
3.8.3-Way Confereces........................................................................................................................................14
3.3.Hang up the phone......................................................................................................................................15
3.10.Voicemail.......................................................................................................................................................16
4.Call Feature................................................................................................................................................................ 17
4.1.Call Forward................................................................................................................................................... 30
4.2.Call Waitting...................................................................................................................................................34
4.3.Auto Answer...................................................................................................................................................48
4.4.DSS Keys.........................................................................................................................................................43
4.5.Key as send.................................................................................................................................................... 45
4.6.Hotline.............................................................................................................................................................. 64
4.7.Anonymous Call............................................................................................................................................64
4.8.Contacts...........................................................................................................................................................64
4.9.History.............................................................................................................................................................. 64
4.10.Message.........................................................................................................................................................64
4.11.Settings......................................................................................................................................................... 64
4.12.Display........................................................................................................................................................... 64
5.Advanced Feature.................................................................................................................................................... 64
5.1.Codecs.............................................................................................................................................................. 64
5.2.Capture and Upgrading............................................................................................................................. 65
5.3.Auto Provision............................................................................................................................................... 66
5.4.Export & Import configuration file........................................................................................................ 68
5.4.1.Export configuration file................................................................................................................74
5.4.2.Import configuration file............................................................................................................... 75
5.5.Export System log....................................................................................................................................... 75

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 4
5.6.Dial plan...........................................................................................................................................................76
5.6.1.Replace Rule...................................................................................................................................... 77
5.6.2.Dial-now...............................................................................................................................................78
5.6.3.Area Code............................................................................................................................................79
5.6.4.Block Out.............................................................................................................................................80
6.FAQ................................................................................................................................................................................ 82
6.1.How to reset to factory..............................................................................................................................82
6.2.Upgrade the firmware on safe mode................................................................................................... 83
6.3.How to make IP Peer to Peer call..........................................................................................................76
7.Troubleshooting........................................................................................................................................................ 78
7.1.The phone is failed to register to SIP server....................................................................................78
7.2.The phone is failed to gain IP address................................................................................................78
7.3.Only one party can hear from another on calling...........................................................................85
8.Abbreviation............................................................................................................................................................... 79
9.FCC Caution................................................................................................................................................................80

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP filed;
mission of creating the biggest value for IP terminals , we commit ourselves in supplying the
competitive IP phone and other terminals for IP PBX , soft switch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8806
Fax
+ (86) 755-83018319
E-mail
[e-mail]
Contact Technical Support
Tel
+ (86) 755-83018618-8003
E-mail
[e-mail]
Website Address:http://www.atcom.cn/
Download Center:http://www.atcom.cn/download.html

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 6
1. Overview of CT1X
CT1X
Type
POE
Power adapter
CT10
No
Necessary
CT11
Yes
Optional accessory

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 7
1.1. Interface
Power Input
DC 5V-1000mA or POE
LAN Port
RJ45
PC Port
RJ45
Headset Jack
RJ9
1.2. Hardware
LCD
132*52
CPU
400MHz Dual-Core
LED Indicator
1 Status Light
1.3. Software
Sip 2.0 (RFC3261) and other related SIP RFCs
1 SIP line registration
STUN
Jitter Buffer, VAD,CNG
G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（RFC2833, Inband, SIP INFO)
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 400 contacts and 200 blacklists
Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, OpenVPN, Span to PC port, QoS
802.1X, LLDP

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 8
Enterprise WIFI
WEB access with different login level
Soft button: soft button *4
Redundancy SIP server
Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
1.4. Network
LAN/PC: Support Bridge mode
Support VLAN
Support Open VPN
Support DHCP, STATIC IP
Primary/Secondary DNS Server
Support QoS
Support LLDP
Support 802.1X
Support Span pc port
Support Enterprise WIFI
Web access via HTTP&HTTPS
1.5. Management and Maintenance
Support firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6. Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 9
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China

Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8. Packing list
Model
CT1X
Telephone
1 Unit
Headset
1 Unit
Headset cable
1 Unit
Power adapter
Optional for CT10
Standard for CT11
Network Cable
1 Unit，1.5 meters
Quickstart Guide
1 Unit
1.9. Installation
1.Power on
1. Plug in the power jack with DC 5V/1000mA or POE
2. All led will be lighted once and then turn off
3. After absolute boot up, login led will be lighted in red and come into standby mode.

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 10
2.Connect to network
CT1X is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of CT1X.

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 11
3.Connect to Headset
Connect the RJ-9 headset to the headset jack on the left side of the phone. The pin sequence
of RJ9 port on the phone is like following picture:
2. Keypad and GUI
2.1. Keypad

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 12
Description of the keys and Screen:

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 13
Indicator Status
1. Login indicator
LED Status
Frequency
Description
Red /Flash
500ms on/500ms off
LAN Disconnected
Red
-
SIP Unregistered
OFF
-
SIP Registered
2. Mute indicator
Soft buttons
Press to select an feature shown in the soft button features
LCD Screen
Display screen for the phone: It shows the date, time, phone
number, incoming caller’s ID(if available),line/call status,
extension numbers and the soft button features.
Navigation button
1. Move cursor up and down when pressed in menu reviewing.
2. Adjust output volume when pressed in talking state
3. Adjust ringer volume when pressed in idle state.
1~9,*#
For entering numbers, letters or characters
Programmable
Key
Function key can be defined as BLF, Speed dial key, CFWD, Hold,
Xfer, ConF, DND, Redial, Voicemail.
Menu
Enter Keypad menu settings
Mute button
Mute/un-mute mic-phone in talking state
Headset button
Pick up phone to make outgoing calls or answer incoming calls.
MWI
Message waiting indicator/ Ringing indicator
Login button
1. Press to enter login interface to input SIP account username
and password to register to sip server.
2. Press in login-ed state to input SIP account password to logout.

