Fanvil VH05 User manual

VH05_Hotel Phone
User Manual_V1.0

Document VER Firmware VER Explanation Time
V1.0 2.0.2.2770 Initial issue 20161130

Table of Content
Figures................................................................................................................................................................................... 5
Tables..................................................................................................................................................................................... 6
1 Safety Instruction............................................................................................................................................................ 7
2 Overview............................................................................................................................................................................ 8
3 Installation......................................................................................................................................................................... 9
3.1 Use PoE or external Power Adapter.............................................................................................................9
3.2 Connection methods...................................................................................................................................... 10
4 Introduction to the Phone User Interface............................................................................................................... 11
4.1 Keypad................................................................................................................................................................ 11
5 Phone Settings............................................................................................................................................................... 13
5.1 Getting IP address........................................................................................................................................... 13
5.2 Checking IP address....................................................................................................................................... 13
5.3 How to enter into web setting interface.................................................................................................... 13
5.4 SIP Setting......................................................................................................................................................... 14
5.5 Memory key setting......................................................................................................................................... 14
6 Basic Operation............................................................................................................................................................. 15
6.1 Making call.........................................................................................................................................................15
6.2 Answering call.................................................................................................................................................. 15
6.3 Talking................................................................................................................................................................ 16
6.4 Call Holding /Resuming................................................................................................................................. 16
6.5 Call Ended..........................................................................................................................................................17
6.6 Redial.................................................................................................................................................................. 17
7 Advance Operation....................................................................................................................................................... 18
7.1 Call transfer....................................................................................................................................................... 18
7.2 Messages waiting............................................................................................................................................ 19
8 Web Portal....................................................................................................................................................................... 20
8.1 Web Portal Authentication............................................................................................................................ 20
8.2 SYSTEM / Information.................................................................................................................................... 20
8.3 SYSTEM / Account.......................................................................................................................................... 20
8.4 SYSTEM / Configurations.............................................................................................................................. 21
8.5 SYSTEM / Upgrade.......................................................................................................................................... 21
8.6 SYSTEM / Auto Provision.............................................................................................................................. 21
8.7 SYSTEM / Tools................................................................................................................................................ 21
8.8 NETWORK / Basic............................................................................................................................................21

8.9 NETWORK / Advanced................................................................................................................................... 21
8.10 NETWORK / VPN............................................................................................................................................21
8.11 LINES / SIP.......................................................................................................................................................21
8.12 LINES / Dial Peer............................................................................................................................................25
8.13 LINES / Dial Plan............................................................................................................................................ 29
8.14 LINES / Global Settings............................................................................................................................... 29
8.15 PHONE / Features..........................................................................................................................................30
8.16 PHONE / Audio............................................................................................................................................... 32
8.17 PHONE / MCAST............................................................................................................................................ 33
8.18 PHONE / Time/Date....................................................................................................................................... 34
8.19 CALL LOGS..................................................................................................................................................... 34
8.20 FUNCTION KEY / Function Key................................................................................................................. 35
9 Advanced Features....................................................................................................................................................... 36
9.1 VPN...................................................................................................................................................................... 36
9.1.1 L2TP................................................................................................................................................................. 36
9.1.2 OpenVPN.........................................................................................................................................................36
10 Trouble Shooting.........................................................................................................................................................38
10.1 Upgrade to the latest software.................................................................................................................. 38
10.2 Reset Device to Factory Default................................................................................................................38
10.3 Network Packets Capture............................................................................................................................38
10.4 Common Trouble Cases.............................................................................................................................. 39
Appendix I - Icon Illustration......................................................................................................................................... 40

Figures
Figure 1- Device to Connection................................................................................................................ 10
Figure 2- Keypad........................................................................................................................................... 11
Figure 3- The Web Login page ................................................................................................................ 13
Figure 4- Memory Key Setting...................................................................................................................13
Figure 5- SIP Line..........................................................................................................................................14
Figure 6- Incoming Call Screen.................................................................................................................14
Figure 7- Talking Mode Screen................................................................................................................. 15
Figure 8- Call Holding Screen................................................................................................................... 15
Figure 9- Redial Screen............................................................................................................................... 16
Figure 10 - Blind transfer Screen...............................................................................................................17
Figure 11 - Attended transfer Screen①....................................................................................................17
Figure 12 - Attended transfer Screen②................................................................................................... 18
Figure 13 - Global Substitution Configuration.......................................................................................25
Figure 14 - Local Substitution Configuration.........................................................................................26
Figure 15 - Add Prefixes Configuration................................................................................................... 26
Figure 16 - Add Suffixes Configuration................................................................................................... 27
Figure 17 - Deletion Configuration............................................................................................................ 27
Figure 18 - Dial Plan Configuration........................................................................................................... 28

