ATCOM D2X User manual

D2X IP Phone User Manual
Version: 1.0
2019-02-26

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2
Copyright © 2019 ATCOM TECHNOLOGY
Copyright © 2019 ATCOM Technology CO., LTD. All rights reserved. No parts of this publication
may be reproduced or transmitted in any form or by any means, electronic or mechanical,
photocopying, recording or otherwise, for any purpose, without the express written permission of
ATCOM Technology CO., LTD. Under the law, reproducing includes translating into another
language or format.
Caution:
Change or modifications to this product not expressly approved by ATCOM, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacture
warranty.
This document is subject to change without notice, if the content of document is difference
from the actual IP phone feature, please refer to the actual IP phone.

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented, working with partners to establish a total solution
for SMB VoIP with IP phone.
With more than ten years of experience in R&D, manufacturing and service in the VoIP
industry. ATCOM mission is "creating maximum value for voice over IP applications". We are
dedicated to providing competitive IP phones and other IP voice terminals for equipment
manufacturers, hosted PBX suppliers and telecoms operators. We offer extremely valuable IP
voice solutions to enterprises.
Until now, our VoIP products have been available in 60+ countries and used by millions of end
users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21 Tairan 9th
Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
1
F
D2X
(w)
+ (86) 755
-
83018319
E
-
mail
sales@atcom
.com.cn
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
2
E
-
mail
Support@atcom
.com.cn
Website Address:http://www.atcom.cn/

D2X IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4
Content
Contact ATCOM ................................................................................. 3
1. Overview of D2X ............................................................................ 7
1.1. Interface ......................................................................... 8
1.2. Hardware .......................................................................... 8
1.3. Software .......................................................................... 8
1.4. Network ........................................................................... 9
1.5. Management and Maintenance ........................................................ 9
1.6. Protocol .......................................................................... 9
1.7. Compliant and Certified Standard ................................................. 10
1.8. Packing list ..................................................................... 10
1.9. Connection ....................................................................... 10
1.10.Installation ........................................................................ 11
2. Keypad and GUI ............................................................................ 13
2.1. Keypad .............................................................................. 13
2.2. Starting ............................................................................ 15
2.3. Standby ............................................................................. 16
3. Call Function ............................................................................. 18
3.1. Answer the calls .................................................................... 18
3.2. Make Calls .......................................................................... 19
3.3. Multiple line dial-up ............................................................... 20
3.4. Call Hold ........................................................................... 21
3.5. Call Transfer ....................................................................... 21
3.6. Mute calls .......................................................................... 22

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3.7. 3-Way Conference .................................................................... 22
3.8. Hang up the phone ................................................................... 23
3.9. Voicemail ........................................................................... 24
4. Configuration ............................................................................. 24
4.1. Guide document ...................................................................... 25
4.2. Status info ......................................................................... 26
4.3. Multi-Scene ......................................................................... 28
4.3.1. Configure the multiple scene from the LCD setting ............................ 28
4.3.2. Configure the multiple scene from the Webpage .............................. 29
4.4. Call Features ....................................................................... 30
4.4.1. Call Forward .................................................................. 31
4.4.2. Call Waiting................................................................... 34
4.4.3. Auto Answer .................................................................. 35
4.4.4. DSS Keys ..................................................................... 36
4.4.5. DND .......................................................................... 41
4.4.5. Key as Send .................................................................. 43
4.4.6. Hotline ....................................................................... 44
4.4.7. Anonymous Call .............................................................. 44
4.5. Contacts ............................................................................ 46
4.6. History ............................................................................. 52
4.7. Message ............................................................................. 55
4.7.1. Voice Mail .................................................................... 55
4.8. Settings ............................................................................ 56
4.9. Display ............................................................................. 73
5. Advanced Feature .......................................................................... 75

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5.1. Codecs .............................................................................. 75
5.2. Capture and Upgrading ............................................................... 76
5.3. Auto Provision ...................................................................... 77
5.4. Export & Import configuration file .................................................. 79
5.4.1. Export configuration file ...................................................... 79
5.4.2. Import configuration file ...................................................... 80
5.5. Export System log ................................................................... 80
5.6. Dial plan ........................................................................... 81
5.6.1. Replace Rule .................................................................. 82
5.6.2. Dial-now ...................................................................... 83
5.6.3. Area Code .................................................................... 84
5.6.4. Block Out ..................................................................... 85
6. FAQ ....................................................................................... 86
6.1. How to reset to factory ............................................................. 86
6.2. Upgrade the firmware on safe mode ................................................... 87
6.3. How to make IP Peer to Peer call .................................................... 87
7.Trouble shooting ........................................................................... 88
7.1. The phone is failed to register to SIP server ....................................... 88
7.2. The phone is failed to gain IP address .............................................. 89
7.3. Only one party can hear from another on calling ..................................... 89
8. Abbreviation .............................................................................. 89
9. FCC Caution ............................................................................... 90

