Cisco Cisco 525 Service manual

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Cisco 525 IP phone
An Administrator's Guide
Produced by:
The Nomis Support Desk
0844 880 0018
[e-mail]

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Contents
Contents ....................................................................................................................................2
Welcome to your new, fully integrated Cisco IP phone on the Horizon service. ........................4
Ready to get started?.............................................................................................................................4
SETTING UP YOUR PHONE ....................................................................................................5
What you’ll need.....................................................................................................................................5
Assembling the phone............................................................................................................................5
Connecting to your router.......................................................................................................................6
Connecting the Service..........................................................................................................................7
Your phone's display and buttons..............................................................................................8
USING YOUR PHONE ............................................................................................................10
Using Line Keys...................................................................................................................................10
Using Busy Lamp fields........................................................................................................................10
Handling Missed Calls..........................................................................................................................11
Do Not Disturb......................................................................................................................................11
Making calls.........................................................................................................................................12
Taking calls..........................................................................................................................................13
PERSONALISING YOUR PHONE...........................................................................................15
Directories............................................................................................................................................15
Ringtones.............................................................................................................................................15
Call History...........................................................................................................................................15
Speed Dials..........................................................................................................................................17
MP3 Player ..........................................................................................................................................17
User Preferences.................................................................................................................................17
Audio Preferences................................................................................................................................19
Screen Preferences .............................................................................................................................20
Bluetooth Configuration........................................................................................................................20
Network Configuration..........................................................................................................................20
Device Administration...........................................................................................................................20
CALL HANDLING FEATURES ................................................................................................22
Hold .....................................................................................................................................................22

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Call Pickup...........................................................................................................................................22
Call Park ..............................................................................................................................................22
Unattended Call Transfer.....................................................................................................................22
Attended Call Transfer .........................................................................................................................23
N-way Conference ...............................................................................................................................23
Call Recording......................................................................................................................................23
USEFUL SERVICE CODES ....................................................................................................24
Troubleshooting guide .............................................................................................................26
Who do I contact?....................................................................................................................28

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Welcome to your new, fully integrated Cisco IP phone on
the Horizon service.
As an administrator, the Cisco 525 IP phone gives you everything you need to help your
organisation make better and more cost-effective use of its communications. Connected to
Horizon's single, easy-to-use web portal and feature-rich interface you'll be able to:
Have complete control over how to integrate and manage all your fixed phones within a
single, unified company-wide system.
Set up a wide range of call handling and management features, including full user
information reports, as well as service and network performance monitoring capabilities.
Route individual numbers to an office phone or a mobile phone, or both at the same time,
with the option for both to share a single voicemail box.
Move calls seamlessly from one phone to another, without ever needing to hang up.
Keep full numbering flexibility –Horizon lets you retain your existing numbers, if you want, no
matter where you are in the UK.
Enjoy lower call costs –with free site-to-site calls (including international calls) and cheaper
call rates. If you use Horizon together with our mobile services, you'll get very competitive rates
for calls between your fixed and mobile phones, too.
Because Horizon sits in the “cloud”, you’re also safe in the knowledge that, even if one of your sites
becomes unexpectedly unavailable, your inbound and outbound calls can be re-routed immediately to
a back-up location, to ensure disruption to your business stays at a minimum.
Ready to get started?

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SETTING UP YOUR PHONE
What you’ll need
Before you begin installing your service, please make sure you have the following equipment:
A Cisco 525 phone body.
A handset and cord.
A desk stand.
A CAT 5 Ethernet computer cable, to connect the phone to your router.
A power supply unit, including a plug lead and clip, assuming you're not using Power Over
Ethernet switches or ports.
A sheet with your phone number, online account user details and voicemail PIN - this is
important information, so please keep it somewhere safe, even after set-up.
A working Ethernet LAN with Ethernet broadband router - USB routers and modems are not
compatible.
A Power over Ethernet switch - or Ethernet switch - depending on your installation.
Assembling the phone
Now, start by putting the phone together in the following order:
First, find the coiled handset cord. Plug it into the smaller socket on the underside of the phone -
this is marked with a phone symbol.
Now, take the other end of the handset cord and plug it into the handset.
Line up the phone stand and the tabs with the slots on the underside of the phone. Slide the
bottom tabs into the slots and press lightly down on the top of the desk stand - don't force it.
Next, push the power brick into the plug unit and plug the power lead into the phone, to
assemble the power supply unit. ONLY IF YOUR NOT USING POE AND HAVE ORDERED
THE ASSOCIATE PSU.
Connect the computer cable to the underside of the phone in the socket marked SW.

