Escene SayHi ES290 User manual

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Escene Communication
ES290 IP Innovative
VoIP Phone User Manual
Escene
Escene Communication Communication Co.Ltd Co.Ltd

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Escene Communication
INDEX
1. Getting Started................................................................................................................................ 4
About...........................................................................................................................................4
Feature Highlights....................................................................................................................... 4
2. Set up the Phone............................................................................................................................. 4
3. Phone User Interface.......................................................................................................................6
3.1 Hardware Component Instructions...................................................................................... 6
3.2 Phone Screen Display Features............................................................................................. 7
3.3 Basic Network Settings..........................................................................................................9
3.4 SIP Account Settings..............................................................................................................9
3.5 Basic Features..................................................................................................................... 11
3.5.1 Making a Call............................................................................................................ 11
3.5.2 Anonymous Call....................................................................................................... 11
3.5.3 Redial........................................................................................................................11
3.5.4 Call Log..................................................................................................................... 12
3.5.5 Making Calls to Contact........................................................................................... 12
3.5.6 Multi-lines to Answer the Call................................................................................. 13
3.5.7 Auto-Answer............................................................................................................ 13
3.5.8 Ending a Call.............................................................................................................13
3.5.9 Using Hold and Recover (Switch Calling Line)......................................................... 14
3.5.10 Transferring Calls....................................................................................................14
3.5.11 Using Mute.............................................................................................................15
3.5.12 Do Not Disturb....................................................................................................... 15
3.5.13 3-way Conference.................................................................................................. 16
3.5.14 Voice Mail...............................................................................................................16
3.6 Advanced Settings...............................................................................................................17
3.6.1 Using the phone book..............................................................................................17
3.6.2 Using Call Logs..........................................................................................................20
3.6.3 Peer-to-Peer............................................................................................................. 20
3.7 Keypad Setting.................................................................................................................... 20
3.7.1 Language Setting...................................................................................................... 21
3.7.2 Message................................................................................................................... 21
3.7.3 Time & Date............................................................................................................. 21
3.7.4 Ring Tone and Volume Setting................................................................................. 22
3.7.5 Searching Phone Book............................................................................................. 22
3.7.6 Cannot Set the Features with Keypad..................................................................... 23
4. WEB User Interface....................................................................................................................... 23
Main Interface-Phone Status.................................................................................................... 23
4.1 Net Work............................................................................................................................. 24
4.1.1 LAN Port................................................................................................................... 24
4.1.2 PC Port......................................................................................................................26
4.1.3 Advanced..................................................................................................................27

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5 SIP Account.....................................................................................................................................28
5.1Basic..................................................................................................................................... 28
5.2 Call....................................................................................................................................... 29
5.3 Security................................................................................................................................30
6 Phone Setting................................................................................................................................. 31
6.1 Basic.....................................................................................................................................31
6.1.1 Time Settings............................................................................................................32
6.1.2 Call............................................................................................................................33
6.1.3 VoIP Call Forward..................................................................................................... 34
6.1.4 QoS........................................................................................................................... 35
6.2 Advanced.............................................................................................................................35
6.2 .0 Audio....................................................................................................................... 35
6.3 Line Keys......................................................................................................................37
6.4 Function Keys.............................................................................................................. 38
6.5 Soft Key....................................................................................................................... 38
6.6 Dial Plan.......................................................................................................................39
6.7 IP Strategy................................................................................................................... 40
7 Phone Book.................................................................................................................................... 40
7.1 Group...................................................................................................................................40
7.2 Contact................................................................................................................................ 41
7.3 LDAP.................................................................................................................................... 41
7.4 Ban List................................................................................................................................ 42
8 Phone Maintenance....................................................................................................................... 43
8.1 Basic.....................................................................................................................................43
8.1.1 HTTP Upgrade.......................................................................................................... 43
8.1.2 FTP Upgrade............................................................................................................. 44
8.1.3 TFTP Upgrade........................................................................................................... 45
8.1.4 Default Setting......................................................................................................... 46
8.1.5 Reboot...................................................................................................................... 46
8.2 Advanced.............................................................................................................................47
8.2.1 Log............................................................................................................................ 47
8.2.2 Auto Provision..........................................................................................................47
9 Password........................................................................................................................................ 49
10 WEB Other Settings or Information - Appendix.......................................................................... 49
10.1 WEB User...........................................................................................................................49
10.2 Multi-Language................................................................................................................. 49
10.3 Note Tips........................................................................................................................... 50

