danalock V3-BTZB User manual

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 1
V3-BTZB
Technical Manual
Version 1.5, May 2017

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 2
Content
Content.......................................................................................................... 2
Related Information..........................................................................................................6
Safety first...................................................................................................... 6
Simple Guidelines ............................................................................................................6
Electro mechanical lock classification ..............................................................................7
Detailed Safety Information............................................................................ 8
Exposure to Radio Frequency Signals .............................................................................8
Privacy policy .................................................................................................................10
Delivered standard content.......................................................................... 11
Installing the unit.......................................................................................... 11
Practical installation advice ............................................................................................12
Functionality check ...................................................................................... 13
LED signals ....................................................................................................................13
Electro mechanical lock classification .......................................................... 14
Product family.............................................................................................. 15
Accessories....................................................................................................................15
Warranty...................................................................................................... 15
Technical Assistance ................................................................................... 16
Minimum Information Required for Technical Assistance...............................................16
Return Merchandise Authorization - RMA ......................................................................16
Specifications .............................................................................................. 17
Product specifications ....................................................................................................17
Connections................................................................................................................17
Temperature range.....................................................................................................17
Mechanical specifications ...........................................................................................17
Approvals and certificates............................................................................ 18

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 3
Corporate Office
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark.
www.poly-control.com
Copyright and Trademarks
© Poly-Control ApS. All rights reserved.
Poly-Control, the danalock logo and danalock are trademarks of
Poly-Control ApS, registered in the United States and in other
countries. All other trademarks are the property of their
respective owners.
Release Notice
This document is release 1.4 of the V3-BTZB, Technical
Manual.
THIS MANUAL IS INTENDED FOR USE BY SYSTEM
INTEGRATORS, SERVICE PROVIDERS AND APPLICATION
DEVELOPERS (COLLECTIVELY, “RESELLERS”). IT IS NOT
INTENDED FOR END-USERS OF THE V3-BTZB. ANY END-
USER DOCUMENTATION IS TO BE PREPARED AND
FURNISHED BY THE RESELLERS.
The following Product Limited Warranty gives Resellers
specific legal rights. You may have others, which vary from
state/jurisdiction to state/jurisdiction.
Product Limited Warranty
