Climax HSGW Series User manual

HSGW Series
IP Alarm System
User Manual
June 2020

Table of Contents
1. INTRODUCTION_________________________________________________________________________ 1
1.1. SYSTEM SPECIFICATION _____________________________________________________________________ 2
2. PANEL INFORMATION ___________________________________________________________________ 5
2.1. IDENTIFYING THE PARTS: ____________________________________________________________________ 5
2.2. THE POWER SUPPLY: _______________________________________________________________________ 6
2.3. SYSTEM REQUIREMENTS:____________________________________________________________________ 6
3. GETTING STARTED______________________________________________________________________ 7
3.1. SYSTEM DEPLOYMENT______________________________________________________________________ 7
3.2. HARDWARE INSTALLATION __________________________________________________________________ 7
3.3. SOFTWARE INSTALLATION __________________________________________________________________ 10
4. CONNECTION TO PANELWEBPAGE ______________________________________________________ 13
5. DEVICE MANAGEMENT_________________________________________________________________ 15
5.1. LEARNING ______________________________________________________________________________ 15
5.2.ADD RF DEVICE__________________________________________________________________________ 22
5.3. LEARN RULE ____________________________________________________________________________ 23
5.4.WALK TEST _____________________________________________________________________________ 25
5.5. EXCLUSION _____________________________________________________________________________ 26
5.6. Z-WAVE TOOL ___________________________________________________________________________ 27
5.7. PSS CONTROL ___________________________________________________________________________ 28
5.8. UPIC CONTROL __________________________________________________________________________ 29
5.9. SURVEILLANCE __________________________________________________________________________ 30
5.10. GROUP CONTROL________________________________________________________________________ 31
5.11. SOUND/SIREN SETTING ___________________________________________________________________ 32
6. PROGRAM THE SYSTEM ________________________________________________________________ 36
6.1. PANEL CONDITION ________________________________________________________________________ 36
6.2. PANEL SETTINGS _________________________________________________________________________ 39
6.3. PIN CODE ______________________________________________________________________________ 43
7. NETWORK SETTINGS ___________________________________________________________________ 44
7.1. GSM (HSGW-MAX8 ONLY)________________________________________________________________ 44
7.2. NETWORK ______________________________________________________________________________ 47
7.3.WIRELESS ______________________________________________________________________________ 48
7.4. UPNP__________________________________________________________________________________ 49
8. SYSTEM SETTINGS _____________________________________________________________________ 50

8.1.ADMINISTRATOR SETTING __________________________________________________________________ 50
8.2. HOME AUTOMATION ______________________________________________________________________ 51
8.3. SCENE _________________________________________________________________________________ 56
8.4. REPORTING _____________________________________________________________________________ 58
8.5. CODE SETTINGS __________________________________________________________________________ 61
8.6. SMTPSETTING __________________________________________________________________________ 63
8.7. MEDIA UPLOAD __________________________________________________________________________ 64
8.8. POLLING _______________________________________________________________________________ 65
8.9. XMPP _________________________________________________________________________________ 66
8.10. DATE &TIME___________________________________________________________________________ 67
8.11. DYNAMIC DNS _________________________________________________________________________ 68
8.12. TEST IP _______________________________________________________________________________ 69
8.13. FIRMWARE UPGRADE_____________________________________________________________________ 70
8.14. RF FIRMWARE UPGRADE __________________________________________________________________ 71
8.15. FACTORY RESET_________________________________________________________________________ 72
8.16. BACKUP &RESTORE _____________________________________________________________________ 74
8.17. SYSTEM LOG ___________________________________________________________________________ 75
9. EVENT & HISTORY _____________________________________________________________________ 76
9.1. CAPTURED EVENTS _______________________________________________________________________ 76
9.2. REPORTED EVENTS _______________________________________________________________________ 77
9.3. EVENT LOG _____________________________________________________________________________ 78
9.4. DEVICE HISTORY _________________________________________________________________________ 79
10. APPENDIX_____________________________________________________________________________ 80
10.1. FAULT EVENT DESCRIPTION________________________________________________________________ 80
10.2.CONTROL PANEL MODE AND RESPONSE TABLE _________________________________________________ 81
10.3. CROSS ZONE VERIFICATION ________________________________________________________________ 83
10.4. FIRE VERIFICATION ______________________________________________________________________ 83
10.5. CONTACT-ID PROTOCOL &FORMAT _________________________________________________________ 84
10.6. EVENT CODE ___________________________________________________________________________ 85

1. Introduction
This section covers unpacking your IP Security System with HSGW Series IP Panel and
Security Sensors. Refer to later chapters for information on setting up and configuring the
system over the Web Page in more detail.
