danalock V3-BTZBE User manual

V3-BTZBE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 1
danalock V3-BTZBE
Technical Manual
Version 2.3, February 2019

V3-BTZBE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 2
Content
Content .......................................................................................................... 2
Related Information .......................................................................................................... 6
Safety first...................................................................................................... 6
Simple Guidelines ............................................................................................................ 6
Electro mechanical lock classification .............................................................................. 7
Detailed Safety Information ............................................................................ 8
Exposure to Radio Frequency Signals ............................................................................. 8
Privacy policy ................................................................................................................. 10
Delivered standard content .......................................................................... 11
Installing the unit .......................................................................................... 12
Practical installation advice ............................................................................................ 12
Functionality check ...................................................................................... 13
LED signals .................................................................................................................... 13
Electro mechanical lock classification .......................................................... 14
Product family .............................................................................................. 15
Accessories .................................................................................................................... 15
Warranty ...................................................................................................... 15
Technical Assistance ................................................................................... 16
Minimum Information Required for Technical Assistance ............................................... 16
Return Merchandise Authorization - RMA ...................................................................... 16
Specifications .............................................................................................. 17
Product specifications .................................................................................................... 17
Connections ................................................................................................................ 17
Temperature range ..................................................................................................... 17
Mechanical specifications ........................................................................................... 17
Approvals and certificates ............................................................................ 18

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Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 3
Corporate Office
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark.
www.poly-control.com
Copyright and Trademarks
© Poly-Control ApS. All rights reserved.
Poly-Control, the danalock logo and danalock are trademarks of
Poly-Control ApS, registered in the United States and in other
countries. All other trademarks are the property of their respective
owners.
Release Notice
This document is release 2.3 of the V3-BTZBE, Technical
Manual.
THIS MANUAL IS INTENDED FOR USE BY SYSTEM
INTEGRATORS, SERVICE PROVIDERS AND APPLICATION
DEVELOPERS (COLLECTIVELY, “RESELLERS”). IT IS NOT
INTENDED FOR END-USERS OF THE V3-BTZBE. ANY
END-USER DOCUMENTATION IS TO BE PREPARED AND
FURNISHED BY THE RESELLERS.
The following Product Limited Warranty gives Resellers specific
legal rights. You may have others, which vary from