Subject to the terms and conditions set forth herein, Poly-
Control ApS (“Poly-control”) makes the following warranty
only to its Resellers who purchase the V3-BTZB hardware
product (“Product”) directly from Poly-control: for a period of
one (1) year from the date of shipment from Poly-control, the
Product will substantially conform to Poly-control’s standard
published specifications for the Product and the Product
hardware will be substantially free from defects in materials and
workmanship. The foregoing warranty shall not apply to
embedded software/firmware components.
This product is guaranteed against all material and
manufacturing defects for one year from the date of purchase
(stipulated on the receipt) by end customer. To benefit from the
warranty, Customers should first seek help from the sources
detailed in the documents supplied with the Product or online.
If, after using these resources, the Product still does not work
correctly, Customers should contact Poly-control who will
determine whether the Product requires servicing under
warranty or maintenance and inform the Customer how this
service is to be carried out. Repairs under warranty do not
extend the warranty period.
The sole obligation for Poly-control under the terms of this
warranty is the free replacement or repair of the Product or the
component, which its services agree is defective unless such
action proves impossible or disproportionate. To benefit from
the warranty all Products must first be presented to Poly-control
after-sales service whose agreement is mandatory prior to any
replacement. Any shipping costs are at the Customer's expense.
The warranty does not apply to visible defects. Also excluded
are: defects and damage due to normal wear and tear or external
accidents (error of assembly, wrong maintenance or use, etc.) or
by any change to the Product not planned or specified by Poly-
control. The present warranty applies only to Poly-control
Products. Poly-control does not guarantee that the Product will
work continuously or without error. Poly-control cannot be held
liable for any damage or harm arising from failure to comply
with the instructions for use of the Product.
Auto Unlock disclaim: Due to variations in Bluetooth
connectivity, it is recommended that the auto unlock function be
disabled while you are in your home or office and enabled when
you leave.
Product installation disclaim: Depending on how your deadbolt
is installed, to unlock your Danalock you will turn it the
opposite direction that the deadbolt turned.
The warranty does not apply to the following: (a) any damage
due to accident, misuse, abuse, flood, fire, earthquake or other
external causes; (b) any damage due to use of the Product other
than within the uses prescribed and/or authorized by Poly-
control; (c) any damage arising from the Product being opened;
(d) any damage caused by repair or other action by any person
who is not a representative of Poly-control; (e) to any Product or
component which has been changed so as to significantly
change its function or capacity without the prior written
permission of Poly-control; (f) to consumables such as batteries
except if the damage is due to a defect in Product materials or
manufacture; or (g) where any Poly-control serial number or
product ID has been removed or otherwise made illegible; or (h)
to services and messaging.
WITHIN THE LIMITS OF APPLICABLE LEGISLATION,
THE PRESENT WARRANTY AND THE CLAIM
FACILITIES DETAILED HEREINAFTER ARE EXCLUSIVE
AND TAKE PRECEDENCE OVER ANY OTHER
CONTRACTUAL WARRANTIES, CLAIM FACILITIES AND
CONDITIONS WHETHER WRITTEN, VERBAL, LEGAL,
EXPLICIT OR TACIT. WITHIN THE LIMITS OF
APPLICABLE LEGISLATION, POLY-CONTROL
EXPRESSLY EXCLUDES ALL TACIT WARRANTIES
INCLUDING MARKETING GUARANTEES, GUARANTEES
OF SUITABILITY FOR A GIVEN USE AND GUARANTEES
AGAINST LATENT OR HIDDEN DEFECTS. WHERE
POLY-CONTROL IS NOT LEGALLY ENTITLED TO
REFUSE A TACIT OR LEGAL WARRANTY, WITHIN THE
LIMITS OF APPLICABLE LEGISLATION, SAID
WARRANTIES SHALL BE LIMITED TO THE DURATION
OF THE PRESENT EXPLICIT WARRANTY AND THE
SUPPLY OF A SERVICE OF REPAIR OR REPLACEMENT
AS DETERMINED AT THE SOLE DISCRETION OF POLY-
CONTROL.