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1. Getting Started
About
Escene ES290 is a highly innovative based VoIP phone, It can perfectly satisfy all kinds of businessmen's
communications. ES290 integrates with 132x64 pixel graphic LCD, a large resolution display, elegant and
intuitionist user interface, which you can perfectly experience.ES290 delivers HD audio quality with HD handset,
HD speaker and HD codec (G.722), it rich features can effectively improve the communications in working. ES290
quite meets the demands of SMEs, Home Office and ISP applications.
Feature Highlights
a) Multi-Language
The LCD display supports Multi-Language.
b) HD Voice
Special voice processing technology, high-fidelity voice quality, HD encoding, HD Handset,
ensure clear, realistic smooth communication.
c) Senior Calling Ability
2 lines with double color(GREEN & RED) LEDs, Synchronously control or manage 2 calls,
Call queue, Switch between lines. Multi-parties conference, call transfer.
d) All kinds of Phone Book
It supports XML Personal Phone Book\LDAP\Enterprise Phone Book etc. This feature
satisfies customer's phone book requirements.
e) Support HTTP\TFTP\FTP\Auto-Provision.
f) Support POE(Remark: ES290-PN) and Power Adapter.
g) 2-angle adjustable bracket, wall-mountable
2. Set up the Phone
a) Packing List:
Check the packing list before installation, if you find anything missing, contact your system
administrator.
1*ES290 IP Phone
1*Handset
1* Handset Cord
1*Ethernet Cable
1*Phone Bracket

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1*Quick Setup Guide
1*Manufacturer Certification
b) Phone Installation:
This section introduces how to install the phone with the components in the packing list:
Attach the Bracket
Connect the Handset and optional Headset
Connect the Network and Power
Attach the Bracket
Pls follow the following step "a" to "b", firstly let the part 1 of the bracket join to the phone,
and then let the part 2 of the bracket join to the lower holder.
Connect the Handset and optional Headset
Connect the Network and Power
You have two options for power supply. Your system administrator will advise you which one to
use.
AC power adapter
POE(Power over Ethernet) IEEE802.3af
NOTES：Pls make sure your phone support POE feature. You can check the label on the
back of the phone , for example "Model: ES290-PN Rev:2.1.0", the P means it support POE
feature.

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Note: If POE works, the phone doesn't need to connect to the AC power adapter. Make sure
the Ethernet cable and switch/hub is POE compliant.
3. Phone User Interface
3.1 Hardware Component Instructions
The main hardware components of the ES290 IP Phone are the LCD screen and the keypad.

