Fanvil BW210 User manual

BW210 VoIP Phone
Corporate Headquarters
Fanvil Technology Co., Ltd
Address: Unit 4A, Building NO.7,
a
Tian An Industrial Park, Nanshan
sdistrict,Shenzhen P.R.China
Web Site: www. Fanvil.com
Tel: [phone]
Fax: [phone]
User Manual
Version: V1.7.18.17 Oct 23 2008
© 2005 Fanvil technology Co,. Ltd
All rights reserved.
This document is supplied by Fanvil Technology Co., Ltd, No part of
this document may be reproduced, republished or retransmitted in
any form or by any means whatsoever, whether electronically or
mechanically, including, but not limited to, by way of photocopying,
recording, information recording or through retrieval systems,
without the express written permission of Fanvil Technology Co.,
Ltd. Fanvil Technology Co., Ltd reserves the right to revise this
document and make changes at any time and without the
obligation to notify any person and/or entity of such revisions
and/or changes. Product specifications contained in this document
are subject to change without notice.

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Safety Notices
Please read the following safety notices before installing or using this phone. They are crucial for the safe
and reliable operation of the device.
zPlease use the external power supply that is included in the package. Other power supplies may cause
damage to the phone, affect the behavior or induce noise.
zBefore using the external power supply in the package, please check with home power voltage.
Inaccurate power voltage may cause fire and damage.
zPlease do not damage the power cord. If power cord or plug is impaired, do not use it, it may cause fire
or electric shock.
zThe plug-socket combination must be accessible at all times because it serves as the main disconnecting
device.
zDo not drop, knock or shake it. Rough handling can break internal circuit boards.
zDo not install the device in places where there is direct sunlight. Also do not put the device on carpets
or cushions. It may cause fire or breakdown.
zAvoid exposure the phone to high temperature, below 0℃or high humidity. Avoid wetting the unit
with any liquid.
zDo not attempt to open it. Non-expert handling of the device could damage it. Consult your authorized
dealer for help, or else it may cause fire, electric shock and breakdown.
zDo not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a soft cloth
that has been slightly dampened in a mild soap and water solution.
zWhen lightning, do not touch power plug or phone line, it may cause an electric shock.
zDo not install this phone in an ill-ventilated place.
zYou are in a situation that could cause bodily injury. Before you work on any equipment, be aware of
the hazards involved with electrical circuitry and be familiar with standard practices for preventing
accidents.

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Table of Content
1. Introducing BW210 VoIP Phone.......................................................................................5
1.1. Thank you for your purchasing BW210......................................................................................................5
1.2. Delivery Content...........................................................................................................................................5
1.3. Keypad...........................................................................................................................................................6
1.4. Port for connecting .......................................................................................................................................7
2.Initial connecting and Setting.................................................................................................8
2.1. connect the phone..........................................................................................................................................8
2.2. Initial Setting.................................................................................................................................................9
2.2.1. PPPoE mode. ............................................................................................................................................................9
2.2.2. Static IP mode:.......................................................................................................................................................10
2.2.3. DHCP mode............................................................................................................................................................11
3. Basic Functions.....................................................................................................................12
3.1. Basic operation............................................................................................................................................12
3.1.1. Accepting a call.......................................................................................................................................................12
3.1.2. Making a call ..........................................................................................................................................................12
3.1.3. Ending a call...........................................................................................................................................................13
3.1.4. Transferring a call..................................................................................................................................................13
3.1.5. Calling Hold and 3 ways call.................................................................................................................................13
3.1.6. Callers.....................................................................................................................................................................14
3.2. The high-level operation.............................................................................................................................14
3.2.1. Special Keys............................................................................................................................................................14
3.2.2. Call pickup..............................................................................................................................................................15
3.2.3. join call....................................................................................................................................................................15
3.2.4. redial/unredial........................................................................................................................................................15
3.2.5. click to dial..............................................................................................................................................................15
4. Setting....................................................................................................................................16
4.1. Setting methods...........................................................................................................................................16
4.2. Setting via Web Browse..............................................................................................................................16
4.3. Configuration via WEB..............................................................................................................................17
4.3.1. BASIC.....................................................................................................................................................................17
4.3.1.1. Status...............................................................................................................................................................17
4.3.1.2. Wizard.............................................................................................................................................................17
4.3.1.3. Call Log...........................................................................................................................................................19
4.3.1.4. MMI SET ........................................................................................................................................................19
4.3.2. Network...................................................................................................................................................................20
4.3.2.1. WAN Config....................................................................................................................................................20
4.3.2.2. LAN Config.....................................................................................................................................................21
4.3.2.3. Qos Config.......................................................................................................................................................22
4.3.2.4. Service Port.....................................................................................................................................................24
4.3.2.5. DHCP SERVER..............................................................................................................................................25
4.3.2.6. SNTP................................................................................................................................................................26
4.3.3. VOIP .......................................................................................................................................................................27
4.3.3.1. SIP Config.......................................................................................................................................................27
4.3.3.2. IAX2 Config....................................................................................................................................................30
4.3.3.3. Stun Config .....................................................................................................................................................31
4.3.3.4. DIAL PEER setting........................................................................................................................................33
4.3.4. Phone.......................................................................................................................................................................36
4.3.4.1. DSP Config......................................................................................................................................................36
4.3.4.2. Call Service .....................................................................................................................................................37
4.3.4.3. Digital Map Configuration.............................................................................................................................38
4.3.4.4. Phone Book .....................................................................................................................................................39
4.3.5. Maintenance ...........................................................................................................................................................40
4.3.5.1. Auto Provision ................................................................................................................................................40
4.3.5.2. Syslog Config...................................................................................................................................................41