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Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 4
No Poly-control employee, agent or dealer is authorized to
modify, extend or complete the present guarantee in any way.
EXCEPT AS PROVIDED FOR IN THE PRESENT
WARRANTY AND TO THE EXTENT PERMISSIBLE
UNDER APPLICABLE LEGISLATION, POLY-CONTROL
CANNOT BE HELD LIABLE FOR ANY DIRECT, SPECIFIC,
ACCESSORY OR INDIRECT DAMAGE RESULTING FROM
ANY VIOLATION OF ANY WARRANTY OR CONDITION
OR THE TERMS OF ANY OTHER LEGAL CONCEPT
INCLUDING BUT NOT LIMITED TO ANY LOSS OF USE,
REVENUE, PRESENT OR FUTURE LOSS OF PROFIT
(INCLUDING ANY LOSS OF PROFITS RELATED TO
CONTRACTS), ANY LOSS OF FINANCIAL
WHEREWITHAL, EXPECTED LOSS OF SAVINGS, LOSS
OF BUSINESS, OPPORTUNITY, CLIENTELE,
REPUTATION, OR ANY INDIRECT OR SUBSEQUENT
LOSS OR DAMAGE. THE PRESENT LIMITATION DOES
NOT APPLY TO CLAIMS RELATING TO DEATH OR
INJURY. POLY-CONTROL MAKES NO UNDERTAKING
IN RESPECT OF ITS ABILITY TO REPAIR ANY PRODUCT
UNDER THE TERMS OF THE PRESENT WARRANTY OR
OF THE ABSENCE OF RISK IN THE EVENT OF
EXCHANGE FOR ANOTHER PRODUCT.
FOR CONSUMERS COVERED BY LAWS OR CONSUMER
PROTECTION REGULATIONS IN VARIOUS COUNTRIES
OF PURCHASE OR WHERE DIFFERENT, OF THEIR
COUNTRY OF RESIDENCE, THE BENEFITS OF THE
PRESENT WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND CLAIM FACILITIES PROVIDED BY THESE
LAWS AND CONSUMER PROTECTION REGULATIONS.
Some countries, States and regions do not allow exclusion from
or limitation of indirect and/or subsequent damage for the
duration of the warranty or tacit conditions, in which case the
above exclusions and limitations do not apply to all such
Customers. The present warranty provides the Customer with
specific legal rights; Customers may benefit from additional
rights depending on local legislation.
Embedded Software/Firmware
The Product and associated tools, if any, may contain embedded
software/firmware, which is licensed, not sold, and is only for
use within the Product as an integral part thereof. Such
embedded software/firmware (which includes all updates
thereto) contains valuable trade secrets and is proprietary to
Poly-Control ApS and its suppliers. To the greatest extent
permitted by law, such embedded software/firmware may not be
modified, copied, disassembled, decompiled or reverse
engineered. Poly-control reserves all other rights.
Limitation of Liability
POLY-CONTROL’S ENTIRE LIABILITY REGARDING THE
PRODUCT SHALL BE LIMITED TO THE AMOUNT
ACTUALLY PAID BY RESELLER FOR THE PRODUCT. TO
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW,
IN NO EVENT SHALL POLY-CONTROL OR ITS SUPPLIERS
BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSE UENTIAL DAMAGES WHATSOEVER UNDER ANY
CIRCUMSTANCE OR LEGAL THEORY RELATING IN ANY
WAY TO THE PRODUCTS, ACCOMPANYING
DOCUMENTATION AND MATERIALS, AND ANY
EMBEDDED SOFTWARE/FIRMWARE AND UPDATES
THERETO (INCLUDING, WITHOUT LIMITATION,
DAMAGES FOR LOSS OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF DATA OR ANY
OTHER PECUNIARY LOSS), REGARDLESS OF WHETHER
POLY-CONTROL HAS BEEN ADVISED OF THE
POSSIBILITY OF ANY SUCH LOSS AND REGARDLESS OF
THE COURSE OF DEALING BETWEEN POLY-CONTROL
AND RESELLER. BECAUSE SOME STATES AND
JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR
LIMITATION OF LIABILITY FOR CONSE UENTIAL OR
INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY
NOT APPLY TO EVERY RESELLER.
Notices
Class B Statement – Notice to Users. This equipment has been
tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may
cause harmful interference to radio communication. However,
there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of
the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the
receiver.
•Consult the dealer or an experienced radio/TV technician
for help.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Federal
Communications Commission rules.
Regulatory Approvals
CE
The V3-BTZB product comply with the essential requirements
of the RED Directive 2014/53/EU as stated by the EC
Declaration of Conformity (CE 0682). The V3-BTZB product
comply with the European Radio Equipment Standards Institute
Specifications EN 301 489-1 and EN 301 489-17 (EMC for
Bluetooth and Zigbee 2400MHz and Radio Equipment and
Systems) and EN 300 328 for preservation of the
electromagnetic spectrum.
EC/ International
The V3-BTZB complies with the essential requirements of the
2011/65/EC directive on the restriction of the use of certain
hazardous substances in electrical and electronic equipment.
FCC/IC
The V3-BTZB product comply with the FCC Part 15.247 and
the Industry Canada requirements RSS-GEN, RSS-102, RSS-
247.
The V3-BTZB product complies with Part 15 of the FCC rules
and with Industry Canada license exempt standard(s). Operation
is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
For fixed mounted operations the V3-BTZB must be installed to
provide a separation distance of at least 20 cm from all persons.