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Connecting to your router
Before connecting the service, make sure your router is set up to perform NAT (Network Address
Translation) and act as a DHCP server - normally a default setting on most routers (a fixed IP address
is not supported).
Next, plug the Ethernet cable from the phone into your router. Once powered up, an IP address should
automatically be allocated to the phone through DHCP. It's also important to make sure the following
ports are not blocked by the firewall within your router or at any point through your access provider.
80 TCP 10000 to 60000 UDP
443 TCP ICMP
53 UDP SIP ALG disabled
123 UDP 5060 &5062 TCP/UDP
If any of these ports are not open - i.e. a network based or company firewall is blocking them -
Horizon will not work.
Access to the Horizon platform also needs unrestricted phone access to the following Internet
Protocols within the Gamma network. The initial remote access request from the handsets, once
plugged in, will be to resolve one of these URLs:
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_502d/502.xml
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_504d/504.xml
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_501d/501.xml
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_2102/2102.xml
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_525d/525.xml
http://xsp.unlimitedhorizon.co.uk:80/dms/Cisco_122/122.xml
All these URLs will resolve to one of the following IP addresses:
Provisioning IP’s = 88.215.61.171 & 173, 88.215.61.193 & 194 -
The Gamma Access SBC (general call traffic), ntp.business-access.co.uk (88.215.61.81 or 82)

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Connecting the Service
To complete the connection process, you’ll now need to:
Plug the computer cable into a spare port on your router or switch.
Connect the power supply unit into the nearest socket if not using PoE. The phone will power up
and your phone number will appear on the display.
Pick up the handset. You should hear a dial tone. If you can’t, turn off the router and unplug the
phone; wait one minute, then turn your router back on. Once it’s synchronised and you have
internet connectivity, plug your phone back in to the power supply.
Now you’ve installed the Horizon phone, you’re ready to
see what the Cisco 525 phone can do.

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Your phone's display and buttons
1) Handset - pick up to answer or make calls.
2) Phone speaker.
3) Message Waiting Indicator. When lit:
Red - you have a new voice mail message.
Flashing red - you have an incoming call.

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4) LCD screen. Typically, this will display the:
Date and time
Phone station name
Line extensions
Softkey options
Startup logo and screen saver.
5) Line keys. These indicate the status of the phone line:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Line is on hold.
Amber: Line is unregistered (cannot be used).
Flashing Amber: The phone is not connected to the network.
6) Softkey buttons. Press to perform the action shown directly above it on the LCD screen e.g. Redial.
7) Navigation button. Press up or down to scroll through menu items on the LCD screen.
8) Centre Select button. Press to select the option or menu highlighted on the LCD screen.
9) Messages button. Press to access voicemail (once set up by the system administrator).
10) Hold button. Press to put a call on hold.
11) Menu button. Reveals a menu from where you can configure features and preferences –e.g
directories, call history, set up functions such as call forwarding and phone status information.
12) Mute button. Press to turn on or off. When the phone is on Mute, the button glows red. A flashing
red mute button indicates the phone has no network connection.
13) Volume button. Press + to increase or –to lower the volume level of the handset, headset or
speaker (when the phone is off-hook) or ringer (when the phone is on-hook).
14) Headset button. Press to turn on or off. When the headset is on, the button glows green.
15) Speaker button. Press to turn on or off. When the speaker is on, the button glows green.
16) Keypad. Press keys to dial phone numbers, enter letters, and choose menu items.

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USING YOUR PHONE
Using Line Keys
Situated in the top right of your handset, the two line key buttons let you:
make a second call while the first call on hold
take a second call while another is in progress (if Call Waiting is on)
switch between the two different calls.
Your Cisco 525 shows up to two incoming calls on the lines you have set up. The other line keys can
be used for other Horizon services, such as Busy Light fields.
Press New Call Press Transfer Then press End Call
Using Busy Lamp fields
A Busy Lamp field lets you see if colleagues’ lines are free to take calls – Petula and Charlie here.
You can have up to three Busy Lamps on the Cisco 525, all programmable through the Horizon Portal.
The line button is green if it’s free, or red if it’s not.

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Charlie’s line is free Charlie’s line is busy
The Busy Lamp field also acts as a speed dial, letting you contact Charlie here via a single button.
Handling Missed Calls
If you miss a call, you’ll see a Missed Call “banner” on-screen. To see missed calls:
Press Miss Highlight the number
Then press Dial to call or Option to delete. Use EditDial to change the number before calling.
Do Not Disturb
To stop incoming calls to your phone, you have the ability to set up the Do Not Disturb feature on it.

