Escene SayHi CC800v2 User manual

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CC800v2 IP Phone
User Manual
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Es sc ce en ne e C Co om mm mu un ni ic ca at ti io on n C Co o. .L Lt td d

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Tables of Contents
1.Getting Started.............................................................................................................................4
About........................................................................................................................................4
Feature Highlights:.................................................................................................................4
Technical Features.................................................................................................................4
2.Connecting Your Phone.............................................................................................................7
3.Phone overview...........................................................................................................................8
Understanding Buttons and Hardware................................................................................8
Understanding Phone Screen Features..............................................................................9
3.1Basic Call Handling ................................................................................................................10
Network Setting....................................................................................................................10
Placing a Call........................................................................................................................11
Answering a Call...................................................................................................................12
Ending a Call.........................................................................................................................13
Using Hold and Resume (Switch Calling Line)................................................................13
Transferring Calls.................................................................................................................14
Using Mute............................................................................................................................14
Do Not Disturb ......................................................................................................................15
3-way Conference................................................................................................................15
VOIP Call Forwarding..........................................................................................................16
3.2 Advanced Call Handling........................................................................................................17
Speed Dialing........................................................................................................................17
Using the phone book..........................................................................................................17
Using Call Logs.....................................................................................................................20
Black List ...............................................................................................................................20
Fuzzy search.........................................................................................................................20
Time & Date...........................................................................................................................21
3.3 Keypad Instruction.................................................................................................................22
Language...............................................................................................................................22
SIPAccount Settings ...........................................................................................................22
Load default settings............................................................................................................24
Customizing Rings and Volume.........................................................................................24
View status............................................................................................................................24
Diagnose................................................................................................................................25
4.WEB User Interface..................................................................................................................26
Main Interface-Phone Status..............................................................................................26
4.1 Net Work .........................................................................................................................27
4.1.1 LAN Port..............................................................................................................27
4.1.2 PC Port.................................................................................................................29
4.1.3 Advanced.............................................................................................................29
5 SIPAccount................................................................................................................................30
5.1Basic.................................................................................................................................30
5.2 Call...................................................................................................................................32

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5.3 Security ...........................................................................................................................33
6 Phone Setting............................................................................................................................33
6.1 Basic................................................................................................................................33
6.1.1 Time Settings ......................................................................................................34
6.1.2 Call........................................................................................................................35
6.1.3 VoIP Call Forward...............................................................................................37
6.1.4 QoS.......................................................................................................................38
6.2 Advanced........................................................................................................................38
6.2 .0 Audio....................................................................................................................38
6.3 Line Keys................................................................................................................40
6.4 Function Keys.........................................................................................................41
6.5 Soft Key...................................................................................................................41
6.6 Dial Plan..................................................................................................................42
6.7 IP Strategy ..............................................................................................................43
7 Phone Book ...............................................................................................................................43
7.1 Group...............................................................................................................................43
7.2 Contact............................................................................................................................44
7.3 LDAP ...............................................................................................................................44
7.4 Ban List ...........................................................................................................................45
8 Phone Maintenance..................................................................................................................46
8.1 Basic................................................................................................................................46
8.1.1 HTTP Upgrade....................................................................................................46
8.1.2 FTP Upgrade.......................................................................................................47
8.1.3 TFTP Upgrade ....................................................................................................48
8.1.4 Default Setting ....................................................................................................49
8.1.5 Reboot..................................................................................................................49
8.2 Advanced........................................................................................................................50
8.2.1 Log........................................................................................................................50
8.2.2 Auto Provision.....................................................................................................50
9 Password....................................................................................................................................52
10 WEB Other Settings or Information - Appendix..................................................................52
10.1 WEB User.....................................................................................................................52
10.2 Multi-Language............................................................................................................52
10.3 Note Tips.......................................................................................................................53

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1.Getting Started
About
ESCENE CC800v2 is one of the SayHi series IP Phone in the Call Center.
It has has the unique style, good utility, clear voice etc feature. Cooperating
with communication platform to finish strong phone functions, such as: call
transfer, hotline function (immediately/delay), a key cancellation and
registration, a key automatic response, etc.
Feature Highlights:
One key enable or disable accounts register function.
One key enable or disable auto-answer function.
One key change the ringing type.
Multi-language, e.g. Chinese, English, Russian, French etc .
Two SIP accounts and support three-way conference, SMS.
2xLAN, PoE, RJ9Headset.
5 programmable keys.
USB port for external unit charging.
XML/LDA, BLF/BLA
Auto-provision, HTTP/TFTP/FTP, TR069 .
Light of status.
Technical Features
Item
CC800v2
Screen
Grayscale LCD with background light
128*64 pixel, 4 display, 2.3 inch
Language
Multi-Language
(e.g.CN/EN/Spain/Portugal/Poland/Turkey/French/Italy etc.)
Line
2 ,Light status: Coming call & Hold(Red flashing);Talking (Red)
Function
Keys
2 Line keys, Auto-ANS , Hold, RD & Mute, these five keys also support
programmable function.
Hands-free,Volume adjust, VOL,
VoIP
Protocol
SIP 2.0