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MIC (Japan)
The V3-BTZB product complies with the Japanese Ordinance
concerning Technical Regulations Conformity Certification etc.
of Specified Radio Equipment
Article 2 clause (1) Item (19) for radio terminal equipment
supporting Bluetooth Low Energy 2400-2483.5 MHz and
Zigbee 2400-2483.5 MHz.
ACMA (AUS/NZ)
The V3-BTZB product complies with the Australian/New
Zealand Radio communication Act for radio terminal equipment
supporting Bluetooth and Zigbee in 2400-2483 MHz under
radiocommunications (Low Interference Potential Devices)
Class Licence 2015; Variation 2016 (No. 1)
V3-BTZB:
FCC ID: 2ADSH-V3BTZB
IC-ID: 12588A-V3BTZB
EC Declaration of Conformity: CE
MIC certification no.: [R] 202-SMF018

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Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 6
Introduction
This document contains the installation guide for the Danalock product type series V3-
BTZB units. This manual is intended for use by system integrators, service providers and
application developers (collectively, “Resellers”). It is not intended for end-users of the V3-
BTZB. Any end-user documentation is to be prepared and furnished by the Resellers.
This manual describes how to set up, configure, install, operate, and troubleshoot the
product. Even if you have used similar products before, Poly-Control recommends that you
spend some time reading this manual to learn about the special features of this product.
Poly-Control assumes that you are familiar with Microsoft Windows and general usage of
cellular phones and mobile apps.
Related Information
The Poly-Control web site is found at www.poly-control.com. This site links to the My
Danalock site from Poly-Control ApS and it is found at my.danalock.com. V3-BTZB
devices can be integrated to the My Danalock site.
Safety first
Simple Guidelines
Please follow these guidelines when configuring, using or recycling the V3-BTZB. Violating
these guidelines may be dangerous, illegal or otherwise detrimental. Further detailed
information is provided in this manual.
Do Not Operate Where Prohibited
Do not allow the V3-BTZB unit to operate wherever wireless radio communication use is
prohibited or when doing so may cause interference or danger as the V3-BTZB cannot be
turned off after installation.
Examples include but are not limited to operation in hospitals, buildings near blasting sites
or wherever operation can cause interference.
Interference
Like all wireless devices, the V3-BTZB may encounter electrical interference that may
affect its performance.
Avoid Body Contact with Device during Operation
Do not operate the V3-BTZB in direct contact with your body. Maintain at least 8 inches
(20 cm) separation between the device and any parts of your body.

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Qualified Service
Except for batteries, the V3-BTZB contains no user serviceable or replaceable parts. Non-
functioning units must be returned to an authorized service center for repair or
replacement.
Accessories and Batteries
Use only approved accessories or batteries. Do not connect incompatible products.
There is risk of explosion or fire if an incorrect type replacement battery contacts are
shorted. Do not exceed the temperature ranges or other environmental conditions
specified by the battery manufacturer. Dispose of used batteries according to the
instructions provided with the batteries.
Electro mechanical lock classification
The following statements are related to the European norm EN 14846 for building
hardware – electromechanically operated locks and striking plates. The V3-BTZB is
classified according to this standard with the below declarations and precautions.
Category of use
The V3-BTZB can be used in areas with medium frequency of use by people with some
incentive to exercise care but where there is some chance of misuse, e.g. internal office
doors or internal residential doors. EN 14846 category of use classification grade=0.
Durability, door mass and closing force and security (Physical attack)
The type of door i.e. mass and closing force, durability for dead bolt or latch bolt
operations and security for physical attacks are not applicable to V3-BTZB. The V3-BTZB
lock is not in any case related to the door or striking plate already existing on the door
where V3-BTZB is mounted. It is however recommended to verify the operation of the V3-
BTZB after mounting the product. Poly-Control ApS is not liable for the classification of the
door and striking plate in relation to the mounting of the V3-BTZB. EN 14846
classifications N/A are used.
Fire doors
The V3-BTZB series is not approved for use with fire doors. EN 14846 suitability for use on
fire/smoke doors classification grade=0.
Safety
No requirements are defined in the EN 14846 classification scheme.
Water-Resistance
The V3-BTZB series is not water-resistant. The lock must therefore be installed on the
inside of the door where it is dry and not subjected to either water streams or submersion.
EN 14846 corrosion resistance classification grade=0.
Security for electrical functions
The V3-BTZB has no indications, sound alarms in case of a lock malfunction. EN 14846
security – electrical function classification grade=0.

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Security for electrical manipulation
The V3-BTZB is tested compliance to the EMC requirement laid out in the 1999/05/EC
directive. The performance hereof ensures correct operation in the presence of
electromagnetic interference and/or electrostatic discharge. EN 14846 security – electrical
manipulation classification grade=3.
Children
The V3-BTZB series and its accessories are not used to solicit data from or market to
children.
Detailed Safety Information
Exposure to Radio Frequency Signals
The V3-BTZB unit is a low power radio transmitter and receiver. Periodically the V3-BTZB
wakes up either due to activity or by a timer. When it is ON, it receives and sends out radio
frequency (RF) signals for a short period of time.
The V3-BTZB unit is not designed to be worn on a person’s body.
Electronic Devices
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals generated by the V3-
BTZB unit.
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of
six (6”) inches be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. The following precautions apply:
•The V3-BTZB unit is not intended for handheld use or to be worn on the body.
•It is recommended that a minimum separation of eight 8” inches (20 cm) is to be
maintained between the V3-BTZB unit and any persons’ body at all times.
•Do not carry the V3-BTZB on your person.
Other Medical Devices
If any other personal medical devices are used in the vicinity of a V3-BTZB unit, consult
the manufacturers of the medical devices to determine if they are adequately shielded
from external RF energy. Physicians may be able to assist in obtaining this information.
T
he V3
-
BTZB
unit cannot be turn
ed off after
installation; however, the unit is mostly asleep waiting
for either the wake-up timer or activity on the lock.