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4.3.5.3. Config Setting..................................................................................................................................................41
4.3.5.4. Update .............................................................................................................................................................42
4.3.5.5. Account Config ...............................................................................................................................................43
4.3.5.6. Reboot..............................................................................................................................................................44
4.3.6. Security ...................................................................................................................................................................44
4.3.6.1. MMI Filter ......................................................................................................................................................44
4.3.6.2. Firewall............................................................................................................................................................45
4.3.6.3. NAT Config.....................................................................................................................................................46
4.3.6.4. VPN Config.....................................................................................................................................................48
4.3.7. Logout.......................................................................................................................................................................50
4.4. Settings via phone’s keyboard. ..................................................................................................................50
4.4.1. How to set via the phone’s keyboard. ....................................................................................................................50
4.4.2. Phone menu..............................................................................................................................................................50
5. Appendix...............................................................................................................................51
5.1. Specification ................................................................................................................................................51
5.1.1. Device specification .................................................................................................................................................51
5.1.2. Voice Features..........................................................................................................................................................51
5.1.3. Network Features....................................................................................................................................................52
5.1.4. Maintenance and Management..............................................................................................................................52
5.2. Digit-character map table ..........................................................................................................................52

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1. Introducing BW210 VoIP Phone
1.1. Thank you for your purchasing BW210
Thank you for your purchasing BW210, BW210 is a full-feature telephone that provides voice
communication over the same data network that your computer uses. This phone functions not only much
like a traditional phone, allowing to place and receive calls, and enjoy other features that traditional phone
has, but also it own many data services features which you could not expect from a traditional telephone.
This guide will help you easily use the various features and services available on your phone.
1.2. Delivery Content
Please check whether the delivery contains the following parts:
The base unit with display and keypad
The handset
The handset cable
The power supply
The Ethernet cable

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1.3. Keypad
The numeric keypad with the keys 0 to 9, *, and #
is used to enter
Digits and letters, additionally, the following keys
are available:
Key mapping:
Key Key name Function Description
Menu In idle state，press the MENU key to call up the menu.
Phone Book In idle mode, press the Phone Book key to check the
record list and add new records and revise the record.
Press this key again will return to idle mode.
Callers In idle/pickup/calling mode, press the Callers key to
Check the Income/Outgoing/Missed calls records. Press
this key again will return to idle mode
LED LED blinks to remind user new voicemail.
System
Information In idle mode, press the Sysinfo key to check the phone setting parameters. Such as local phone number, local IP
and local Gateway IP address.
Confirm Use the Enter key to enter next menu, or confirm the
setting.
Exit Use the Exit key to return to previous menu, ,cancel the
setting, or reject to answer a call.
Navigation Key When you pick up the handset or during calling, you can
use this key to turn up or turn down the handset volume;
when a call comes, you can use this key to adjust ring
volume; you also can use this key to choose item in the
menu, callers or phone book.
MWI Use this key to read old or new message.
Transfer Use the key to realize blind transfer or attended transfer
please refer to 3.1.4.-call transfer for more details).
Conference Use this key to realize the three party call ( pleae refer
to3.1.5-Calling Hold and 3 ways call for more details)

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Delete
In menu, use this key to modify current setting or delete
invalid information. And when you input number do
call out, you can use it to delete characters
Hold Temporarily hold the active call during the talking; press
the key again to unhold the call. You also can press this
key then input the third party’s phone number and end
with the # key during calling, you can make a call with
the third party and hold the previous calling.
(3.1.5-Calling Hold and 3 ways call).
mute Press this key in calling mode, you can hear the other
side, and the other side can not hear you
R/send In the hook off /hands-free mode, use the key to dial the last call number; use this key to make a quick dial as
soon as you select your desired number in phone book
or callers.
Handfree Enter into hands-free mode.
1.4. Port for connecting
POWER Power switch Select ON/OFF
DC Power port Output: 5V/1.0A
LAN Network port Connect it to PC
WAN Network port Connect it to Network
The phone has two Network ports: The WAN port and the LAN port. Before you connect the power source,
please carefully read Safety Notices of this user manual.

