ATCOM D2X User manual

D2X IP Phone User Manual
Version: 1.0
2019-02-26

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Copyright © 2019 ATCOM TECHNOLOGY
Copyright © 2019 ATCOM Technology CO., LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording or otherwise, for any purpose, without the express written permission of
ATCOM Technology CO., LTD. Under the law, reproducing includes translating into another
language or format.
Caution:
Change or modifications to this product not expressly approved by ATCOM, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacture
warranty.
This document is subject to change without notice, if the content of document is difference
from the actual IP phone feature, please refer to the actual IP phone.

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented, working with partners to establish a total solution
for SMB VoIP with IP phone.
With more than ten years of experience in R&D, manufacturing and service in the VoIP
industry. ATCOM mission is "creating maximum value for voice over IP applications". We are
dedicated to providing competitive IP phones and other IP voice terminals for equipment
manufacturers, hosted PBX suppliers and telecoms operators. We offer extremely valuable IP
voice solutions to enterprises.
Until now, our VoIP products have been available in 60+ countries and used by millions of end
users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th
Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
1
F
D2X
(w)
+ (86) 755
-
83018319
E
-
mail
sales@atcom
.com.cn
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
2
E
-
mail
Support@atcom
.com.cn
Website Address:http://www.atcom.cn/

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
Content
Contact ATCOM ................................................................................. 3
1. Overview of D2X ............................................................................ 7
1.1. Interface ......................................................................... 8
1.2. Hardware .......................................................................... 8
1.3. Software .......................................................................... 8
1.4. Network ........................................................................... 9
1.5. Management and Maintenance ........................................................ 9
1.6. Protocol .......................................................................... 9
1.7. Compliant and Certified Standard ................................................. 10
1.8. Packing list ..................................................................... 10
1.9. Connection ....................................................................... 10
1.10.Installation ........................................................................ 11
2. Keypad and GUI ............................................................................ 13
2.1. Keypad .............................................................................. 13
2.2. Starting ............................................................................ 15
2.3. Standby ............................................................................. 16
3. Call Function ............................................................................. 18
3.1. Answer the calls .................................................................... 18
3.2. Make Calls .......................................................................... 19
3.3. Multiple line dial-up ............................................................... 20
3.4. Call Hold ........................................................................... 21
3.5. Call Transfer ....................................................................... 21
3.6. Mute calls .......................................................................... 22

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5
3.7. 3-Way Conference .................................................................... 22
3.8. Hang up the phone ................................................................... 23
3.9. Voicemail ........................................................................... 24
4. Configuration ............................................................................. 24
4.1. Guide document ...................................................................... 25
4.2. Status info ......................................................................... 26
4.3. Multi-Scene ......................................................................... 28
4.3.1. Configure the multiple scene from the LCD setting ............................ 28
4.3.2. Configure the multiple scene from the Webpage .............................. 29
4.4. Call Features ....................................................................... 30
4.4.1. Call Forward .................................................................. 31
4.4.2. Call Waiting................................................................... 34
4.4.3. Auto Answer .................................................................. 35
4.4.4. DSS Keys ..................................................................... 36
4.4.5. DND .......................................................................... 41
4.4.5. Key as Send .................................................................. 43
4.4.6. Hotline ....................................................................... 44
4.4.7. Anonymous Call .............................................................. 44
4.5. Contacts ............................................................................ 46
4.6. History ............................................................................. 52
4.7. Message ............................................................................. 55
4.7.1. Voice Mail .................................................................... 55
4.8. Settings ............................................................................ 56
4.9. Display ............................................................................. 73
5. Advanced Feature .......................................................................... 75

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6
5.1. Codecs .............................................................................. 75
5.2. Capture and Upgrading ............................................................... 76
5.3. Auto Provision ...................................................................... 77
5.4. Export & Import configuration file .................................................. 79
5.4.1. Export configuration file ...................................................... 79
5.4.2. Import configuration file ...................................................... 80
5.5. Export System log ................................................................... 80
5.6. Dial plan ........................................................................... 81
5.6.1. Replace Rule .................................................................. 82
5.6.2. Dial-now ...................................................................... 83
5.6.3. Area Code .................................................................... 84
5.6.4. Block Out ..................................................................... 85
6. FAQ ....................................................................................... 86
6.1. How to reset to factory ............................................................. 86
6.2. Upgrade the firmware on safe mode ................................................... 87
6.3. How to make IP Peer to Peer call .................................................... 87
7.Trouble shooting ........................................................................... 88
7.1. The phone is failed to register to SIP server ....................................... 88
7.2. The phone is failed to gain IP address .............................................. 89
7.3. Only one party can hear from another on calling ..................................... 89
8. Abbreviation .............................................................................. 89
9. FCC Caution ............................................................................... 90

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7
1. Overview of D2X
D2X
Type
POE
Power adapter
Wi
-
Fi
1000M
D20
No
Necessary
No
No
D21
Yes
Optional
accessory
No
No

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8
1.1. Interface
Power Input
DC
5V
-
600
mA or POE
L
AN
Port
RJ45
PC
Port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2. Hardware
LCD
128*64
CPU
250
MHz Dual
-
Core
LED
Indicator
1 Status Light
1.3. Software
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration, 2 SIP line keys
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2, OPUS
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000contacts and 50 blacklists
 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9
 802.1X, LLDP
 WEB access with different login level
 Soft button: soft button *4
 Redundancy SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
 Support Multi-scene feature scenarios
 Support Guide document
1.4. Network
 LAN/PC: Support Bridge mode
 Support VLAN
 Support Open VPN
 Support DHCP, STATIC IP
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Support Span pc port
 Web access via HTTP&HTTPS
1.5. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10
 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
 CE:
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: -10 ~ 50° C
 Storage temperature: -10 ~ 50° C
 Humidity: 10 to 90% no dew
1.8. Packing list
Model
D2X
Telephone
1 Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1 Unit
Wall bracket
1 Unit
Power adapter
Optional for
D21
Standard for D20
Network Cable
1 Unit
，
1.5 meters
Quickstart Guide
1 Unit
Headset
Optional
1.9. Connection
Connect to network cable