state/jurisdiction to state/jurisdiction.
Product Limited Warranty
Subject to the terms and conditions set forth herein, Poly-Control
ApS (“Poly-control”) makes the following warranty only to its
Resellers who purchase the V3-BTZBE hardware product
(“Product”) directly from Poly-control: for a period of one (1)
year from the date of shipment from Poly-control, the Product
will substantially conform to Poly-control’s standard published
specifications for the Product and the Product hardware will be
substantially free from defects in materials and workmanship.
The foregoing warranty shall not apply to embedded
software/firmware components.
This product is guaranteed against all material and manufacturing
defects for one year from the date of purchase (stipulated on the
receipt) by end customer. To benefit from the warranty,
Customers should first seek help from the sources detailed in the
documents supplied with the Product or online. If, after using
these resources, the Product still does not work correctly,
Customers should contact Poly-control who will determine
whether the Product requires servicing under warranty or
maintenance and inform the Customer how this service is to be
carried out. Repairs under warranty do not extend the warranty
period.
The sole obligation for Poly-control under the terms of this
warranty is the free replacement or repair of the Product or the
component, which its services agree is defective unless such
action proves impossible or disproportionate. To benefit from the
warranty all Products must first be presented to Poly-control
after-sales service whose agreement is mandatory prior to any
replacement. Any shipping costs are at the Customer's expense.
The warranty does not apply to visible defects. Also excluded are:
defects and damage due to normal wear and tear or external
accidents (error of assembly, wrong maintenance or use, etc.) or
by any change to the Product not planned or specified by Poly-
control. The present warranty applies only to Poly-control
Products. Poly-control does not guarantee that the Product will
work continuously or without error. Poly-control cannot be held
liable for any damage or harm arising from failure to comply with
the instructions for use of the Product.
Auto Unlock disclaim: Due to variations in Bluetooth
connectivity, it is recommended that the auto unlock function be
disabled while you are in your home or office and enabled when
you leave.
Product installation disclaim: Depending on how your deadbolt is
installed, to unlock your Danalock you will turn it the opposite
direction that the deadbolt turned.
The warranty does not apply to the following: (a) any damage due
to accident, misuse, abuse, flood, fire, earthquake or other
external causes; (b) any damage due to use of the Product other
than within the uses prescribed and/or authorized by Poly-control;
(c) any damage arising from the Product being opened; (d) any
damage caused by repair or other action by any person who is not
a representative of Poly-control; (e) to any Product or component
which has been changed so as to significantly change its function
or capacity without the prior written permission of Poly-control;
(f) to consumables such as batteries except if the damage is due
to a defect in Product materials or manufacture; or (g) where any
Poly-control serial number or product ID has been removed or
otherwise made illegible; or (h) to services and messaging.
WITHIN THE LIMITS OF APPLICABLE LEGISLATION,
THE PRESENT WARRANTY AND THE CLAIM FACILITIES
DETAILED HEREINAFTER ARE EXCLUSIVE AND TAKE
PRECEDENCE OVER ANY OTHER CONTRACTUAL
WARRANTIES, CLAIM FACILITIES AND CONDITIONS
WHETHER WRITTEN, VERBAL, LEGAL, EXPLICIT OR
TACIT. WITHIN THE LIMITS OF APPLICABLE
LEGISLATION, POLY-CONTROL EXPRESSLY EXCLUDES
ALL TACIT WARRANTIES INCLUDING MARKETING
GUARANTEES, GUARANTEES OF SUITABILITY FOR A
GIVEN USE AND GUARANTEES AGAINST LATENT OR
HIDDEN DEFECTS. WHERE POLY-CONTROL IS NOT
LEGALLY ENTITLED TO REFUSE A TACIT OR LEGAL
WARRANTY, WITHIN THE LIMITS OF APPLICABLE
LEGISLATION, SAID WARRANTIES SHALL BE LIMITED
TO THE DURATION OF THE PRESENT EXPLICIT
WARRANTY AND THE SUPPLY OF A SERVICE OF
REPAIR OR REPLACEMENT AS DETERMINED AT THE
SOLE DISCRETION OF POLY-CONTROL.

