Fp Postbase Installation and maintenance instructions

Mailing system with Dynamic Scale

Operator Manual

First steps

About this Operator Manual

Please read this Manual before installing and using the PostBase mailing system

with Dynamic Scale. Please keep this manual near the system for quick reference.

These instructions are aimed at users of the PostBase mailing system with Dynamic

Scale. These instructions exclusively describe the installation and commissioning of

the PostBase mailing system in the configuration Feeder plus – Dynamic Scale –

PostBase franking machine – Catch tray, and inform the user of any peculiarities

when using the Dynamic Scale and the associated Feeder plus. For all further infor-

mation regarding use of the PostBase mailing system, please read:

Further documents – PostBase Operator Manual ‘First steps’ (part of the franking

machine’s scope of delivery)

– PostBase Reference Guide (available as download from Francotyp-

Postalia)

– Country-specific addendum to the Operator Manual (available

as download from Francotyp-Postalia / your local FP sales partner).

Safety tips The following keywords and signs identify the safety tips in this

manual:

Warning! indicates a potential hazard that may result in injury.

Warning: automatic start-up! indicates an automatic machine

operation that may result in the user being startled.

Caution! indicates a potential hazard that may result in dam-

age to the mailing system or impair the franking process.

In this manual, the product name appears in its plain form

‘PostBase’.

Text features

and symbols

The following symbols and text features are used in this manual:

• Bullets precede instructions.

– Dashes precede list items.

Menu names and options from the operating menu are written

in small capitals, e.g. MENU.

A tip offers advice or additional suggestions for improving the

operation.

Illustrations The display illustrations in this manual are generic examples that

may differ from the actual display on your PostBase.

As currency, Euro is used exemplarily.

About this Operator Manual

Contents 3

About this Operator Manual _____________________________________2

1 Safety tips ____________________________________________________4

2 Short description ______________________________________________6

2.1 Things worth knowing about the PostBase mailing system

with Dynamic Scale ________________________________________6

2.2 PostBase franking machine – overview _________________________8

2.3 PostBase Dynamic Scale – overview __________________________10

2.4 PostBase Feeder plus – overview ____________________________11

3 Installation and commissioning _________________________________13

Step 1: Unpacking and checking the contents of the package __________13

Step 2: Assembling the PostBase ________________________________15

Step 3: Connecting PostBase ___________________________________17

Step 4: Turning on the PostBase ________________________________18

Step 5: Installing the PostBase __________________________________18

Step 6: Turning off the PostBase ________________________________23

Step 7: Setting up the mailing system _____________________________24

Step 8: Connecting the Dynamic Scale and Feeder plus ______________26

Step 9: Filling the sealant tank with sealing liquid ____________________27

Step 10: Turning on the PostBase mailing system ____________________30

4 Franking ____________________________________________________31

4.1 Preparations _____________________________________________31

4.2 Setting a franking imprint ___________________________________34

4.3 Setting a product for dynamic weighing ________________________35

4.4 Adding letters to the stack and franking ________________________36

5 Maintenance and care _________________________________________39

5.1 Cleaning the PostBase mailing system with Dynamic Scale ________39

5.2 Cleaning the sensors ______________________________________40

6 Tips for self-help in case of faults ________________________________44

6.1 Error messages and help ___________________________________44

6.2 Remedying a letter jam ____________________________________48

Appendix

Technical Data ________________________________________________51

Declaration of conformity ________________________________________53

Graphical symbols, safety signs and product safety labels ______________54

Customer Support / Warranty _____________________________________59

PostBase mailing system with Dynamic Scale

1 Safety tips

The PostBase with Dynamic Scale is a digital mailing system with ink-jet print

technology for metering mail. The PostBase with Dynamic Scale complies with

the pertinent safety regulations for office information equipment.

Please observe the following tips for your own safety:

Prevention of electrical hazards

• Operate the PostBase mailing system only on a grounded single-phase power

socket. Make sure your office power supply conforms to the power requirements

indicated on the serial number plates.

• Make sure the sockets for connecting the mailing system are close by and easily

accessible at all times.

• Unplug the plugs of all mailing system components in case of an emergency.

Call the Customer Support.

• Take special care that no foreign objects penetrate the mailing system’s interior.

• Be extremely careful when handling liquids.

• When filling with sealing liquid, make sure not to wet any parts connected to the

mains.