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The V3-BTZB unit cannot be turned off after installation, so any doors installed with the
V3-BTZB etc. must not operate near health care facilities when any regulations posted in
these areas prohibit the use of wireless phones or two-way radios. Hospitals and health
care facilities may be using equipment that could be sensitive to external RF energy.
Potentially Explosive Atmospheres
The V3-BTZB unit cannot be turned off after installation, so any building installed with V3-
BTZB etc. must not be located in an area with a potentially explosive atmosphere and
obey all signs and instructions not to use V3-BTZB in such areas. Sparks in such areas
could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always marked clearly.
Potential areas may include: fueling areas (such as gasoline stations); below deck on
boats; fuel or chemical transfer or storage facilities; areas using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals or particles (such as
grain, dust, or metal powders); and any other area where it would normally be advisable
not to install the V3-BTZB.
Specific Human Absorption Rates (SAR)
THE V3-BTZB UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY. AS
SUCH, BODY WORN TEST POSITIONS FOR THE V3-BTZB UNIT
ARE NOT REQUIRED BY EITHER THE IEC 62311 FOR BLUETOOTH LE OR
FCC/IEEE/ICNIRP REQUIREMENTS FOR BLUETOOTH LE.
The V3-BTZB unit is not intended for handheld use or to be worn on the body. A minimum
separation of eight (8”) inches (20 cm) is to be maintained between the V3-BTZB and any
persons’ body. Additional information on Specific Absorption Rates (SAR).
Battery Safety Information
Adhere to the following guidelines to avoid the risk of fire or explosion:
1. Dispose of the used battery according to the instructions provided with the battery.
2. Do not drop, puncture, disassemble, mutilate, or incinerate the battery.
3. Touching both terminals of a battery with a metal object will short circuit the battery. Do
not carry batteries loosely if the contacts may touch coins, keys, and other metal
objects (such as in pockets or bags).
4. Do not stack batteries taken out of the carry case.
5. Do not heat the batteries to try to rejuvenate their charge.
6. Do not exceed the temperature ranges or other environmental conditions specified by
the battery manufacturer.
7. Never use the V3-BTZB without the battery cover installed.

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Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 10
Privacy policy
Danalock App privacy policy
This privacy policy governs your use of the software application ”danalock App” for mobile
devices that is created by Poly-Control ApS. The Application controls the use of the
electronic door locking device Danalock, and only works with iPhone 4s / Android 4,4 or
newer smartphones with Bluetooth Smart or Z-wave Technology.
User Provided Information
The Application obtains the information you provide when you download and register the
Application. Registration with us is mandatory in order to be able to use the basic features
of the Application. When you register with us and use the Application, you generally
provide (a) your name, email address, age, user name, password and other registration
information; (b) information you provide us when you contact us for help (c) information
you enter into our system when using the Application, such as names, addresses and
location of home. In addition, the Application may collect certain information automatically,
including, but not limited to, the type of mobile device you use, your mobile devices unique
device ID, the IP address of your mobile device, your mobile operating system, the type of
mobile Internet browsers you use, and information about the way you use the Application.
Data retention policy managing your information
We will retain User Provided data for as long as you use the Application and associated
domain. You have full control and right to delete all the provided data in App and on the
domain whenever you want to do so.
Children
We do not use the Application to solicit data from or market to children.
Security
We are concerned about safeguarding the confidentiality of your information. We provide
physical, electronic, and procedural safeguards to protect information we process and
maintain. We limit access to this information to authorized employees who need to know
that information in order to help and guide you, or to operate, develop or improve our
Application. The Danalock uses highly secure encrypted data transfer, like that used in
electronic banking etc. Every bit and byte is double encrypted to keep you safe. Your keys
are also protected with a personal log in. This log in can be paired with one particular
phone, making it possible only to log in from that phone.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of
any changes to our Privacy Policy by posting the new Privacy Policy on our website:
www.danalock.com/Privacy Policy. You are advised to consult this Privacy Policy regularly
for any changes, as continued use is deemed approval of all changes.