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No Poly-control employee, agent or dealer is authorized to
modify, extend or complete the present guarantee in any way.
EXCEPT AS PROVIDED FOR IN THE PRESENT
WARRANTY AND TO THE EXTENT PERMISSIBLE
UNDER APPLICABLE LEGISLATION, POLY-CONTROL
CANNOT BE HELD LIABLE FOR ANY DIRECT, SPECIFIC,
ACCESSORY OR INDIRECT DAMAGE RESULTING FROM
ANY VIOLATION OF ANY WARRANTY OR CONDITION
OR THE TERMS OF ANY OTHER LEGAL CONCEPT
INCLUDING BUT NOT LIMITED TO ANY LOSS OF USE,
REVENUE, PRESENT OR FUTURE LOSS OF PROFIT
(INCLUDING ANY LOSS OF PROFITS RELATED TO
CONTRACTS), ANY LOSS OF FINANCIAL
WHEREWITHAL, EXPECTED LOSS OF SAVINGS, LOSS
OF BUSINESS, OPPORTUNITY, CLIENTELE,
REPUTATION, OR ANY INDIRECT OR SUBSEQUENT
LOSS OR DAMAGE. THE PRESENT LIMITATION DOES
NOT APPLY TO CLAIMS RELATING TO DEATH OR
INJURY. POLY-CONTROL MAKES NO UNDERTAKING IN
RESPECT OF ITS ABILITY TO REPAIR ANY PRODUCT
UNDER THE TERMS OF THE PRESENT WARRANTY OR
OF THE ABSENCE OF RISK IN THE EVENT OF
EXCHANGE FOR ANOTHER PRODUCT.
FOR CONSUMERS COVERED BY LAWS OR CONSUMER
PROTECTION REGULATIONS IN VARIOUS COUNTRIES
OF PURCHASE OR WHERE DIFFERENT, OF THEIR
COUNTRY OF RESIDENCE, THE BENEFITS OF THE
PRESENT WARRANTY ARE IN ADDITION TO ALL
RIGHTS AND CLAIM FACILITIES PROVIDED BY THESE
LAWS AND CONSUMER PROTECTION REGULATIONS.
Some countries, States and regions do not allow exclusion from
or limitation of indirect and/or subsequent damage for the
duration of the warranty or tacit conditions, in which case the
above exclusions and limitations do not apply to all such
Customers. The present warranty provides the Customer with
specific legal rights; Customers may benefit from additional
rights depending on local legislation.
Embedded Software/Firmware
The Product and associated tools, if any, may contain embedded
software/firmware, which is licensed, not sold, and is only for use
within the Product as an integral part thereof. Such embedded
software/firmware (which includes all updates thereto) contains
valuable trade secrets and is proprietary to Poly-Control ApS and
its suppliers. To the greatest extent permitted by law, such
embedded software/firmware may not be modified, copied,
disassembled, decompiled or reverse engineered. Poly-control
reserves all other rights.
Limitation of Liability
POLY-CONTROL’S ENTIRE LIABILITY REGARDING THE
PRODUCT SHALL BE LIMITED TO THE AMOUNT ACTUALLY
PAID BY RESELLER FOR THE PRODUCT. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT
SHALL POLY-CONTROL OR ITS SUPPLIERS BE LIABLE FOR
ANY INDIRECT, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES WHATSOEVER UNDER ANY
CIRCUMSTANCE OR LEGAL THEORY RELATING IN ANY
WAY TO THE PRODUCTS, ACCOMPANYING
DOCUMENTATION AND MATERIALS, AND ANY EMBEDDED
SOFTWARE/FIRMWARE AND UPDATES THERETO
(INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS
OF BUSINESS PROFITS,
BUSINESS INTERRUPTION, LOSS OF DATA OR ANY OTHER
PECUNIARY LOSS), REGARDLESS OF WHETHER POLY-
CONTROL HAS BEEN ADVISED OF THE POSSIBILITY OF
ANY SUCH LOSS AND REGARDLESS OF THE COURSE OF
DEALING BETWEEN POLY-CONTROL AND RESELLER.
BECAUSE SOME STATES AND JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE
ABOVE LIMITATION MAY NOT APPLY TO EVERY RESELLER.
Notices
Class B Statement – Notice to Users. This equipment has been
tested and found to comply with the limits for a Class B digital
device, pursuant to Part 15 of the FCC rules. These limits are
designed to provide reasonable protection against harmful
interference in a residential installation. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communication. However, there is
no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to
radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
 Reorient or relocate the receiving antenna.
 Increase the separation between the equipment and the
receiver.
 Consult the dealer or an experienced radio/TV technician
for help.
Changes and modifications not expressly approved by the
manufacturer or registrant of this equipment can void your
authority to operate this equipment under Federal
Communications Commission rules.
Regulatory Approvals
CE
The device complies with the essential requirements of the RED
Directive 2014/53/EU as stated by the EC Declaration of
Conformity (CE). The device complies with the European Radio
Equipment Standards Institute Specifications EN 301 489-1 and
EN 301 489-17 (EMC for Bluetooth and Zigbee 2400MHz and
Radio Equipment and Systems) and EN 300 328 for preservation
of the electromagnetic spectrum.
EC/ International
The device complies with the essential requirements of the
2011/65/EC directive on the restriction of the use of certain
hazardous substances in electrical and electronic equipment.
FCC/IC
The device product complies with the FCC Part 15.247, part
2.1091 and the Industry Canada requirements RSS-GEN, RSS-
102, RSS-247.
This device complies with Part 15 of the FCC rules it contains
license-exempt transmitter(s)/receiver(s) that comply with
Innovation, Science and Economic Development Canada’s
license-exempt RSS(s). Operation is subject to the following two
conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation of the device.
For fixed mounted operations the device must be installed to
provide a separation distance of at least 20 cm from all persons.