• Unplug the plugs of all components prior to cleaning the PostBase mailing system.

Prevention of mechanical hazards

• Keep long hair, fingers, loose clothing pieces, neck ties, shawls, jewelry and the like

away from moving machine parts.

• Do not remove any parts of the housing.

• Do not remove any equipment related to safety or protection. Do not make them

inoperative or unable to function.

Accessories and consumables

• We recommend to use only approved FP equipment and FP original parts. The

manufacturer FP has established reliability, safety and applicability.

The manufacturer cannot assess the reliability, safety and applicability for products

not approved by FP, and therefore not vouch for such products. The full functioning

of the PostBase mailing system at the time of delivery can only be guaranteed

when using original Francotyp-Postalia ink cartridges.

• Use the supplied power and connection cables or cables that have been approved

by Francotyp-Postalia. Make sure that cables are not damaged.

Safety tips 5

• Ingestion of the ink can be hazardous. Avoid contact with the eyes. Keep the ink

cartridges away from children. Further instructions for use are enclosed with the ink

cartridges.

• We recommend to use only the batteries provided by Francotyp-Postalia.

The manufacturer FP has established reliability, safety and applicability. Observe

the instructions enclosed with the battery for correct use and disposal.

General safety tips

• Install the PostBase mailing system with Dynamic Scale according to the

instructions.

• The PostBase mailing system is not intended for use in the immediate vicinity of a

VDU workstation. To prevent distracting reflections on a VDU workstation, this

product must not be placed in the immediate field of vision.

• Do not use attached parts like the weighing platform, label compartment, display,

drawer, … as ‘handles’ during transport. The best way to handle the components

is to hold them at the lower part of the housing at the clearances on both sides.

• When you move the PostBase from a cold environment (i.e. below 10 °C / 50 °F):

Unpack the PostBase and wait at least 2 hours before connecting the PostBase.

The PostBase requires this period to adapt to the ambient conditions. Any conden-

sation evaporates.

• The Feeder plus with Ramp plus and the Dynamic Scale are intended exclusively

for operation with the PostBase franking machine. It is not permissible to operate

these system components without the PostBase franking machine.

• Only connect the Feeder plus to the Ramp plus.

• The Ramp plus is intended exclusively for operation with the Feeder plus.

• When a letter or letter stack is inserted, letter transport will start automatically after

a short delay: The transport elements (rollers and conveyor belts) move. Do not be

startled.

• Do not touch the moving transport elements (rollers and conveyor belts) when letter

transport is in progress. Do not attempt to block these.

• Have maintenance and repair work done only by qualified personnel authorized by

Francotyp-Postalia. Otherwise, your warranty may become void.

PostBase mailing system with Dynamic Scale

2 Short description

2.1 Things worth knowing about the PostBase mailing system

with Dynamic Scale

System configuration The mailing system described in these instructions con-

sists of the following components:

– PostBase Ramp plus

– PostBase Feeder plus with sealer

– PostBase Dynamic Scale

– PostBase franking machine with integrated static scale

– Catch tray.

You can find overviews of the individual system

components in chapters 2.2 to 2.4.

Ramp plus

Feeder plus with sealer

Dynamic Scale

PostBase franking machine

Static scale

Catch tray

Short description 7

Functions The PostBase mailing system with Dynamic Scale

supports all functions available in the basic version,

and also enables you to process mixed letter mail

from a stack.

Dynamic weighing

and franking

In order to process your mixed letter mail, activate

dynamic weighing when selecting the product from the

product calculation menu – easily, without entering any

further settings for the Dynamic Scale.

Place the letter stack on the Ramp plus, the Feeder plus

separates the mail pieces from the stack, moistens and

seals the envelope flaps (if the sealing function is acti-

vated) and transfers them to the Dynamic Scale.

The Dynamic Scale (suitable for mail pieces up to 1 kg /

2 lb) determines the format and weight of each mail

piece during transport from the Feeder plus to the frank-

ing machine, and transfers both values to the franking

machine. On the basis of the set mailing data and the

current weight and format information from the Dynamic

Scale, the PostBase sets the corresponding postage for

franking.

With products for which no dynamic weighing is availa-

ble, use the static scale integrated in the franking

machine or enter the weight by hand. A symbol in the

Home screen displays the current weighing mode at all

times.