Tables
Table 1- SIP Settings for Lines on Web.................................................................................................. 21
Table 2- Dial Peer Settings for Lines on Web........................................................................................24
Table 3- Global Settings for Lines on Web............................................................................................ 28
Table 4- Common Phone Feature Settings on Web............................................................................ 29
Table 5- Audio Settings on Web................................................................................................................31
Table 6- MCAST Parameters on Web.......................................................................................................32
Table 7- Time/Date Setting Parameters on Web................................................................................... 33
Table 8- DSS Key Setting Parameters on Web..................................................................................... 34
Table 9- Trouble Cases................................................................................................................................ 38
Table 10 - Keypad Icons............................................................................................................................... 39
Table 11 - Status Prompt and Notification Icons................................................................................... 39

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1 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the safe and
reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may cause
damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct sunlight. Also
do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily injury.
Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be
familiar with standard practices for preventing accidents.

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2 Overview
VH05 is newest series of phones designed for hotels. Its stylish, contemporary appearance, excellent
voice quality and powerful functionality, along with matching integrated communications platforms can
replace traditional phones and can become a new generation of intelligent terminal equipment.The H-Series
hotel IP phone will look great in most hotel rooms and will support most application requirements.In addition,
it has excellent call quality.
The VH05 accomplished powerful telephony features by combining the communications platform and
features such as call transfer, hot line,voice mail, call hold and more. The VH05 IP phones support 6
programmable keys.They can be defined according to the hotel's needs.For example, they could be
programmed with an equipment service hot line (housekeeping, ticketing, switchboard, food and beverage,
etc.) or hotel special features (alarm clock, voice mail, etc.).In addition, it has a USB port to charge your
mobile phone.
The VH05 has a 3.5’ color display screen, which could provide a great customized experience for the
hotel user.
In order to help some users who are interested to read every detail of the product, this user manual is
provided as a user’s reference guide. Still, the document might not be up to date with the newly release
software, so please kindly download updated the latest user manual from website, or contact with support if
you have any question using VH05.

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3 Installation
3.1 Use PoE or external Power Adapter
VH05, called as ‘the device’ hereafter, supports two power supply modes, power supply from external power
adapter and supports 802.3af Class 2 Power over Ethernet (PoE) complied switch.
PoE power supply saves the space and cost of providing the device additional power outlet. With a PoE
switch, the device can be powered through a single Ethernet cable which is also used for data transmission.
By attaching UPS system to PoE switch, the device can keep working at power outage just like traditional
PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adapter should be used. If the device is
connected to a PoE switch and power adapter at the same time, the power adapter will be used in priority and
will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied and the PoE switch met the specifications to ensure the device
worked properly.

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3.2 Connection methods
Please connect power adapter, network, PC, and handset to the corresponding ports as described in
below picture.
Figure 1 - Device to Connection

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4 Introduction to the Phone User Interface
4.1 Keypad
Figure 2 - Keypad
The above picture shows the keypad layout of the device. Each key provides its own specific function.
User should refer to the illustration in this section about the usage of each key and the description in this
document about each function.
Message waiting / Incoming call indicator - The light flashes when the telephone rings for incoming
calls, and when a message is waiting if the Messages Waiting Indication (MWI) is supported in the
telephone system. The light lights up when a call is on hold.
Standard Telephone Keys - The 12 standard telephone keys provide the same function as standard
telephones
Redial - By pressing ‘Redial’ button, user can redial the last dialed number.
MWI - When have a voicemail, press "information" key, you can consult to the message.
Hands-free Speaker - By pressing this button once, user can turn on the audio channel of hands-free
speaker
Microphone Mute - User can mute the microphone with this button during talking mode.
Volume -/+ - In standby, ringing, ring configuration screen, user can press 2 buttons to lower/increase
the ringtone volume, in talking and audio volume adjustment screen, user can press this button to
DSS Key
Hold
Call forward
Redial
MWI
Volume Control
Speaker
Mute
Message waiting /
Incoming call indicator
Speaker
3.5inch color screen

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lower/increase the audio volume.

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5 Phone Settings
In order to get the device ready for making and receiving phone calls, the device must be configured with
correct network configurations and at least one of the lines must be configured with an SIP telephony service.
The SIP must be configured properly to be able to provide telephony service.
5.1 Getting IP address
DHCP is the default setting in Network, and telephone will get the IP address from DHCP server(Router)
after the line connected.
There are three common IP configuration modes.
Dynamic Host Configuration Protocol (DHCP) – This is the automatic configuration mode by getting
network configurations from a DHCP server. Users need not to configure any parameters manually. All
configuration parameters will be getting from DHCP server and applied to the device. This is
recommended for most users.
Static IP Configuration – This option allows user to configure each IP parameters manually, including IP
Address, Subnet Mask, Default Gateway, and DNS servers. This is usually used in an office environment
or by power users.
PPPoE – This option is often used by users who connect the device to a broadband modem or router. To
establish a PPPoE connection, user should configure username and password provided by the service
provider.
5.2 Checking IP address
Pick up the handset or press hands-free key, please input “# * 111” button, then you can hear the IP
address voice information.
5.3 How to enter into web setting interface
Set the telephone through web interface.
Connect the telephone and PC in the same LAN.
Run the IE in the PC, and input the telephone IP in address bar.
Input the User name and password, both of them are admin.
Click Logon button to enter into the web setting interface.