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MIC (Japan)
The device complies with the Japanese Ordinance concerning
Technical Regulations Conformity Certification etc. of Specified
Radio Equipment
Article 2 clause (1) Item (19) for radio terminal equipment
supporting Bluetooth Low Energy 2400-2483.5 MHz and Zigbee
2400-2483.5 MHz.
ACMA (AUS/NZ)
The device product complies with the Australian/New Zealand
Radio communication Act for radio terminal equipment
supporting Bluetooth and Zigbee in 2400-2483 MHz under
radiocommunications (Low Interference Potential Devices) Class
Licence 2015; Variation 2016 (No. 1)
V3-BTZBE:
FCC ID: 2ADSH-V3BTZBE
IC: 12588A-V3BTZBE
EC Declaration of Conformity: CE
MIC certification no.: [R] xxx-xxxxxx

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Introduction
This document contains the installation guide for the Danalock product type series V3-
BTZBE units. This manual is intended for use by system integrators, service providers and
application developers (collectively, “Resellers”). It is not intended for end-users of the V3-
BTZBE. Any end-user documentation is to be prepared and furnished by the Resellers.
This manual describes how to set up, configure, install, operate, and troubleshoot the
product. Even if you have used similar products before, Poly-Control recommends that you
spend some time reading this manual to learn about the special features of this product.
Poly-Control assumes that you are familiar with Microsoft Windows and general usage of
cellular phones and mobile apps.
Related Information
The Poly-Control web site is found at www.danalock.com. This site links to the “My
Danalock” site from Poly-Control ApS and it is found at my.danalock.com. V3-BTZBE
devices can be integrated to the “My Danalock” site.
Safety first
Simple Guidelines
Please follow these guidelines when configuring, using or recycling the V3-BTZBE.
Violating these guidelines may be dangerous, illegal or otherwise detrimental. Further
detailed information is provided in this manual.
Do Not Operate Where Prohibited
Do not allow the V3-BTZBE unit to operate wherever wireless radio communication use is
prohibited or when doing so may cause interference or danger as the V3-BTZBE cannot be
turned off after installation.
Examples include but are not limited to operation in hospitals, buildings near blasting sites
or wherever operation can cause interference.
Interference
Like all wireless devices, the V3-BTZBE may encounter electrical interference that may
affect its performance.
Avoid Body Contact with Device during Operation
Do not operate the V3-BTZBE in direct contact with your body. Maintain at least 8 inches
(20 cm) separation between the device and any parts of your body.

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Qualified Service
Except for batteries, the V3-BTZBE contains no user serviceable or replaceable parts.
Non-functioning units must be returned to an authorized service center for repair or
replacement.
Accessories and Batteries
Use only approved accessories or batteries. Do not connect incompatible products.
There is risk of explosion or fire if an incorrect type replacement battery contacts are
shorted. Do not exceed the temperature ranges or other environmental conditions
specified by the battery manufacturer. Dispose of used batteries according to the
instructions provided with the batteries.
Electro mechanical lock classification
The following statements are related to the European norm EN 14846 for building
hardware – electromechanically operated locks and striking plates. The V3-BTZBE is
classified according to this standard with the below declarations and precautions.
Category of use
The V3-BTZBE can be used in areas with medium frequency of use by people with some
incentive to exercise care but where there is some chance of misuse, e.g. internal office
doors or internal residential doors. EN 14846 category of use classification grade=0.
Durability, door mass and closing force and security (Physical attack)
The type of door i.e. mass and closing force, durability for dead bolt or latch bolt
operations and security for physical attacks are not applicable to V3-BTZBE. The V3-
BTZBE lock is not in any case related to the door or striking plate already existing on the
door where V3-BTZBE is mounted. It is however recommended to verify the operation of
the V3-BTZBE after mounting the product. Poly-Control ApS is not liable for the
classification of the door and striking plate in relation to the mounting of the V3-BTZBE. EN
14846 classifications N/A are used.
Fire doors
The V3-BTZBE series is not approved for use with fire doors. EN 14846 suitability for use
on fire/smoke doors classification grade=0.
Safety
No requirements are defined in the EN 14846 classification scheme.
Water-Resistance
The V3-BTZBE series is not water-resistant. The lock must therefore be installed on the
inside of the door where it is dry and not subjected to either water streams or submersion.
EN 14846 corrosion resistance classification grade=0.
Security for electrical functions
The V3-BTZBE has no indications, sound alarms in case of a lock malfunction. EN 14846
security – electrical function classification grade=0.