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Your Consent
By using the Application, you are consenting to our processing of your information as set
forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies
on a computer/hand held device or using or touching information in any way, including, but
not limited to, collecting, storing, deleting, using, combining and disclosing information, all
of which activities will take place in Scandinavia, Europe, Middle East, Asia and United
States.
Contact us
If you have any questions regarding privacy while using the Application, or have questions
about our practices, please contact us via email at [email protected]
Delivered standard content
The delivered standard package content includes the following items:
US
Outside US
1 x Danalock (incl. 4 x 3,0V single cell batteries)
3 x Adapters (black, red, white)
3 x Metal plates (A, B, C)
1 x Danalock (incl. 4 x 3,0V single cell batteries)
1 x Adapters (green)
1 x Metal plates (U)

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Installing the unit
Practical installation advice
•Please follow the installation guide carefully. It is available on the danalock site that
is found at https://guide.danalock.com/:
•Be aware that multiple installation guides exist. The installation guides are targeted
for the specific models.

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Functionality check
LED signals
The V3 series is fitted with a LED that has the following status indications:
Status LED mode LED color Status indication
Constant blue till
finishes then one green
blink
Lock calibration
! Constant red light till
finishes Manually lock/unlock when not calibrated
Constant yellow light till
finishes Lock has been latched successfully
!
Constant yellow till fails
then one red blink
Lock failed during latch
Constant green light till
finishes
Lock has been unlatched successfully
! Constant green till fails
then one red blink
Lock failed during unlatch
Constant white for 1 sec Identification of the lock
! Red light flashes every
5 minute Critical battery level
LED

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Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 14
Troubleshooting
Various error situations are listed below along with some possible solutions.
Error
Error description
Possible solutions
Grey key in
keychain
The key in the
keychain turns grey
when the lock is
unreachable
1. Remove the App from the background or close it entirely
2. Turn off Bluetooth on the phone
3. Turn on Bluetooth on the phone
4. Restart the App
Lock cannot be
added to the
gateway
The lock cannot be
added to the gateway
1. Exclude the lock from the gateway
2. Re-include the lock to the gateway
Auto unlock
stopped working
Auto unlock stopped
working because other
devices have been
paired
1. Turn off Bluetooth on the phone
2. Turn on Bluetooth on the phone
Notice that you might experience interference from other
Bluetooth devices. Apple products will typically be ranked
higher than other Bluetooth devices.
Electro mechanical lock classification
The V3-BTZB is categorized as an electro mechanical lock for operation on the inside of a
door instead of a pure mechanical wring. The lock incorporates an electromechanically
operated motor for opening and closing the door based on either a finger press (from the
inside) or a secure locking/unlocking command transmitted over a radio communication
interface.
The V3-BTZB is designed for installation and use to the following electro mechanical lock
classification standard EN 14846. (N/A is Not Applicable for V3-BTZB as these
classifications are dependent of the actual door and striking plate where V3-BTZB is
mounted):
Listed from left to right (Category of use, Durability, door mass and closing force,
Suitability for use on fire/smoke doors, Safety, Corrosion Resistance, Security, Security –
electrical function, Security – electrical manipulation).

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Product family
The V3 series covers the following models that are classified within the respective region
depending on the frequencies that are used for the models.
Z
-
Wave
Model
Bluetooth
Zigbee
EU
US
H
Apple Home Kit
V3-BT X X
V3-BTZB X X
V3-BTZ-E X X
V3-BTZ-U X X
V3-BTZ-H X X
Accessories
The following accessories are available for the V3 series.
Description
Bluetooth
Wi
-
Fi
Wireless Keypad X
KeyFob - one-click access without a smartphone X
Bridge – remote operate the lock X X
Warranty
Poly-Control ApS products are covered by a limited manufacturer warranty. The Poly-
Control ApS warranty is limited to the warranty rules and legislation present in each
country. The warranty only covers manufacturing faults.
The warranty does not cover misuse, wrong installation or damage due to a faulty
installation or wrong maintenance.
The invoice act as the proof of warranty, so please keep it as reference for any warranty
complaints.

