Escene Sayhi ES220 User manual

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EsceneCommunication
ES220IPPhone
User Manual
firmware:v1.0.2.9-777）
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TablesofContents
1. GettingStarted.............................................................................................................................1
About........................................................................................................................................1
FeatureHighlights:...................................................................................................................1
TechnicalFeatures....................................................................................................................1
2. ConnectingYourPhone...............................................................................................................3
3. Phoneoverview...........................................................................................................................4
UnderstandingButtonsandHardware......................................................................................4
UnderstandingPhoneScreenFeatures......................................................................................6
4. BasicCall Handling....................................................................................................................7
PlacingaCall............................................................................................................................7
AnsweringaCall......................................................................................................................8
EndingaCall............................................................................................................................8
UsingHoldandResume(SwitchCallingLine)........................................................................9
TransferCalls............................................................................................................................9
UsingMute...............................................................................................................................9
DoNotDisturb........................................................................................................................10
3-wayConference...................................................................................................................10
5. AdvancedCall Handling...........................................................................................................11
UsingthePhoneBook............................................................................................................11
UsingCall Logs......................................................................................................................13
6. KeypadInstruction....................................................................................................................14
SIPAccountSettings...............................................................................................................14
NetworkSetting......................................................................................................................15
PCPort....................................................................................................................................16
Loaddefault settings...............................................................................................................16
Modifypassword....................................................................................................................16
Languagesetting.....................................................................................................................17
CustomizingRingsandVolume..............................................................................................17
Viewstatus..............................................................................................................................18
Diagnose.................................................................................................................................18
7. Web Settings..............................................................................................................................19
ConfigGuide...........................................................................................................................19
Network..................................................................................................................................21
SIPAccount............................................................................................................................22
Audio......................................................................................................................................23
PhoneBook..............................................................................................................................24
Group..............................................................................................................................24
Contact............................................................................................................................25
LDAP..............................................................................................................................25
BanList............................................................................................................................26
EnterprisePhonebook.....................................................................................................27
Advanced................................................................................................................................27

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PhoneSetting..................................................................................................................27
VLANSetting.................................................................................................................29
VPNSetting....................................................................................................................30
DialPlansetting..............................................................................................................30
GlobalSIP.......................................................................................................................32
PhoneMaintenance.................................................................................................................32
Log..................................................................................................................................32
Default Setting................................................................................................................33
AutoProvision................................................................................................................34
FTPUpgrade...................................................................................................................35
TFTPUpgrade.................................................................................................................36
HTTPUpgrade................................................................................................................37
Reboot.............................................................................................................................38
PhoneStatus............................................................................................................................39
SystemInfo.............................................................................................................................40
About......................................................................................................................................40
Appendix：.............................................................................................................................42

ES220 IPPhone
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1. GettingStarted
About
ES220PisapopulartypeIPPhoneinSayhiphonesseries,withmoderndesign,functional,
practicaland voiceclaritycharacteristics.Itaccomplishedthepowerfultelephonyfeaturesby
cooperating withthecommunicationsplatform,suchascall transfer,hotline,multi-party
conferences,voice mail, interruption-free, etc.
FeatureHighlights:
lHD Voice:HD Codec
lSupportunifiedmaintenance and autoupgrade
lSupportPlugandPlay
lEnterprisePhoneBook
lSupportPSTNinterface
lSupportHeadsetinterface
lSupportPoEand ACpoweradapter
TechnicalFeatures
Item TechnicalFeatures
GraphicLCDwithbackground light
Screen
16*2 characters
Language SupportMulti-Module
Line 2VoIPLine
Function
Keys
6 Navigationkeys(arrowbutton, OK button, Cbutton)
Volumebutton(multiplexupanddownkeys)
Hands-free
Headset
Message
Hold
Redial
Conference
Transfer
VoIP
Protocol
SIP2.0
Network
Protocol
HTTP、DHCP、TFTP、*IEEE 802.1Q、*IEEE 802.1X