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Security for electrical manipulation
The V3-BTZBE is tested compliance to the EMC requirement laid out in the 1999/05/EC
directive. The performance hereof ensures correct operation in the presence of
electromagnetic interference and/or electrostatic discharge. EN 14846 security – electrical
manipulation classification grade=3.
Children
The V3-BTZBE series and its accessories are not used to solicit data from or market to
children.
Detailed Safety Information
Exposure to Radio Frequency Signals
The V3-BTZBE unit is a low power radio transmitter and receiver. Periodically the V3-
BTZBE wakes up either due to activity or by a timer. When it is ON, it receives and sends
out radio frequency (RF) signals for a short period of time.
The V3-BTZBE unit is not designed to be worn on a person’s body.
Electronic Devices
Most modern electronic equipment is shielded from RF signals. However, certain
electronic equipment may not be shielded against the RF signals generated by the V3-
BTZBE unit.
Pacemakers
The Health Industry Manufacturers Association recommends that a minimum separation of
six (6”) inches be maintained between a handheld wireless phone and a pacemaker to
avoid potential interference with the pacemaker. The following precautions apply:
 The V3-BTZBE unit is not intended for handheld use or to be worn on the body.
 It is recommended that a minimum separation of eight 8” inches (20 cm) is to be
maintained between the V3-BTZBE unit and any persons’ body at all times.
 Do not carry the V3-BTZBE on your person.
Other Medical Devices
If any other personal medical devices are used in the vicinity of a V3-BTZBE unit, consult
the manufacturers of the medical devices to determine if they are adequately shielded
from external RF energy. Physicians may be able to assist in obtaining this information.
The V3-BTZBE unit cannot be turned off after
installation; however, the unit is mostly asleep waiting
for either the wake
-
up timer or activity on the
lock
.

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The V3-BTZBE unit cannot be turned off after installation, so any doors installed with the
V3-BTZBE etc. must not operate near health care facilities when any regulations posted in
these areas prohibit the use of wireless phones or two-way radios. Hospitals and health
care facilities may be using equipment that could be sensitive to external RF energy.
Potentially Explosive Atmospheres
The V3-BTZBE unit cannot be turned off after installation, so any building installed with
V3-BTZBE etc. must not be located in an area with a potentially explosive atmosphere and
obey all signs and instructions not to use V3-BTZBE in such areas. Sparks in such areas
could cause an explosion or fire resulting in bodily injury or even death.
Areas with a potentially explosive atmosphere are often, but not always marked clearly.
Potential areas may include: fueling areas (such as gasoline stations); below deck on
boats; fuel or chemical transfer or storage facilities; areas using liquefied petroleum gas
(such as propane or butane); areas where the air contains chemicals or particles (such as
grain, dust, or metal powders); and any other area where it would normally be advisable
not to install the V3-BTZBE.
Specific Human Absorption Rates (SAR)
THE V3-BTZBE UNIT IS NOT DESIGNED TO BE WORN ON A PERSON’S BODY. AS
SUCH, BODY WORN TEST POSITIONS FOR THE V3-BTZBE UNIT
ARE NOT REQUIRED BY EITHER THE IEC 62311 FOR BLUETOOTH LE OR
FCC/IEEE/ICNIRP REQUIREMENTS FOR BLUETOOTH LE.
The V3-BTZBE unit is not intended for handheld use or to be worn on the body. A
minimum separation of eight (8”) inches (20 cm) is to be maintained between the V3-
BTZBE and any persons’ body. Additional information on Specific Absorption Rates (SAR).
Battery Safety Information
Adhere to the following guidelines to avoid the risk of fire or explosion:
1. Dispose of the used battery according to the instructions provided with the battery.
2. Do not drop, puncture, disassemble, mutilate, or incinerate the battery.
3. Touching both terminals of a battery with a metal object will short circuit the battery. Do
not carry batteries loosely if the contacts may touch coins, keys, and other metal
objects (such as in pockets or bags).
4. Do not stack batteries taken out of the carry case.
5. Do not heat the batteries to try to rejuvenate their charge.
6. Do not exceed the temperature ranges or other environmental conditions specified by
the battery manufacturer.
7. Never use the V3-BTZBE without the battery cover installed.