D2X IP Phone User Manual
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1. Overview of D2X
D2X
Type
POE
Power adapter
Wi
-
Fi
1000M
D20
No
Necessary
No
No
D21
Yes
Optional
accessory
No
No

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1.1. Interface
Power Input
DC
5V
-
600
mA or POE
L
AN
Port
RJ45
PC
Port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2. Hardware
LCD
128*64
CPU
250
MHz Dual
-
Core
LED
Indicator
1 Status Light
1.3. Software
 Sip 2.0 (RFC3261) and other related SIP RFCs
 6 SIP accounts registration, 2 SIP line keys
 STUN
 Jitter Buffer, VAD,CNG
 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,
iLBC_15_2, OPUS
 Echo Cancellation
 SIP Domain name, Authentication and Backup SIP Server
 DTMF（RFC2833, Inband, SIP INFO)
 Call transfer, Call forward, 3-way conference, Call hold, Call back
 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
 Phone book with 1000contacts and 50 blacklists
 Call History with 400 records include answered calls, missed calls, dialed calls and forward
calls
 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP
 Syslog
 SNTP,NTP
 Customized Ringtone
 Daylight Saving time
 VLAN, OpenVPN, Span to PC port, QoS

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 802.1X, LLDP
 WEB access with different login level
 Soft button: soft button *4
 Redundancy SIP server
 Multi-language: English, French, Hebrew, Russian, Spanish, Chinese, Persian, Polish,
Portuguese, Turkish, German, Italian
 Support Multi-scene feature scenarios
 Support Guide document
1.4. Network
 LAN/PC: Support Bridge mode
 Support VLAN
 Support Open VPN
 Support DHCP, STATIC IP
 Primary/Secondary DNS Server
 Support QoS
 Support LLDP
 Support 802.1X
 Support Span pc port
 Web access via HTTP&HTTPS
1.5. Management and Maintenance
 Support firmware updating under safe mode
 Support different level user management
 Configuration via web , keyboard
 Support multi-language
 Firmware and configuration file auto provision
 Support system log
1.6. Protocol
 IEEE 802.3 /802.3 u 10 Base T / 100Base TX
 DHCP: Dynamic Host Configuration Protocol
 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
 TCP/IP: Transfer Control Protocol/Internet Protocol
 RTP: Real-time Transport Protocol
 RTCP:RTP Control Protocol
 DNS: Domain Name Server

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 TFTP: Trivial File Transfer Protocol
 HTTP:Hypertext Transfer Protocol
 FTP:File Transfer Protocol
1.7. Compliant and Certified Standard
 CE:
 Comply with ROHS in EU
 Comply with ROHS in China

 Operation temperature: -10 ~ 50° C
 Storage temperature: -10 ~ 50° C
 Humidity: 10 to 90% no dew
1.8. Packing list
Model
D2X
Telephone
1 Unit
Handset
1 Unit
Handset cable
1 Unit
Stand bracket
1 Unit
Wall bracket
1 Unit
Power adapter
Optional for
D21
Standard for D20
Network Cable
1 Unit
，
1.5 meters
Quickstart Guide
1 Unit
Headset
Optional
1.9. Connection
Connect to network cable

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ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn11
D2X is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of D2X.
1.10.Installation
1.1 . Stand bracket installation instruction
A. Bottom up the IP phone, press the joints of stand bracket into the slots and push it to
the right to fasten:

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B. After installation, the picture is as below:
C. Remove the stand bracket:
Push the joint of stand to left and pull the stand according to the direction of the
arrow. When the joints are pulled out of the slot, you can take off the stand bracket
1.2 . Connecting port introduction
From as below picture show the connecting port:

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2. Keypad and GUI
2.1. Keypad

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Soft Keys
Press to select a function which displayed at the softkey zone of
screen
Display all optional functions at the last line of LCD screen.
It can change the soft keys feature from the multiple scene key.
Status Indicator
LED
Indicates
the phone’
s
status,
 If the phone is being started ,the LED is on
 If the phone is standby, the LED is off
 If there is income calling, the LED will blink at 120ms on,
120ms off.
 If there is a new message, the LED will blink at 600ms on,
600ms off.
LCD Screen
All information such as date, time, phone number, incoming
caller’s ID(if available),line/call status, extension numbers and the
soft key features are displayed on it.
Dial pad
Entering numbers or characters.