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Codec G.723.1 (5.3K6.4Kb/s)、G.729A(8Kb/s)、G.711A/U(64Kb/s),G.722
QoS TOS, JifferBuffer, VAD, CNG, G.168 (32ms)
Network 2*RJ45 10/100MEthernetinterfaces(LAN/PC)
IPAssignment: StaticIP 、DHCP、PPOE
VPN(L2TP、SSL_VPN)
DNSClients(PrimaryandSecondary)
Speech HD Voice:HD Codec/Handset/Speaker(Full-duplex)
Handset, HeadsetorHand-freeMode,
Supportcall centrebyheadsets
9-levelsvolumeadjustment
Call
Processing
Call Waiting, Call Queuing
Call Forward, Call Transfer, Call Holding, Call Pickup, Callback
Redial,Auto-answer
Phonedirectoryspeeddial, call recorddirectdial
3-wayconference
DnD
Voicemail,Voice Prompt, Voice Message
Application
Enterprisephonedirectory
XMLPhonebook
Privatephonedirectory
Security PasswordLogin Web
Signalingencryption
Mediaencryption
Management
Upgrade:HTTP/TFTP/FTPAuto-provision/TR069
Configurations:Phone/Http/Autoprovision/TR069
Debug:Telnet/Phone/Web
Power
Supply
Poweradapter:AC100~240VinputandDC5V/1.2Aoutput
PoE(IEEE 802.af)
Specification
StorageTemperature:0℃~60℃
OperatingHumidity:10%~90%
Size:168mm*205mm*85mm

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2. ConnectingYourPhone
Yoursystemadministratorwilllikely connectyournewSayHiES210 IPPhonetothecorporateIP
telephonynetwork.Ifthatisnotthecase,refertothegraphicandtablebelowtoconnectyour
phone.
1)OpentheboxofES210 IPPhone，carefullycheckthepacking listasfollow:
Item Counts
IPPhone 1
Handset 1
HandsetCord 1
Poweradapter 1 (needtobuy )
RJ45 cable 1
RJ11 cable 1 (ES2xx)
CD 1
QuickInstallation 1
QuickUserGuide 1
Productcertification
1
2)Asshowninfigure2.1，pleaseplugHandsetCordintoRJ11 interfaces(IPPhoneand
Handset)，RJ45 cableintotheLANinterface；IPPhonewill automaticallystartifIPPhonewith
POEfunction.
3)ThephonemustworktogetherwithpoweradapterwithoutPOEsupport.
4)If youwantconnectyourcomputerintoLANatthesametime,pleaseconnectyour
computertoPCinterface ofthephonewithaRJ45 cable.
Figure2.1 InterfacesofSayHi ES220

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3. Phoneoverview
UnderstandingButtonsandHardware
You canidentifybuttonsand hardwareonyourSayHiES220 fromfigure3.1.
Figure3.1 SayHi ES220
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6
Item Description
1 messagebutton: whenhavenewmessagein,
thelightwillblinkred
2 Line1 Whenyouusethisline,thelightisred
3 and PSTN Headsetbutton: Togglestheheadsetonoroff.
Whenheadsetison, thelightisred .
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4 Line2 Whenyouusethisline,thelightisred
5 0-9，*，# BasicCall Handling:press #”send outacall bydefault.
6 Navigation
button
Allowsyoutoscroll throughmenusandhighlightitems.Whenthe
phoneison-hook, it becomesashortcutkeyasfollow:
Up”:Adjustringvolume，operatewiththe down”button
Down”:Open MissedCalls”list:
Left”:Open ReceivedCalls”list;
Right”:Open DialedNumbers”list.
7 OK OK button:Toconfirmtheaction,it alsohasamenubutton
function;it allowsyoutoscroll throughmenus.
8 C Backbutton:Returntothestandbyinterface.
Whenincommunication press ”C”, it hasmutefunction.
9 CONFERENCE
Conferencebutton:Connectcalling/calledpartytotheconference.
10 TRANSFER Transferbutton：Transferredirectsaconnectedcall.
11 HOLD/PickupHoldbutton:Putacall onhold.
12 REDIAL Redialbutton:Todialthelastnumber.
13 SpeakerbuttonSpeakerbutton:Togglesthespeakerphoneonoroff.
Red, steady:Pickupand enternormalcall.
14 Speaker Soundsoutputwhenhands-free.
15 Handset Use to sounds in/output.
16 Handsetcord Connects between handset and phone.
17 LCDscreen 128*32 characters, grayscaleLCDwithbackgroundlight.
18 Lightstrip Redflashing:Thereareincomingcall；
Red, steady:MissedCalls, orphonebusy;
19 Hands-free
microphone
Soundsinputwhenhands-free

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UnderstandingPhoneScreenFeatures
Thisiswhatyourmainphonescreenmightlooklike:
Figure3.3 SayHi ES220 PhoneLCD
②
Screendisplays Functions
1 Linestatus Showthephonelinestatus:
1) :Disconnectintonetwork.
2) :OnlyPeer-to-Peercall.
3) :Networkconnectednormal,butthe
lineisnotsuccessfullyregistered.
4) :NetworkisOK and thelineisavailable.
5) :LineisturnedonDND.
2 Timeanddate Showcurrenttimeanddate Youcansetwithdifferentsources，
themore 7. Web Setting)
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1