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Privacy policy
Danalock App privacy policy
This privacy policy governs your use of the software application ”danalock App” for mobile
devices that is created by Poly-Control ApS. The Application controls the use of the
electronic door locking device Danalock, and only works with iPhone 4s / Android 4,4 or
newer smartphones with Bluetooth LE or Zigbee technology.
User Provided Information
The Application obtains the information you provide when you download and register the
Application. Registration with us is mandatory in order to be able to use the basic features
of the Application. When you register with us and use the Application, you generally
provide (a) your name, email address, age, user name, password and other registration
information; (b) information you provide us when you contact us for help (c) information
you enter into our system when using the Application, such as names, addresses and
location of home. In addition, the Application may collect certain information automatically,
including, but not limited to, the type of mobile device you use, your mobile devices unique
device ID, the IP address of your mobile device, your mobile operating system, the type of
mobile Internet browsers you use, and information about the way you use the Application.
Data retention policy managing your information
We will retain User Provided data for as long as you use the Application and associated
domain. You have full control and right to delete all the provided data in App and on the
domain whenever you want to do so.
Children
We do not use the Application to solicit data from or market to children.
Security
We are concerned about safeguarding the confidentiality of your information. We provide
physical, electronic, and procedural safeguards to protect information we process and
maintain. We limit access to this information to authorized employees who need to know
that information in order to help and guide you, or to operate, develop or improve our
Application. The Danalock uses highly secure encrypted data transfer, like that used in
electronic banking etc. Every bit and byte is double encrypted to keep you safe. Your keys
are also protected with a personal log in. This log in can be paired with one particular
phone, making it possible only to log in from that phone.
Changes
This Privacy Policy may be updated from time to time for any reason. We will notify you of
any changes to our Privacy Policy by posting the new Privacy Policy on our website:
www.danalock.com/Privacy Policy. You are advised to consult this Privacy Policy regularly
for any changes, as continued use is deemed approval of all changes.

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Your Consent
By using the Application, you are consenting to our processing of your information as set
forth in this Privacy Policy now and as amended by us. "Processing,” means using cookies
on a computer/hand held device or using or touching information in any way, including, but
not limited to, collecting, storing, deleting, using, combining and disclosing information, all
of which activities will take place in Scandinavia, Europe, Middle East, Asia and United
States.
Contact us
If you have any questions regarding privacy while using the Application, or have questions
about our practices, please contact us via email at m[email protected]
Delivered standard content
The delivered standard package content includes the following items:
US
Outside US
1 x Danalock (incl. 4 x 3,0V single cell batteries)
3 x Adapters (black, red, white)
3 x Metal plates (A, B, C)
1 x Danalock (incl. 4 x 3,0V single cell batteries)
1 x Adapters (green)
1 x Metal plates (U)

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Installing the unit
Practical installation advice
 Please follow the installation guide carefully. It is available on the danalock site that
is found at https://guide.danalock.com/:
 Be aware that multiple installation guides exist. The installation guides are targeted
for the specific models.