Equipment / options For information on the equipment variants and options

available in your country, please read the country-specific

addendum to the PostBase operator manual.

The ‘differential weighing’ option is not available for the

PostBase mailing system with Dynamic Scale.

PostBase mailing system with Dynamic Scale

2.2 PostBase franking machine – overview

Display / touch screen

Label

compartment

PostBase button:

ON / OFF

To adjust the display inclination:

Press the key

Catch tray

Scale with weighing platform

Letter receiving tray

Drawer

Access flap to print system

Drawer latch lever

Stop

Stylus for touch screen operation

(stored either left or right in a receptacle on the back of the display housing)

Short description 9

Franking machine – rear view

USB port

Battery compartment

(at the bottom)

Power connection

PC connection

CAN-BUS

(Dynamic Scale connection)

LAN port

Flap covering the

Revenector security device

Slider for unlocking

the security device

Emergency release

for ink cartridges

PostBase mailing system with Dynamic Scale

2.3 PostBase Dynamic Scale – overview

Power connection

CAN BUS (connection to the

franking machine)

CAN BUS (Feeder plus

connection)

Catches (lugs) for coupling with the

franking machine housing

Hood

Letter receiving tray

Do not use

(only for service purposes)

Handle (for folding the

hood up and down)

Guide plate

Conveyor belts

LED status indicator, blue

(below the hood)

Short description 11

2.4 PostBase Feeder plus – overview

Letterreceivingtray

Brush for moistening

envelope flaps

(underneath roller transport)

Letter guide (removable)

Ramp plus

Seal / non seal switch

Open flap:

Press key

Roller transport

Release button

(move roller transport upward)

Contact area

Safety sign

Press-down bar

Adjustment wheel

Rollers (letter feed)

Light barrier

(letter detection)

Flap with viewing pane, below

– Sealant tank

– LED status indicator (blue)

PostBase mailing system with Dynamic Scale

Feeder plus – rear view

Power connection

CAN BUS (connection to

Dynamic Scale)

Ramp connection

Catches (lugs) for coupling

with the housing of the Dynamic Scale

Connection cable

Termination plug (plugged in the factory)

Tray with sponge

Installation and commissioning 13

3 Installation and commissioning

Caution! Carry out the steps for commissioning the PostBase mailing system

with Dynamic Scale in precisely the given order. Only in this way it is possible

to ensure the successful commissioning of your mailing system.

In order to retrofit the Feeder plus and Dynamic Scale to a PostBase

mailing system that is already in operation, follow the procedure for first

commissioning as closely as possible. First commissioning of the franking

machine (steps 2 to 5) are unnecessary in this case.

Before retrofitting, run through the REMOTE SERVICES menu function.

In this way you can be sure that your PostBase franking machine is operating

with the latest machine software, and that it will recognise the new compo-

nents without difficulty.

In case of questions, please contact the Francotyp-Postalia Customer

Support.

Step 1: Unpacking and checking the contents of the package

Warning! Do not start operating the

PostBase mailing system if parts are

damaged or missing. Please contact the

Francotyp-Postalia Customer Support.

• Unpack all packages.

• Check that the contents of the packages

are complete and free from any damage.

(For scope of supply see page 14).

Keep the packing. Use it again if you need to

transport the mailing system or send it in to

the Customer Support.

PostBase mailing system with Dynamic Scale

Scope of delivery

PostBase

(1 box)

❑PostBase 100 franking machine

❑Hand feed tray (for use only when operating with-

out the Feeder plus / Dynamic Scale)

❑Catch tray with stop

❑Weighing platform

❑Power cable

❑USB cable

❑Ethernet cable

❑Ink cartridge set

❑Franking labels

❑‘First Steps’ operator manual

❑Installation instructions (flyer).

Dynamic Scale

(1 box)

❑PostBase Dynamic Scale

❑Power cable

❑Guide plate

❑Torx tool

Feeder plus

(2 boxes)

❑PostBase Feeder plus

❑Power cable

❑‘First Steps’ operator manual for the

PostBase mailing system with

Dynamic Scale and Feeder plus

❑PostBase Ramp plus

❑Letter guide

❑Bottle of sealit (sealing liquid)

❑Replacement sponge holder with sponge.

Separate delivery (by post or email) ❑R-PIN (Repository-PIN).