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4. BasicCall Handling
You canperformbasiccall-handlingtasksusingarangeoffeaturesandservices.Feature
availabilitycanvary;see yoursystemadministratorformoreinformation.
Note: Theboldtypeofthefollowingtext intablesignifiesthephone'sbutton.
PlacingaCall
Herearesomeeasywaystoplace acall onSayHiES220 IPPhone:
Ifyouwantto... Then
Place acall using
thehandset
Pickup thehandset
Place acall using
aspeakerphone
Press Speaker button
Place acall using
aheadset
Putonyourheadset,
active Headset buttonso
thatthestatuslightis
Red ,and thendoas
usingspeakerphone
--1)You canheardialtone;
--2)Enteranumber；
--3)Press #button (default)，
-orwait 5s(default), thenit sendthe
numberautomatically.
Redial --Press REDIAL buttontodialthelastnumber,
-orpress Navigationbutton-Right (inStandbyinterface)> Dialed
number”, selectanumber, thenselect Dial ,andpress OK button.
Dialfromacall
log
--1)Press OK button >Call history”,youcanselect Missedcalls”,
Receivedcalls”and Dialednumbers”,
-orpress Navigationbutton (inStandbyinterface)>select Missed
calls”(down), Receivedcalls”(left)and Dialednumbers”(right))；
--2)Thenpress OK button .
Tips
•Youcandialon-hook,withoutadialtone(pre-dial). Topre-dial, enteranumber, and thengo
off-hookbyliftingthehandsetorpressing Headset or Speaker button.

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•If youmakeamistakewhiledialing,press Cbuttontoerasedigits.
Answering aCall
You canansweracall by simplyliftingthehandset,oryoucanuseotheroptionsiftheyare
availableonSayHiES220.
Ifyouwantto... Then...
Answerwitha
handset
--Pickupthehandset
Answerwiththe
speakerphone
(Non-headsetmode)
--Press Speaker button
Answerwiththea
headset
--1)Yourphonering;
--2)LightstripisRed
and flashing；
--Putonheadset,press Headset button
sothatthestatuslightisRed ,and
thendoasusingspeakerphone
Auto-answer --1)Press OK button> Functionsetting”> Autoanswer”;
--2)Select Enable”;
--3)Yourphoneanswersincomingcallsautomaticallyafterafewrings.
Tips
•YoursystemadministratorconfiguresAuto-answertouseeitherthespeakerphoneoraheadset.
You mightuseAuto-answerifyoureceiveahighvolumeofincomingcalls.
EndingaCall
Toendacall, hangup. Herearesomemoredetails.
Ifyouwantto... Then...
Hang upwhileusing the
Handset
-- Returnthehandsettoitscradle
Hang upwhileusing the -- Press Speaker button thatisRed

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speakerphone
Hang upwhileusing the
Headset
--Press Handset button, Donotkeeptheheadsetmode)
UsingHoldandResume(SwitchCallingLine)
You canholdand resumecalls.
Ifyouwantto... Then...
Putacall on hold Press HOLD button
Resumeacall Press line button
Tips
•EngagingtheHoldfeaturetypicallygeneratesmusicorabeeping tone.
TransferCalls
Transferredirectsaconnectedcall. Thetargetisthenumbertowhichyouwanttotransferthecall.
Ifyouwantto... Then...
Talktothetransfer
recipientbefore
transferringacall
(consult transfer)
--1)Press TRANSFER button;
--2)Enternumber;
--3)press #”default),
-orwait five seconds(default)thentransferthecall
UsingMute
WithMuteenabled,you canhearotherpartiesonacall buttheycannothearyou.Youcanuse
muteinconjunctionwiththehandset, speakerphone,oraheadset.
Ifyouwantto... Then...
ToggleMuteon Press Cbutton,whenyou arein communication, and wanttosetMute

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function
ToggleMuteoff Press Cbutton, thenthemuteoff
DoNotDisturb
You canusetheDoNotDisturb(DND)featuretoblockincomingcallsonyourphonewithabusy
tone Canalsobesettotheirvoice mail orotherextensionnumbers, etc.).
Ifyouwantto... Then...
EnableDND on aline
--1)Press OK button > Functionsetting”> DND”>(selectline)
Enable”
--
2)All enabledlineonthephonewouldchangesto
status.
DisableDND Press OK button> Functionsetting”> DND”>(selectline)
Disable”
3-wayConference
You canestablishathree-partyconference,during theconversationthreephonepartiescan
communicatewitheachother.
Ifyouwantto... Then...
Invitethetransfer
recipientintoa
conferenceina
transferring
--1)Whenthetransferrecipientanswerthecall,press
CONFERCENCE buttononyourphone;
--2)Thentheheldone,transferrecipientandyouwill beintoa
conference, andtheLCDwilldisplay status.
Invitethethirdparty
intoaconference in
aactivecall
--1)Press CONFERENCE buttoninanactivecall;
--2)Enterthethirdpartynumber；
--3)Afterconnectedthethirdparty,press CONFERENCE button
again