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Hardware component instructions of the ES290 IP Phone are:
ITEM DESCRIPTION
1 LCD Screen Displayed information about calls, messages, soft keys, time, date and
other relevant data:
• Call information — caller ID, call duration
• Icons (e.g. )
• Missed calls or second incoming caller's information
•Time and date
2 Light Status Red-Flashing: There is an incoming call or be Hold.
Red-Steady: Hook-off. or be in an usual conversation
3 Line Key Green-Steady: There is a conversation making on the line
Red-Flashing: There is call coming in
Green-Flashing: The line is on hold
Dark: Accounts are idle
4 Soft Key Labels automatically to identity their context-sensitive features
5 OK Key Confirm the action
6 Navigation Key Scroll through the displayed information, and in the idle feature:
UP: Open the "All CONTACT LOG"
DOWN: Open the "MISSED CALL"
RIGHT: Open the "RECEIVED CALL"
LEFT: Open the "DAIL CALL"
7 C Key Cancels actions or rejects an incoming call, and the other feature:
In the idle: Open the "Phone Status".
Diagnosis: Press and hold 3 second to open "Hardware Diagnosis".
MUTE: "MUTE" feature is enabled if you press it while the conversation
making on the phone.
8 Functions Key Conference\Redial\Transfer\Hold
9 Speaker Key Toggles the hands-free speaker phone mode.
10 Keypad Provides the digits, letters and special characters in context-sensitive
applications.
11 Headset Key Toggles and indicates the headset mode.
12 Message Key Indicates and accesses voice messages.
13 Volume Key Adjusts the volume of the handset, headset, speaker and ringer
3.2 Phone Screen Display Features
If the phone has successfully started up and after using, the idle LCD display will show
information as below:

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ITEM DESCRIPTION
1 TIME & DATE TIME & DATE display in the middle of the screen.
2 Auto-Answer icon Enable this feature, it will display "AA" at the top right corner.
3 Missed Call Missed Call under the TIME in the middle of screen
4 Line Status There are four status as below:
a. :Disconnect the network
b. :Account failed to register
c. :Account successfully registered
d. :Account successfully registered and DND feature is enabled.
The DND icon also will display at the top right corner.
5 Soft Key Area Labels automatically to identity their context-sensitive features
6 Screen Top Icon The Screen Top Icon from left to right is:
: Handset Hand on status
:Speaker Hand on status
:Headset Hand on status
:Call MUTE
:Missed Call
:Call Forward
:Text Message
:Keypad Lock
:Network is unavailable

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3.3 Basic Network Settings
The phone supports Three Modes of Network Setting. Include PPPoE\Static IP\DHCP.
DHCP Setting
Feature Operating Steps
DHCP Press OK or MENU>System Settings>Advanced Settings>Password(Default is
Empty)> Network>LAN Port
Press LAN Port to login in to the menu
Select "DHCP" mode
Press "Enter" key
Set the DNS\web port\telnet port
Press "Save" key to make it work
Tips "Network is changed, press OK
reboot "
Static IP Setting
Feature Operating Steps
Static IP Press OK or MENU>System Settings>Advanced Settings>Password(Default is
Empty)> Network>LAN Port
Press LAN Port to login in to the menu
Select "Static" mode
Press "Enter" key
Set the IP\Mask\GW\DNS\web
port\telnet port
Press "Save" key to make it work
Tips "Network is changed, press OK
reboot "
PPPoE Setting
Feature Operating Steps
PPPoE Press OK or MENU>System Settings>Advanced Settings>Password(Default is
Empty)> Network>LAN Port
Press LAN Port to login in to the menu
Select "PPPoE" mode
Press "Enter" key
Set the User Name\Password\web
port\telnet port
Press "Save" key to make it work
Tips "Network is changed, press OK
reboot "

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3.4 SIP Account Settings
ES290 IP phone makes calls based on sip accounts, It can support Single account or Multi-account,
Each account can be configured to the different SIP server.
If you want to… Then...
Create an SIP account --1) Select “System setting” > “Advanced setting”；
--2) Enter the password required（The default is empty) ；
--3) Select “SIP” > “Account sip”；
--4) Select one of the account you want to setting, you can configure
the following parameters
-Enable account*: Select Enable
-Number of lines: Default is 2
-Description: description of this account
-Display Name: The name displayed on the screen
-Authentication user: the Authenticated users are matched with
the SIP server.(The default With the same account)
-Account*: the account matches with the SIP server.(extension
number)
-User pass word*: the user password matches with the SIP server
-SIP Server*: The primary SIP server, all calls through this server
-Out Bound Server: The out bound SIP server
-STUN Type: Enable/Disable STUN feature
-STUN: Input STUN URL
-Auto Answer: Enable/Disable this account auto answer feature
*Note: When you finish the setting, you can press Save to make it
work, and then you can see the status icon in the LCD idle.
The parameters with the * mark must be set.
Disable sip account --1) Select “System setting” > “Advanced setting”；
--2) Enter the password required（The default is empty) ；
--3) Select “SIP” > “Account sip”；