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2.Initial connecting and Setting
2.1. connect the phone
Step 1: Connect the IP Phone to the corporate IP telephony network. Before you connect the phone to the
network, please check if your network can work normally.
You can do this in one of two ways, depending on how your workspace is set up.
Direct network connection—by this method, you need at least one available Ethernet port in your workspace.
Use the Ethernet cable in the package to connect WAN port on the back of your phone to the Ethernet port in
your workspace. Since this VoIP Phone has router functionality, whether you have a broadband router or not,
you can make direct network connect. The following two figures are for your reference.
Shared network connection—Use this method if you have a single Ethernet port in your workspace with
your desktop computer already connected to it. First, disconnect the Ethernet cable from the computer and
attach it to the WAN port on the back of your phone. Next, use the Ethernet cable in the package to connect
LAN port on the back of your phone to your desktop computer. Your IP Phone now shares a network
connection with your computer. The following figure is for your reference.
Step 2: Connect the handset to the handset port by the handset cable in the package.
Step 3: connect the power supply plug to the DC port on the back of the phone. Use the power cable to
connect the power supply to a standard power outlet in your workspace.
Step 4: push the on/off switch on the back of the phone to the on side, then the phone’s LCD screen displays
“WAIT LOGON”. Later, a ready screen typically displays the date, time and current network mode.
If your LCD screen displays different information from the above, you need refer to the next section “Initial
setting” to set your network online mode.

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If your VoIP phone registers into corporate IP telephony Server, your phone is ready to use.
2.2. Initial Setting
This VoIP Phone provides you with rich function and parameters setting. If you have enough knowledge
about network and SIP protocol, it is better for you to understand many parameters. But if you know little
about network and SIP protocol, you can also easily make initial setting according to the following steps to
enjoy rapidly high quality voice and low cost from this VoIP Phone.
Before make initial setting, please check if your corporate IP telephony network can work normally, and you
have finished “connect the phone”.
This VoIP Phone Supports DHCP by default. It will receive an IP address and other network-related settings
(Netmask, IP gateway, DNS server) from the DHCP server. If your network supports DHCP, you can
connect this VoIP Phone directly to the network. If your network doesn’t support DHCP, you need change
this VoIP Phone’s network connection setting. According to the following steps, change this VoIP Phone’s
DHCP network connection setting into PPPoE or static IP which your network supports at present.
2.2.1. PPPoE mode.
1. Press the 3 key for three seconds, then confirm it by the Enter key, your phone network connection mode
will switch into PPPoE mode. Prepare your PPPoE account name and password.
2. Press the MENU key, the LCD screen will display “INPUT PASSWORD”.
3. Input the password (default value is 123), and press the ENTER key, the LCD screen will display
“NETWORK”.
4. Press the key and LCD screen will display “LAN”, press the key, enter it by the
key, the LCD screen will display “STATIC NET”. Then press the key again, enter it
by the key, the LCD screen will display “USER NAME”.
5. Press the key and then press the key, input your PPPOE account number then press the
key to confirm. The LCD screen will display the inputted PPPOE account number.
6. Press the key to return to the previous menu, then press the key, the LCD screen will
display “PASSWORD”. Then press the ENTER key, and the DEL key, input your PPPoE’s password and
confirm it by the Key, the LCD screen will display the password which you inputted.
7. Press the EXIT key for four times and press the DOWN key, till the LCD screen display “SYSTEM”.
8. Press the ENTER key, the screen display “SAVE”, then press the key again, the LCD screen
will display “ARE YOU SURE”.
9. Press the key, the phone will save your setting and the LCD screen will display “SAVING
NOW”, then return to display “SAVE”.

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10. Press the key twice, then press numeric key “3”and hold until the screen display “ARE YOU
SURE”. Press the key, the screen will display “CHANGING”, which means that the phone is
trying to switch to PPPoE mode. If the icom “PPPoE” on the top of the screen keeps blink, it shows that
the phone is trying to access the PPPoE server., and the IP is still static IP if you press key to
display the current IP; if the icon “PPPoE” is showed without blink, it means that the phone has already
gotten IP from PPPoE server.
2.2.2. Static IP mode:
1. Press the 1 key for three seconds, then confirm it by the key, your phone network connection
mode will switch into Static IP mode. Prepare your phone’s network parameters. They are IP Address of this
phone, Subnet Mask, Default Gateway/ Router and DNS. You can ask your VoIP service provider for those
parameters.
2. Press the key, the LCD screen will display “INPUT PASSWORD”.
3. Input password (default is 123), then press the key, the LCD screen will display”
NETWORK”.
4. Press the key, and the LCD screen will display “LAN”. Press the key, then the
key, the LCD screen will display “STATIC NET”.
5. Press the key, the LCD screen will display “IP”. Press the key again and then the
key, input your desired IP address for your IP phone and confirmed by pressing the key,
then the LCD will display the inputted IP address. When inputting IP with keypad, use “*” instead of “.”.
6. Press the key to return to previous menu, then press the key, the LCD screen will
display “DNS2”. Press the key then the key, input your spare DNS address and
confirm it by pressing the key, and then the LCD will display the inputted DNS address.
7. Press the key to return to previous menu, then press the key, the LCD screen will
display “DNS”. Press the key then the key, input your DNS address and confirm it by
pressing the key, and then the LCD will display the inputted DNS address.
8. Press the key to return to the previous menu, and then press the key, the LCD screen
will display “GATEWAY”. Press the key again and then the key, input your gateway’s
IP address and confirm it by pressing the key, the LCD screen will display the inputted