Fanvil X5S User manual

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building,Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Document Version: 1.1
Software Version: 1.3.393
Release Date: 2015/6/9
User Manual
X5S

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building,Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Table of Content
Figures..................................................................................................................................................................5
Tables ...................................................................................................................................................................7
1 Safety Instruction.............................................................................................................................................8
2 Overview...........................................................................................................................................................9
3 Installation......................................................................................................................................................10
3.1 Use PoE or external Power Adapter...................................................................................................10
3.2 Desktop and Wall-mount Installation.................................................................................................11
4 Introduction to the Phone User Interface....................................................................................................13
4.1 Keypad ...............................................................................................................................................13
4.2 Using Handset / Hands-free Speaker / Headphone ............................................................................14
4.3 Screen User Interface .........................................................................................................................15
4.4 Web Portal..........................................................................................................................................16
5 Setting Up .......................................................................................................................................................19
5.1 Network Configuration.......................................................................................................................19
5.2 Line Configurations............................................................................................................................20
6 Using the Phone..............................................................................................................................................23
6.1 Making Phone Calls...........................................................................................................................23
6.1.1 Make / Receive Second Call...........................................................................................................27
6.1.2 Join / Split Two Calls (3-way Local Conference)...........................................................................28
6.1.3 Call Transfer ...................................................................................................................................29
6.2 Using Phonebook ...............................................................................................................................29
6.2.1 Add / Edit / Delete Contact.............................................................................................................31
6.2.2 Add / Edit / Delete Group ...............................................................................................................31
6.2.3 Browse and Add / Remove Contacts in Group...............................................................................32
6.3 Using Cloud Phonebook.....................................................................................................................33
6.3.1 Open Cloud Phonebook..................................................................................................................34
6.4 Call Logs............................................................................................................................................35
6.5 Voice Message ...................................................................................................................................36
6.6 Do-Not-Disturb ..................................................................................................................................37
6.7 Auto-Answering.................................................................................................................................39
6.8 Call Forward.......................................................................................................................................40

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building,Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
6.9 DSS LCD Configuration....................................................................................................................43
7 Phone Settings................................................................................................................................................45
7.1 Adjust Audio Volume ........................................................................................................................45
7.2 Set Ring Tone Volume and Type.......................................................................................................45
7.3 Adjust LCD Contrast..........................................................................................................................45
7.4 Set Device Time/Date ........................................................................................................................46
7.5 Set Device Language..........................................................................................................................47
7.6 Bluetooth Headset ..............................................................................................................................47
7.7 Reboot the Device..............................................................................................................................47
7.8 Reset to Factory Default.....................................................................................................................48
8 Web Portal......................................................................................................................................................49
8.1 Web Portal Authentication.................................................................................................................49
8.2 SYSTEM / Information......................................................................................................................49
8.3 SYSTEM / Account............................................................................................................................49
8.4 SYSTEM / Configurations.................................................................................................................50
8.5 SYSTEM / Upgrade ...........................................................................................................................50
8.6 SYSTEM / Auto Provision.................................................................................................................50
8.7 SYSTEM / Tools................................................................................................................................51
8.8 NETWORK / Basic............................................................................................................................51
8.9 NETWORK / Service Port.................................................................................................................51
8.10 NETWORK / Adcanced...................................................................................................................51
8.11 NETWORK / VPN...........................................................................................................................52
8.12 LINES / SIP .....................................................................................................................................52
8.13 LINES / Dial Plan............................................................................................................................57
8.14 LINES / Register Settings................................................................................................................60
8.15 PHONE / Features............................................................................................................................60
8.16 PHONE / Audio ...............................................................................................................................64
8.17 PHONE / MCAST............................................................................................................................65
8.18 PHONE / Action Url........................................................................................................................65
8.19 PHONE / Time/Date........................................................................................................................66
8.20 PHONE / Advanced.........................................................................................................................67
8.21 PHONEBOOK / Contacts................................................................................................................67
8.22 PHONEBOOK / Cloud Phonebook .................................................................................................68
8.23 PHONEBOOK / Blacklist................................................................................................................69

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building,Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
8.24 PHONEBOOK / Advanced..............................................................................................................69
8.25 CALL LOGS....................................................................................................................................69
8.26 FUNCTION KEY / Function Key ...................................................................................................70
8.27 FUNCTION KEY / Advanced.........................................................................................................71
8.28 Security / Security............................................................................................................................71
8.29 Device Log/ Device Log..................................................................................................................71
9 Advanced Features.........................................................................................................................................72
9.1 VPN....................................................................................................................................................72
9.1.1 L2TP ...............................................................................................................................................72
9.1.2 OpenVPN........................................................................................................................................73
10 Trouble Shooting .........................................................................................................................................74
10.1 Get Device System Information.......................................................................................................74
10.2 Reboot Device..................................................................................................................................74
10.3 Reset Device to Factory Default ......................................................................................................74
10.4 Network Packets Capture.................................................................................................................75
10.5 Common Trouble Cases...................................................................................................................75
Appendix I - Icon Illustration...........................................................................................................................77
Appendix II –Text Input from Keypad..........................................................................................................79
Appendix III –LED Definition........................................................................................................................81