The advanced IP Security System with fully integrated TCP/IP technology and Ethernet
connectivity is able to take full advantage of new advances in IP Home Security and Home
Automation and multi-path signalling.
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1.1. System Specification
Function
Control Facilities R
emote Keypad & Remote Controller
Alarm Transmission Path Built-in Module: RF + RJ45 port (IP Connection) + 4G*
Report Destinations 20 Monitoring Stations or mobile number
Arming Modes Away, Home 1, Home 2, Home 3
Alarm Type Burglar, Panic, Fire, Medical, Emergency, Water, Silent
Supervision Programmable time frame for inactivity alert
GSM Standards Compiles with CE & FCC standards.
Specifications
CPU, RAM CPU: i.MX 6ULL MCIMX6Y1DVM05AB NXP
RAM: DDR3L SDRAM MT41K256M16TW (4Gbit)
Flash Flash: NOR FLASH MT25QL256ABA 256Mbit and eMMC 4GBytes
Electrical
External AC adaptor Input: AC 100-240V, 50 / 60Hz, Output: DC 12V 1A
Backup Battery 1600mAh, Ni-MH rechargeable battery pack
Battery Recharge Time 72 hours
Battery Backup Time 30 hours**
Current Drain AC Powered Approx. 126mA / 12V standby
Battery Powered Approx. 44mA / 7.2V Suspend
Wireless
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RF (
one of these three
possibilities for different
country)
Frequency: 868MHz
Modulation: FSK
Antenna type: Monopole antenna
Antenna gain: 1.75dBi
Protocol: Climax
Encryption: Private Encryption Method
Frequency: 915MHz
Modulation: FSK
Antenna type: Monopole antenna
Antenna gain: 1.75dBi
Protocol: Climax
Encryption: Private Encryption Method
Frequency: 920MHz
Modulation: FSK
Antenna type: Monopole antenna
Antenna gain: 1.75dBi
Protocol: Climax
Encryption: Private Encryption Method
4G* (
one of these two
possibilities for different
country)
(Quectel EC21-E)
GSM: 900 / 1800MHz
WCDMA: B1 / B5 / B8
LTE: FDD: B1 / B3 / B5 / B7 / B8 / B20
(Quectel EC21-AU)
GSM: 850 / 900 / 1800 / 1900MHz
3

WCDMA: B1 / B2 / B5 / B8
LTE: FDD: B1 / B2 / B3 / B4 / B5 / B7 / B8 / B28, TDD: B40
Antenna Type Main: Monopole
Aux: Dipole
Protocol Climax
Physical Properties
Operating Temperature -10°C ~ 45°C
Operating Humidity 85% relative humidity @23°C (non-condensing)
Dimensions 150mm x 140mm x 42.3mm
Weight 430g
*Note: 4G with fallback compatibility to 3G and 2G.
** Note: The actual battery life may vary with product settings, usage patterns and operating environment.
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2. Panel Information
2.1. Identifying the parts:
1 LED 1 (Red/Green)
Red LED ON – Area 1 in exit delay of Full Arm Mode.
Red LED Flash – Area 1 in exit delay of Home 1/2/3 Mode.
Green LED ON - System in the learning mode.
Green LED Flash - System in the Walk Test mode.
2 LED 2 (Red/Green)
Red LED ON – Area 2 in exit delay of Full Arm mode
Red LED Flash – Area 2 in exit delay of Home 1/Home 2/Home 3 mode
Green LED On – System in the learning mode
Green LED Flash – System in the Walk Test mode
3 LED 3 (Red/Yellow)
Red LED ON – Alarm in memory.
Red LED Flash – Alarm
Yellow LED ON – system fault
4 Top Fixing Screw x 2 (for Version A only)
5 Buzzer
6 Bottom Fixing Screw x 2
7 Micro SIM Card Compartment
8 USB Port
9 Learn/ResetButton
10 Ethernet Port (pre punched hole for Version B only)
11 Battery Switch (slide to “ON” to meet requirements of the applicable EN standard.)
12 DC Jack
13 Pre Punched Hole for Wiring (for Version A only)
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14 Standing Base (for desktop deployment)
15 Tamper Switch
16 Wall Mounting Knockouts x 4
2.2. The Power Supply:
An AC power adapter is required to connect to a wall outlet. Be sure only to use an adapter with
the appropriate AC voltage rating to prevent component damage. A DC 12V 1A switching power
is used to power the Control Panel with 7.2V 1600mAh, Ni-mH rechargeable battery pack.
Rechargeable Battery
The Control Panel has rechargeable battery pack of 1600mAh.
In addition to the adapter, there is a rechargeable battery inside the Control Panel, which
serves as a backup in case of a power failure.