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Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 16
Technical Assistance
If you have a problem and cannot find the information you need in the product
documentation, please contact Poly-Control ApS
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Tel: [phone]
E-mail: [email protected]
Web: www.poly-control.com
When contacting technical support, please be prepared to provide the information listed
below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a V3-BTZB unit, it is helpful to retrieve directly from
the unit all current configuration settings and the message log data etc., that is accessible
by the technical support when they receive the following information about the unit.
1. Serial number (preferred), MAC address or alias of the lock
2. Username used when registering / installing the lock
3. Username used when getting the error (if different username)
4. Time of incident
Return Merchandise Authorization - RMA
1. If you experience defects in your product, please contact our customer support at:
[email protected] or phone [phone]
Your inquiry will be processed by our support team and a support ticket number will be
created in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive a RMA form by email
from our support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the
following address:
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Attention: Customer Care

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 17
Specifications
Product specifications
The V3-BTZB unit is with integrated antennas and battery
Connections
Operational voltage (supply voltage): 4 x 3V DC (12V DC)
Standby time on the battery 450 days for V3-BTZB models
Temperature range
In active running mode -20ºC to +40ºC
Storage 5ºC to +50ºC
Mechanical specifications
Dimensions:
Width: 59 mm
Height: 59 mm
Weight:
Excl. batteries 130 g
Incl. batteries 195 g

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 18
202-SMF018
Approvals and certificates
The V3-BTZB product is certified according to the following radio recommendations (EU,
US/Canada and Japan respectively):
The V3-BTZB is certified for electromechanically operated locks and striking plate’s
classification matrix (N/A is not applicable for V3-BTZB):
FCC and IC Statements
The V3-BTZB product contains radio transmitters that comply with CFR 47 Part 15.247 of
the FCC rules and with RSS-GEN, RSS-102 and RSS-247 of Industry Canada
requirements.
Notice statements according to CFR 47 Part 15.19 / RSS-GEN:
The V3-BTZB product complies with Part 15 of the FCC rules and with Industry Canada
license exempt standard(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation.
Déclarations selon le CFR 47 section 15.19 / RSS-GEN:
Le présent V3-BTZB appareil est conforme aux CNR d'Industrie Canada applicables aux
appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions
suivantes:
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le
fonctionnement.
FCC-ID: 2ADSH-V3BTZB
IC-ID: 12588A-V3BTZB
Battery: CR123
A
3V
2.4 GHz, Pout < 10 mW

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 19
NOTICE statements according to CFR 47 Part 15.21:
Changes or modifications made to this equipment not expressly approved by Poly-Control
ApS may void the FCC authorization to operate this equipment.
Statements according to CFR 47 Part 2.1091 / 2.1093 and OET bulletin 65 / RSS-102:
With respect to radiofrequency radiation exposure Information it is declared that this
equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance of 20 cm between
the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other antenna
or transmitter.
Déclarations selon le CFR 47 Sections 2.1091 / 2.1093 et bulletin OET 65 / RSS-102 :
Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on
déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux
conditions prévues pour un environnement non contrôlé.
Cet équipement doit être installé et fonctionner à une distance minimale de 20 cm entre
l'appareil irradiant et votre corps.
Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres antennes ou
d'autres émetteurs.
AUS/NZ:
•The V3-BTZB complies with the AS/NZS 4268 requirements for Bluetooth LE
transceiver under the Radiocommunications Act 1992; Radio communications (Low
Interference Potential Devices) Class Licence 2015 compilation 2016 May 4
Japan:
•The V3-BTZB complies with the requirements of the ordinance regulating Radio
Equipment (2005-08), Art2. item 19 for Bluetooth LE applications.
EC/ International
•The V3-BTZB product complies with the essential requirements of the RED
directive 2014/53/EU directive with respect to the EMC requirements, safety and
radio spectrum matters.
•The V3-BTZB complies with the essential requirements of the 2011/65/EC directive
on the restriction of the use of certain hazardous substances in electrical and
electronic equipment.
Including:
EN 14846:2008 Electromechanically operated locks and
striking plates (Declaration)
(EN/IEC 60950-1 + A11, A1,
AC, A12 and A2):2013 ITE Safety

V3-BTZB
Danalock V3-BTZB, Technical Manual v.1.5, May 2017 Page 20
CE
The V3-BTZB product complies with the essential requirements of the RED Directive
2014/53/EU as stated by the EC Declaration of Conformity.
Certificates and Declaration of conformity (DOC) statements can be downloaded from the
danalock website:
https://doc.danalock.com/