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 14
LED Status
Frequency
Description
Red
-
Mute
OFF
-
Unmute
3. Voicemail indicator
LED Status
Frequency
Description
Red/Flash
500ms on/500ms off
New message
Red/Flash
250ms on/250ms off
Call ringing
Red
-
Normal working
OFF
-
No new message
4. Call indicator
LED Status
Frequency
Description
Red
-
In a conversation
Red/Flash
500ms on/500ms off
On-hold
OFF
-
Idle state
When boot up, all indicators will be lighted once.
When phone is stand by, all the indicators are off, WMI indicator will be lighted when the
phone is working.
When updating firmware, all indicators will be flash in frequence 1s on/ 1s off.
2.2. Starting
When start on the phone, it turns to standby status in about 50 seconds.

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 15
2.3. Standby
1 2
3 4
Area Item
Description
1
Status: to indicate the call status
2
Time
3
Softkey：”History”, “Menu”
4
Date

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 16
Icon on Standby UI
Icon
Description
The account is registered successfully.
The account is not registered successfully.
The line is being occupied for dialing.
New incoming call
Call hold.
Unavailable Network.
Calling via headset.
Call Forward is activated.
New Voicemail.
Auto-Answer is activated.
DND is activated
2.4. Configuration
Press the “Menu” key to enter the Main Menu：

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 17
Move the navigation key and press the softkey “Enter” or input the corresponding Number key
Select the item of Main Menu：
Number Key“1”
Enter “Status”
Number Key“2”
Enter “Feature”
Number Key“3”
Enter “Directory”
Number Key“4”
Enter “History”
Number Key“5”
Enter “Message”
Number Key“6”
Enter “Settings”
Number Key“7”
Enter “Display”
2.4.1. Status info
It’s able to check the status info via LCD Display or Web.
And the basic status and details status will be optional displayed on LCD display
1. Basic Status——IP address.MAC address. Firmware version。
2. Details Status——Network info. Production info and Account info in details.
Basic Status
You’re able to check the basic status as below：
1. Press the “Menu” key and select the “Status” of Main Menu.
2. Move the navigation key, the status display the Model, IP, MAC, Firmware, More

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 18
Details Status
Select “More” and then press the softkey “Enter” to check details info, and move the
navigation key to check more.
Press the softkey “Enter” to check status info, and “Back” to return the Basis Status page.
Check the Status info via Web
1. Check the IP address of IP phone；
2. Type the IP address on a web browser；
3. Input the username and password, the default user and password for Administrator is
(admin, admin), for general user is (user, user), and then press “Enter”.
4. By default, the Status info will be displayed.

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 19
3. Call Function
3.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are 2 ways to
answer the call:
A. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
B. Answer by softkey
When there is an incoming call, please press the first soft button to answer it.
3.2. Make Calls
A. Use the headset
Press Key, input the phone number and press soft key "Send" to dial the number.
When caller hear the tones of “du~~du~~” and the phone number your dialed is being
displayed on the LCD, the phone at the side of being called should be ringing. If the called
party answers this calling, the call is established and the calling timer is started immediately.
B. Dial from phone book
1. Press “Menu” key to enter the menu and choose “Contact” option. Press "Enter" soft key
and then find the contact person by navigation keys. When the certain contact person is
highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the headset, press "Contact" soft key, then find the contact person and press
"Dial" soft key.
C. Dial from call history

CT1X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITE www.atcom.cn 20
1. Press “Menu” key to enter the menu and choose “History” option, then select one of call
history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the headset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3.3. Pre-dial
It’s a method to dial a phone number immediacy at standby mode.
The method is as below：
A. Dial-up the phone number at standby mode
B. Press soft key "Dial" or Press to send out the number.
3.4. Multiple line dial-up
CT1X supports up to 8 concurrent calls. If there is a new incoming call when you’re talking on
CT1X, the new incoming call will be displayed on LCD and status indicator LED will be fast
blinking. User can press soft key "Hold" then press “Answer” to receive the new incoming call.
3.5. Call Hold
The current calling will be hold by pressing soft key “Hold” ,and the held call will be resumed
after pressing soft key “Resume”. Even on 3-way conference calling, the conference will be
held after pressing “Hold” key, and be resumed to 3-way conference after pressing “Hold”
Key again. Remember the conversation is still on hold without being ended even if hung up
under the status of hold.
3.6. Call Transfer
1. Attended call transfer
The attended transfer allows user to call a third-party before transferring the calling.