During normal operation, the AC power adapter is used to supply power to the Control
Panel and at the same time recharge the battery. Slide the Battery Switch to ON to activate
and charge the battery. It takes approximately 72 hours to fully charge the battery
The battery status information is displayed in the Panel section of local area webpage.
2.3. System Requirements:
The system requires a TCP/IP network environment for you to connect to the Control Panel for
system programming. Hardware requirement for programming the panel vial Local Area
Network (LAN) webpage:
Microsoft Windows 8 or Windows 10 operating system.
Microsoft Internet Explorer 6.x, or later and Mozilla Firefox 3.0 compatible.
CPU: Intel Pentium II 266MHz or above
Memory: 32MB (64MB recommended)
VGA resolution: 800x600 or above
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3. Getting Started
Read this section of the manual to learn how to set up your Control Panel and program System
Settings over the Web page.
3.1. System Deployment
Follow guidelines below when planning installation location:
The Control Panel requires Ethernet connection.
The Control Panel should be installed at a location that is hidden from outside view.
Avoid mounting the Control Panel near large metal objects which may affect wireless radio
strength.
The Control Panel should be protected by sensors so that no intruder can reach the Control
Panel without first activating a sensor.
When using ZigBee routers to improve ZigBee network coverage, remember to use only
ZigBee Router with backup batteries for security sensors. If you use a Router without
backup battery for security sensors, the Router will be powered down in case of AC failure,
and you security sensors will lose connection with the ZigBee network.
Home Automation devices (Power Switches…etc) do not have this limit and can be used
with any Router.
3.2. Hardware Installation
The panel can be either fixed on the wall or placed on deskop. Remove the bottom standing
base to reveal the bottom cover fixing screw. (Figure 1)
1 (Case Version A for example) The panel casing is secured by 4 screws, 2 at top and 2 at
bottom, remove the top 2 screws and loosen the bottom 2 screws. (Figure 2)
Figure 1 Figure 2
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2 To remove the back cover, first lift the cover partially from the bottom, then push inward
from the top to disconnect the back cover from panel main body.
3 Remove the 4 screws securing the internal cover.
4 Replace the internal cover for setup:
I. Connect Ethernet cable to panel Ethernet port.
II. Insert a functional micro SIM Card into Micro SIM Card Compartment, the SIM Card
PIN Code must be disabled first.
III. Slide Battery Switch to ON position.
IV. Plug in AC adaptor to power on the panel.
5 Wire the Ethernet and AC power cable, close the cover and choose to install the panel on
desktop, or mount on the wall.
When closing the cover, first attach the back cover to main body from the top, then close
the cover from bottom.
Desktop:
I. Replace the back cover, wire the cable through the side hole and tighten the 4 fixing
screws. (figure 3)
II. Replace the standing base. (figure 4)
Figure 3Figure 4
III. Put the panel at desired location to finish installation.
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Wall Mounting:
I. Break through the 4 Wall Mounting Knockouts.
II. Use the knockouts as template, mark mounting locations on the wall.
III. Replace the panel onto the back cover and tighten the 4 fixing screws to complete
installation.
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3.3. Software Installation
※
THIS INSTALLATION IS ONLY REQUIRED FOR FIRST TIME USER
※
1. RUNNING THE FINDER SOFTWARE
The Finder software is required for your computer to identify the control panel on the LAN.
Step 1. To download Finder software, open your browser and type below URL in the
address bar: http://www.climax.com.tw/climax-download-finder.html.
Step 2. After download, install the software and follow on-screen instructions to
complete installation.
Step 3. Follow on screen instruction to complete installation
Step 4. Once complete, the Finder icon will be displayed on your desktop.
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Step 5. Double click on the “Finder.exe” to start the software. Finder will automatically search
for control panel on the LAN and display its information. If available, the panel’s LAN
IP address, Firmware version and MAC address will be displayed
Step 6. If the panel information is not displayed, check panel power and Ethernet connection
and click on “Search” to update the panel information.
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Step 7. (Optional)You can choose to edit the panel’s network setting by clicking on the panel
column, then click “Configure Setting”
The LanType is default to DHCP and does not require manual input of
IP/Netmask/Gateawy/DNS setting. If you wish to configure these setting manually,
change LanType to Static.
After finish changing network setting, enter the user name (default: admin) and
password (default: cX+HsA*7F1) then click OK to confirm. The user name and
password can be changed later in panel configuration webpage
Step 8. Click the panel information column and click on “Open Web Page”, or double click on
the panel column to link to the panel configuration webpage. Your default browser will
start automatically to connect to the LAN IP displayed in Finder.
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4. Connection to Panel Webpage
For first time setup, webpage connection is only available within 1 hour after the panel is
powered on; if the panel has been powered on for more than 1 hour. Webpage access will
be disabled. Reboot the panel to enable webpage function again.