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Network
Protocol
HTTP, BOOTP, FTP, TFTP, IEEE 802.1Q, *IEEE 802.1X
Codec
PCMA,PCMU, G.722 ,G.729 A,G.723.1(5.3Kb/s, 6.4Kb/s),iLBC
QoS
TOS, Jiffer Buffer, VAD, CNG, G.168 (32ms)
Network
2×RJ45 10/100M Ethernet Interfaces (LAN/PC)
IPAssignment: static IP, DHCP, PPPoE
PC port support Bridge and Router
DNS SRV,STUN, VPN(L2TP), VLAN/QoS
STUN,DTMF(In-band/RFC2833/SIP INFO)
DC 5V Power Port, USB Power Port
RJ9 Call Center Headset Port, 3.5mm PC Headset Port
Voice
Hands-free model available by Full-duplex
Separated 9 Level VolumeAdjustment
Function
APP
Quickly Register\Down
Auto-Answer
PCAPP control calling
Call Waiting, Call Queuing, Line Switching
Call Forward, Call Transfer, Call Holding, Call Pickup,
Callback One Key Dial, Redial
Phone directory speed dial, Call record direct dial
Mute
PBX
Call Transfer, Call Pick-Up, Network-Meeting, DND, Call Waiting, Call
Hold.
Call Barring, Call Back On Busy, Anonymous Call ,Intercom, Paging
Application
LDAP
Enterprise phone directory, download with server, and it support 800
contacts
Public phone directory
XML Phonebook : Search /Input/ Out put
Private phone directory: input/output 300 contacts, every contact can
save 3 numbers and the size of number is 19 byte.
Call History(600): every records is 200 with Miss Calls /Received
Calls/Dialed Calls.
Voice Message, Voice Mail Box, Light of Message.
Ringing Update, Input, Del,
*we also support to order the otherAPP.
Security
Login the website by password
Login the LCD by password
Signaling encryption(RC4)
Media encryption(RC4)
VPN, 802.1X, VLAN QoS(802.1pq), *LLDP
TLS, MD5,AES, ROOT/USER Management

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Management
Upgrade: HTTP/TFTP/FTPAuto-provision/TR069
Configurations: Phone/Http/Auto provision/TR069
Debug: Telnet/Phone/Web
Keyboard Setting
Power
Supply
Power adapter:AC100~240V input and DC 5V/1Aoutput
PoE(IEEE 802.af),USB
Specification
Storage Temperature: 0℃-60℃
Operating Humidity: 10%-90%
Size 162x105x62MM
Certificate
CE、FCC、RoHS、Avaya、Broadsoft、Alcatel、Yeastar、Digium、
Metaswitch etc.
Note: “*” Sign means function has not been published yet.

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2.Connecting Your Phone
Your system administrator will likely connect your new SayHi CC800v2 IP Phone to the
corporate IP telephony network. If that is not the case, refer to the graphic and table below
to connect your phone.
1) Open the box CC800v2 IP Phone; carefully check the packing list, Packing List as
follows:
Item
Counts
IP Phone
1
Power adapter
1(Non Standard)
RJ45 cable
1
Quick Installation
1
Product certification
1
2) As shown in figure 2.1 and figure 2.2 interface；When the power up , IP Phone
will automatically start if IP Phone with POE function. Connect your computer to PC
interface of the phone with cable. RJ45 cable into the LAN interface
3) The phone must work together with power adapter without POE support.
* More detailed description please refers to the 3.Phone overview-Understanding
phone buttons and hardware.
Figure 2.1 Interfaces of SayHi CC800v2
RJ9 Headset Port
Monitor Port
3.5mm Headset Port
USB Power Port
Power Port
LAN/PC Port

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3.Phone overview
Understanding Buttons and Hardware
From figure 3.1 to figure 3.2, you can understand buttons and hardware about SayHi
CC800v2
Figure 3.1 Buttons and Hardware of SayHi CC800v2

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Num
Buttons & HD
Description
1
LCD
132*64 Pixel LCD.
2
Soft key
Operating function with what is the LCD show.
3
Line keys
Select the phone line（Call or Answer) ；
Different colors for different status:
1) Red, flashing: There is an incoming call.
2) Red, steady: Pick up and enter normal call.
4
Auto-ANS
Turn on or Shut down the auto answer service.
5
Hold
Hold button: Put a call on hold
6
RD/MUTE
RD: Redial a call.
Mute button: Toggles the Mute feature on or off.
Red means the feature is enabled.
7
Headset
Headset button: Toggles the headset on or off.
Red means the feature is enabled.
8
VOL±: Controls the volume and other settings
VOL: Change the voice model with
9
0-9, *, #
Basic Call Handling: press “#” send out a
call(default)
Navigation buttons :
“Up”: -2 ; “Down”-8; “Left”-4; “Right”-6;
Understanding Phone Screen Features
This is what your main phone screen might look like:
Figure 3.3 LCD of SayHi CC800v2/CC800v2

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Num
Screen
Functions
1
Time and Date
Show current time and date.
2
Auto-answer
Enabled Auto-answer, displays “AA”
3
Missed calls
Show the number of missed calls.
4
Line status
Show the phone line status:
1) : Disconnect into network.
2) : Only Peer-to-Peer call.
3) : Network connected normal, but the line is
not successfully registered.
4) : Network is OK and the line is available.
5) : Line is turned on DND.
5
Soft key labels
Each displays a softkey function (displayed on your phone
screen), and the function is different when menu changes.
3.1Basic Call Handling
You can perform basic call-handling tasks using a range of features and services. Feature
availability can vary; see your system administrator for more information.
Network Setting
If you want
to …
Then…