Installation and commissioning 15

Step 2: Assembling the PostBase

Installation site The location of the PostBase mailing system

with Dynamic Scale must fulfil the following

requirements:

– Firm, level, low vibration and horizontal

base, which offers sufficient space for the

complete mailing system.

We recommend installation on a table or

base unit with a tabletop surface at least

2.0 m × 0.80 m (80" × 20").

– Room temperature within a range of

15 °C to 35 °C (59 °F to 95 °F).

– No direct sunlight.

– Relative humidity within a range of 15 % to

80 %, non-condensing.

– Power socket in the immediate vicinity.

– Network connection with internet access.

• Place the PostBase franking machine on a

suitable surface.

PostBase mailing system with Dynamic Scale

Mounting the weighing platform

• Hold the weighing platform such that the

long slot in the weighing platform foot

points to the front.

• Place the weighing platform onto the scale

receptacle from above. The long slot of the

weighing platform must slide in the coun-

terpart on the scale receptacle.

• Press down slightly on the weighing plat-

form with your flat hand.

Assembling the catch tray

• Attach the stop to the catch tray:

Slide the stop into the guides on the catch

tray bottom.

• Place the catch tray next to the franking

machine.

• Slightly lift the franking machine on the

right side. The bottom side of the housing

features slots where the attachments are

fastened.

• Push the catch tray underneath the frank-

ing machine such that the catches engage

in the slots.

• Put the franking machine carefully down.

Slot, long

Catches

Installation and commissioning 17

Step 3: Connecting PostBase

Warning! Use the power and connection

cables provided with the PostBase or

approved by Francotyp-Postalia. Make sure

that cables are not damaged.

Connect PostBase only to a grounded single-

phase power socket. Make sure your office

power supply conforms to the power require-

ments indicated on the serial number plates.

Make sure the socket for connecting

PostBase is close by and easily accessible

at all times.

Caution! When you move PostBase from a

cold environment (i.e. below 10 °C / 50 °F):

Unpack the PostBase and wait at least

2 hours before connecting PostBase.

PostBase requires this period to adapt to

the ambient conditions.

[

…

]

Plug the power plug into the franking

machine’s power connection. Then plug

the power cable into the power socket.

Connect the franking machine

to a local area network (LAN).

Connect the franking machine

to a PC

PostBase mailing system with Dynamic Scale

Step 4: Turning on the PostBase

• Press the PostBase button.

After turning on, the button lights up blue.

The PostBase initially performs a self-test.

The display lighting subsequently switches

on and the installation procedure starts.

Step 5: Installing the PostBase

The PostBase will guide you step-by-step

through the installation procedure. Simply

follow the instructions on the display.

The chapter “The basics of operation” in the

First Steps operator manual, which you

received together with the franking machine,

contains basic information on the use of the

display touch function and the operation.

Caution! During the course of installation,

the PostBase may start up multiple times. Do

not disconnect the PostBase from the power

supply!

Language

• Press the button with the desired

language.

• Confirm with the CONTINUE button and

resume the installation procedure.

Installation and commissioning 19

Connection settings

Standard settings are stored in the PostBase

for communication between the mailing sys-

tem and the FP infrastructure. Establishing

the connection should run seamlessly with

these settings.

• Press CONTINUE to resume.

Note: In order to change the settings, the

PostBase opens a procedure, during the

course of which you select the appropriate

settings for your network on a step-by-step

basis. If necessary, ask your network

administrator.

R-PIN

• Enter the Repository-PIN (R-PIN).

• Press CONTINUE to resume.

Synchronisation, software download …

• Follow the information and instructions on

the display.

PostBase mailing system with Dynamic Scale

Installing the print system

• Start the procedure for inserting and align-

ing the ink cartridges with the CONTINUE

button.

PostBase opens the flap of the print system.

• Take the ink cartridges out of the packing.

• Shake each cartridge vigorously six times.

Pigments, which may have settled, thus

immingle optimally.

• Remove the protective strip from the ink

cartridges.

• Hold the ink cartridges so the contacts are

facing to the rear of the franking machine.

• Insert the ink cartridge into the socket.

• Push the ink cartridge all the way down.

You can feel the ink cartridge engage.

• Insert the second ink cartridge in the same

way.

• Close the flap of the print system by push-

ing it down on the lower right corner.

FP PostBase Installation and maintenance instructions

Popular Postal Equipment manuals by other brands