Change default password after login to gain unrestricted webpage access.
Step 1. Select the Control Panel in the Finder software and click on “Open Webpage” to
connect to panel webpage.
Alternatively, enter the Control Panel IP address displayed in Finder into your
browser’s address section and proceed.
Step 2. Enter the User name & Password to proceed
Default user name: admin
Default password: cX+HsA*7F1
(If wrong user name and password are entered for 5times, the local webpage login
will be disabled for 5minutes.)
Step 3. You will enter change password page. Enter and repeat a new password (username
change is optional), take care that both username and password are case sensitive.
Click OK to confirm.
Step 4. Upon confirming new username and password. You will enter panel Welcome page.
The panel will prompt you to re login with new username and password.
Step 5. You will enter panel Welcome page. The Control Panel’s information will be displayed.
Click on the pages and folders on the left to access the Control Panel’s various
functions
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The Welcome page displays current control panel firmware version information
according to different panel model and MAC address.
<IMPORTANT NOTE>
If the default login password is not changed, webpage access will be disabled 1 hour
after power on. Reboot the panel and changed password to allow unrestricted
webpage access.
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5. Device Management
The Device Management section allows you to learn in, edit, control and view all available
accessory devices that can be included in the HSGW Control Panel.
5.1. Learning
Use this function to add new devices into the Control Panel. HSGW supports up to 160 zones of
accessory devices, in 2 areas, up to 80 zones each area.
The following types of accessory devices are supported:
RF device: All Climax RF devices are supported. (For ZigBee only model, RF devices are
not supported.)
ZigBee device: All ZigBee device with ZigBee HomeAutomation 1.2 profile are supported.
<IMPORTANT NOTE>
The Control Panel built-in ZigBee module supports up to 40 ZigBee devices by itself. If
you wish to include more than 40 ZigBee devices into the Control Panel, you must add
extra ZigBee Routers into the Control Panel’s ZigBee network to increase the network’s
maximum device capacity.
IP Cameras: The Control Panel is compatible with Climax VST-1818 Series IP Camera. Up
to 6 IP Cameras are supported.
Z-Wave Device: Available for Z-Wave modules only, other modules requires additional
USB Z-Wave Dongle.
5.1.1. Add Sensor
Step 1. Click on “Learning” to enter learn page.
Step 2. Click on “Start” to enter learning mode.
Step 3. Press the test or learn button on the each device or any button on the Remote
Controller. (Please refer to each sensor’s user manual for test or learn button position).
<NOTE>
For ZigBee sensors, press and hold the learn button for 10~12 seconds to transmit a
15

learn code.
For IP Camera VST-1818 Series, press and hold the Privacy button for 10 seconds.
Step 4. When the system received the signal transmitted from device, the screen will display its
information for selection.
<NOTE>
It takes 5-10 seconds for the Control Panel to receive a learn code from ZigBee or
Z-Wave Sensor.
Step 5. Click “Add” to include selected device into panel. If the sensor you wish to learn into
already exists in the system, the sensor information will be displayed in the Learned
Device section. If not, the sensor information will be displayed in the Detected Device
section.
<NOTE>
For VST-862 F1 devices, press and hold the learn button for 3 seconds for the Control
Panel to receive a learn code, and then click “Add” within 30 seconds.
Step 6. If the device is successfully learnt into the system, the added device will be displayed in
the “Learned Device” section.
Step 7. Repeat Step 3~5 to learn in all device, click Stop to exit learn mode when complete.
The system will automatically exit Learn mode if left idle for 5 minutes.
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5.1.2. Local Learning
Instead of learning devices via configuration webpage, you can also learn in devices by using
the learn button located on the back of Control Panel.
Step 1. Press and hold the Learn Button on the back of Control Panel for 10 seconds, release
when the Control Panel emits one short beep. LED 1 Green will turn ON to indicate the
Control Panel is now in learning mode
Step 2. Press the test or learn button on each device to transmit signal, refer to device manual
for detail.
Step 3. When the Control Panel receives signal from device, it will emit 2 beeps to confirm. The
device will be included in the panel automatically.
Step 4. After finish learning all devices, press and holde the Learn button for 1 second. The
Control Panel will emit 2 short beeps to indicate it has returned to normal mode. LED1
will dim.
<NOTE>
Device learnt in via Local Learning will be assigned to Area 1 only, which is limited to 80
devices.
The Control Panel cannot enter learning mode when under Away Arm/Home Arm or
Walk Test mode. The Control Panel will emit 5 beeps to indicate error.
5.1.3. Edit Devices
After finish learning devices, proceed to edit the device setting.
Step 1. Click Panel to enter Panel webpage. All learnt in devices will be displayed under
Device List section.
17