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--4) Select “Enable account” > “Disable”；
--5) Select “Save” to saves settings
3.5 Basic Features
3.5.1 Making a Call
Here are some easy ways to place a call on SayHi IP Phone:
If you want to... Then…
Place a call using
the handset
Pick up the handset --1) You can hear dial tone;
--2) Enter a number；
--3) Press #button (default)，
-or wait 5s (default), then it send the
number automatically.
Place a call using a
speakerphone
Press Speaker button
Place a call using a
headset
Put on your headset,
active Headset button so
that the status light is
Red , and then do as
using speakerphone
3.5.2 Anonymous Call
You can use anonymous call feature to block the identity and phone number from showing up to
the called party when you call someone. E.g, you want to call to consult some of the services, but
you don't want to be harassed.
Enable Anonymous Call Press OK or MENU> Function Setting> Anonymous
--Press Enter or OK button ,
-You can select which Account want to use, enable/disable this
feature and enable/disable reject anonymous

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3.5.3 Redial
To redial the last placed call from your phone
Redial --Press REDIAL button to dial the last number
-or press Navigation button-Left > “Dialed number”, select a
number, and press
3.5.4 Call Log
Dial from a call log --1) Press MENU or OK button >“Call history”, you can select "All
Calls", “Missed calls”, “Received calls” and “Dialed numbers”,
- or press Navigation button (in Standby interface) > select "All
Calls"(up) “Missed calls”(down), “Received calls”(left) and “Dialed
numbers” (right)
--2) Then press button.
NOTE: You also can press the "log" to login this menu when in the
idle.
3.5.5 Making Calls to Contact
You can also dial a contact from the Personal Phone Book.
Placing Calls to
Contacts
--1) Press MENU or OK button >“Phone Book”, you can select
"Personal Phone Book", “Enterprise Phone Book”, “LDAP” and
“Black List”,
- or press Navigation button (in Standby interface) > select the
desired contact.
--2) Then press button.
NOTE: You also can press the "DIR" to login this menu when in the
idle.

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3.5.6 Multi-lines to Answer the Call
Multi-lines to Answer
the Call
--1) Another Line button is Red and flashing, Light strip is Red and
flashing;
--2) Press the flashing Line button to answer (at this time, the
original call will be hold.)
3.5.7 Auto-Answer
You can set the phone and let it auto-answer the coming call.
Auto-Answer the
Coming Call
--1) Enable the Auto-Answer feature.
--2) Auto-Answer mode you can set in the MENU>Function Setting>
Auto Answer >Device
Speaker
Handset
Headset
When you use the Handset mode, at this time you need to hands up
the handset and then it can work at this status.
--3)Filter Groups
Auto-answer the coming call in this special groups.
3.5.8 Ending a Call
To end a call, hang up. Here are some more details.
Hang up while using the
Handset
--Return the handset to its cradle,
-or press End
Hang up while using the --Press Speaker button that is Red ,

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Speakerphone -or press Line button for the appropriate line,
-or press End
Hang up while using the
Headset
--Press Handset button, （Do not keep the headset mode) ,
-or press End (keep the headset mode)
Hang up one call, but
preserve another call on
the other line
--Press End,
-or refer to the above three methods
3.5.9 Using Hold and Recover (Switch Calling Line)
You can hold and resume calls. You can take a call in one line at anytime, and the other lines
would be hold. As a result of that, you can switch different calling line on our phone.
If you want to... Then...
Put a call on hold --Press HOLD button,
-or press soft key
Hold a line and switch to
another line
Press another Line button for the appropriate line
Resume a call on current
line
--Press Line button,
Release a call on different
line
Select the line want to release hold, press the line, so recovery;
NOTES
• Engaging the Hold feature typically generates music or a beeping tone.
• A held call is indicated by the Yellow-green and flashing Line button or Hold in the LCD.
3.5.10 Transferring Calls
Transfer redirects a connected call. The target is the number to which you want to transfer the
call.
Talk to the transfer
recipient before
--1) Press TRANSFER button or press XFER;
--2) Enter number;