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Press DND to set up press “Clr DND” to cancel
(call status will appear as busy)
If you’ve set up Call Forward, Call Divert or the Remote Office feature, this may also stop you receiving
calls. To see how to set these up, ask your system administrator.
Making calls
There are three ways to make calls on the Cisco 525. You can:
Lift the handset
Push the headset button
Push the speaker button. Once you have a dial tone:
Dial your number Press “Dial” to place the call
Remember, you don’t need to dial 9 first in order to get an outside line with Horizon.
To select a number you’ve called before, press the Redial soft key. Use the navigation button to scroll
up and down the list and highlight the number you want to dial. Then either:
pick up the handset (the call will automatically connect) or

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press the “Dial” soft key.
If you want to edit the number before dialling, press the “EditDial” soft key.
To set up additional functions, such as speed dials or the company address book, you'll need to go
through the Horizon Portal.
Taking calls
You can answer a call on the Cisco 525 in three ways:
By lifting the handset.
By pushing the headset button with the handset still on the phone.
By pushing the speakerphone button with the handset still placed on the phone.
Taking multiple calls
You can also take up to three calls on a single line. To do this, you must first activate Call Waiting:
To turn on Call Waiting, press *56 on your keypad.
To turn off Call Waiting, press *57 on your keypad.
You’ll know if there’s a second incoming call by:
The second line button flashing red.
The over-display light flashing red.
A single beep from the handset.
To switch to the second call, press the flashing red line button. At this point the active call is shown by
the line button flashing red and an arrow icon displayed next to it on the LCD screen.
The first call is now on hold. The relevant line button will appear as a constant red and a double-
headed arrow icon will be displayed next to it on the LCD screen.
Ignoring an incoming call
Like the "Reject" function on a mobile, you can ignore an incoming call and send it to voicemail. When
your phone rings, an "Ignore" soft button will appear on-screen. Press it to divert the call to voicemail.

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Accessing voicemail
If you have voicemail, the red strip light above the LCD display will light up. To get to your messages:
key in your configured Company Voice Portal number
then type in your Voice Portal passcode followed by #.

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PERSONALISING YOUR PHONE
To add a wide range of phone-specific features, press the Menu button on the keypad. You'll
now see a list of on-screen options. These are:
Directories
The 'Corporate Directory' allows you to search for other users DDI's and extensions by name or site
under the advanced search. Please note that changes made to the 'Personal Address Book' would not
remain on the devices when new upgrades or refresh of firmware is performed
Ringtones
To assign a specific ringtone to any of your contacts, click the “Option” key or right directional button
once you’ve entered their details into the contact list. This will give you the option to listen to available
ringtones and to select one for your contact.
Once you’ve chosen a ringtone, click “Save” in order to save this entry to the phone.
Call History
To view all calls made or received on any phone, select option 2 from the main menu.

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Under the Call History menu, you can view these call categories:
All calls
Missed calls
Received calls
Placed calls
Highlight your chosen option Then click “Select”.
If you’re part of a Hunt Group, any calls which have passed on to your extension will also be displayed.
To navigate the list, click on the “Up” and “Down” keys to highlight an entry. You can then choose to:
Dial that number
Edit the number before dialling
Delete the entry

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Add it to the address book.
Each log stores up to 60 entries.
Speed Dials
Speed dials allow you to call a number simply by pressing one or two pre-programmed digits.
You should always set up and manage all speed dials through the Horizon Portal, to make sure they're
not deleted every time you run a system upgrade or firmware refresh.
MP3 Player
Not currently enabled on the phone. This may be introduced in later software releases.
User Preferences
This lets you set how handsets handle calls, how they ring and what appears on-screen. To set up a
User Preference option, select option 5 on the main menu.

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Call Preferences
By selecting the “Call Preference” option from the menu, you can see whether a phone has features
like Call Forwarding or Voicemail already set up. To adjust a setting:
Select the option you want Then use the keypad to enter a number.
You can also set up the phone to inform you of any missed calls.

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Highlight the relevant option Press “Set” to confirm a missed call shortcut and/or banner.
Audio Preferences
To set a ringtone for any phone extension, select Option 2 on the User Preference menu.
From here, you can pick which ringtone to assign to any of the line keys available.

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Screen Preferences
To set a screensaver, wallpaper or clock, for example, press option 3 on the User Preference menu. To
configure any option:
Click on “Option” or navigation Make your choice using the navigation key and press “Select”.
Bluetooth Configuration
To connect Bluetooth devices, such as a headset, select option 4 from the User Preference menu and
follow the on-screen wizard to set a PIN and to start scanning for available Bluetooth signals.
Bear in mind that multiple Bluetooth signals can cause interference. So it's up to you to manage how
many Bluetooth connections you allow, to make sure you maintain call quality.
Network Configuration
Menu option 6 allows you to configure features such as Wi-Fi, which can be especially useful where
cabling isn't available, for example. Remember, though, that multiple signals can cause connection
issues, so you should always ensure you connect Wi-Fi to a voice focused access connection.
If you set up Wi-Fi, Horizon will ask to be tested with a fixed cable, in case of any call quality faults.
Device Administration
Option 7 on the User Preference menu lets you set passwords and the time/date.