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Figure 3 - The Web Login page
5.4 SIP Setting
Enter into the web setting interface, select Line->SIP, and fill in the items below.
Server Address
Account Name
Phone Number
Password
Click the Apply button to save the config, you can dial out after the Register Status is Registered with red
color.
5.5 Memory key setting
Enter into the web setting interface, select Function key->Function key.
Select the function and fill in the number in the value items.
Figure 4 - Memory Key Setting

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6 Basic Operation
6.1 Making call
SIP Line
The device provides 1 line services.If lines are configured, user can make or receive phone calls on either
line.
Figure 5 - SIP Line
Dialing Methods
There are two ways to make a call, using dial pad or memory button.
Lift the handset or press hands-free key.
Dial the number on the dial pad or press memory key, end with # as default.
End a call, hang up handset.
6.2 Answering call
When there is an incoming call while the device is idle, user will see the following incoming call alerting
screen.
Figure 6 - Incoming Call Screen

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User can answer the call by lifting the handset, or speaker phone by pressing the hands-free button. To divert
the incoming call, user should press [forward] button.
6.3Talking
When the call is connected, user will see a talking mode screen as the following figure.
Figure 7 - Talking Mode Screen
1.Audio Channel – The icon reflects the current audio channel being used.
2.Current Line – The line is being used on the call.
3.Remote Party – The name or number of the remote party.
4.Talking time – The time passed since the call established.
6.4 Call Holding /Resuming
User can hold the remote party by pressing [Hold] button and the button will be changed to [Resume] icon.
User can press the [Resume] button to resume the call.
Figure 8 - Call Holding Screen

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6.5 Call Ended
When user finished the call, user can put the handset back to the device to hang up the call or press the
hands-free button to close the audio channel to hang up.
NOTICE! When the call is held or in holding state, the user must press [Resume] button to back to call
mode, again putting the handset back to the device or pressing Speaker-free button to hang up is not
available.
6.6Redial
Press redial to dial the last number you dialed.
Lift handset or hands-free key.
Press Redial to dial the last number you dialed.
Figure 9 - Redial Screen

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7 Advance Operation
7.1 Call transfer
Blind transfer
During a call, you want to transfer the call to another one without talking.
Press Transfer key, get the second dial tone , and the first call held automatically.
Dial the number which you want to transfer to, and then press # button.
You will hear the busy tone, the call have been transferred successfully.
Figure 10 - Blind transfer Screen
Attended transfer
During a call, you want to transfer the call to another one after talking.
Press Transfer key, get the second dial tone, and the first call held automatically.
Dial the number you want to transfer to, press Redial key, the second call connected
Press Transfer key again, you will hear the busy tone, the call have been transferred successfully.
Figure 11 - Attended transfer Screen①

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Figure 12 - Attended transfer Screen②
7.2 Messages waiting
When the messages waiting lights up, you need to dial the feature access code for message retrieving.
Once the messages have been retrieved, the lights up will stop. You can save your messages waiting feature
access code on a memory button, when labeled Messages.

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8 Web Portal
8.1 Web Portal Authentication
User can log in onto the device web portal to manage the device or user’s profile. User must provide
correct username and password to be able to log in.
8.2 SYSTEM / Information
User can get the system information of the device in this page including.
Model
Hardware Version
Software Version
Uptime
Last uptime
MEMInfo
And also summarization of network status,
Network Mode
MAC
IP
Subnet Mask
Default Gateway
Besides, summarization of SIP account status,
SIP User
SIP account status ( Registered / Unapplied / Trying / Timeout )
8.3 SYSTEM / Account
User may change his/her web authentication password in this page.
For users with Administrators privilege, the user can also manage user accounts by adding or deleting user
account and assign privilege and password to new account.
There are two types of user privilege, Administrators and Users. If a user account is created as Users
privilege, this account will have limited accessibility to the device and cannot change some device settings.
The user account can be used to operate the device or access the device web portal by login to the device or
its web. User should log in to device web portal with his/her username and web password.
NOTICE! The device is shipped with a default Administrators user account. The username and
password for the default accout is ‘admin’ which has been printed on the brand and model lable at the
bottom side of the device.