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transferring a call
(consult transfer)
--3) press “#”（default) ,
-or press then transfer the call,
-or wait five seconds(default)then transfer the call
Transferred to idle
lines or other
numbers without
talking to the transfer
recipient
(Blind transfer)
--1) Press TRANSFER button or XFER；
--2) Press ;
--3) Enter number;
--4) Press “#”（default)
-or press , then transfer the call;
-or wait five seconds(default)then transfer the call
Blind transfer to the
held line
--1) Press TRANSFER button or press XFER;
--2) Press the Line button of held line
3.5.11 Using Mute
With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use
mute in conjunction with the handset, speakerphone, or a headset。
Toggle Mute on Press Cbutton, then the screen top and left will have a MUTE
icon
Toggle Mute off Press Cbutton again, then the button light off
3.5.12 Do Not Disturb
You can use the Do Not Disturb(DND) feature to block incoming calls on your phone with a busy
tone（Can also be set to their voice mail or other extension numbers, etc.).
Enable global DND --1) Press DND;
--2) All enabled line on the phone would changes to status. and
the icon is .
Enable DND on a
single line
Press MENU or OK button > “Function setting” > “DND” > (select line)
“Enable”
Disable DND --Global DND enabled, press to disable global DND;
--Line DND enabled, press twice ,

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-or press MENU or OK button > “Function setting” > “DND” >(select
line) “Disable”
3.5.13 3-way Conference
You can enable a three-party conference, during the conversation three phone parties can
communicate with every party.
If you want to... Then...
Invite the transfer
recipient into a
conference in a
transferring
--1) When the transfer recipient answer the call, press CONFERCENCE
button or "CONF" on your phone;
--2) Then the held one, transfer recipient and you will be into a
conference, and the LCD will display status.
Invite the third party
into a conference in a
active call
--1) Press "CONFERENCE" button or "CONF" in an active call;
--2) Enter the third party number；
--3) After connected the third party, press "CONFERENCE" button or
"CONF" again
establish a conference
with held line
--1) when one phone line is holding on and the other line is busy;
--2) Press "CONFERENCE" button,
-or Press "CONF" Soft key
--3)Press the held line's programmable button, the 3-way Conference
is enable.
3.5.14 Voice Mail
When the Phone get a voice mail from server. it will light up the voice mail button .
Voice Mail
--1 ）Press the Voice Mail button(There has Voice Mail
icon ,without is )
--2）Enter the User Password
--3） It will login into the voice mail server. You need to follow the IVR to
do it.

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3.6 Advanced Settings
3.6.1 Using the phone book
Enterprise Phone Book
Search the Contacts
from Enterprise
Phone Book
--1) Press DIR in the idle status,
-or press "MENU" or "OK" button > “Phone book”>“Enterprise
Phone Book”,
--2) Select “Enterprise Phone Book”, press "OK" button;
--3) Press "Find" and input the name who you want to search.
Call the Contact
from Enterprise
Phone Book
--1) Press "DIR" in the idle,
-or press "MENU" or "OK" button > “Phone book”>“Enterprise
Phone Book”,
--2) Select “Enterprise Phone Book”, press "OK" button;
--3) Press "Find" and input the name who you want to search.
--4) When you search the person, you can dial it.
Personal Phone Book
Add Contacts --1) Press Phone Book,
-or press "MENU" button > “Phone book”>“Personal phone
book>View All”,
-or press "OK" button > “Phone book”>“Personal phone book>View
All”;
--2) Select “Add contact”, press "OK" button;
--3) Use the navigation keys to select content, press "OK" button to set
and modify:
-Name: set the name of contact,