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Functionality check
LED signals
The V3 series is fitted with a LED that has the following status indications:
Status LED mode LED color Status indication
Constant blue till finishes then
one green blink
Lock calibration
! Constant red light till finishes Manually lock/unlock when
not calibrated
Constant yellow light till finishes Lock has been latched
successfully
!
Constant yellow till fails then one
red blink
Lock failed during latch
Constant green light till finishes
Lock has been unlatched
successfully
! Constant green till fails then one
red blink
Lock failed during unlatch
Constant white for 1 sec Identification of the lock
! Red light flashes every 5 minute Critical battery level
Troubleshooting
Various error situations are listed below along with some possible solutions.
LED

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Error
Error description
Possible solutions
Grey key in
keychain
The key in the
keychain turns grey
when the lock is
unreachable
1. Remove the App from the background or close it entirely
2. Turn off Bluetooth on the phone
3. Turn on Bluetooth on the phone
4. Restart the App
Lock cannot be
added to the
gateway
The lock cannot be
added to the gateway
1. Exclude the lock from the gateway
2. Re-include the lock to the gateway
Auto unlock
stopped working
Auto unlock stopped
working because other
devices have been
paired
1. Turn off Bluetooth on the phone
2. Turn on Bluetooth on the phone
Notice that you might experience interference from other
Bluetooth devices. Apple products will typically be ranked
higher than other Bluetooth devices.
Electro mechanical lock classification
The V3-BTZBE is categorized as an electro mechanical lock for operation on the inside of
a door instead of a pure mechanical wring. The lock incorporates an electromechanically
operated motor for opening and closing the door based on either a finger press (from the
inside) or a secure locking/unlocking command transmitted over a radio communication
interface.
The V3-BTZBE is designed for installation and use to the following electro mechanical lock
classification standard EN 14846. (N/A is Not Applicable for V3-BTZBE as these
classifications are dependent of the actual door and striking plate where V3-BTZBE is
mounted):
Listed from left to right (Category of use, Durability, door mass and closing force,
Suitability for use on fire/smoke doors, Safety, Corrosion Resistance, Security, Security –
electrical function, Security – electrical manipulation).

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Product family
The V3 series covers the following models that are classified within the respective region
depending on the frequencies that are used for the models.
Z
-
Wave
Model
Bluetooth
Zigbee
EU
US
H
Apple Home Kit
V3-BT X X
V3-BTZBE X X
V3-BTZ-E X X
V3-BTZ-U X X
V3-BTZ-H X X
Accessories
The following accessories are available for the V3 series.
Description
Bluetooth
Wi
-
Fi
Danapad - Access control keypad X
KeyFob - one-click access without a smartphone X
Danabridge – remote operate the lock and internet access X X
Warranty
Poly-Control ApS products are covered by a limited manufacturer warranty. The Poly-
Control ApS warranty is limited to the warranty rules and legislation present in each
country. The warranty only covers manufacturing faults.
The warranty does not cover misuse, wrong installation or damage due to a faulty
installation or wrong maintenance.
The invoice act as the proof of warranty, so please keep it as reference for any warranty
complaints.

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Technical Assistance
If you have a problem and cannot find the information you need in the product
documentation, please contact Poly-Control ApS
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Tel: [phone]
E-mail: [email protected]
Web: www.danalock.com
When contacting technical support, please be prepared to provide the information listed
below:
Minimum Information Required for Technical Assistance
If you or a user reports difficulty with a V3-BTZBE unit, it is helpful to retrieve directly from
the unit all current configuration settings and the message log data etc., that is accessible
by the technical support when they receive the following information about the unit.
1. Serial number (preferred), MAC address or alias of the lock
2. Username used when registering / installing the lock
3. Username used when getting the error (if different username)
4. Time of incident
Return Merchandise Authorization - RMA
1. If you experience defects in your product, please contact our customer support at:
[email protected] or phone [phone]
Your inquiry will be processed by our support team and a support ticket number will be
created in our system. You will receive your ticket number by email.
2. In case your hardware needs to be sent to us you will receive a RMA form by email
from our support team that you must fill out.
Print out the RMA and pack it together with the faulty product and send both to the
following address:
Poly-Control ApS
Gammel Stillingvej 427 C
DK – 8462 Harlev J
Denmark
Attention: Customer Care