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Navigation keys
Allows users to navigate(left, right, up, down).Press can enter
“Directory”. Press can enter “History”.
Multiple scene key, can change the soft key scene, add the BLF
key, the most can change the soft key scenes 3 times, and add 12
BLF programmable keys.
Adjust the volume (speaker/handset/headset/ring). Volume level
will be displayed on LCD when pressing volume key.
Confirm users’ operation
and
show status when
D2X
is idle.
The fourth soft key
D
efault Menu key can e
nter menu settings
.
Pick up and hung up
under
the speaker mode
.
Mute the mic in a conversation by pressing the Mute button; this
prevents the person on the active call from hearing what you or
someone else in the room is saying.
To un-mute, press the Mute button again.
Pick up and hung up
under
headset mode.
Check the Voicemail status
.
Redial the last
dialed number
2.2. Starting
1. When start on the phone, it turns to standby status in about 50 seconds.

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2. After absolute boot up (first use or after reset to factory setting), User can select the
Language and time manually.
2.3. Standby

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1 3 2
4 5
Area Item
Description
1
Show the default account and
indicate the call status
2
Time
3
Date
4
Softkey
：
”
History
”
,
“
Directory
”
,
“
DND,
”
“
Menu
”
5
Line keys
Icon on Standby UI
Icon
Description
The account
is registered successfully.
The account is
not
registered successfully.
The line is being
occupied
for dialing.
New incoming call
Call hold
.
Call is talking
Unavailable Network
.
Calling via handset

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Calling via
Speaker
.
Calling via
headset
.
Call Forward is activated
.
New Voicemail
.
Auto
-
Answer
is activated.
DND
is activated
3. Call Function
3.1. Answer the calls
When there is an incoming call, phone will remind user with ringing. There are some ways to
answer the call:
A. Answer by handset
Pick up the handset and talk with the caller. If you want to hang up, just put back the handset.
When you are talking with the handset and want to switch to speaker or headset mode, please
press key or key, and then put down the handset.
B. Answer by speaker
Press key and talk with callers by built-in Micro-phone and Speaker. If you want to
hang up, please press key again. Switch calling or talking into handset mode by
lifting the handset under speaker mode. Press key will switch calling or talking into
headset mode.

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C. Answer by headset
Keep your microphone connected with the RJ9 headset jack, when there is an incoming call,
press and talk with the caller. If you want to hang up, please press again.
Pressing can change calling or talking into speaker mode, and lifting the handset
switches to handset mode.
D. Answer by line key
If the line key is blink when there is an incoming call, you can press the line key to answer the
call.
E. Answer by soft key
It could show the ringing interface when there is an incoming call, you can press the ‘Answer’
key to answer the call.
3.2. Make Calls
A. Use the handset
Pickup the handset, the LCD will show the current account (user is able to switch from account
1 to account 6 by pressing the up key or down key beside the LCD). Press soft key "Send" to
dial the number. When you hear the tones of “du~~du~~” and the phone number your dialed
is being displayed on the LCD, the phone at the side of being called should be ringing. If the
called party answers this calling, the call is established and the calling timer is started
immediately.
B. Use the speaker
Press key, the LCD will show the current lines (user is able to switch from account 1
to account 6 by pressing the up key or down key beside the LCD). Input the phone number
and press soft key "Send" to dial the number. When caller hear the tones of “du~~du~~” and
the phone number your dialed is being displayed on the LCD, the phone at the side of being
called should be ringing. If the called party answers this calling, the call is established and the
calling timer is started immediately.

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C. Use the headset
Press Key, the LCD will show the current lines (user is able to switch from account 1
to account 6 by pressing the up key or down key beside the LCD). Input the phone number
and press soft key "Send" to dial the number. When caller hear the tones of “du~~du~~” and
the phone number your dialed is being displayed on the LCD, the phone at the side of being
called should be ringing. If the called party answers this calling, the call is established and the
calling timer is started immediately.
D. Use the send key
Input the phone number and press the soft key “Send” to dial account.
E. Dial from phone book
1. Press the Menu soft key to enter the menu and choose “Contact” option. Press "Enter"
soft key and then find the contact person by navigation keys. When the certain contact
person is highlighted, press "Dial" or just pick up the handset to call this number.
2. Pick up the handset, press "Contact" soft key, then find the contact person and press
"Dial" soft key.
3. Pick up the handset, press and enter “Contact”, then find the contact person and
press “Dial” soft key.
F. Dial from call history
1. Press the ‘Meun’ soft key to enter the menu and choose “History” option, then select one
of call history entry, and press "Dial" soft key or pickup the handset to call this number.
2. Pickup the handset, press "History” soft key, then select one of call history entry, and
press "Dial" soft key to call this number.
3. Pickup the handset, press and enter “Call History” ,then select one of call history
entry, and press "Dial" soft key to call this number.
3.3. Multiple line dial-up