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, Block A, Gaoxinqi Building,Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Figures
Figure 1 - Desktop Installation.....................................................................................................11
Figure 2 - Change handset hook to wall-mount mode.............................................................11
Figure 3 - Wall-mount Installation................................................................................................12
Figure 4 - Connecting to the Device............................................................................................12
Figure 5 - Keypad...........................................................................................................................13
Figure 6 - Screen Layout / Default Standby Screen.................................................................15
Figure 7 - Vertical Scroll Bar.........................................................................................................16
Figure 8 - Check the Device’s IP Address..................................................................................17
Figure 9 - Web Portal Login Page...............................................................................................18
Figure 10 - SIP address and account information.....................................................................20
Figure 11 - Line proxy information...............................................................................................21
Figure 12 - Configure Advanced Line Options...........................................................................21
Figure 13 - Account Advanced Settings(1).................................................................................22
Figure 14 - Account Advanced Settings(2).................................................................................22
Figure 15 - Account Advanced Settings(3).................................................................................22
Figure 16 - Default Line.................................................................................................................23
Figure 17 - Dialing a Number before Audio Channel Opened.................................................24
Figure 18 - Dial a Number after Audio Channel Opened .........................................................24
Figure 19 - Calling Remote Party ................................................................................................25
Figure 20 - Incoming Call Screen................................................................................................25
Figure 21 - Talking Mode Screen.................................................................................................26
Figure 22 - Call Holding Screen...................................................................................................26
Figure 23 - Dual Calls....................................................................................................................28
Figure 24 - Conference Call .........................................................................................................28
Figure 25 - Phonebook screen.....................................................................................................30
Figure 26 - Local Phonebook .....................................................................................................30
Figure 27 - Browsing Phonebook ................................................................................................30
Figure 28 - Add New Contact.......................................................................................................31
Figure 29 - Group List....................................................................................................................32
Figure 30 - Browsing Contacts in a Group.................................................................................32
Figure 31 -Add Contacts in a Group...........................................................................................33
Figure 32 - Cloud Phonebook List...............................................................................................34

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Figure 33 - Downloading Cloud Phonebook..............................................................................34
Figure 34 - Browsing Contacts in Cloud Phonebook................................................................34
Figure 35 - Call Logs.....................................................................................................................35
Figure 36 - Filter Call Log Type....................................................................................................36
Figure 37 - New Voice Message Notification.............................................................................36
Figure 38 - Voice Message Screen.............................................................................................37
Figure 39 - Configure the Voice Message Number...................................................................37
Figure 40 - DND Enabled..............................................................................................................38
Figure 41 - Configure DND...........................................................................................................39
Figure 42 - DND Timer Settings...................................................................................................39
Figure 43 - Configure Auto-answering on Line1........................................................................40
Figure 44 - Auto-answering Enabled...........................................................................................40
Figure 45 - Select Line for Call Forward Configuration............................................................41
Figure 46 - Select Call Forward Type..........................................................................................42
Figure 47 -Activate Call Forward and configure Call Forward Number................................42
Figure 48 - Set Delay Time for Call Forward on No Answer....................................................42
Figure 49 –DSS LCD Page Configuration Screen...................................................................43
Figure 50 –DSS LCD Screen Configuration .............................................................................44
Figure 51 –Blurtooth Settings Screen........................................................................................47
Figure 52 –Dial Plan......................................................................................................................57

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
Tables
Table 1 - Time Settings Parameters............................................................................................46
Table 2 - Line Configuration on Web...........................................................................................52
Table 3 - Global Settings for Lines on Web................................................................................60
Table 4 - Common Phone Feature Settings on Web................................................................60
Table 5 - Audio Settings on Web..................................................................................................64
Table 6 - MCAST Parameters on Web .......................................................................................65
Table 7 - Time/Date Setting Parameters on Web......................................................................66
Table 8 –DSS Key Setting Parameters on Web.......................................................................70
Table 9 - Trouble Cases................................................................................................................75
Table 10 - Keypad Icons................................................................................................................77
Table 11 - Status Prompt and Notification Icons........................................................................77
Table 12 - Look-up Table of Characters......................................................................................79
Table 13 - DSS KEY LED State....................................................................................................81
Table 14 - ENB LED State.............................................................................................................81