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-Office Number: Setting the contact Office Number
-Mobile Phone Number: Setting the contact Mobile Phone
Number
-Others Number: Setting the contact Others Number
-SIP Account: Setting the contact call SIP account
-Group: the contacts be divided into different user’s groups
--4) Press "Save" soft key to complete
Add group --1) Press "DIR" soft key,
-or press "MENU" button > “Phone book”>“Personal phone
book>View All”,
-or press "OK" button > “Phone book”>“Personal phone book>View
All”;
--2) Select the “add group” then press OK button;
--3) Use the navigation keys to select content, press OK button to set
and modify:
-Group name: name of the group
--4) Press "Save "soft key to complete
Modify group --1) Press "DIR" soft key,
-or press "MENU" button > “Phone book”>“Personal phone
book>View All”,
-or press "OK" button > “Phone book”>“Personal phone book>View
All”;
--2) Select the “Modify group” then press "OK" button ;
--3) Select the group you want to modify, press the "OK" button to
set and modify, press "Save" to save the change
Delete group --1) Press "DIR" soft key,
-or press "MENU" button > “Phone book”>“Personal phone
book>View All”,
-or press "OK" button > “Phone book”>“Personal phone book>View

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All”;
--2) Select the “Delete group” or OK button；
--3) Select a group you want to delete, press OK button
LDAP
Search the Contacts
from LDAP
--1) Press "DIR" in the idle,
-or press "MENU" or OK "button" > “Phone book”>“LDAP”,
--2) Select “LDAP”, press "OK" button;
--3) Press "Find" and input the name or number who you want to find
search from the LDAP server.
Call the Contact
from LDAP
--1) Press "DIR" in the idle,
-or press "MENU" or "OK" button > “Phone book”>“LDAP”,
--2) Select “LDAP”, press "OK" button;
--3) Press "Find" and input the name or number who you want to find
from the LDAP server.
--4) When you search the person, you can dial it.
Black List
Add the Contacts --1) Press "DIR" in the idle,
-or press "MENU" or "OK" button > “Phone book”>“Black List”,
--2) Select “Black List”, press "OK" button;
--3) Press "Add" and input the name\office number\mobile
number\other number\SIP account who what you want to add into
the Black List.
View the Contact
from Black List
--1) Press "DIR" in the idle,
-or press "MENU" or "OK" button > “Phone book”>“Black List”,

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--2) Select “Black List”, press "OK" button;
--3) Press "RUN" to view someone who what you want to find.
--4)If you want to move or change it, you can follow the RUN to do.
3.6.2 Using Call Logs
Your phone maintains records of your missed, placed, and received calls.
View call logs --1) Press "MENU" or "LOG" button > “All Call” > “Missed Calls”,
“Received Calls”, or “Dialed numbers”
--2) Use the navigation keys to view the call record information.
Delete/Save Call
Logs
--1) Login in to the Call Logs
--2) Use the navigation keys to view the call record or select DEL key.
--3) Use the navigation keys to view the call record or select Save key.
3.6.3 Peer-to-Peer
When all of the phone accounts were disable or not register. it will be show this mode in the idle.
It can use by when the new workstation isn't have SIP server.
Peer-to-Peer Disable all of accounts or not register.
Make Call with
Peer-to-Peer
--1）Press OK or MENU button> System Setting> Advanced Setting> SIP
Account；
--2）Disable all of accounts or un-register；
--3）Turn back the phone idle, you can call someone use IP address.
3.7 Keypad Setting
SayHi series IP Phone can through two ways configuration it, one is setting in MENU, another is
setting in website. Here just description in MENU.
NOTES: When you want to input the IP address like ".", it was replaced by the "*".