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5. AdvancedCallHandling
UsingthePhoneBook
You canstorealargenumberofcontactsinyourphone'sdirectory.Youcanadd, edit,delete, dial,
orsearchforacontactinthisdirectory. However, it onlycanconfigurethephonebook onweb
pageinSayHiES220. Fordetails,youcanreferto 7.WebSettings.
However, youcandialfromPhoneBookonthephoneaftersettingphonebookon webpage.
Ifyouwantto . Then
Call fromphone
book
--1)Press OK button> Phonebook”
--2)Select Personalphonebook”>ViewALL”
-orselectacontactwhoarebelongtodifferentgroup
--3)Selectacontactandanumber, thenpress OK button
Addgroup
--1)Press OK button> Phonebook”
--2)Select Personalphonebook”>Modify”
--3)Selectthe Add group”thenpress OK button
--4)Usethenavigationkeystoselectcontent,press OK buttontoset
and modify:
-Group name:nameofthegroup
--5)Press OK”tocomplete
AddContacts --1)Press OK button> Phonebook”
--2))Select Personalphonebook”>Modify”
--3)Select Add contact”, press OK button
--4)Usethenavigationkeystoselectcontent,press OK buttontoset
and modify:
-Name:setthenameofcontact,
-NO.1-3:you cansetup3contacts’numbers: Mobile、Office
Number、OtherNumber）
-Group:thecontactsbedividedintodifferentuser’sgroups

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--5)Press Save”tocomplete
--6)Press Delete”tocancelyourinput.
Modifygroup --1)Press OK button> Phonebook”
--2)Select Personalphonebook”>Modify”
--3)Select Modify Group”, press OK button
--4)Selectthegroup youwanttomodify,press the OK buttontoset
and modify
--5)Press OK”tosavethechange
Deletegroup --1)Press OK button> Phonebook”
--2)Select Personalphonebook”>Modify”
--3)Select Modify Group”, press OK button
--4)Selectagroupyouwanttodelete, press OK button
Find --1)Press OK button> Phonebook”
--2)Select Personalphonebook”>Find”
--3)inputthegroundnamecanfindtheground
LDAP
--1)Press OK button> Phonebook”,
--2)Select“LDAP”,press the OK button.
--3)Select“Searchname->name”,theninputthename,andpress OK
orBack.
--4)Select Searchnumber->Number”,theninputthenumber,and
press OK orBack.
Pay attention:beforeyouuseLDAPfunction, youneedto configure
LDAPruleinthewebconfigurepage.

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UsingCall Logs
Yourphonemaintainsrecordsofyourmissed,placed, and receivedcalls.
Ifyouwantto Then
Viewyourcall logs --1)Press OK button > Call history”> MissedCalls”, Received
Calls”, or Dialednumbers”
--2)Usethenavigation keystoviewthecall recordinformation.
--)You candeletetheinformation,Select Deleteall”
Dialfromacall logPleaserefertothepreviouspart 4.Basiccall handing Placing a call.
Tips
•Eachcall logstoreupto20 entriesonSayHiES220 IPphone.

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6. KeypadInstruction
SayHiseriesIPphonesarecan beconfiguredintwoways. Thefirstyou canusethephonekeypad
whereyou cansettingsforyouIPphones,theotheryoucanlog intoUserOptionswebpages
whereyou cansettingsforyouIPphones.
Usephonekeypadtosetting.Press OK buttonto themainmenu,Usethenavigationkeysto select
menu,press OK buttontoconfirmmenuselections, press C buttontodeleteinputinformation.
Tips
•Whenyou wanttotype .”insettingIPaddress withkeypad,youcanpress *button.
SIPAccountSettings
SayHiES220 seriesIPphonemakecallsbasedon sipaccounts,sayHiES220 seriesIPphonescan
support2 independentSIPaccount, EachaccountcanbeconfiguredtodifferentSIPserver.
Ifyouwantto Then...
CreateanSIPaccount --1)Select Systemsetting”> Advancedsetting”；
--2)Enterthepasswordrequired Thedefaultisempty) ；
--3)Select SIP”> AccountsSIP”；
--4)Selectoneoftheaccountyouwanttosetting,youcanconfigurethe
followingparameters
-Enableaccount*:SelectEnable
-Accountmode :VOTPorPSTN, usuallyselectVOTP
-Display Name:Thenamedisplayedonthescreen
-Account*:theaccountmatchedwiththeSIPserver. extension
number) ,
-Authenuser:theAuthenticatedusersmatched with theSIPserver.
Thedefault Withthesameaccount)
-userpwd*:theuserpasswordmatchedwiththeSIPserver
-Description:descriptionofthisaccount,
-SIP1*:theprimarySIPserver,Bydefault all callsthroughthe
server,