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
1 Safety Instruction
Please read the following safety notices before installing or using this unit. They are crucial for the
safe and reliable operation of the device.
Please use the external power supply that is included in the package. Other power supply may
cause damage to the phone, affect the behavior or induce noise.
Before using the external power supply in the package, please check the home power voltage.
Inaccurate power voltage may cause fire and damage.
Please do not damage the power cord. If power cord or plug is impaired, do not use it, it may
cause fire or electric shock.
Do not drop, knock or shake the phone. Rough handling can break internal circuit boards.
This phone is design for indoor use. Do not install the device in places where there is direct
sunlight.Also do not put the device on carpets or cushions. It may cause fire or breakdown.
Avoid exposure the phone to high temperature or below 0℃or high humidity.
Avoid wetting the unit with any liquid.
Do not attempt to open it. Non-expert handling of the device could damage it. Consult your
authorized dealer for help, or else it may cause fire, electric shock and breakdown.
Do not use harsh chemicals, cleaning solvents, or strong detergents to clean it. Wipe it with a
soft cloth that has been slightly dampened in a mild soap and water solution.
When lightning, do not touch power plug, it may cause an electric shock.
Do not install this phone in an ill-ventilated place. You are in a situation that could cause bodily
injury. Before you work on any equipment, be aware of the hazards involved with electrical
circuitry and be familiar with standard practices for preventing accidents.

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
2 Overview
The new Fanvil X5S IP Phone is a high-end enterprise desktop phone which comes with an
intelligent DSS Key-mapping LCD to increase enterprise users’ productivity at a cost-effective price.
The DSS Key-mapping LCD is designed with intelligence to support dynamic usage to substitute
expansion modules. There are 8 DSS keys corresponded to the LCD display to provide dynamic
Line/DSS/BLF functions up to five pages at virtualized total 40 DSS keys. User may
configure/customize each DSS key in each page. Every DSS key has a LED indication in green, red,
and yellow colors to reflect the key state. There is also one DSS event notification button to notify
user whenever there is an event in other page(s). A page shortcut button is also designed to allow
user to quickly switch between pages. X5S is the most economic choice for SMB office and
enterprise supervisors.
Evolved from Fanvil’s C62/C66 enterprise IP phones, X5S pushes its high-end cost-effective
enterprise IP phone to another level. X5S inherits all enterprise features from Fanvil’s C-Series
enterprise phones, such as HD voice in handset, headset, and full-duplex speakerphone modes,
PoE, Fast/Gigabit Ethernet, QoS, secure transmission, auto-provisioning, and more.
X5S is a great office productivity appliance for enterprise users. The old DSS key label is
inconvenient and not environmental friendly. X5S’s intelligent DSS Key-mapping LCD provides
users the flexibility to change DSS key definition and display through easy configuration. Meanwhile,
with its intelligent design of the DSS key/LCD, it can be multiplied as expansion modules to save
space and cost. X5S will provide the best user experience to advance enterprise users.”
In order to help some users who are interested to read every detail of the product, this user manual
is provided as a user’s reference guide. Still, the document might not be up to date with the newly
release software, so please kindly download updated user manual from Fanvil website, or contact
with Fanvil support if you have any question using X5S.

<文档标题>
Fanvil Technology Co., Ltd
HQ Add: Level 3, BlockA, Gaoxinqi Building, Anhua Industrial Park, Qianjin 1 Road, 35th District, Bao'An, Shenzhen, 518101 P.R. China
Tel: [phone] Fax: [phone] Email: [e-mail] [e-mail] Beijing Tel:[phone]
Suzhou Tel: [phone] SEATel: [phone]
3 Installation
3.1 Use PoE or external Power Adapter
X5S, called as ‘the device’ hereafter, supports two power supply modes, power supply from external
power adapter or 802.3af Class 2 Power over Ethernet (PoE) complied switch (PoE support also
applies to X5SG).
PoE power supply saves the space and cost of providing the device additional power outlet. With a
PoE switch, the device can be powered through a single Ethernet cable which is also used for data
transmission. By attaching UPS system to PoE switch, the device can keep working at power outage
just like traditional PSTN telephone which is powered by the telephone line.
For users who do not have PoE equipment, the traditional power adaptor should be used. If the
device is connected to a PoE switch and power adapter at the same time, the power adapter will be
used in priority and will switch to PoE power supply at power failure on the power adapter.
Please use the power adapter supplied by Fanvil and the PoE switch met the specifications to
ensure the device worked properly.