V3-BTZBE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 17
Specifications
Product specifications
The V3-BTZBE unit is with integrated antennas and battery
Connections
Operational voltage (supply voltage): 4 x 3V DC (12V DC)
Standby time on the battery 450 days for V3-BTZBE models
Temperature range
In active running mode
-
20ºC to
+4
0ºC
Storage 5ºC to +50ºC
Mechanical specifications
Dimensions:
Width: 59 mm
Height: 59 mm
Weight:
Excl. batteries 130 g
Incl. batteries 195 g

V3-BTZBE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 18
Approvals and certificates
The V3-BTZBE product is certified according to the following radio recommendations (EU,
US/Canada and Japan respectively):
The V3-BTZBE is certified for electromechanically operated locks and striking plate’s
classification matrix (N/A is not applicable for V3-BTZBE):
FCC and IC Statements
The device contains radio transmitters that comply with CFR 47 Part 15.247 of the FCC
rules and with RSS-GEN, RSS-102 and RSS-247 of Industry Canada requirements.
Notice statements according to CFR 47 Part 15.19 / RSS-GEN:
This device complies with Part 15 of the FCC rules and it contains license-exempt
transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development
Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference
that may cause undesired operation of the device.
Déclarations selon le CFR 47 section 15.19 / RSS-GEN:
L’émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme
aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux
appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions
suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
FCC ID: 2ADSH-V3BTZBE
IC: 12588A-V3BTZBE
xxx-xxxxxx
Battery: CR123A 3V
2.4 GHz, Pout < 20 mW

V3-BTZBE
Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 19
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi,
même si le brouillage est susceptible d'en compromettre le
fonctionnement.
NOTICE statements according to CFR 47 Part 15.21:
Changes or modifications made to this equipment not expressly approved by Poly-Control
ApS may void the FCC authorization to operate this equipment.
Statements according to CFR 47 Part 2.1091 and RSS-102:
With respect to radiofrequency radiation exposure Information it is declared that this
equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment.
This equipment should be installed and operated with minimum distance of 20 cm
between the radiator and your body.
This transmitter must not be co-located or operating in conjunction with any other
antenna or transmitter.
Déclarations selon le CFR 47 Sections 2.1091 and RSS-102 :
Respectant les informations relatives à l'exposition aux radiations de fréquences radio, on
déclare que cet équipement respecte les limites d'exposition aux radiations de la FCC aux
conditions prévues pour un environnement non contrôlé.
Cet équipement doit être installé et fonctionner à une distance minimale de 20 cm
entre l'appareil irradiant et votre corps.
Cet émetteur ne doit pas être installé ou utilisé en conjonction avec d'autres
antennes ou d'autres émetteurs.
AUS/NZ:
 The device complies with the AS/NZS 4268 requirements for Bluetooth LE
transceiver under the Radiocommunications Act 1992; Radio communications (Low
Interference Potential Devices) Class Licence 2015 compilation 2016 May 4
Japan:
 The device complies with the requirements of the ordinance regulating Radio
Equipment (2005-08), Art2. item 19 for Bluetooth LE applications.
EC/ International
 The device complies with the essential requirements of the RED directive
2014/53/EU directive with respect to the EMC requirements, safety and radio
spectrum matters.
 The device complies with the essential requirements of the 2011/65/EC directive on
the restriction of the use of certain hazardous substances in electrical and electronic
equipment (ROHS2).
 The device complies with the essential requirements of the EC 1907/2006
regulation concerning the Registration, Evaluation, Authorization and Restriction of
Chemicals (REACH).

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Danalock V3-BTZBE, Technical Manual v.2.3, February 2019 Page 20
 The device complies with the requirements of the 2012/19/EU directive on waste
electrical and electronic equipment (WEEE).
Including:
EN 14846:2008 Electromechanically operated locks and
striking plates (Declaration)
(EN/IEC 60950-1 + A11, A1,
AC, A12 and A2):2013 ITE Safety
CE
The V3-BTZBE product complies with the essential requirements of the RED Directive
2014/53/EU as stated by the EC Declaration of Conformity.
Certificates and Declaration of conformity (DOC) statements can be downloaded from the
danalock website:
https://doc.danalock.com/