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-SIP2:thesecondarySIP,Whentheprimaryserveris
unavailable,usetheSIPserver
-Refreshtime:Registrationrefreshinterval, theminimumvalueis
20 Thedefaultvalueis3600.
-Contype:UDPorTCP, usuallyselectUDP
-Amountofusedline:theaccountuseonelineortwolines.
--5)Setuptheaboveparameters,select Save”tosavessettings,
Completetheaccountcreation.
* Note:theparameterswiththe*markmustbeset.
Disablesipaccount --1)Select Systemsetting”> Advancedsetting”；
--2)Enterthepasswordrequired Thedefaultisempty) ；
--3)Select SIP”> Accountsip”；
--4)Select Enableaccount”> Disable”；
--5)Select Save”tosavessettings
NetworkSetting
Ifyouwantto
Then
LAN Port --1)Select Systemsetting”> Advancedsetting”；
--2)Enterthepasswordrequired Thedefaultisempty) ；
--3)Select Network>LAN Port”,youcanconfigurethefollowing
parameters:
-Type:staticIPorDHCPorPPOE
-IP:enterIPaddress ,Note:DonotduplicatetheIPaddress with
otherdevicesonthenetwork
-Mask:enterappropriatesubmask
-GW:enterappropriategateway
-DNS1:enterIPaddress oftheprimaryDNSserver
-DNS2:enterIPaddress ofthesecondaryDNSserver
-Webport:thedefault Webportis80,ifyouchangeit(forexample

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changeit to88),youmustuseIPand Webporttologinthewebpage(for
examplehttp://192.168.0.200:88).Itwill takeeffecton nextreboot.
-Telnetport:thedefault Telnetportis23, ifyouchangeit (for
examplechangeitto2003),youmustuseIPandTelnetporttologinthe
managepage(forexampletelnet192.168.0.200:2003).Itwill takeeffect
onnextreboot.
PCPort --1)Select Systemsetting”> Advancedsetting”；
--2)Enterthepasswordrequired Thedefaultisempty) ；
--3)Select Network>PCPort”,youcanconfigurethefollowing
parameters:
-Mode:youcanselectbridgeorrouter
-4)Select Save”tosavessettings
Loaddefaultsettings
Ifyouwantto... Then...
Loaddefault settings --1)Choose Systemsettings”> Advanced
settings”；
--2)Enterthepasswordrequired Thedefault is
empty) ；
--3)Select loaddefault settings”,and
press ”OK”then Reboot”thephone.
Modifypassword
Ifyouwantto... Then...
Modifypassword --1)Choose Systemsettings”> Advanced
settings”；
--2)Enterthepasswordrequired Thedefault is

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empty) ；
--3)Select Modifypassword”,youcanchange
the Advancedpassword”.
Languagesetting
ES220 supportmultiplelanguagetochoose,suchas:Chinese 、English、Russian、French、Polish、
Spanlish、Portuguese。
CustomizingRingsandVolume
Ifyouwantto
Then
Changethering
tone
--1)Select Systemsetting”> Phonesetting”> Ring type”;
--2)Press navigation toSelectringtone
Adjustthevolume
level
--1)Select Systemsetting”> Phonesetting”> Volumesetting”
--2)You canadjustthevolumeleveloffollowingtypes
-Ring volume:Phonecall ring volume,
-Handsetvolume:Handleoutputvolume,
-Handsetmicvolume:Handleinputvolume,
-Speakervolume:Hands-free speakeroutputvolume,
-Speakermicvolume:Hands-free inputvolume,
-Headsetvolume:Headphoneoutputvolume,
Ifyouwantto Then
ChangethelanguagetoEnglish--1)Select Systemsetting”> Phonesetting”
> language”;
--2)select English ”
Changethelanguagetootherlanguage--1)Select Systemsetting”> Phonesetting”
> language”;
--2)selectwhichyouwanttodisplay